Operations Associate - Resource Management
SitetrackerMexico City
On-site Full-time
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Experience Level
Experience
Qualifications
Strong analytical and problem-solving abilities. Excellent communication and collaboration skills. Proficiency in Salesforce, CPQ, and Certinia (FinancialForce) is a plus. Ability to maintain organized project data. Detail-oriented mindset with a focus on accuracy. Experience in a similar operational role is preferred.
Join Us as an Operations Associate in Resource Management
At Sitetracker, we are seeking a detail-oriented Operations Associate to become a vital member of our Customer Experience Operations Team. In this role, you will ensure the seamless execution of our services business by effectively managing project setups, resource allocations, and accurate billing processes.
You will collaborate closely with Delivery Managers, Project Managers, and the Operations Team to tackle practical challenges, including:
Identifying the best talent for specific projects,
Ensuring precise billing for time and materials,
Maintaining organized and clean project data.
By enhancing and streamlining our operational processes, you will allow our delivery teams to concentrate on providing exceptional customer service. Familiarity with Salesforce, CPQ, and Certinia (FinancialForce) is advantageous, as you will utilize these platforms daily to monitor project progress and deliver meaningful results.
If you possess a passion for problem-solving, enjoy teamwork, and have a keen eye for detail, this position offers you the chance to learn and grow while making a significant impact on our operations.
Key Responsibilities:
As an Operations Associate, you will be the driving force behind successful project execution, managing everything from project initialization to resource planning and billing workflows. You will ensure the right personnel are assigned to projects at the appropriate times, aligning assignments with required skills to enhance efficiency and quality of service delivery. Your insights will empower leadership to make informed, data-driven decisions based on your reports. You will act as a proactive operational partner to Delivery Managers, Finance, and Project Managers, identifying recurring challenges and advocating for scalable solutions to improve data quality and automate processes. Collaborating closely with the Operations Manager, you will contribute to high-impact strategic initiatives, including process redesigns and tool enhancements, representing Operations in cross-functional projects aimed at improving customer delivery. Your expertise in Salesforce, Certinia, and internal tools will establish you as a key team member who guarantees that no detail is overlooked.
About Sitetracker
Sitetracker is a leading provider of project management solutions tailored for the telecommunications industry. We are committed to enhancing the efficiency and effectiveness of our clients' operations, empowering them to deliver exceptional service to their customers.
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