Operations Manager - Healthcare Solutions Deployment

LifenParis

On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for candidates who possess:Proven experience in project management or operations within healthcare or technology environments. Strong analytical skills and the ability to understand complex healthcare systems. Excellent communication and interpersonal skills to engage with diverse stakeholders. Technical proficiency in IT systems, including interoperability standards (HL7) and server management. Problem-solving mindset with a focus on delivering results.

About the job

Since 2015, our mission has been to unleash this potential. Our AI-driven solutions enable healthcare professionals to share medical information effortlessly and researchers to accelerate clinical discoveries, impacting millions of patients in France every day. As we prepare to expand across Europe, two factors will determine our success: our teams and our mission.

Today, over 150 people work from our offices and remotely to unlock the potential of health data. We have connected 800 hospitals and 150,000 healthcare professionals, and we are just getting started. We are looking for individuals who embrace complexity, want to solve challenging problems, and are ready to build the future of health collaboration.

Our Customer Operations Team

At Lifen, we deploy our solutions across hospitals in France to enhance the daily operations of caregivers and improve the quality of care.

The Customer Operations team serves as the bridge between our products and healthcare facilities. We support each hospital from A to Z in implementing our solutions: Lifen Documents & Lifen Integration.

Our team consists of Project Managers and Operations Managers, all led by Loïc, our Lead of Customer Operations.

What You'll Do With Us

As an Operations Manager, you will be at the heart of deploying our solutions in healthcare facilities:

Project Scoping: Organize and lead scoping meetings with facilities to understand their technical and functional needs, defining the best integration of our solutions into their daily operations; adapt your communication style based on your audience (IT managers, project leaders, frontline users).

Functional Support: Understand the organization of hospital services and patient pathways to tailor our solutions to real-world scenarios; challenge client needs and propose best practices.

Technical Deployment: Configure our applications and interoperability workflows (HL7), orchestrate exchanges with hospital IT teams; master network aspects, Windows servers, application deployment, and security.

Testing & Resolution: Verify end-to-end functionality with clients, diagnose issues, and ensure smooth operations.

About Lifen

Lifen is at the forefront of transforming healthcare through innovative technology. We connect healthcare professionals with the tools they need to enhance patient care and streamline operations. Join us in our mission to make medical data accessible and impactful for all.

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