Operations Manager - IAM & Office365

IntersoftBengaluru

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Education requirements include a relevant degree or a postgraduate degree in a related field.

About the job

As an Operations Manager specializing in IAM and Office365, you will spearhead global operational support and delivery for GIS supported services, which include Active Directory (AD), Identity and Authentication Management (IAM), and the O365 suite (Microsoft Exchange).

Your responsibilities will encompass aligning local and global processes, executing tasks in accordance with our Operational Level Agreements (OLA) and Service Level Agreements (SLA) to ensure the highest quality of service (QoS) and availability of GIS services within our Infrastructure and Application Portfolio, addressing the business needs and priorities of our clients.

The ideal candidate will possess a robust technical background across multiple domains, including server, network, application support, and email systems, particularly with O365.

Proficiency in client engagement and management is essential, especially in complex, matrixed organizational structures.

Additionally, you will leverage your strong expertise in Service Operations and your knowledge of ITIL practices to manage remote and offshore teams effectively, fostering collaboration within a multicultural environment.

About Intersoft

Intersoft is a premier global business and technology consulting firm dedicated to serving consumer banks, wealth management firms, insurance companies, and investment banks. We also provide risk management and compliance-related software products and services tailored to the banking and financial services sectors. Beyond finance, our expertise extends to telecommunications, pharmaceuticals, and manufacturing. At Intersoft, we are committed to creating an exceptional work environment that empowers all stakeholders—clients, employees, and partners—to achieve their goals collaboratively and to push beyond their perceived limits for optimal success.

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