Operations Manager

Position OverviewJoin our team at remote-raven as a meticulous and proactive Operations & Data Analyst responsible for enhancing the operational framework of a healthcare clinic. This essential behind-the-scenes position aims to streamline systems, optimize workflows, and convert data into actionable insights that enhance efficiency and patient satisfaction.The ideal candidate excels in organized settings, possesses a knack for resolving operational challenges, and demonstrates accountability for processes with minimal supervision. This role is pivotal in maintaining smooth operations, allowing clinical teams to concentrate on delivering exceptional patient care.Core ResponsibilitiesSystems & Process ImprovementDevelop, document, and enhance clinic workflows and operational procedures.Identify inefficiencies, obstacles, and error trends, proposing effective process enhancements.Support projects that improve patient experience, accuracy, and service delivery.Maintain operational documentation and workflow standards.Data Management & ReportingGather, organize, and analyze data from electronic health records (EHR) and internal systems.Create and maintain business analysis spreadsheets to monitor KPIs and operational performance.Compile timely, precise, and actionable reports for leadership and operational teams.Ensure data integrity while adhering to consistent reporting standards.Communication & Project ManagementEngage in outbound communications to promote operational efforts and follow up on pending tasks.Collaborate with internal stakeholders to drive projects forward efficiently.Track outstanding items and guarantee completion within established deadlines.Financial & Inventory ManagementOrder materials, oversee inventory levels, and facilitate replenishment.Verify the accuracy and completeness of invoices.Assist in updating pricing, reviewing fee schedules, and conducting basic profitability analyses.General Operational AssistanceProactively manage operational task lists, ensuring all responsibilities are addressed.Support various operational projects and administrative tasks.Foster a mindset of continuous improvement in daily operations.Success MetricsEfficient Processes – Workflows are clear, effective, and continually refined.Reliable Data – Reports are precise, organized, and accessible when needed.Consistent Execution – Follow-ups are conducted, and tasks are completed punctually.

pavago is looking for a Financial & Data Analyst based in Kenya to work remotely. This position centers on analyzing financial data and producing insights to inform business decisions. Role overview The analyst will handle financial data, support regular reporting, and contribute to forecasting activities. Interpreting data and presenting findings will be a key part of the job, helping the team understand trends and make informed choices. What you will do Analyze financial data to identify patterns and support decision-making Assist with preparing reports and forecasts Interpret data and communicate insights to the team Requirements Experience in financial analysis and data interpretation Strong analytical and reporting skills Ability to work remotely from Kenya

About One Acre Fund Since 2006, One Acre Fund has supported 5.5 million smallholder farmers in nine African countries. The organization supplies high-quality farming inputs, tree seedlings, credit, and modern agronomic training. By working with One Acre Fund, farmers increase their income and assets on supported land by more than 35% and strengthen their resilience. Over 9,000 team members from a range of backgrounds contribute to this mission. For more on the organization’s values and workplace culture, visit the Why Work Here blog post. Young Professionals Program The Young Professionals Program offers paid internships and training for outstanding African graduates. Interns take on meaningful assignments that directly support One Acre Fund’s goals. The program includes a thorough onboarding process and project design training. Interns collaborate with peers and gain practical experience to help launch their careers. Role Overview: Global Data Analyst Intern Based in Nairobi, Kenya, the Global Data Analyst Intern works with cross-country datasets to develop core data products. The focus is on building reliable dashboards and reports that inform decisions throughout the organization. This work helps advance One Acre Fund’s mission to deliver larger harvests, healthier families, and improved soil for smallholder farmers. Main Responsibilities Design, build, and maintain operational reports and dashboards to support analytics for multiple teams. Document and verify dashboards and reports for accuracy and long-term use. Monitor how tools are used and make ongoing improvements to ensure they remain useful and trusted. Manage daily operations of the tech service desk, ensuring effective and high-quality support. Escalate and resolve issues promptly to keep operations running smoothly.

Jobgether seeks a CRM Data & Insights Analyst to support a partner in Kenya’s iGaming sector. The focus is on transforming CRM campaign data into insights that guide marketing decisions and help strengthen customer loyalty. Role overview This analyst role involves working with data from email, push notifications, and SMS campaigns. The aim is to uncover trends and patterns that can improve how marketing teams connect with customers. Main responsibilities Review and analyze CRM campaign data across multiple channels, including email, push notifications, and SMS Provide clear, actionable recommendations to marketing teams based on campaign results Test different communication strategies to boost customer engagement Collaborate with CRM, product, and technology teams in an international context Requirements Experience using data analysis tools to interpret complex datasets Skill in linking analytics to broader business and marketing objectives Strong business understanding paired with technical ability Comfort working in a collaborative, data-driven setting Location This position is based in Kenya.

About One Acre FundEstablished in 2006, One Acre Fund empowers over 5.5 million smallholder farmers to enhance productivity and sustainability on their farms. Operating in nine countries that are home to two-thirds of Africa's farmers, we deliver high-quality agricultural inputs, tree seedlings, accessible credit, and comprehensive training programs. This innovative model typically boosts farmers' income and asset growth by over 35% while fostering long-term resilience. Our diverse team of more than 9,000 dedicated professionals plays a crucial role in this mission.Discover more about our culture and values through our Why Work Here blog post.About the RoleThe Global Data R&D Analyst position offers a unique opportunity to influence decision-making across all facets of One Acre Fund’s program. By leveraging various data types, including sales, yield, demographic, and satellite data, you will help us reach over one million farmers with greater efficiency and impact.In this role, you will conduct analyses that inform strategic decisions on repayment, program expansion, and operational functions, collaborating closely with program leaders to interpret findings and make informed decisions. You will also play a pivotal role in shaping our data strategy, exploring innovative ways to utilize data to enhance our program outcomes.Moreover, you will work alongside our robust agronomic and socioeconomic research teams across all operational countries, ensuring that trials are executed to the highest standards. This includes providing analytical support, training for team members, and managing our agronomic data warehouse to facilitate research collaboration, thereby amplifying our impact on smallholder farmers throughout the continent.To excel in this role, you should possess excellent communication skills and a strong analytical foundation, with experience in experimental design. You should be adept at navigating ambiguous results derived from imperfect data and advising leadership on the risks associated with various decision paths.This role is intentionally hybrid, requiring proficiency as:an experimental methodologist (trial design & causal inference),an applied data scientist (production analytics, geospatial methods, modeling), andan effective communicator across diverse teams.

Reporting to: Data Analytics ManagerOur Mission:At Watu Africa, we empower aspiring entrepreneurs.As Africa’s leading Asset Finance company, we are dedicated to making dreams a reality for those who seek to start and grow their businesses. We envision a future filled with opportunities and prosperity for the continent, and we aim to be a driving force in this transformation. Our vision is to deliver asset financing solutions for mobility assets (including motorcycles, three-wheelers, and vehicles) and mobile devices to motivated individuals who believe that the right tools can help them succeed as entrepreneurs while supporting their families and communities. Our commitment is to Empower Entrepreneurs by providing the resources needed to advance and thrive in their lives.Your Responsibilities:Develop and maintain comprehensive reports and dashboards for various key performance indicators (KPIs).Utilize data analysis and statistical methods to answer business queries.Assist the management team with a range of data-related requests.Conduct regular audits to ensure data quality in accordance with company policies.Support the establishment and maintenance of back-end data ingestion and transformation processes.Qualifications We Seek:Technical Skills:A degree or diploma in Data Analytics or a related discipline.Over 2 years of experience in Data Analysis.Proficiency in advanced SQL (required).Strong knowledge of Excel and Google Sheets.Familiarity with relational database concepts.Experience in data preparation and acquisition.Preferred Technical Knowledge:Proficient in R or Python.Experience with Google Cloud solutions, particularly Google Data Studio and BigQuery.Experience with non-relational databases or big data technologies.Familiarity with Git and dbt.Non-Technical Skills:Ability to work independently and take initiative.Meticulous attention to detail.Self-motivated and results-oriented.Effective team player with strong communication skills.How to Apply:Click this link: Apply Now.

We are on the lookout for a passionate and skilled Data Analyst to join our innovative team at Invent Consulting Ltd. In this role, you will be instrumental in transforming data into actionable insights that drive our business strategy, product development, and operational efficiency.Develop advanced models to analyze trends, forecast performance, and recommend strategic improvements.Conduct thorough data analyses to support informed decision-making across the organization.Create visually appealing and informative dashboards and reports to communicate findings effectively.Design and implement automation tools to enhance daily operational efficiency.Maintain the accuracy, consistency, and integrity of business metrics across all reporting.Produce comprehensive documentation and training materials, establishing best practices and a robust data toolkit for the team.

We are seeking a motivated and detail-oriented Junior Business Analyst to join our dynamic team at Salix Data Africa Limited. In this role, you will play a vital part in analyzing business processes, identifying areas for improvement, and supporting project implementations to enhance organizational efficiency.

Jobgether seeks a Marketing Analyst based in Kenya to support the development of marketing strategies and enhance campaign outcomes. The position involves a strong focus on data analysis to guide company-wide marketing decisions. Key Responsibilities Review and interpret data from marketing campaigns to assess their impact and suggest improvements. Examine market trends and analyze consumer behavior to generate practical recommendations. Collaborate with teams across the company to communicate insights and assist with marketing projects. Contribute to the refinement of marketing efforts by providing data-backed suggestions. Role Focus This role centers on transforming data into clear insights that help shape marketing activities and support informed decisions throughout Jobgether.

Act as the primary point of contact for external data-trading partners, ensuring the development, maintenance, and support of file specifications and integrations.Configure, modify, test, and sustain EDI maps, file processes, and system interfaces to meet evolving business needs.Conduct thorough analysis of business workflows, translating requirements into precise technical design specifications.Diagnose file failures, data discrepancies, and integration issues linked to uploads and system workflows.Oversee testing, implementations, and upgrades for both new and existing clients to ensure seamless integration.Facilitate the onboarding process and maintain file-based integrations for optimal performance.Uphold compliance with data handling, reporting standards, and accuracy metrics.Identify opportunities to enhance performance, reliability, and automation within file transfer processes.Collaborate with internal operations, engineering, and client-facing teams to deliver tailored, client-centric solutions.Key areas of focus will include:FMLA / Absence ManagementConfigure new employer accounts and establish file feeds.Manage ongoing file processing and resolve any issues that arise.WEX IntegrationsOnboard new clients and ensure accurate approval and processing of file feeds.Conduct regular system and file maintenance to ensure reliability.File OperationsOversee manual uploads of eligibility, contribution, and demographic files.Monitor recurring file processes and swiftly address exceptions.

Join our dynamic Quality and Analytics team at tatucity as a Business Analyst! In this pivotal role, you will curate insightful, data-driven narratives that enhance our Contact Centre operations, aiming to significantly improve the experiences of both our agents and customers. Collaborate directly with stakeholders to identify business requirements, develop prototypes, and effectively communicate project timelines and updates.Key Responsibilities Support the operational demands of the Contact Centre while increasing insights into customer interactions. Develop innovative data products that present Call Centre performance metrics in user-friendly formats. Facilitate techniques for addressing fundamental reporting inquiries and clarifying data definitions. Leverage statistical analysis and mathematical modeling to extract valuable insights regarding Call Centre operations. Ensure robust data governance and comprehensive documentation practices are maintained. Collaborate with various departments to create comprehensive cross-functional dashboards for executive review. Utilize data analytics to evaluate Call Centre performance, identify emerging trends, and provide constructive feedback to Managers and Trainers, focusing on enhancing service level agreements (SLAs) and customer satisfaction (CSAT). Engage with Managers to ascertain their analytical needs for departmental growth. Design tickets and mock-ups for new reporting functionalities based on stakeholder specifications. Act as the liaison between stakeholders and cross-functional support teams to resolve data-related issues. Keep abreast of industry trends to identify new functionalities and best practices that can boost productivity. Report on current performance trends to Management and Executives.

Reporting to: Head of ProcessRole Purpose:As a Process Analyst, you will play a crucial role in enhancing operational efficiency and ensuring accountability within our teams. Your primary goal will be to empower operational teams by developing new processes and refining existing ones. The successful candidate will be a data-driven professional with exceptional skills in data analysis, project management, stakeholder engagement, and effective communication.Key Responsibilities:Develop a comprehensive understanding of business requirements and processes.Collaborate with business leaders to assess current processes, identify gaps, and anticipate changes.Facilitate efficiency improvements through process mapping and opportunity identification.Design and implement systems for operational teams utilizing Google Cloud Platform.Provide initial training and ongoing support to ensure operational teams achieve self-sufficiency.Conduct experiments and analyses to quantitatively determine best practices.Qualifications (Required):Proficiency in SQL.Strong skills in spreadsheet management.Qualifications (Preferred):Bachelor's degree in a quantitative field such as:Computer Science, Actuarial Science, Engineering, Statistics, Economics, Mathematics, or Management Information Systems.Experience with dashboarding and data visualization tools.Familiarity with Python programming.Your Journey to Becoming a Rockstar Process Analyst:Weeks 1-2: Immersion in the business environment through shadowing various departments and learning how different functions interconnect.Weeks 3-4: Collaborate with experienced process analysts on ongoing system development and optimization projects. Potential internship with our analytics team to enhance your data skills and familiarize yourself with GCP.Months 2-3: Take ownership of a project from inception to completion, supported by your manager and team.Life as a Process Analyst:Engage in daily morning huddles, weekly one-on-ones with your manager, and regular collaboration with operational teams. Enjoy a flexible work environment with the option to work from home one day per week and occasional travel (approximately 10%).Note: Only shortlisted candidates will be contacted.

Role Overview Digital Divide Data is hiring an Operations Manager to lead projects in machine learning, autonomous vehicles, and advanced driver-assistance systems (ADAS). This position is based in Nairobi. What You Will Do Oversee day-to-day operations for projects focused on machine learning and autonomous vehicle technologies Manage project teams and coordinate tasks across departments Support the integration of new technologies into existing workflows About the Team Work with colleagues dedicated to advancing mobility and technology. The team values collaboration and practical solutions as it builds systems for the future of transportation.

Operational Strategy & Leadership:Lead the development and execution of operational strategies aimed at driving the company's growth and achieving its objectives. Inspire and guide the operations team, cultivating a culture of excellence and continuous improvement.Process Improvement:Identify opportunities for process enhancements to boost operational efficiency and effectiveness. Leverage data and analytics to monitor performance metrics and inform decision-making.Resource Management:Supervise resource allocation, encompassing staffing, equipment, and materials, to ensure optimal utilization. Foster strong relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services.Logistics & Supply Chain:Oversee logistics and supply chain operations to guarantee timely and cost-effective product delivery. Implement best practices in inventory management to minimize costs and maximize efficiency.Compliance & Risk Management:Ensure adherence to industry regulations, safety standards, and company policies. Proactively identify and mitigate operational risks, implementing corrective actions as necessary.Facility Management:Manage the maintenance and operation of company facilities to ensure a safe and productive work environment. Collaborate with facility management teams to address operational issues effectively.Customer Service & Support:Work closely with the sales manager to maintain high levels of customer satisfaction by overseeing customer service operations and resolving any issues. Implement customer feedback mechanisms to enhance service delivery.Budgeting & Financial Management:Develop and manage operational budgets, ensuring financial targets are met while optimizing resource allocation.

As a Senior Data Engineer at jobgether in Kenya, the focus is on building and supporting data pipelines and architectures. This position centers on both the technical side of data engineering and strong teamwork across different departments. Role overview This role involves designing, implementing, and maintaining data systems that help the organization manage and use information effectively. Collaboration with colleagues from various teams is an essential part of daily work. What you will do Create and manage data pipelines that support business needs Develop and maintain data architectures for reliable information flow Work closely with cross-functional teams to deliver data solutions Requirements Strong foundation in data engineering principles Experience designing and implementing data systems Ability to work well with colleagues from different backgrounds

Role overview Jobgether seeks a Billing & Operations Specialist for a partner company in Kenya. This position centers on maintaining financial accuracy and ensuring a smooth transition from service delivery to billing in a service-oriented setting. What you will do Oversee the entire billing process, starting with service delivery and continuing through invoicing and reconciliation. Keep financial records accurate and current. Coordinate with field and operations teams to confirm that billed work matches completed services. Utilize tools such as QuickBooks and service management platforms for invoicing and preparing financial reports. Contribute to ongoing improvements in operational processes and systems. Requirements Keen attention to detail and a strong commitment to following established processes. Background in accounting and coordinating operations. Comfortable working within a structured environment that values continuous improvement. Ability to impact cash flow visibility and maintain financial integrity through daily responsibilities. Location This role is based in Kenya.

Job Title: Data Entry SpecialistPosition Type: Full-Time, RemoteWorking Hours: During U.S. business hoursAbout the Role:We are looking for a detail-oriented Data Entry Specialist to join our team. Your primary responsibility will be to accurately input, maintain, and report business data, which is crucial for supporting finance, sales, operations, and leadership in making informed decisions. The Data Entry Specialist will ensure that records are complete, compliant, and ready for audits across various platforms.Key Responsibilities:Data Input & Accuracy:Accurately enter and update records in CRMs, databases, or spreadsheets (e.g., Salesforce, HubSpot, Airtable, Excel, Google Sheets).Validate data accuracy by cross-referencing with source documents (invoices, contracts, customer information, HR files).Identify and correct errors, duplicates, and incomplete records.Data Maintenance:Utilize tools such as Excel filters, pivot tables, and formulas to clean and standardize datasets.Apply consistent formatting, naming conventions, and categorization.Conduct weekly data audits to ensure high-quality standards.File & Record Management:Organize digital records into logical, searchable structures (e.g., SharePoint, Google Drive, Dropbox).Ensure all files are version-controlled and retrievable for audits or compliance purposes.Reporting & Support:Generate daily/weekly reports on transaction volumes, status updates, and audit logs.Provide support to finance with AR/AP data entry, assist sales teams with lead/contact updates, and help HR with employee data management.Compliance & Confidentiality:Maintain strict confidentiality of sensitive information (financial, personal, or client-related).Ensure compliance with data privacy regulations (GDPR, HIPAA, CCPA depending on the industry).Process Improvement:Identify recurring data issues and suggest solutions (automation, improved forms, new templates).Collaborate with supervisors to enhance efficiency and minimize errors.What Makes You a Perfect Fit:Exceptional attention to detail, with the ability to catch errors that others might overlook.High typing speed and accuracy.Comfortable with repetitive yet critical tasks.Organized, reliable, and accountable for safeguarding data integrity.Required Experience & Skills:1-2 years of data entry or clerical experience.Proficiency in Excel and Google Sheets (including sorting, filtering, pivot tables, and formulas).Familiarity with CRM systems (Salesforce, HubSpot) and database tools (Airtable, Access).Strong typing accuracy and speed.

Role Overview Standard Bank Group is seeking a Data Privacy Manager in Nairobi. This role focuses on protecting the integrity and confidentiality of data across the organization. The position requires a strong understanding of data privacy laws and the ability to translate those requirements into effective policies and practices. Main Responsibilities Develop, implement, and maintain data privacy policies that align with both local and international regulations. Work closely with teams from various departments to strengthen data protection strategies. Conduct privacy impact assessments to identify and address potential risks. Act as the main point of contact for data privacy questions and concerns throughout the organization.

Accor Hotels is seeking a Revenue Analyst in Nairobi to support hotel revenue management. This entry-level position offers recent graduates a chance to build a career in hospitality while learning the fundamentals of revenue optimization. Role overview The Revenue Analyst will work closely with the team to study market trends and monitor pricing strategies. By gathering and interpreting data, this role helps inform decisions that impact financial results across the hotels. Key responsibilities Analyze market trends and competitor activity Monitor and review pricing strategies Assist in reporting and forecasting to support financial goals Who should apply This position suits recent graduates eager to start a career in hospitality revenue management. A keen interest in data analysis and hotel operations will be helpful in this role.