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Operations Specialist - Driver Growth & City Expansion

BoltNairobi, Kenya
On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, you should possess:Strong analytical skills and a data-driven approach to decision-making. Experience in managing driver acquisition funnels and optimizing performance metrics. Ability to lead and engage with diverse teams and stakeholders. Proven track record in planning and executing growth strategies. Excellent communication and interpersonal skills.

About the job

Bolt is searching for an Operations Specialist in Nairobi to focus on driver growth and city expansion across Kenya. This position centers on launching and scaling operations in secondary cities, with a strong emphasis on structured driver acquisition and maintaining a healthy balance between supply and demand.

Role overview

The Operations Specialist will manage the driver acquisition process, lead city expansion efforts, and use data to inform decisions. Success in this role requires analytical thinking and a hands-on approach to executing plans that support marketplace growth.

What you will do

  • Oversee the driver acquisition funnel, ensuring a steady pipeline of new drivers.
  • Lead initiatives to expand Bolt’s presence in secondary cities throughout Kenya.
  • Analyze data and turn insights into actionable strategies for growth and marketplace performance.
  • Work closely with local teams and collaborate with Marketplace, Driver Engagement, and Rider teams to support successful city launches and ongoing operations.

Requirements

  • Strong analytical skills and the ability to interpret data for operational planning.
  • Experience executing projects and managing multiple priorities.
  • Comfort working with cross-functional teams and adapting to new challenges in a growing company.

About Bolt

Bolt is one of the fastest-growing technology companies in Europe and Africa, serving over 200 million customers in more than 50 countries. Our success is attributed to our dedicated and diverse workforce. We are committed to fostering an inclusive work environment where everyone is welcome, irrespective of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Join us in our mission to create cities designed for people, not cars!

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