Qualifications
Minimum Education, Licensure, and Qualifications:High School Diploma or GEDExcellent decision-making and critical thinking abilitiesProficient typing skills (minimum 40 WPM) and strong technological proficiency (Word, Outlook)Basic healthcare experience is preferred, including a range of skills from collections to supporting the bad debt departmentAt least 1 year of experience in claims or patient account resolutionFamiliarity with consumer protection laws and regulations in banking and financeExperience in researching disputes and consumer complaints
About the job
We are seeking a dedicated Patient Inquiry Resolutions Representative to investigate and resolve patient disputes effectively. This role involves handling inquiries from both patients and their representatives, as well as responding to requests from state and federal regulatory agencies with precision and timeliness. The representative will adhere strictly to all guidelines set forth by state, federal, FCRA, FDCPA, HIPAA, and Tenet. Additionally, during the investigative process, the representative may identify risk management or clinical issues that require escalation to other departments or facilities for further advisement.
About HealthCare Support Staffing, Inc.
Conifer Health Solutions is dedicated to enhancing revenue management for hospitals nationwide while improving satisfaction among patients, physicians, and the community. With over 30 years of deep-rooted expertise and a $200 million investment in leading-edge innovations, our revenue cycle management solutions consistently outperform traditional collection agencies and in-house revenue management teams.
