About the job
About InvoiceCloud:
InvoiceCloud is an innovative leader in the fintech sector, recognized with 20 prestigious awards in 2025, including accolades from USA TODAY and Boston Globe for Top Workplaces, as well as multiple wins at the SaaS Awards for Best Solution in Finance and FinTech. Our national customer service excellence has also been acknowledged by Stevie and the Business Intelligence Group. Our mission is centered around reducing digital exclusion and simplifying essential service payments, all while showcasing leadership in AI maturity and responsible innovation. Join us in our award-winning, purpose-driven environment where top talent flourishes. For more information, visit InvoiceCloud.com.
Job Summary:
As a Payer Support Specialist, you will play a crucial role in addressing support needs from end users/payers for our clients (billers). This position leverages your enthusiasm for tech-driven business solutions to deliver an exceptional experience for our customers. We are looking for entry-level, customer-oriented individuals who are eager to grow alongside our organization. This role provides an opportunity to delve into the Bill Presentment and Payment (EBPP) domain within the SaaS industry. Recent graduates are highly encouraged to apply.
Responsibilities:
- Handle inbound calls and respond to inquiries from payers.
- Maintain a comprehensive understanding of the InvoiceCloud platform to effectively address issues and provide solutions to payers via phone or email.
- Be knowledgeable about all InvoiceCloud products to document or escalate issues to billers as necessary.
- Utilize the PSN’s Agent Connect Portal to facilitate payments.
- Document or escalate issues to the Manager when required.
Work Arrangement & Shift Details
- Work From Office (WFO): This role is stationed at our Hyderabad office.
- Shift Timing: US Eastern Time business hours, which translates to evening to night hours in IST.
- Candidates must be comfortable with regular night shifts.
- Transportation: InvoiceCloud offers two-way transportation for employees working night shifts.

