Payer Support Specialist

InvoiceCloud is a fintech company recognized for its commitment to responsible innovation and improving digital payment experiences. The company has received multiple industry awards, including honors from USA TODAY, the Boston Globe, SaaS Awards, Stevie, and the Business Intelligence Group. Its work centers on reducing digital exclusion and advancing AI-driven solutions for essential services. Role overview The Payer Support Manager leads payer support operations at InvoiceCloud's Hyderabad office. This role manages teams that assist payers through phone and ticket channels, ensuring high-quality customer experiences while meeting service, quality, and productivity standards. What you will do Oversee daily operations for payer support, including both phone and ticket-based assistance Lead, coach, and develop support staff, including frontline leaders and specialists Handle escalations and coordinate workforce activities Identify and drive process improvements within support operations Work closely with teams in Operations, Product, Engineering, Training, and Quality Use data to inform decisions and maintain operational excellence Ensure team performance aligns with overall business objectives Requirements Proven experience building and mentoring high-performing teams Ability to lead in a support environment where priorities can shift Comfort analyzing data to guide operational decisions Strong communication and collaboration skills across departments Background in support operations, preferably in a fast-moving environment Location This position is based in Hyderabad, India.

Global Support Manager Role Overview:As the Global Support Manager, you will take charge of leading our technical Tier 1 and Tier 2 support teams, steering the strategic direction of customer support initiatives, and ensuring the provision of outstanding service to our clients. This pivotal role emphasizes the operational and strategic facets of the support department, managing escalations, and nurturing robust relationships with customers to uphold the organization's esteemed reputation for superior support services.You will play a crucial role in enhancing team capabilities, streamlining support processes, and aligning support services with broader business goals to boost customer satisfaction and loyalty. Collaborating with the Global Support Leadership team, you will engage in various projects, programs, and cross-functional initiatives as assigned.Role Expectations:Lead a support team, ensuring exceptional service delivery across multiple channels while managing team performance against key service metrics.Equip support team members with the necessary tools and knowledge to provide world-class support services.Collaborate closely with Product Management and Site Reliability Engineering on onboarding new capabilities/products into support.Inspire, develop, coach, and lead team members in alignment with established goals.Manage team operations and schedule effectively.Prepare, monitor, and report on defined performance metrics.Assess team and individual performance through data analysis, case reviews, and monitoring of customer interactions.Lead by example in delivering exceptional service, mentoring the team, and fostering a culture of excellence.

Zenoti is a leading provider of an all-in-one, cloud-based software solution tailored specifically for the beauty and wellness sector. Our platform empowers businesses to effectively manage every aspect of their operations through a comprehensive mobile solution, including online appointment scheduling, point of sale (POS), customer relationship management (CRM), employee management, inventory oversight, integrated marketing programs, and much more. Zenoti is designed to streamline processes, cut costs, and enhance customer retention and expenditure. Built for reliability and scalability, our platform leverages enterprise-level technology suitable for businesses of all sizes.Currently, Zenoti serves over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries. Our clientele features an impressive array of global brands, including European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.We have achieved remarkable milestones, such as exceeding a $1 billion valuation, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Additionally, we are honored to be certified as a Great Place to Work for 2021-2022, affirming our commitment to empowering individuals to feel good and discover their potential. For more information about Zenoti, visit: https://www.zenoti.com

Join Mattel, Inc. as the Associate Manager of IT Operations, where you will lead a dynamic team responsible for supporting web applications. This role is pivotal in ensuring our IT operations function seamlessly, enabling us to deliver exceptional digital experiences to our customers.You will oversee troubleshooting, performance monitoring, and user support, implementing best practices to enhance service delivery. Your leadership will guide the team in maintaining high standards of service, ensuring that all web applications operate efficiently and effectively.

Role Overview Wise is hiring a Customer Support Specialist for the Hyderabad office. This role serves as the first point of contact for customers, helping them use Wise services and find solutions to their questions. What You Will Do Respond to customer inquiries across multiple channels Guide customers through Wise's products and services Resolve issues efficiently to ensure a positive experience Apply analytical thinking and a customer-first mindset to every interaction What Matters Here Clear, prompt communication Attention to detail when handling customer requests Commitment to building customer satisfaction and loyalty

Zenoti delivers an innovative, all-in-one, cloud-based software platform dedicated to the beauty and wellness industry. Our comprehensive solution empowers users to efficiently manage every facet of their business through a mobile-friendly interface, featuring online appointment scheduling, point-of-sale systems, customer relationship management, employee oversight, inventory control, integrated marketing tools, and more. Zenoti is committed to helping clients optimize operational efficiency, cut costs, and enhance customer loyalty and spending. Our platform is built for reliability and scalability, harnessing enterprise-class technology for businesses of all sizes.We serve over 30,000 salons, spas, medspas, and fitness studios across 50+ countries, including renowned global brands like European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our recent milestones include achieving a valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Additionally, we are proud to have been certified as a Great Place to Work for 2021-2022, reflecting our dedication to empowering individuals to thrive and realize their potential. Discover more about Zenoti at: zenoti.com

Role overview Zenoti is looking for a Senior Product Support Specialist based in Hyderabad, Telangana. This role focuses on helping clients get the most from Zenoti’s software solutions. The position centers on resolving complex product issues, answering questions, and ensuring a positive customer experience. What you will do Troubleshoot technical problems reported by customers Offer clear, tailored solutions to resolve client issues Guide clients in effective use of the Zenoti platform Share insights and feedback to help improve Zenoti’s products What sets this role apart This position gives direct influence on customer satisfaction and product quality. As a senior member of the support team, your technical expertise and communication skills will help shape both client experience and product development at Zenoti.

Join Zenoti as a Senior Product Support Specialist and play a vital role in enhancing customer experience by resolving product issues and providing top-notch support. You will be responsible for addressing complex queries, troubleshooting product challenges, and collaborating with cross-functional teams to improve our offerings. Ideal candidates will exhibit a passion for customer service and a commitment to continuous improvement.

OUR MISSION At Redwood, we empower our customers with cutting-edge lights-out automation for their critical business processes. ABOUT US Redwood Software leads the way in full-stack automation fabric solutions tailored for mission-critical business processes. As pioneers of the first SaaS-based composable automation platform designed specifically for ERP, we harness the transformative power of automation. Our innovative solutions allow you to orchestrate, manage, and monitor your workflows seamlessly across any application, service, or server—whether in the cloud or on-premises—with unmatched confidence and control. Our global team of automation specialists and customer success engineers deliver tailored solutions and exceptional support, enabling you to envision and shape your future. With Redwood Software, step back from the minutiae and gain a broader perspective. CORE VALUES One Team. One RedwoodMake Your Own WeatherObsess over Customer SuccessWork the ProblemBe CuriousOwn the OutcomeRespect Each Other YOUR IMPACT The Support Engineer for Redwood Products is a highly skilled technical support professional adept at independently resolving a diverse array of customer issues, including intricate and non-standard automation scenarios. This position demands deep technical expertise in Workload Automation products, sound judgment, and strong collaboration skills across teams. The Support Engineer will tackle complex troubleshooting tasks, provide support to peers, and actively engage in the ongoing enhancement of support processes and documentation. Independently manage and resolve complex customer cases from start to finish. Troubleshoot cross-domain challenges involving: Advanced job scheduling and dependency chains Multi-agent and hybrid execution environments API-driven automation and integrations SAP ERP job orchestration and dependencies Analyze logs, execution traces, and system behavior to pinpoint root causes. Identify and document product defects with clear reproduction steps and supporting evidence. Confidently communicate with customers in technically detailed discussions.

As a Technical Support Specialist at Zeta Global, you will play a pivotal role in our mission to deliver exceptional customer service. Our Global Support team is dedicated to providing outstanding support for every client interaction.Role Overview:In this role, you will engage with clients through various channels including inbound calls, emails, and messages. You will be tasked with addressing client inquiries and performing basic troubleshooting on our platform issues. The ideal candidate will assess the nature of client requests, prioritize them effectively, and strive to resolve cases efficiently, all while aiming to exceed client expectations.Key Responsibilities:Deliver high-quality service and support across multiple platforms, providing expert advice in a professional manner.Prioritize and manage support cases efficiently within our ticketing system based on urgency and impact.Monitor and follow up on cases to ensure timely resolutions and client satisfaction.Understand customer needs thoroughly to address issues with empathy and professionalism.Adhere to team processes and best practices regarding case management.Stay updated on product knowledge through continuous learning of technological advancements.Communicate status updates and issues clearly and promptly to customers.Effectively escalate issues to Technical Support Engineers while maintaining documentation standards.

Join Mattel, Inc. as an Associate Manager of IT Operations where you will play a crucial role in supporting and administering the Coupa platform. This position offers an exciting opportunity to work in a dynamic environment, ensuring the smooth operation of IT services that support our business operations.

Join our dynamic team at Global Healthcare Exchange, Inc. as an Application Support Engineer II, where you will play a crucial role in delivering top-notch support and solutions for our innovative healthcare technology applications. Your expertise will help enhance user experiences and ensure the smooth operation of our systems.

Join our dynamic team at Global Healthcare Exchange, Inc. as a Customer Support Analyst II, where you will play a crucial role in enhancing client satisfaction and ensuring seamless operations. You will be the first line of support for our customers, helping them navigate our platform and resolve their inquiries with expertise.In this position, you will leverage your analytical skills to identify trends, provide timely solutions, and contribute to the overall improvement of our support processes. Your ability to communicate effectively and empathize with clients will be key to your success in this role.

At AHEAD, we are at the forefront of digital transformation, crafting cutting-edge platforms that empower businesses to thrive in the digital age. By integrating advanced cloud infrastructure, automation, analytics, and innovative software delivery, we enable enterprises to realize their digital ambitions.We are committed to fostering a culture of inclusivity where every voice is valued and respected. Our environment encourages individuals to express their ideas, drive change, and contribute to the vibrant culture at AHEAD.As an equal opportunity employer, we celebrate diversity and are dedicated to creating a workplace free from discrimination based on race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic.We welcome all candidates who can enhance the diversity of ideas and perspectives at AHEAD.

OUR MISSION At Redwood, we empower our customers through advanced automation solutions designed for their mission-critical business processes. ABOUT US Redwood Software stands at the forefront of full-stack automation, providing innovative solutions for essential business processes. Our cutting-edge SaaS-based composable automation platform, specifically tailored for ERP systems, showcases our belief in the transformative potential of automation. We enable you to seamlessly orchestrate, manage, and monitor your workflows across various applications, services, and servers, whether in the cloud or on-premises, with confidence and precision. Our global team of automation experts and customer success engineers is dedicated to delivering unmatched solutions and support, giving you the freedom to envision and shape your future. With Redwood Software, you can elevate your focus from minutiae to the bigger picture. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess Over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Support Trainee is an entry-level role within our Customer Support organization. In this position, you will engage in a comprehensive training program aimed at building a solid foundation in Redwood’s products, support processes, and essential technical concepts necessary for success in a customer-facing technical position. This role is designed for you to learn, practice, and gradually apply your troubleshooting and ticket-handling skills under the guidance of experienced supervisors, with the ultimate aim of transitioning to a Level 1 Support Representative as opportunities arise. Complete all modules of the Support Trainee Program, encompassing Redwood product knowledge, support workflows, and troubleshooting methodologies. Develop a fundamental understanding of relevant technologies, including databases, operating systems, networking, APIs, and security basics. Pass all required knowledge checks, tests, or practical assessments successfully. Participate in training sessions, shadow experienced team members, and review actual support cases. Observe senior agents and Team Leads to learn ticket management, customer communication, and troubleshooting techniques. Further responsibilities will be communicated upon joining.

Join our dynamic team as an Oracle L2 Support Specialist, where you will play a crucial role in providing high-level technical support and solutions for our Oracle systems. You will be responsible for troubleshooting complex issues, optimizing system performance, and ensuring seamless integration of the Oracle applications. If you have a passion for technology and a commitment to excellence, we invite you to apply!

Join thinkahead as a Senior Support Engineer specializing in Dynamics. In this pivotal role, you will leverage your expertise to provide top-notch technical support and solutions to our clients, ensuring their systems run smoothly and efficiently. Your ability to troubleshoot complex issues and deliver exceptional customer service will be crucial in maintaining our reputation for excellence.

Join our dynamic team as a Cloud Support Engineer - Database, where you will play a vital role in ensuring our customers have a seamless experience with our cloud-based database services. As a Cloud Support Engineer, you will leverage your technical expertise to troubleshoot and resolve issues, provide guidance on best practices, and enhance our customers' understanding of our cloud solutions.

OUR MISSIONAt Redwood, we empower our customers with seamless automation for their critical business processes. ABOUT USRedwood Software stands at the forefront of full stack automation solutions for business processes that are mission-critical. Our innovative SaaS-based composable automation platform is specifically designed for ERP, highlighting the transformative capabilities of automation. Our exceptional solutions enable you to orchestrate, manage, and monitor workflows across any application, service, or server—whether in the cloud or on-premises—with confidence and control. Our global team of automation experts and customer success engineers deliver solutions and world-class support that allow you the freedom to imagine and shape your future. With Redwood Software, transcend the mundane and focus on broader horizons. CORE VALUESOne Team. One RedwoodMake Your Own WeatherObsess over Customer SuccessWork the ProblemBe CuriousOwn the OutcomeRespect Each Other YOUR IMPACTThe Level 1 Support Representative is an entry-level technical support role responsible for delivering exceptional technical assistance to Redwood customers. This position serves as the initial point of contact for customer inquiries, conducting preliminary troubleshooting, and resolving routine to moderately complex issues. As the face of customer support, you will ensure a superior support experience through effective communication, precise documentation, adherence to service level agreements (SLAs), and strong diagnostic capabilities. You will follow established processes and collaborate with internal teams to escalate cases as necessary. This role emphasizes the development of product knowledge and enhancement of troubleshooting skills, fostering growing autonomy in managing customer cases.Manage incoming customer tickets with a degree of autonomy, ensuring timely responses, clear communication, and accurate updates.Conduct initial troubleshooting and gather essential information to diagnose issues.Escalate cases appropriately following established timelines and guidelines when additional expertise is required.Document all interactions and findings accurately and clearly.Engage in customer calls to clarify issues or assist with basic troubleshooting.