Performance Engineering Specialist, Customer Experience

About HevoHevo Data is a leading No-code Data Pipeline platform that empowers analytics for over 2000 businesses, including prominent names like Deliverr, Neo4J, and Groww. With robust backing of $42 million from Sequoia India and Chiratae Ventures, we have achieved a remarkable 20X growth in our customer base in just two years and are poised for hyper-growth with ambitious revenue goals.About the RoleAs a Customer Experience Engineering Manager, you will spearhead the technical support function that is critical to delivering an exceptional customer experience on a large scale. You will be responsible for achieving support outcomes, driving process excellence, minimizing escalations, and serving as the vital link between Customers, Product, and Engineering teams. This is a pivotal leadership position in a rapidly expanding SaaS environment.

Role overview IFS is looking for a Product Manager focused on Customer Experience (CX) to join the Pune office. The position centers on creating and implementing strategies that enhance how customers engage with IFS products and services. What you will do Lead and shape customer experience initiatives throughout the organization. Collaborate with teams from different functions to improve product offerings. Make sure products meet customer needs and expectations. Encourage a culture that prioritizes customer-focused innovation. Location This role is based in Pune.

At Nice Ltd., we believe in pushing boundaries and transforming challenges into opportunities. We are driven by ambition and a commitment to excellence, striving to surpass our own high standards. If you share our drive and passion, we invite you to join us in a career that ignites your potential.What will you be doing?As a Senior Automation Engineer, you will spearhead the design and implementation of automation frameworks and AI-driven testing solutions utilized by various teams. This position emphasizes engineering scalable systems and tools, transforming real-world processes into reusable automation and intelligent validation.Your impact will include:Creating, developing, and maintaining shared automation frameworks and platform components for cross-team use.Expanding upon AI-enabled automation solutions, focusing on intelligent validation and test generation.Developing service-level and API automation, ensuring comprehensive coverage across distributed systems.Integrating automation within CI/CD pipelines to facilitate continuous validation at scale.Collaborating with architects and engineering teams on backlog-driven platform development.Enhancing automation efficiency through AI-assisted development, test generation, and analysis.Identifying and troubleshooting issues across automation, services, and system interactions.

Role overview Nice Ltd. seeks a Senior DevOps Engineer to join the Customer Experience division in Pune, India. The position centers on advancing the product delivery pipeline by using cloud technologies, automation, and continuous integration methods. What you will do Collaborate with cross-functional teams to develop and implement solutions that improve operational efficiency Adopt DevOps practices to streamline deployment and delivery processes Utilize cloud platforms and automation tools to boost system reliability and scalability Support continuous integration efforts to enable smoother product releases Location This role is based in Pune, India.

Nice Ltd. is looking for a Senior Software Engineer in Pune, India to support Customer Experience initiatives. This position focuses on developing and enhancing software that makes user interactions more seamless and effective, using C# and .Net as the primary tools. What you will do Design, build, and implement software solutions targeting improvements in customer experience. Collaborate with colleagues across teams to deliver dependable, high-quality products. Apply technical knowledge throughout the software development cycle, from initial planning through deployment. Key technologies C# .Net Location This role is based in Pune, India.

Verto is building a platform to simplify global finance for businesses in emerging markets. Founded by Ola Oyetayo and Anthony Oduu, the company draws on deep African roots to address challenges like illiquid currencies, high fees, and slow transactions. Verto’s mission is to make cross-border payments as seamless as possible, regardless of where a business is based. With backing from investors such as Y-Combinator, Quona, and MEVP, Verto has received recognition from the Milken-Motsepe Prize, CNBC, Deloitte Fast 50, and Sifted. The team continues to expand its reach, connecting thousands of businesses and moving billions of dollars each year. The Customer Experience Analyst role is based in Pune and supports Verto’s commitment to excellent service and customer satisfaction. What you will do Respond to customer inquiries through Intercom, meeting SLAs of 45 minutes for emails and 10 minutes for live chats or WhatsApp messages. Manage inbound and outbound calls using Cloudtalk. Investigate customer issues by navigating internal platforms. Provide clear, accurate answers to customer questions and concerns. Resolve complaints within agreed SLAs. Maintain a weekly Customer Satisfaction (CSAT) score of at least 95%. Review and suggest improvements to key processes for greater efficiency. Handle customer feedback and reviews, follow up with dissatisfied customers, and encourage positive Trustpilot reviews. Support audit requests by gathering required data from internal systems.

Join Custom Soft as a QA Engineer and be a part of our dynamic team! In this role, you will be responsible for ensuring the quality of both web and desktop applications. You will engage in client review sessions, prepare Software Requirements Specifications (SRS), and conduct team reviews to enhance our product offerings.Your key responsibilities will include:Manually testing web applications and desktop software.Creating detailed test cases and scenarios to ensure comprehensive coverage.Following established QA activities to maintain high-quality standards.Gathering and analyzing requirements for testing purposes.Facilitating communication with clients for reviews, user acceptance testing (UAT), and issue resolution.Collaborating effectively with team members and demonstrating the ability to work independently.Please include the following in your CV:Name of Current Company:Current Monthly Salary:Notice Period:

Agoda Company Pte. Ltd. seeks a Regional Customer Service Manager to oversee the English-speaking team in Pune. The position focuses on guiding a group dedicated to strong customer support and raising service quality. Key responsibilities Lead and motivate a team to deliver timely, effective customer service. Create and apply strategies aimed at improving customer satisfaction and supporting operational goals. Collaborate with other departments to refine processes and drive continuous improvement. Foster a positive team culture that encourages growth and collaboration. Location This role is based in Pune.

About UsMindtickle stands at the forefront of revenue productivity, offering an innovative platform that merges on-the-job learning with deal execution, enabling businesses to maximize revenue per sales representative. Lauded by industry analysts and recognized by G2 as the premier choice in sales onboarding and training, we are further honored to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewWe are seeking a dynamic and visionary Senior Manager/Head of Support to elevate our customer success journey. This pivotal role requires a leader adept at harmonizing strategic vision with executional excellence, balancing empathy with scalability, and recognizing support as a key differentiator rather than a mere cost center.In this capacity, you will influence the strategy, structure, and ethos of our Support function, underpinned by customer trust, technical expertise, and operational diligence. You will lead with a customer-centric approach, motivating a team of support engineers and managers to deliver exceptional service to some of the most esteemed enterprises globally.As the customer advocate and a strategic collaborator with Product, Engineering, and Success teams, you will ensure that every engagement embodies urgency, empathy, and excellence. Your leadership will shape the experiences of our most discerning global enterprise clients and redefine the role of support as a strategic enabler across the organization.If you are prepared to lead with passion, act decisively, and innovate with intent, we invite you to connect with us.

At NiCE, we embrace challenges and push the boundaries of innovation. As ambitious game changers, we strive for excellence in everything we do. We set lofty standards and consistently exceed them. If you share our passion for quality and innovation, we have an exceptional career opportunity that will ignite your passion and drive.What does this role entail?The Senior Automation Engineer is pivotal in developing, testing, and maintaining the NiCE CXone software platform. Your primary responsibilities will encompass all aspects of the NiCE CXone technology, including but not limited to test design and strategy for CXone products, automation of tests, conducting code reviews, resolving defects during the QA cycle, supporting the production environment, and collaborating with fellow developers in an agile team environment.How will you contribute?You will serve as a key senior QA professional within the R&D group, ensuring the highest quality of released content. Your role will involve reviewing new designs to identify potential quality issues and proposing viable solutions. You will actively engage in process inspection and improvement, monitor the team's tasks, and determine QA activities. Additionally, you will plan, define, and execute tests as part of your team's QA responsibilities while continuously analyzing the testing coverage across manual and automated tests. Monitoring both test and production environments and writing and maintaining end-to-end automated tests will also be part of your duties.

Our MissionAt Zocdoc, we believe healthcare should function seamlessly for patients. Unfortunately, it often fails to do so. Patients find themselves navigating outdated insurance directories, enduring long hold times, and facing unexpected bills. In most consumer sectors, such poor experiences would lead to business failure, yet in healthcare, patients often have little choice but to accept subpar service. Our mission is to empower patients. We have developed a leading healthcare marketplace that simplifies the process of finding and booking in-person or virtual care across all 50 states, covering over 200 specialties and more than 12,000 insurance plans. By providing patients with the ability to see and choose their options, we aim to transform healthcare into a competitive market where quality improves and costs decrease. With 18 years of experience and a position as a leader in our industry, we are just beginning to scratch the surface of what’s possible. If you are passionate about solving complex problems and enjoy collaborating with driven and thoughtful teammates, we invite you to join us. Your day-to-day responsibilities include:● Assisting patients via chat, email, and phone to provide a seamless Zocdoc experience● Utilizing your multitasking skills to manage requests from multiple users simultaneously● Employing your problem-solving abilities to address patient inquiries and ensure they secure the appointments they require.You will thrive in this role if you possess:● Strong initiative, resourcefulness, attention to detail, and a sense of ownership● Exceptional written and verbal communication skills, with a keen focus and the ability to excel both independently and in team settings● Excellent customer service skills (experience in a service-based environment is advantageous)● The capacity to quickly learn and excel in a fast-paced work environment● A genuine passion for enhancing lives through technology is essential.About UsZocdoc stands as the foremost digital health marketplace in the country, facilitating patients in easily locating and booking the healthcare services they need. Each month, millions of patients utilize our free service to find the care that suits them best.

Join Zimperium®, the global leader in mobile security, dedicated to safeguarding the modern mobile enterprise. Our AI-driven platform provides real-time, on-device protection for mobile applications and devices, earning the trust of top organizations and governments. We empower our clients to stay ahead of evolving threats—such as mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits—ensuring they operate securely in today's dynamic digital landscape.As the first and only company to deliver a comprehensive mobile threat defense system, Zimperium® is at the forefront of enterprise mobile security. Our award-winning machine learning engine defends against device, network, phishing, and application attacks across iOS, Android, and Windows platforms, all while prioritizing user privacy through a non-intrusive approach.We are rapidly expanding and seeking a passionate Customer Success Manager (Resident Engineer). This role involves managing post-sale customer relationships, including relationship building, overseeing renewals, identifying expansion opportunities, driving solution adoption, and addressing escalations to ensure customer satisfaction. You will primarily focus on a key enterprise client, working onsite at their location, requiring a strong mix of customer management experience and technical expertise.

Ensono supports clients as a trusted technology advisor and managed service provider, helping organizations adapt and innovate through continuous change. The company’s cross-platform expertise and certifications back its commitment to delivering meaningful business outcomes. Five core values shape Ensono’s culture and approach: Honesty, Reliability, Curiosity, Collaboration, and Passion. Role Overview The Senior Manager, Digital Experience & Web Platforms will lead Ensono’s enterprise web strategy, shaping a customer-centric digital ecosystem. This senior leadership role oversees the vision, architecture, and governance of web platforms that drive digital marketing, account-based marketing (ABM), and customer engagement. This position serves as both the technical and strategic lead for Ensono’s web presence. Close collaboration with teams across Marketing Operations, Brand, Content, IT, Security, Legal, and external agencies is essential to deliver secure, scalable, and highly personalized B2B digital experiences. Key Responsibilities Set the strategic vision and technical roadmap for Ensono’s enterprise web platforms. Evaluate, design, and implement CMS solutions (headless, hybrid, or traditional) to support scalability, performance, and innovation. Define architecture standards, development best practices, and governance frameworks to maintain quality, consistency, and security. Develop and manage content models, taxonomies, metadata structures, and architectures ready for personalization. Website Personalization & Orchestration Design digital experience strategies that align with ABM and B2B buyer journeys. Lead the creation of personalization frameworks using behavioral, firmographic, and intent data. Work with marketing leadership to deliver persona-driven and industry-specific experiences that improve engagement and conversion. Location: Pune, India

At Nice, we believe in pushing boundaries and redefining the status quo. We are passionate about challenging our limits and making a significant impact in the industry. If you share our ambition and drive to excel, we invite you to explore a career opportunity that promises to ignite your potential.What does the role entail?This position is centered on delivering exceptional customer-focused application support. We are seeking a skilled Engineer to become a vital part of our expanding Cloud team, taking the lead on client projects in our cloud environment.How will you contribute?Execute operational tasks such as monitoring application server health and managing service recycling.Diagnose and resolve operational challenges, including batch failures, network disruptions, and client data feed errors.Oversee server performance metrics, including memory usage, CPU load, file systems, and database operations.Maintain thorough operational documentation, such as incident records and run books.Create metric reports, including daily production updates.Handle client support tickets and requests in alignment with service SLAs.Resolve level 2 and level 3 issues, encompassing application support, database management, and data center challenges, while documenting findings in the customer support portal.Provide on-call support during off-hours and be available for work during non-standard shifts.

Join our dynamic team at MicroStrategy as a Customer Success Manager in Pune. In this pivotal role, you will work closely with our clients to ensure they achieve their business goals through effective use of our platform. Your strategic insights and proactive engagement will drive customer satisfaction and retention, making you a key player in our customer's journey.

Join Our Team as a Customer Marketing & Advocacy Associate!Are you passionate about enhancing customer experiences and driving marketing initiatives? As a Customer Marketing & Advocacy Associate at Showpad, located in vibrant Pune, you will play a crucial role in collaborating with our Senior Customer Marketing Manager to implement impactful customer marketing programs. Your efforts will support the expansion pipeline, improve win rates, and elevate customer satisfaction.This role is ideal for organized individuals who excel in executing strategies and turning them into successful, repeatable programs. You will operationalize customer advocacy initiatives, manage proof assets, and ensure seamless delivery of marketing campaigns in partnership with Sales, Marketing, and Customer Success teams.

About HevoHevo Data (HevoData.com) empowers over 2,000 data-driven organizations including Doordash, Footlocker, Arhaus, and Santander, by providing fully managed Automated Pipelines for seamless data consolidation from various sources like Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.Based in San Francisco and Bangalore, our innovative solutions cater to clients across 45+ countries, particularly in e-commerce, financial technology, and healthcare. With substantial backing from prestigious investors including Sequoia Capital, we have successfully raised $42 million to propel our next phase of hyper-growth!Our mission at Hevo is to enable every company to become data-driven. Since our inception four years ago, we have developed our first product – the “Data Pipeline”. This no-code platform assists organizations in connecting all data sources, offering integrations with over 150 data sources, and providing a unified view of their operations. We strive to simplify technology to empower all users, regardless of their technical skills.The Role: Customer Success EngineerAs a Customer Success Engineer, you will be the primary liaison for Hevo Data’s clients, overseeing their journey from onboarding to retention. You will collaborate with clients to build and launch data pipelines, fostering customer engagement that drives product adoption and client retention. Working closely with internal teams including Product Experts, Account Executives, Product Support, and Engineering, you will serve as the main point of contact for all technical interactions. Your collaboration with clients and our product team will be crucial in enhancing platform functionality and benefits.What Will You Do?● Manage a designated group of customers and ensure their retention.● Provide technical consultancy and guidance during the post-sales process.● Develop onboarding strategies for new customers, ensuring a smooth transition and integration.

As a Business Analyst at Custom Soft, you will play a vital role in understanding and analyzing client requirements to deliver cutting-edge software solutions. Your responsibilities will include:Gathering and analyzing client requirementsPerforming technical estimationsCreating Work Breakdown Structures (WBS)Developing Technology Architecture Diagrams and System Flow DiagramsWriting case studies and various pre-sale documentationPreparing technical PowerPoint presentationsTo excel in this role, you should possess strong written and verbal communication skills, along with a solid understanding of various technologies such as .NET, PHP, Android, MySQL, and SQL Server.

Join Helpshift, a pioneering SaaS platform that empowers businesses to deliver an exceptional customer support experience seamlessly integrated within their applications! With our technology installed on over 2 billion devices, we engage with more than 900 million users monthly, facilitating approximately 7 million conversations every month. As a Senior Engineering Manager, you will spearhead projects that enhance these interactions, maximizing value for consumers.In this role, you will lead a dynamic and technically adept team of engineers who prioritize product quality and care deeply about delivering impactful features. Our Engineering Blog showcases the fascinating work we undertake at Helpshift. Be part of a culture that values innovation and quality!Key Responsibilities:Lead the team focused on enhancing workflows, including chatbots and auto-assignment systems, while integrating AI capabilities.Evaluate software solutions and system performance, mentoring the software development team.Ensure the stability, scalability, and resilience of the Helpshift platform.Oversee the development, deployment, and integration of software solutions.Drive improvements in performance, efficiency, and sustainability of our products.Advocate for team members and foster a positive work environment.Mentor junior software developers with patience and clarity.Strategically plan and execute project timelines.Identify training needs and foster talent development.Recruit and onboard team members and contractors.Exhibit strong work ethics and collaborative spirit.Collaborate effectively with team leaders and other departments.