Position has been filled
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Pet Parent Experience Associate

On-site Full-time $20/hr - $23/hr
Position filled

Experience Level

Experience

Qualifications

To thrive in this role, you should have:Experience in a veterinary or animal care setting. A strong customer service background with a focus on client satisfaction.

About the role

Join Our Team: Pet Parent Experience Associate

At Sploot Veterinary Care, located in vibrant Chicago, IL, we are pioneering a new standard in urgent and primary pet care. We are looking for a dedicated full-time Pet Parent Experience Associate to enhance our client interactions and make a significant difference in the lives of pets and their families.

Why Choose Sploot Veterinary Care?

Our commitment to exceptional veterinary care spans from routine check-ups to urgent situations, all while fostering a supportive and collaborative work culture for our employees. We believe that outstanding patient care begins with empowered professionals who feel valued and supported.

What You Bring to the Table:

  • Veterinary or Animal Care Experience: Background in a veterinary clinic or animal care environment.
  • Customer Service Excellence: A proven track record of providing client-centered, high-quality service.

Your Responsibilities:

  • Client Support & Coordination: Be the welcoming face of our clinic, guiding pet parents through a seamless experience from check-in to check-out.
  • Schedule Management: Oversee and optimize the clinic's daily schedule to ensure smooth operational flow.
  • Team Collaboration: Work closely with veterinarians, technicians, and fellow associates to deliver top-notch patient care.
  • Problem-Solving: Maintain composure in fast-paced environments, addressing clinic needs with professionalism.
  • Clear Communication & Guidance: Keep pet parents informed and supported throughout their visit.
  • This role requires onsite work across multiple clinic locations, including weekend shifts.

The Benefits of Being Part of Our Pack:

  • Competitive Compensation: Starting pay ranging from $20–$23 per hour, with opportunities for advancement.
  • 401(k) Retirement Plan: Company matching to help you achieve your financial goals.
  • Comprehensive Healthcare: Medical, dental, and vision insurance with a substantial employer contribution, along with HSA options.
  • Paid Time Off: Begin with two weeks of PTO, with additional time accrued based on service.
  • Paid Parental Leave: Up to 12 weeks of paid leave available for eligible team members.
  • Pet Care Benefits: Discounts on veterinary services for your furry family members.

About Sploot Veterinary Care

Sploot Veterinary Care is at the forefront of transforming veterinary care for pets, dedicated to providing high-quality services while nurturing a positive work atmosphere for our team members.

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