Practice Manager - Quality Services

Veeva Systems is at the forefront of transforming the life sciences industry through innovative cloud solutions. As a mission-driven organization, we empower life sciences companies to accelerate the delivery of therapies to patients. With a remarkable growth trajectory, we exceeded $3 billion in revenue last fiscal year and are poised for further expansion. Veeva's core values—Do the Right Thing, Customer Success, Employee Success, and Speed—define who we are. In 2021, we made history by becoming a public benefit corporation (PBC), dedicated to balancing the needs of our customers, employees, society, and investors. As a Work Anywhere company, we prioritize flexibility, allowing you to choose an environment—home or office—that enables your best performance. Join us in revolutionizing the life sciences sector and making a meaningful impact on our customers, employees, and the communities we serve.The RoleWe invite you to join Veeva as we innovate the Quality Cloud for Life Sciences. In this pivotal role, you will lead a post-implementation team dedicated to empowering customers in managing, optimizing, and enhancing their live applications as part of their operational workflows.Your responsibilities will include:1.) Championing customer and employee success2.) Leading with a blend of hands-on involvement and strategic initiatives3.) Fostering a positive and productive work environment4.) Implementing new practices to drive the adoption of features and capabilities5.) Developing innovative materials to support our live customers6.) Collaborating with global and cross-functional teams to achieve the best outcomesAre you ready to harness your leadership skills to bring groundbreaking changes to the Quality Cloud?This position is remote, based in the United States, with required travel.

At Veeva Systems, we are a mission-driven organization redefining industry cloud solutions to expedite the delivery of life-saving therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $3 billion in revenue last fiscal year, with abundant growth opportunities on the horizon. Our core values at Veeva—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our actions to make a lasting impact. We made history in 2021 by becoming a public benefit corporation (PBC), which legally commits us to balancing the interests of our customers, employees, society, and investors. As a Work Anywhere company, we empower you to choose your work environment, whether from home or the office, to foster your success. Join us in our mission to transform the life sciences industry and positively impact our customers, employees, and communities.The RoleAs a Team Manager at Veeva, you will play a crucial role in modernizing software for the life sciences sector by spearheading the Quality Cloud initiative. You will lead a post-implementation team dedicated to assisting customers in managing, optimizing, and enhancing their live applications as part of their operations.Your responsibilities will include:1.) Ensuring success for both customers and employees.2.) Leading initiatives with a hands-on and strategic approach.3.) Fostering a positive and productive team environment.4.) Implementing new practices to encourage ongoing adoption of updated features and capabilities.5.) Developing innovative materials to support active customers.6.) Collaborating with global and cross-functional teams to achieve optimal outcomes.Are you ready to utilize your leadership skills to drive innovation in the Quality Cloud?This is a remote position based in the US with required travel.

Join Arcadia as an Implementation Manager and play a pivotal role in driving the successful deployment of our innovative solutions. You will work collaboratively with cross-functional teams to ensure that our clients receive top-tier service and support during the implementation process. This position offers a unique opportunity to leverage your project management skills in a fast-paced environment while contributing to the growth of our organization.

We are seeking a dynamic and detail-oriented Implementation Manager to join our team at Benchling in Boston, MA. In this pivotal role, you will be responsible for overseeing the execution of implementation projects, ensuring they are completed on time and within scope. You will collaborate closely with clients and internal teams to drive successful adoption of our platform, providing exceptional support and guidance throughout the process.

Implementation & Onboarding ManagerBoston, MassachusettsHybrid Office ModelAbout UsAt Clasp, we are a venture-backed startup on a mission to redefine access to education and career opportunities. We aim to transform how employers attract and retain essential talent while addressing the student debt crisis. Our innovative platform connects employers, educational institutions, and diverse talent, fostering mutual benefits through accessible education financing. We don’t just see ourselves as a fintech; we are a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company and a portfolio company of SHRM (the leading HR organization globally), Clasp has been featured as one of the “43 Startups to Bet Your Career On in 2025” by Business Insider. Our commitment to social impact and innovation drives us to reshape the workforce one opportunity at a time. Join us in empowering learners to unlock fulfilling careers that positively impact their communities and beyond.Your RoleWe are looking for an Implementation & Onboarding Manager to spearhead the successful launch of Clasp programs with our employer partners. This role encompasses the entire experience from partnership signing to program launch and operational activation. You will guide employer partners through the onboarding process, coordinate with cross-functional internal teams, and ensure that new programs are launched efficiently, delivering value promptly. This position is central to Clasp's partner ecosystem and requires a proactive individual who excels in execution across teams, influences stakeholders without formal authority, and establishes effective operational rhythms to guarantee successful implementations. The ideal candidate is both an operations expert and a relationship builder, capable of managing complex launches while fostering trust with both employer partners and internal teams.Key ResponsibilitiesLead end-to-end onboarding and implementation of Clasp programs with employer partners from partnership signing through program launch and operational activation.Create and manage implementation plans, timelines, and milestones to ensure successful and timely program launches.Act as the internal quarterback for partner launches, orchestrating efforts across Partnerships, Product, Engineering, Marketing, and Operations teams.

The biotechnology industry is revolutionizing our world, impacting everything from the medicines we consume and the crops we cultivate to the materials we wear and the household products we depend on daily. To keep pace with the rapid advancements in science, innovative technology is essential.At Benchling, our mission is to harness the potential of biotechnology. Leading biotech companies leverage Benchling’s R&D Cloud to develop groundbreaking products, accelerating their journey to critical milestones and market readiness. Join us in our endeavor to bring cutting-edge software solutions to the forefront of scientific research.ROLE OVERVIEWBenchling is assembling a top-tier Professional Services team to facilitate implementations for our ever-growing customer base. We are on the lookout for an Implementation Manager who possesses a unique combination of systems validation expertise and customer-facing skills to support our expanding roster of GxP clients within the pharmaceutical and biotech sectors.In this role, you will utilize your project management, communication, and validation skills to guide clients through both GxP and non-GxP implementations of the Benchling platform. You will collaborate closely with research scientists, quality assurance professionals, and IT teams from small biotech startups to the largest biopharmaceuticals globally, gaining insight into their R&D processes and deploying solutions that enhance team collaboration while ensuring compliance with regulatory standards.As an Implementation Manager, you will oversee all facets of customer rollouts, from requirements analysis and solution design to configuration, testing, training, and user onboarding. Your validation knowledge will be instrumental in assisting customers in understanding how to validate Benchling within their quality systems and regulatory frameworks.RESPONSIBILITIESOversee initial rollouts for new Benchling clients as well as expansion projects for new teams or processes at existing clients, particularly focusing on GxP and regulated environments.Ensure successful implementations from project kickoff to go-live, leveraging robust project management abilities, validation expertise, and comprehensive product knowledge.Develop and execute detailed project plans, manage project activities, and collaborate with team members to deliver project outcomes on time and within budget.Act as the GxP subject matter expert during GxP implementations, guiding clients on validation strategies, risk-based approaches, and regulatory best practices for integrating Benchling into their quality systems.

________This is an example!________IMPORTANT: This posting is intended solely for testing purposes within Lever's testing environment. Please refrain from applying.Founded a decade ago, Lever is addressing the critical challenge of attracting and hiring exceptional talent. Our innovative hiring software is utilized by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify as they expand their teams. We are revolutionizing the talent acquisition landscape and are recognized as leaders in innovation. Our pride lies in the culture we’ve cultivated, honored as the #1 workplace in San Francisco and among the top workplaces across the United States. Our team, referred to as 'Leveroos', is our greatest asset, and we are committed to nurturing our people-first culture.

About the RoleAs the Director of Client Implementation at Posh AI, you will spearhead our implementation initiatives, guiding a talented team of AI Implementation Managers to ensure seamless onboarding and successful client launches. This multifaceted role requires exceptional leadership, operational excellence, and a robust understanding of our technical products.You will collaborate with various departments, including Product, Engineering, Client Success, Sales, and Support, to enhance the client onboarding experience. Your responsibilities will include shaping implementation strategies, ensuring high-quality execution, and fostering team growth, all while maintaining strong client relationships and scalable processes as we expand. This position is hybrid, based in our Boston office.

Join Workable, a premier provider of recruiting and HR software, trusted by over 30,000 organizations to successfully hire more than 2.1 million candidates since our inception in 2012. Our mission is to accelerate the recruiting and HR process while fostering collaboration and humanity. We are dedicated to practical innovation and sustainable growth, and we pride ourselves on an inclusive, purpose-driven culture where every team member significantly contributes to the development of tools that empower businesses to attract top talent, enhance communication, and scale effectively.As the Implementation Manager based in Boston, MA, you will be instrumental in leading customers through the onboarding and deployment phases of Workable’s Recruiting and HR solutions. You will manage a portfolio of clients to ensure their successful adoption and satisfaction by serving as their primary point of contact throughout their customer journey.Key Responsibilities:Act as the main liaison for customers throughout onboarding and ongoing support, building strong relationships and serving as a trusted advisor.Work collaboratively with the Sales team during pre-sales discussions to ensure a smooth transition and set clear expectations for implementation.Oversee the complete implementation of Workable’s solutions, managing project timelines, milestones, and proactively addressing potential risks or delays.Lead professional services initiatives, including integrations, data migrations, and custom reporting projects.Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to ensure a seamless implementation experience.Understand customer objectives and challenges, providing tailored guidance and best practices to facilitate successful adoption.Monitor and report on implementation progress, customer satisfaction, and identify areas for enhancement.Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product utilization.

This position is part of Lever's testing environment and is not intended for applications.At Lever, we embarked on a journey a decade ago to address a critical challenge that organizations encounter: recruiting and hiring elite talent. Our cutting-edge hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to enhance their teams. We have redefined the talent acquisition landscape and are recognized as the frontrunners in our industry. As we expand, we are eager to welcome the right individuals to join our team. We take pride in our accomplishments, as evidenced by being named the #1 workplace in San Francisco and a top employer across the United States. Our greatest asset is our team, the 'Leveroos', and we are committed to fostering a people-first culture.

At Acadian Asset Management, we're pioneering the future of data-driven investing as a global systematic investment manager with a legacy that dates back to 1986. Our headquarters in Boston, coupled with our international offices in Singapore, London, and Sydney, empower us to manage over $120 billion for prestigious institutions worldwide, including pension funds, endowments, foundations, and sovereign wealth funds. We leverage state-of-the-art technology, extensive datasets, and diverse expertise to assist our clients in navigating intricate markets and uncovering insights often missed by conventional methods. What truly distinguishes Acadian is our people. We cultivate a collaborative and intellectually stimulating environment where innovative ideas are encouraged, diverse viewpoints are embraced, and creativity flourishes. United by a common goal, we strive to deliver exceptional outcomes for our clients while supporting each other in fulfilling work that is both challenging and rewarding. We proudly offer a hybrid work setting, comprehensive benefits, and a relaxed yet focused office atmosphere—everything designed to foster meaningful collaboration that defines the Acadian experience. Position Overview: The Associate Portfolio Manager, Implementation will be an integral part of our Implementation Team at a leading global equity management firm known for its quantitative approach. In this role, you will apply advanced portfolio construction methodologies and cutting-edge technology to effectively manage client portfolios. Additionally, you will collaborate closely with the broader Implementation and Portfolio Management teams, as well as other investment professionals, to research and implement innovative portfolio construction techniques and trading strategies, enhance the investment process, and elevate the Firm's capabilities. Acadian supports a hybrid work model, requiring employees to be on-site in the Boston office three days per week.

Employer Implementation & Onboarding ManagerLocation: Boston, MassachusettsWork Model: HybridAbout UsAt Clasp, we are a dynamic, venture-backed startup on a mission to revolutionize access to education and career pathways. We are innovating the way employers attract and retain essential talent while addressing the student debt crisis. Our unique platform connects employers, educational institutions, and diverse talent, creating a pathway for mutual benefit through accessible education financing. More than just a fintech, we are a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company and a proud portfolio member of the SHRM (Society for Human Resource Management), we have also been featured as one of the “43 Startups to Bet Your Career On in 2025” by Business Insider. Join us as we reshape the future of the workforce, one opportunity at a time, empowering learners and unlocking rewarding careers that foster positive change in their communities.Your RoleWe are seeking an enthusiastic Employer Implementation & Onboarding Manager to spearhead the successful launch of Clasp programs with our employer partners. This role oversees the journey from signed partnership to program launch and operational activation. You will lead employer partners through the onboarding process, coordinate with cross-functional internal teams, and ensure that new programs launch efficiently and deliver value promptly. This pivotal role requires a proactive individual capable of driving results across teams, influencing stakeholders without formal authority, and establishing the operational rhythm necessary for successful implementations. The ideal candidate will be both an operational leader and a relationship builder, adept at managing complex launches while fostering trust with employer partners and internal teams.Key ResponsibilitiesOversee the complete onboarding and implementation of Clasp programs with employer partners, from signed agreements to program activation.Develop and manage comprehensive implementation plans, including timelines and milestones to ensure timely program launches.Act as the internal coordinator for partner launches, collaborating with teams across Partnerships, Product, Engineering, Marketing, and Operations.Build strong relationships with employer partners and internal teams to ensure successful execution and satisfaction.

Join Maven AGI as a Technical Implementation Manager - Pre Sales and be the operational and technical backbone for our most complex and high-stakes customer pilots.Key Responsibilities:Lead execution from start to finish on strategic pilots. This role is about ownership, not just coordination. You will meticulously track every item across customer-facing trackers and internal tools (Linear, ClickUp, Notion), anticipate blockers, and drive resolutions proactively. Your tickets will be clear and well-organized.Deep understanding of the platform. You will possess enough technical knowledge to not only contribute but also to troubleshoot issues, debug integrations, and communicate effectively with engineers to resolve problems quickly.Act as a liaison between customers and engineering teams. You will facilitate working sessions with customers, producing clear and actionable documentation. Your meeting notes and tickets will be invaluable to engineers, ensuring that customer needs are accurately framed and communicated.Conduct thorough testing prior to go-live. You will lead testing efforts, documenting issues and their resolutions, and ensuring all edge cases are accounted for, even if it means working late hours before a launch.Manage operational processes. You will oversee daily standups, go-live checklists, readiness reviews, and metrics readouts, ensuring our complex, multi-team pilots run smoothly.Ideal Candidate:Highly organized and proactive.Technically credible without needing to be an engineer.Comfortable collaborating with both enterprise stakeholders and product engineers.Self-motivated and driven to resolve issues independently.

About KnoxKnox operates the largest Federal managed cloud, dedicated to building and maintaining secure cloud and AI environments that support the most crucial missions of the U.S. government—ranging from national security and public safety to essential public services. Our clients trust Knox to deploy production systems that adhere to the highest standards of security, reliability, and compliance.Working at Knox is impactful and driven by purpose. The challenges we tackle are significant, the expectations are high, and the outcomes are evident. Here, speed, precision, and trust are paramount—because the environments we secure cannot afford to fail. Your contributions will be visible, your expertise will be relied upon, and the impact of your work will be immediate and measurable. We operate at a federal scale, protecting some of the most sensitive government environments in the country, ensuring that the systems we build perform flawlessly.The RoleAs a Technical Implementation Manager at Knox, you will be pivotal in onboarding and operationalizing clients within Knox’s FedRAMP-authorized Federal cloud environment. This role is designed for professionals with extensive experience in guiding customers through compliance-driven deployments, particularly in relation to FedRAMP, NIST 800-53, and 24x7 SRE, NOC, or SOC-backed operational environments. You will lead customers through the complete onboarding lifecycle—from kickoff to production go-live—ensuring their environments fulfill FedRAMP security, operational, and reliability standards. Acting as the central point of coordination, you will align customer technical teams with Knox’s SRE, Security Operations, Compliance, and Engineering teams, fostering clarity across controls, runbooks, access models, monitoring, incident response, and steady-state operations.Key ResponsibilitiesOversee the entire customer onboarding lifecycle for Federal clients, from professional services kickoff through production go-live and transition to steady-state operations.Lead FedRAMP-aligned onboarding engagements, ensuring client environments meet security, compliance, monitoring, incident response, and operational readiness requirements.Act as the primary coordinator among Engineering, SRE, NOC, SOC, Security, and Compliance teams during the customer onboarding process.Facilitate onboarding meetings with a clear, compliance-focused agenda, ensuring alignment, decision-making, and accountability.Manage detailed, multi-workstream project plans covering all aspects of the onboarding process.

Veeva Systems is a purpose-driven leader in the industry cloud, dedicated to accelerating the delivery of therapies to patients. As one of the most rapidly expanding SaaS organizations in history, we achieved over $2 billion in revenue last fiscal year and are poised for continued growth.Our core values are foundational to our success: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation (PBC), which legally obligates us to balance the interests of our customers, employees, society, and investors.At Veeva, we embrace flexibility with our Work Anywhere policy, allowing you to choose to work from home or in the office in a way that best supports your productivity.Join us in transforming the life sciences sector, as we strive to make a meaningful impact on our customers, employees, and communities.Position OverviewWe are seeking proactive leaders with expertise in consulting and system implementation who are passionate about assisting clients in enhancing their regulatory data and document management processes.Our RIM suite is the exclusive integrated software solution that offers comprehensive regulatory information management (RIM) capabilities, encompassing data and document management, submission publishing, and archival on a unified cloud-based platform.As a vital member of our Professional Services team, you will assess our clients’ global regulatory requirements, convert those needs into tailored solution designs, and configure our cloud-based platform for effective management of regulatory information enterprise-wide.This role is available remotely within the United States, with a preference for candidates in the Eastern or Central Time Zones. If you are located near an airport and can meet travel requirements, you can work from any location. We encourage qualified candidates based in the U.S. to apply.

Join our dynamic post-sales Customer Success team as an Implementation Engineer at Jellyfish! In this pivotal role, you'll collaborate closely with our Customer Success Managers to guide customers through the integration of Jellyfish into their software engineering practices. Your expertise will ensure that our solutions align seamlessly with their workflows, enhancing their onboarding experience and fostering long-term success with our product. This position is perfect for those passionate about software development and eager to engage with engineering leaders at the forefront of innovation.Key Responsibilities:Engage with new customers to understand their software development methodologies.Recommend optimal ways to incorporate Jellyfish into their processes, including advocating for best practices.Oversee the entire implementation process, from designing onboarding plans to executing product configurations and coordinating with technical resources.Collaborate with Account Executives and Sales Engineers to evaluate customers' priorities for implementation based on insights gained during the sales process.Manage customer interactions throughout the onboarding journey, ensuring effective communication, internal teamwork, and timely resolutions.Conduct initial training sessions for new customers and assist CSMs in developing ongoing training plans.Provide continuous recommendations for implementing new or complex configurations throughout the customer lifecycle.Stay informed about Jellyfish features and updates, and relay important changes to customers through training and enablement sessions.Qualifications to Succeed:Experience in software development processes, particularly with tools like Jira and source control systems such as GitHub.Self-starter with a keen interest in enhancing processes and procedures for continuous improvement.Prior experience in a software company, preferably in a SaaS environment, with comfort in a fast-paced startup setting.Enthusiasm for learning and addressing complex challenges with innovative solutions.

Veeva Systems is a purpose-driven leader in the industry cloud, dedicated to accelerating the delivery of therapies to patients worldwide. As one of the most rapidly expanding SaaS companies ever, we achieved over $2 billion in revenue last fiscal year, with promising growth opportunities on the horizon.Our core values at Veeva include Doing the Right Thing, Customer Success, Employee Success, and Speed. We are not just another public company; we made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we value your flexibility to work from home or in the office, enabling you to excel in your preferred environment.Join us in revolutionizing the life sciences sector, making a meaningful impact on our customers, employees, and the community.The RoleAs a Services Engagement Manager, you will be pivotal in ensuring customer success by delivering the complete value proposition behind a Veeva Vault Product Implementation. This role is essential for guaranteeing successful project execution and is a key component of the sales cycle, acting as a solution expert in synergy with the Veeva Sales and Services Teams.We seek a candidate with a strong passion for Software Implementation and a robust background in Life Sciences Sales. You will be responsible for designing the optimal implementation strategy, setting clear expectations, and determining project timelines and costs. Key deliverables include RFx Responses, Proposals, and Statements of Work, along with recommendations for implementation partners and strategic team alignment prior to project initiation.This is a full-time, remote position with Veeva, requiring customer-facing interactions. There is no location requirement as long as you are near an airport and can accommodate future travel needs.

At LifeStance Health, we envision a society where mental and physical healthcare coexist harmoniously to enhance the quality of life for everyone. Our mission is to empower individuals to live healthier, more fulfilling lives by ensuring access to reliable, affordable, and personalized mental healthcare services. We strive to achieve this ambitious goal daily, backed by a dedicated team of behavioral health professionals.We appreciate your interest in pursuing a career with us. As the fastest-growing behavioral health practice group in the nation, this is an excellent opportunity to become part of our clinical team!We currently have available locations including: Arlington, Auburn, Boston, Brookline, Cambridge, Canton, Chelmsford, Concord, Danvers, Framingham, Groton, Lexington, Lynnfield, Mansfield, Medfield, Medford, Milford, Needham, Newton, North Andover, Northborough, North Easton, Norwell, Norwood, Plymouth, Quincy, Raynham, Waltham, Wellesley, Weymouth, and Woburn.

Veeva Systems is a forward-thinking, mission-oriented leader in the industry cloud sector, dedicated to accelerating the delivery of therapies to patients across the globe. As one of the fastest-growing SaaS companies ever, we exceeded $3 billion in revenue last fiscal year and have tremendous growth opportunities on the horizon. Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—drive us. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the needs of our customers, employees, society, and investors. As a Work Anywhere organization, we empower you with the flexibility to work from home or in the office, allowing you to excel in the environment that best suits you. Join us in our mission to transform the life sciences landscape, as we strive to positively impact our customers, employees, and communities.The RoleAre you ready to utilize your expertise in Master Data Management (MDM) in a post-implementation consultant role within the life sciences sector? Veeva Systems is on the lookout for a Consultant for our Network team, working closely with our current clients.As a Consultant specializing in Network MDM, you will play a crucial role in providing ongoing application management, expert advice, and strategic support for clients actively using Veeva Network. You will be recognized as the