Principal Consultant - CCaaS & AI Solutions

Point B is a forward-thinking business innovation firm that eliminates uncertainty in the transformation process. We are dedicated to engineering your future by leveraging advanced technologies and deep industry knowledge to help you reimagine your business and its operations, ensuring you stay ahead of the competition.Our approach to consulting is unique; we genuinely believe that your success is intertwined with ours.We begin by thoroughly understanding your challenges and then partner with you to develop tailored solutions that best serve your business, your team, and your future. Our world-class Net Promoter Score (NPS) consistently surpasses our competitors, demonstrating our commitment to listening attentively, responding swiftly, and delivering value promptly.When you collaborate with Point B, you will gain the agility and confidence to identify critical pivots, navigate complexities smoothly, and customize technology solutions to fit your unique requirements.Join us in shaping your future today.JOB SUMMARY:We are looking for a Manager of Software Engineering to become a vital part of our consulting team, delivering innovative and customized software solutions to our clients. This position is perfect for a seasoned software professional with a proven track record in designing solutions, architecting systems, leading teams, and navigating clients through the entire implementation lifecycle. As a Software Engineering Manager, your responsibilities will include understanding client business challenges, crafting and structuring bespoke software solutions, and ensuring successful implementation by leading both internal teams and client stakeholders. Your skills in solution design, software architecture, and project management will be critical to the success of our client engagements.

OpenGov creates AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 public sector organizations, including cities, counties, state agencies, school districts, and special districts, use the OpenGov Public Service Platform to improve operations, address challenges, and strengthen public trust. The platform covers areas such as enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. All products connect within the OpenGov ERP, supporting agencies as they prioritize and maximize the value of their decisions. More details about the company’s mission and vision for accountable, high-performance government can be found at OpenGov.com. Role overview The Manager of Professional Services (Solution Consultant) oversees the scoping process for Solution Consultants and reports directly to the Professional Services Director. This position plays a key role in ensuring that professional services engagements are scoped accurately and on time, which supports successful project implementations and strong customer satisfaction. Key responsibilities Lead and develop the scoping process for Solution Consultants involved in professional services engagements. Ensure all scoping activities are detailed, timely, and set the foundation for effective project delivery. Translate organizational objectives into scalable scoping processes and operating models. Drive team development and continuous process improvement to align with company goals. Take ownership of the quality, effectiveness, and scalability of the scoping function, with attention to its impact on project delivery and customer outcomes. Use strong critical thinking and project management skills, particularly when dealing with ambiguity or changing requirements. Location This position is based in Chicago, Illinois (US).

New Relic is hiring a Partner Solutions Consultant I. This entry-level role works closely with partners and internal teams to help deliver and support software solutions. Role overview The Partner Solutions Consultant I focuses on assisting partners with the implementation and ongoing support of New Relic’s software. The position involves regular collaboration with stakeholders to ensure solutions are delivered effectively and meet partner needs. Collaboration Expect to work with a variety of teams and external partners. Communication and teamwork are central to this position, as you will help coordinate efforts to support software adoption and resolve issues as they arise. Location This position is open to candidates in multiple locations across the United States, including Annapolis, Arlington, Atlanta, Austin, Baltimore, Boise, Boston, Boulder, Charleston, Charlotte, Chicago, Columbia, Columbus, Dallas, Des Moines, Detroit, Indianapolis, Jersey City, Las Vegas, Los Angeles, Madison, Miami, Orlando, Phoenix, Pittsburgh, Portland, Salt Lake City, San Francisco, San Jose, Seattle, and St. Louis.

Join Braze as a Lead Solutions Consultant, where you will leverage your expertise to drive innovative solutions for our clients. In this pivotal role, you will collaborate with cross-functional teams to deliver high-impact projects that enhance customer engagement and satisfaction. Your analytical skills will be essential in understanding client needs and translating them into actionable strategies.

Are you prepared to make a significant impact? At West Monroe, we specialize in transforming technology stacks by designing customer-centered software, integrating intricate platforms, and utilizing actionable data. Our engineering teams are dedicated to modern architectural practices, cloud technologies, and leveraging industry insights to create software that is not only intelligent but also impactful.As a Managing Director and Partner in our Technology and Experience practice and Software Engineering discipline, you will be part of a leadership team committed to helping organizations digitize every aspect of their business. You will also mentor the next generation of leaders at West Monroe. Your role will entail identifying opportunities to strategize, design, and develop customized software products, modernizing legacy applications, creating contemporary integration platforms, and developing intelligent products and agents powered by AI, including machine learning and Generative AI. We seek someone who is passionate about delivering technology solutions focused on enhancing human experience and who is ready to thrive in West Monroe’s dynamic and entrepreneurial environment. Our team merges technical proficiency with industry expertise to facilitate meaningful change, whether through transforming legacy systems or integrating complex platforms.

Join ServiceNow as an Advisory Solution Consultant, where you will leverage your expertise to provide strategic solutions that drive success for our clients. You will work closely with cross-functional teams to deliver high-quality consulting services that address complex challenges and enhance operational efficiency.

About UsAt adoreal, we are a rapidly expanding vertical SaaS company dedicated to revolutionizing consumer experiences within the plastic surgery field through innovative and disruptive technology. Our team thrives on overcoming challenges and is committed to redefining industry standards.Data is a cornerstone of our product strategy, and we are investing significantly in enhancing our data capabilities. As a Senior Software Engineering Manager, you will lead a pivotal team within our organization, with ample opportunities for growth and influence.Your RoleWe are on the lookout for a dynamic Senior Software Engineering Manager who is not only passionate about innovation but also has a strong drive for success. You will be a player/coach with extensive .NET experience, ready to evolve alongside our products, teams, and revenue streams. In this role, you will collaborate closely with team members and external partners to design, develop, and deploy high-quality healthcare software solutions. You will provide technical leadership, ensuring the delivery of scalable and high-performance systems. If you aspire to grow rapidly and be part of an exciting venture, this is your chance!Please note: This is a US-based position, and candidates must reside in Chicago, IL.

About the Role ServiceNow is hiring a Senior Solution Consultant - CRM in Chicago. This position focuses on helping clients improve how they manage customer relationships and streamline their operations. The role calls for deep experience in CRM and a consultative approach to solving business challenges. What You Will Do Collaborate with clients to understand their business requirements and pain points Design and recommend CRM solutions tailored to each client’s needs Support clients as they adopt new processes and tools to improve efficiency

Join our dynamic Higher Education Solution Consulting team at ServiceNow, where your contributions will play a pivotal role in shaping our success. In this position, you will support the sales of our Employee Experience, Customer Workflow, and ITX solutions, driving revenue and collaborating closely with Sales, Product Management, and executive leadership. As a hands-on technical consultant, you will excel in delivering solutions and effectively positioning our products throughout the sales process.Key Responsibilities:Serve as a technical and domain expert within the client-facing sales team, supporting product sales.Facilitate discovery workshops to identify customer challenges and deliver product demonstrations that align our solutions with their needs.Address technical inquiries and product feature questions from customers, channel partners, and ServiceNow colleagues.Provide valuable feedback to product management regarding enhancements that can meet customer needs and add value.Collaborate with fellow Solution Consultants to share best practices and reusable assets, enhancing team quality and efficiency.Maintain up-to-date knowledge on competitive analysis and market differentiation.Support marketing initiatives, including executive briefings, conferences, user groups, and trade shows.

Built In is searching for a Senior Solutions Consultant based in Chicago. This position centers on guiding clients as they adapt their employer branding for an AI-driven job market. The Senior Solutions Consultant will work with a wide range of organizations, from startups to Fortune 100 companies, helping them highlight their culture and attract top tech talent through Built In’s platform. Role overview This role focuses on shaping and implementing strategies that support clients as they navigate changes in how candidates discover and evaluate employers. The Senior Solutions Consultant will collaborate directly with clients, offering expertise as they manage their reputation and presence in a rapidly evolving landscape shaped by intelligent search technologies. What you will do Partner with organizations to develop and refine employer branding strategies Support clients through transformation as AI changes recruitment and job search norms Contribute to defining and advancing a new category in recruitment solutions Work closely with Built In’s team to deliver value and drive client success Company culture Built In values curiosity, accountability, and kindness. The team combines the agility of a startup with a focus on innovation and quick execution. Leadership emphasizes trust, transparency, and shared success, encouraging team members to take initiative and support one another’s growth.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each of our team members (whom we affectionately call Klaviyos) brings to our dynamic workplace. We believe in providing everyone with a fair shot at success and value the unique experiences that go beyond traditional job requirements. If you feel you’re a close fit for this role, we encourage you to apply. To learn more about life at Klaviyo, visit klaviyo.com/careers to discover how we empower creators to own their futures.About the OpportunityAt Klaviyo, our Sales team prides itself on being not just marketing experts but true product connoisseurs. Unlike many companies that utilize pre-sales Solutions Engineers for routine demos and basic setups, we strive for a more engaging approach.We are in search of a Lead Solutions Engineer who possesses profound technical expertise, strategic insight, and the capability to manage intricate, high-stakes Large Enterprise deals. This role is designed for a high-impact individual contributor who thrives in ambiguous situations, immerses themselves in mastering our product intricately, and leverages AI and automation to exceed expectations.As an L3 Lead Solutions Engineer, you will be a trusted advisor to both our customers and the sales team, spearheading technical strategies for 6-7 figure deals, designing tailored solutions, and establishing benchmarks for excellence in the Solutions Engineering field through your contributions.The Role of Solutions EngineersWe are technical sales professionals who drive revenue by securing complex Enterprise deals. Our mission is to lead the technical victory—cultivating champions, demonstrating value, and ensuring that prospects choose Klaviyo over competitors. We collaborate directly with clients to design solutions that seamlessly integrate into their existing tech ecosystems, adopting a consultative approach that builds trust and secures technical buy-in.In addition to closing deals, we view customer interactions as opportunities to innovate and enhance Klaviyo. Recent initiatives from our team include: AI-driven demo data generators, a public Chrome extension for troubleshooting API calls, web SDK injectors, and templated mobile applications to showcase our SDK capabilities.If you are a creator eager to win high-stakes deals and prototype technical solutions, we want to hear from you!

Company OverviewZoro.com stands as a premier eCommerce platform dedicated to delivering an extensive selection of nearly 12 million tools, parts, and supplies tailored for business customers. Since our launch in 2011, we have transformed the B2B industry by providing a consumer-centric online shopping experience, solidifying our position at the forefront of digital innovation in technology and distribution. Our rapid growth has propelled us to exceed $1 billion in annual revenue, and we are excited for what lies ahead!Position Overview:We are in search of a talented Senior Software Engineer to spearhead our PROMOS team, which focuses on developing and enhancing digital promotional experiences across Zoro.com. This includes site-wide deals, targeted personalized offers, and loyalty programs.In this role, you will lead the design and implementation of scalable, secure, and reliable cloud-based solutions spanning the entire stack, from user-friendly interfaces built with Vue.js to robust backend services crafted in TypeScript. You will collaborate closely with cross-functional teams, mentor fellow engineers, and drive technological advancements that enhance both customer-facing features and core platform functionalities.Key Responsibilities:Adopt an AI-first approach, integrating AI-driven workflows into daily development practices.Participate in the design, development, testing, and maintenance of high-performance web applications, focusing on scalability, security, and reliability.Utilize TypeScript extensively for building and maintaining backend services with Node.js, as well as frontend applications.Identify opportunities for improvement in team agreements and workflows through collaboration with peers and stakeholders.Act as a proactive leader during team ceremonies, advocating for best practices and maintaining high standards of quality, agility, and maintainability.Mentor and guide engineers, empowering them to contribute effectively to team objectives.Take the lead in creating and enhancing technical documentation, ensuring accuracy, consistency, and accessibility.Own and resolve critical technical issues, ensuring efficient resolutions while identifying areas for improvement.

About Us: Established in 2001, Vivid Seats (NASDAQ: SEAT) stands as a premier online ticket marketplace, dedicated to being the ultimate bridge connecting fans with the live events, artists, and teams they cherish. We are passionate about the impact of experiences and are committed to crafting products that foster genuine human connections. Recognized as one of Built In's top places to work in 2025, we consider our people to be our most significant competitive advantage. To nurture our talent, we have cultivated a company culture that empowers our team members to tackle challenges head-on, promotes collaboration, and continuously evolves by leveraging data and inspiring innovation.At Vivid Seats, we believe in harnessing cutting-edge technology to enhance performance and unleash creativity. As part of our innovative culture, we wholeheartedly embrace AI tools to enhance decision-making, optimize workflows, and deliver superior outcomes for our customers.

Discover OktaOkta is renowned as the world's leader in identity solutions. We empower individuals to securely access any technology, anywhere, on any device or application. Our versatile products, including the Okta Platform and Auth0 Platform, ensure secure access, authentication, and automation, placing identity at the heart of business security and growth.At Okta, we embrace diverse perspectives and experiences. We value lifelong learners who can contribute to our mission with their unique backgrounds.Join us in creating a future where Identity is truly yours. Okta - Solutions Engineer - SLED The Solutions Engineer TeamAt Okta, our Solutions Engineers play a pivotal role in the customer’s digital transformation journey. They are adept at using presentations, emails, phone calls, and social media to connect with customers both virtually and in-person. We seek dynamic team players who excel in crafting compelling sales presentations and tailored product demonstrations to educate our clients—from developers to C-level executives—on best practices in their cloud security technology journey. Our Solutions Engineers have the unique ability to empathize with customers and quickly identify their true technical requirements by asking insightful, clarifying questions, all while presenting solutions that directly address those needs. With a balance of technical expertise and business insight, Solutions Engineers at Okta are positioned to thrive in a role that allows them to use both skill sets. As a Solutions Engineer at Okta, you will continuously hone these skills by advising a diverse range of clients on the value they can derive from our Identity Platform.The Solutions Engineer OpportunityReporting to the Senior Manager of Solutions Engineers, the Solutions Engineer serves as a functional business consultant, passionate about technology, with the advanced skills to develop, position, and demonstrate product-specific solutions throughout the sales cycle while achieving quarterly and annual sales targets for a designated territory. What You’ll Be Doing Collaborate closely with the sales team as the technical and domain authority of a customer-facing sales team to help clients understand the value of Okta’s solutions.Analyze customer challenges and business problems, providing tailored product demonstrations to illustrate the best-fit solutions.

Ripple seeks a Software Engineering Manager based in Chicago, Illinois. This position leads a team of software engineers working on financial technology products, with a focus on both building new features and refining existing solutions. Key Responsibilities Mentor and guide engineers, supporting their technical growth and career development Manage the software development process, from initial planning to final delivery Ensure that all deliverables align with quality standards and meet project objectives Foster a collaborative team environment that encourages creativity and ongoing learning Role Overview This management role centers on leading a technical team dedicated to advancing Ripple’s financial technology products. Success in this position requires a balance of people leadership, process oversight, and a commitment to product quality.

Credera is a leading global consulting firm that merges transformational consulting expertise with profound industry insights, AI, and technology proficiency. Our mission is to create exceptional customer experiences and facilitate accelerated growth across diverse sectors. We are dedicated to continuously evolving our services to align with the needs of future organizations, integrating modern best practices. Our distinctive global approach allows us to deliver customized solutions that transform some of the most influential brands and organizations worldwide. Our employees are the heartbeat of our organization, driven by a passion for making a significant impact on our clients, colleagues, and communities. This dedication influences how we allocate our time, resources, and talents. Our commitment to fostering a supportive work environment has earned us recognition globally. For more information on our accolades, please visit our awards page: https://www.credera.com/awards-and-recognition

The Trade Desk is seeking an experienced Solutions Consulting Director to lead our consulting team in delivering innovative solutions to our clients. In this pivotal role, you will collaborate closely with sales and product teams to craft customized strategies that maximize value for our clients. Your strategic mindset and in-depth understanding of data-driven marketing will be critical in guiding clients through complex challenges and driving their success.

Syndigo is at the forefront of driving the seamless flow of data and content throughout the commerce ecosystem, enhancing the delivery of precise and engaging information that boosts sales across various platforms. We are recognized as a leading authority in software and services dedicated to the management of master data, product information, digital assets, and content syndication and analytics across diverse sectors, including grocery, foodservice, hardlines, home improvement, oil & gas, pet care, health and beauty, automotive, apparel, and healthcare products.With a robust network connecting over 50,000 global users and more than 12,000 brands with upwards of 1,750 retailers, Syndigo is a vital player in the industry.We deliver compelling product content that empowers consumers to shop online with confidence while facilitating efficient product supply chains for brands and retailers alike. Our growth hinges on the remarkable talent within our team, and we are always eager to welcome skilled individuals to join us.**This is a hybrid position that requires two days in the Chicago office**Pre-sales is not merely about product demonstrations; it’s about showcasing infinite possibilities. It involves understanding client needs, providing guidance, and crafting impactful narratives. Through effective pre-sales, we transform complexity into clarity, ideas into actionable solutions, and prospects into loyal customers.For seasoned professionals in this field, there’s nothing quite like witnessing the moment a client truly comprehends the value of our platform—seeing how it aligns with their objectives, addresses their challenges, and propels their business forward. This is the essence of exceptional pre-sales, and it’s the caliber of Solutions Engineer we seek.This position requires more than just following a demo script; it demands engaging, challenging, and inspiring clients. It’s essential to know your audience and discern when to delve into technical specifics and when to elevate discussions to strategic business value. Adaptability, resourcefulness, and a commitment to enhancing our narrative are key attributes we value.If you are passionate about problem-solving, storytelling, and influencing client decisions, we would love to hear from you.HOW WE’LL BE WINNING TOGETHER DAY TO DAYConsult and Collaborate: Engage with prospects to thoroughly understand their business challenges across various industries and data domains, tailoring consultative strategies to drive impactful outcomes.Deliver Engaging Demos: Showcase our solutions in a way that resonates with clients, effectively communicating their value and potential impact.

Role Overview Braze is growing globally and building on a culture that values teamwork, high standards, and open communication. The company supports a balance between work and personal life, encouraging autonomy and accountability. Team members bring curiosity and a range of interests, creating a lively workplace where different perspectives are welcome. The Solutions Consulting team at Braze connects technology with business strategy. Team members combine technical expertise with clear communication, helping clients understand and invest in Braze’s products. What You Will Do Act as a trusted advisor to prospective clients in the Media and Entertainment sector during the sales process. Showcase product knowledge and strategic thinking to guide successful client engagements. Lead complex technical evaluations from start to finish, serving as a technical expert in Media and Entertainment. Mentor and support other Solutions Consultants to strengthen the team’s practice. Collaborate with Sales, Product, Security, and Marketing teams to deliver results for customers. Manage deal strategy and technical validation throughout intricate sales cycles. Travel up to 50% during peak periods as needed. Location This position is based in the Chicago office. Who Will Thrive Comfortable leading technical and strategic conversations with clients. Experienced in managing complex sales cycles and technical evaluations. Enjoys mentoring colleagues and sharing expertise. Values collaboration across multiple teams. Willing to travel as required by the role.