Join Our Dynamic Team as a Sales Operations Manager!For nearly 60 years, Coates Group has been at the forefront of enabling meaningful connections between renowned global brands and their customers. While we take pride in our past achievements, we are just getting started on an exciting journey of innovation!As a leading global technology firm, we specialize in crafting dynamic, intelligent, and personalized customer experiences powered by our cutting-edge digital hardware, proprietary content management system, and award-winning signage solutions. If you've placed an order in-store or used drive-thru services at McDonald's worldwide in recent years, chances are you've encountered our transformative digital solutions. Operating in over 50 markets globally, we proudly maintain our headquarters in Sydney, Australia.At Coates Group, we embody the values of a family-owned business and the innovation of a start-up, fueling our mission: Creating Connections. Empowering Partnerships. Always Evolving. Through dedication, creativity, and teamwork, we've established ourselves as industry leaders, recognized with multiple awards, including the prestigious Australia Good Design Award, and achieved record-breaking milestones, such as the largest hardware deployment in Quick Service Restaurant history.Our culture is defined by curiosity, charisma, and authenticity. We celebrate our diverse team of imaginers, kindness enthusiasts, creators, thinkers, challengers, and collaborators. Together, we are reshaping how the world's leading brands utilize technology to enhance customer experiences.As the Sales Operations Manager leading the “Order to Cash” (OTC) Team, you will be instrumental in streamlining our sales operations processes, from Sales Order conversion through to cash collection. You will oversee the complete order management cycle, including billing, invoicing, and collections, and collaborate with cross-functional teams to optimize the order to cash workflow. Your leadership will guide a team of professionals, both in-market and offshore, who handle essential tasks such as Order updates, Sales Order Fulfilment, and RMA/credits. Cultivating their growth and fostering operational excellence will be key to achieving our strategic objectives.This role requires a strategic mindset, strong analytical abilities, and a commitment to driving process improvements that enhance operational performance and customer satisfaction. You will report directly to the Director of Sales Operations, playing a crucial role in shaping our future success.
Feb 3, 2026