About the job
Key Responsibilities:
Demonstrate hands-on expertise in Asset Manager Tool, ServiceNow, Configuration Management Database (CMDB), Common Service Data Model (CSDM), and Software Asset and Configuration Management (SACM) processes.
Develop, implement, and uphold best practice standards, policies, and procedures for effectively planning, recording, monitoring, and managing both hardware and software assets.
Design and execute continuous lifecycle management of configuration items (CIs) to ensure optimal performance.
Ensure that SACM processes are compliant with regulations and aligned with organizational standards while being fit for purpose.
Take charge of process design, framework creation, and governance initiatives.
Identify and monitor Key Performance Indicators (KPIs) to assess process efficiency and effectiveness.
Oversee new requirements and adjustments to SACM processes as necessary.
Coordinate design activities for CI and Asset discovery, integrations, and data import methods.
Collaborate with IT stakeholders and business leaders to enhance asset management practices and ensure cost-effectiveness.
Support related IT processes including Change, Problem, and Release Management.
Conduct monitoring, review, and support audits to ensure adherence to established standards.
Provide coaching and advice to CMDB stakeholders to foster a comprehensive understanding of configuration and asset management, particularly its interlinkage with Change Management and other ITIL processes.
Represent SACM requirements in Demand Boards, prioritizing process-related IT enhancements.
Evaluate and suggest new tools, technologies, and process enhancements to boost IT efficiency and effectiveness.
Immediate joiners within 30 days are preferred.
