Process Manager - Configuration Management

Key Responsibilities:Demonstrate hands-on expertise in Asset Manager Tool, ServiceNow, Configuration Management Database (CMDB), Common Service Data Model (CSDM), and Software Asset and Configuration Management (SACM) processes.Develop, implement, and uphold best practice standards, policies, and procedures for effectively planning, recording, monitoring, an…

As a Configuration Management Specialist, you will play a crucial role in enhancing our IT infrastructure by implementing automated workflows for the creation and maintenance of Configuration Items (CIs). Your responsibilities will include:Developing and automating workflows for the efficient management of Configuration Items (CIs) from various sources.Applying the Common Service Data Model (CSDM) to both service and technical CIs.Recording and maintaining CIs in T-Systems standardized CMDBs such as ServiceNow, HP AM CDS, and ITSM2.Supporting data maintenance and reconciliation to guarantee data accuracy and completeness.Creating, updating, and maintaining process documentation and Work Instructions (WI), detailing mandatory fields, relationships, and reconciliation processes.Establishing data quality checks and implementing corrective actions for continuous improvement.Enhancing ServiceNow ISP service requests for accurate approvals and data entry.Delivering consultations and training sessions on Configuration & Facility Management (CFM) as needed.Participating in project audits, workshops, and governance reviews.Collaborating with engineers and architects on new technology implementations within the CMS infrastructure.Defining, tracking, and reporting internal SACM KPIs, providing insights on performance, root cause analysis, and mitigation strategies.Facilitating knowledge-sharing, data exports, and approvals among colleagues in ServiceNow, HP AM CDS, and ITSM2.Supporting data transformation and validation during database transfers into ServiceNow.

The Senior Process and Change Management Analyst is a highly skilled professional tasked with spearheading the analysis, design, optimization, and implementation of business processes while facilitating impactful organizational change. This role is pivotal in ensuring that process enhancements align with strategic goals, improve operational efficiency, and are effectively integrated throughout the organization. In this role, the Analyst will closely collaborate with business leaders, stakeholders, and cross-functional teams to evaluate current processes, identify gaps and opportunities, and design innovative future-state solutions. Utilizing extensive knowledge of process methodologies and change management frameworks, the Analyst will convert complex business requirements into actionable process improvements and sustainable change strategies.

TransPerfect is looking for a Configuration Specialist I based in Pune, Mahārāshtra, India. This position centers on setting up and maintaining systems to ensure they operate reliably. Role overview As a Configuration Specialist I, the work involves careful management of system settings and updates. Precision is important, since even minor adjustments can impact system performance. What you will do Set up new systems according to established guidelines Maintain existing configurations to support smooth operations Monitor for issues and make necessary adjustments Requirements Strong attention to detail Ability to follow processes and document changes Based in Pune, Mahārāshtra, India

Role overview The Entry Level Configuration Specialist I at tgs will join the 24/7 online Service Desk in Pune, Mahārāshtra. Reporting to the Manager of eTMF Implementation, this position focuses on supporting both internal stakeholders and external clients. The main goal is to ensure user requirements are met through careful application configuration and clear, professional communication. Main responsibilities Configure Trial Interactive application settings to align with project requirements. Respond to service requests and support tickets through the online Service Desk system. Communicate with internal teams and clients to process requests and answer product-related questions. Perform quality control checks on configurations, following established procedures. Identify urgent issues and escalate them to the appropriate teams as needed. Maintain detailed records of all communications and actions within the Service Desk tool. Follow up on open issues and provide callbacks to ensure timely resolution. Stay updated on system changes and enhancements. Take part in cross-functional activities such as validation and configuration mapping. Occasionally act as the main point of contact for clients during onboarding or configuration phases. Monitor project timelines, meet deadlines, and uphold quality standards. Represent the eTMF configuration team as a Subject Matter Expert when required. Handle other tasks as assigned by the manager. Collaboration and service This role involves close collaboration with cross-functional teams to validate configurations and map requirements. Clear and professional communication is essential, especially when guiding users or resolving access and functional issues. Attention to detail and a strong commitment to quality service delivery are important in this position.

Join Konecranes as a Senior Engineer specializing in Product Configurator LLE Modelling & Development. In this role, you will leverage your technical expertise to enhance product configurators, driving innovation and efficiency across our product offerings.

Join our dynamic National Team as a Process Coordinator, where you will play a pivotal role in ensuring the smooth operation of our real estate projects. You will collaborate with various stakeholders, streamline processes, and enhance overall project efficiency. This is your opportunity to contribute to innovative solutions in the real estate sector and grow your career in a supportive environment.

ServiceNow CMDB Architect Join Convera as a Senior Software Engineer - ServiceNow CMDB Architect, where you will play a crucial role in designing, implementing, governing, and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform. This position is vital for ensuring the accuracy of enterprise-wide configuration data, establishing efficient configuration management processes and policies, and integrating the CMDB with IT Operations Management (ITOM), IT Service Management (ITSM), Asset Management, Security, Observability, and Cloud platforms. As the CMDB Architect, you will be the technical and functional authority on CMDB architecture, data modeling, discovery strategies, service mapping, and configuration governance. Key Responsibilities CMDB Architecture & Design Define and own the CMDB data model, including CI classes, relationships, and federation strategies that align with organizational services and architectural standards. Lead the development of the CMDB roadmap, focusing on maturity model evolution and multi-phase implementation planning. Establish and enforce CMDB data governance, including CI class definitions, naming conventions, and standardized data ingestion patterns. Design integration patterns for the CMDB with ServiceNow ITOM (Discovery, Service Mapping, Event Management, AIOps), IT Asset Management (ITAM/SAM), HR Service Delivery (HRSD), Security Operations (SecOps), Cloud platforms (AWS/Azure/GCP), and enterprise systems. Discovery & Service Mapping Lead the configuration and optimization of Discovery and Service Mapping to ensure an accurate representation of application and infrastructure dependencies. Develop blueprints, business service definitions, dependency maps, and service topology models. Establish health score modeling, reconciliation rules, and normalization logic to ensure data accuracy and completeness. Configuration Management Governance Define and oversee Configuration Management policies and procedures, including CI lifecycle management, attestation, audit controls, and change-driven CI updates. Collaborate with Change Management, ITSM owners, Cloud teams, Platform teams, and Application owners to enforce CI accountability. Implement automated attestation frameworks to ensure business applications and infrastructure CI records remain current. Data Quality & Operations Define and manage CMDB health metrics, dashboards, and operational reporting to maintain data integrity and quality.

As a Process Engineer II at Weblee Technologies, you will play a vital role in enhancing our manufacturing processes. Your expertise will contribute to optimizing production efficiency and ensuring product quality.

IT Process Software ArchitectExperience Required: 10+ YearsWe are seeking an experienced IT Process Software Architect to lead the enhancement of existing software focused on process mapping for deployment processes. This role involves collaborating closely with our development team in India and acting as a key liaison with a counterpart in Germany.Key ResponsibilitiesAnalyze, optimize, and automate IT-supported business processes and workflows, particularly within complex organizational environments.Design and implement effective process and software architectures.Conduct gap analyses and develop comprehensive process documentation.Create and implement efficient IT process solutions.Oversee IT governance activities, including risk management and controlling.Lead digital transformation initiatives in collaboration with cross-functional teams.Ensure adherence to IT governance, security, regulatory requirements, and quality standards.Work closely with stakeholders to identify areas for improvement.Maintain process documentation, workflows, and guidelines.Support IT projects through requirements management and testing.Provide training and guidance to employees on new processes and tools.Integrate new technologies such as cloud computing, CI/CD, and container technologies into existing systems.

ABOUT SNIPEBRIDGE Snipebridge is a pioneering talent solutions agency dedicated to bridging the gap between outstanding talent and innovative, rapidly evolving companies. We are transforming the recruitment landscape with our unique Embedded Talent Acquisition solutions.Position: Marketing and Process Automation SpecialistWe are on the lookout for a Marketing and Process Automation Specialist who will play a crucial role in refining our marketing and business processes. This individual will harness advanced analytics, automation strategies, and AI integration to drive business growth.Key Responsibilities:Design and manage marketing automation workflows utilizing API integration tools such as Zapier, Make.com, and n8nLeverage AI agents for automating business processes, improving operational efficiency across marketing, sales, and recruitmentAnalyze data from various platforms including Gmail, CRM systems, email marketing tools, and LinkedIn automation toolsCreate detailed reporting dashboards and KPI tracking systems to evaluate marketing and internal recruiting performanceInterpret marketing and recruiting data to offer actionable insights and strategic recommendationsDevelop and enhance lead scoring models and nurturing campaignsEnsure data integrity and quality management across marketing databasesCollaborate with cross-functional teams to optimize marketing and recruitment workflowsTrack campaign performance and conduct A/B testing for continuous optimizationDocument processes and maintain standardized operating proceduresRequired Qualifications:Bachelor’s degree in Business Analytics, Technology, or a related field1–3 years of experience working with marketing automation platformsProficient in using n8n for advanced workflow automationsExperience with AI agents to automate repetitive or logic-based tasksStrong analytical capabilities with expertise in data visualization toolsAdvanced skills in Excel; knowledge of SQL is advantageousFamiliarity with email marketing best practices and compliance regulations (e.g., CAN-SPAM)Experience with CRM systems and marketing analytics toolsKnowledge of integration platforms such as Zapier, Make.com, n8n, or IFTTTExperience with BI tools like Tableau, Power BI, or Looker StudioBasic understanding of HTML, CSS, and JavaScript is a plusExcellent communication and project management abilitiesBenefits:Competitive salary and comprehensive benefits packageOpportunities for professional developmentA collaborative and forward-thinking work environmentUnlimited Paid Time Off

Join the Bosch Group as a Sales & Project Management Manager, where you will spearhead initiatives to drive sales growth and ensure successful project execution. This role requires strong leadership skills, strategic thinking, and the ability to collaborate with cross-functional teams to meet organizational goals.

As an Accounting Specialist II focusing on Payment Processing, you will play a vital role in ensuring the accuracy and efficiency of our payment proposals.Main Responsibilities:Conduct thorough payment proposal checks based on a selected sample of invoices.Manage complex business transactions within your defined area, effectively resolving serious issues with collaboration from other functional units, customers, and suppliers.Oversee monthly, quarterly, and yearly closing activities.Engage in various ad-hoc and recurring tasks as necessary.Communicate and address complex requests while proposing viable solutions.Prepare and update documentation and banking work instructions.Support Internal Control System (ICS) controls and testing procedures.Participate actively in project-related activities.Provide insights for process optimization and monitor corrective measures in case of disruptions.Perform additional banking tasks as directed by your supervisor.Act as a multiplier within your assigned functional area.

Join Bosch Group as an Assistant Manager or Deputy Manager in our Customer Project Management team. In this pivotal role, you will oversee project execution and ensure customer satisfaction by leading cross-functional teams. Your expertise will contribute to the successful delivery of projects while maintaining high standards of quality and efficiency.

Join our dynamic team at Metromakro as an Assistant Manager in Master Data Management (MDM). In this pivotal role, you will support the management and governance of master data across the organization, ensuring data integrity and compliance with business processes.Your responsibilities will include collaborating with cross-functional teams to define data management policies, participating in data quality initiatives, and assisting in the implementation of MDM tools. You'll play a key role in enhancing data accuracy and accessibility, directly impacting business operations.

Join metromakro as an Assistant Group Manager in our Master Data & Management division. In this dynamic role, you will oversee critical data management processes, ensuring that our data is accurate, accessible, and effectively utilized across the organization. You will collaborate with cross-functional teams to streamline operations and enhance data quality.

Join Syngenta Group as a CP Material MDG Process Lead and play a pivotal role in managing and optimizing Master Data Governance (MDG) processes for our production and supply departments. This position offers a unique opportunity to influence the quality and integrity of our crucial data streams, ensuring seamless operations and decision-making across the organization.

Join ConnectWise as a Product Manager where you will drive innovation and oversee product development from conception to launch. You will collaborate with cross-functional teams to define product vision, gather requirements, and prioritize features that enhance customer satisfaction and drive business growth.

Job Summary The Senior IT Process Analyst will spearhead the design, implementation, and operationalization of cutting-edge AI-driven solutions aimed at enhancing IT Service Management (ITSM) processes and tools. This role acts as a technical authority and champion for AI applications, leveraging Machine Learning, Natural Language Processing (NLP), Generative AI, and predictive analytics to drive improved decision-making, automation, and operational outcomes within ITSM. Focusing on transforming complex operational data into clear, scalable, and production-ready AI solutions, this position will integrate these capabilities into enterprise ITSM tools utilizing API-based architectures. The role also emphasizes continuous process improvement by embedding AI insights into everyday ITSM operations, governance discussions, and performance management practices. Duties and Responsibilities Design and implement AI and ML solutions to optimize ITSM processes and enhance operational decision-making. Utilize machine learning techniques (classification, clustering, anomaly detection) on ITSM data. Develop NLP models for the analysis and automation of tickets, changes, and knowledge data. Incorporate Generative AI / LLM capabilities for summarization, recommendations, and content creation. Conduct feature engineering and data preprocessing on noisy and incomplete ITSM datasets. Create predictive models for assessing risks, predicting failures, and analyzing trends. Establish rules-based and AI hybrid decision models with confidence scoring. Monitor, evaluate, and continually enhance AI model performance in production. Integrate AI solutions into ITSM platforms using an API-based architecture. Apply Explainable AI techniques to ensure transparency and operational trust. Serve as an AI subject matter expert, facilitating adoption, documentation, and knowledge transfer.

Join 66degrees as an IT Operations Manager where you will be at the forefront of driving operational excellence and enhancing our IT infrastructure. Your leadership will guide a dynamic team, ensuring the seamless delivery of IT services and solutions. This role requires a strategic thinker with a passion for technology and innovation.