About the job
Join Our Team as a Product Enablement Manager
Kustomer, the premier conversational CRM platform, is dedicated to enhancing customer experiences with cutting-edge AI tools and automation. By integrating data from various sources into a cohesive timeline, we empower businesses to engage their customers with personalized service across all channels. Our platform is trusted by leading brands like Sweetgreen and Starz to make every interaction meaningful.
Founded in 2015 by visionary entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has raised over $230M in funding and was acquired by Meta in 2022, becoming part of its Business Messaging Group. In 2023, we emerged as an independent entity, backed by our original partners, to continue innovating and expanding our AI-native platform.
We are looking for a passionate Product Enablement Manager to spearhead a new function within our Customer Experience organization. In this pivotal role, you will design and implement programs that maximize value for our customers and partners, thereby enhancing retention and scaling our partner ecosystem. Reporting directly to the Chief Revenue Officer, you'll leverage AI tools and automation to create impactful content, manage community engagement, and analyze performance metrics.
