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Product Enablement Manager

KustomerUS - New York, NY
Remote Full-time

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Experience Level

Manager

Qualifications

Proven experience in product enablement or related field. Strong analytical skills with proficiency in AI and automation tools. Excellent communication and interpersonal abilities. Ability to work independently and manage multiple projects simultaneously.

About the job

Join Our Team as a Product Enablement Manager

Kustomer, the premier conversational CRM platform, is dedicated to enhancing customer experiences with cutting-edge AI tools and automation. By integrating data from various sources into a cohesive timeline, we empower businesses to engage their customers with personalized service across all channels. Our platform is trusted by leading brands like Sweetgreen and Starz to make every interaction meaningful.

Founded in 2015 by visionary entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has raised over $230M in funding and was acquired by Meta in 2022, becoming part of its Business Messaging Group. In 2023, we emerged as an independent entity, backed by our original partners, to continue innovating and expanding our AI-native platform.

We are looking for a passionate Product Enablement Manager to spearhead a new function within our Customer Experience organization. In this pivotal role, you will design and implement programs that maximize value for our customers and partners, thereby enhancing retention and scaling our partner ecosystem. Reporting directly to the Chief Revenue Officer, you'll leverage AI tools and automation to create impactful content, manage community engagement, and analyze performance metrics.

About Kustomer

Kustomer is at the forefront of redefining customer service with its innovative conversational CRM platform. Our mission is to enhance every customer interaction through advanced technology and a unified data approach. With a strong foundation and a dedicated team, we are committed to continuous growth and excellence in customer experience.

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