Product Excellence Manager (PMO)

About the Team You’ll Join

• The Product Excellence team is dedicated to enhancing the operational efficiency of Toss Securities' Product Chapter, enabling a faster and more capable organization.
• We design and refine the enterprise operation system (Product Excellence Framework) to ensure that diverse functions such as product planning, engineering, design, product operations, and marketing can plan, execute, and manage projects in a consistent manner.
• As the Product Excellence Manager (PMO), you will play a pivotal role as a 'meta leader', establishing standards for project operation systems, collaboration structures, and risk management processes, helping the organization to move more swiftly.

Your Responsibilities

• You will develop and enhance the enterprise project operation system, which includes:
  1) Standardizing project progression methods (workflow, approval processes, deliverable templates, etc.)
  2) Establishing and continuously improving management processes for schedules, lists, and decision-making
  3) Systematizing project prioritization and operation methods across the enterprise

• You will manage enterprise projects and enhance execution capabilities, including:
  1) Overseeing schedules, risks, and decision-making for cross-functional projects (e.g., internal system transitions, new service launches)
  2) Identifying bottlenecks between teams and resolving structural issues that hinder execution
  3) Reporting project status, risks, and insights to stakeholders

• You will serve as a collaboration and communication hub, including:
  1) Connecting the Product Team with various organizations such as consumer protection, legal, risk, and IT infrastructure to align goals, schedules, and collaboration criteria
  2) Designing communication structures for projects involving multiple stakeholders
  3) Establishing alignment systems to bridge gaps between organizational goals (OKR) and execution

• You will manage the quality of processes across the product organization, including:
  1) Ensuring that projects are executed consistently with company strategies
  2) Reflecting quality requirements from regulatory, risk, and audit perspectives into the operational system
  3) Designing a data-driven project performance measurement system (defining KPIs, performance analysis, retrospectives, etc.)

• You will enhance onboarding and execution capabilities for Product Owners (PO), including:
  1) Running onboarding programs for new POs
  2) Defining frameworks for 'how to create products' and providing practical execution guides (e.g., using tools like Tuba)
  3) Spreading operational best practices across the organization and strengthening the learning structure

Ideal Candidate Profile

• You should possess the capability to systematically manage project schedules, resource sizes, risks, and priorities.
• You should be adept at coordinating diverse stakeholders from various organizations and fostering collaboration under clear criteria.
• You should be able to structure complex problems and translate them into actionable operating systems.
• Experience in managing large-scale or cross-functional organizational projects is essential.
• Experience in process improvement, enhancing organizational execution, and Project Management Office operations is required.
• Enjoying fast-paced environments and having an interest in transforming uncertainty into opportunities is a plus.

Resume Recommendations

• Describe your experience with large-scale project management.