About the job
About Our Team
The ChatGPT Growth team is dedicated to empowering millions of users globally to discover, adopt, and continuously derive value from ChatGPT. We engage throughout the entire customer journey, focusing on acquisition, activation, and monetization.
Within the Growth division, the Premium team specifically concentrates on our consumer subscription offerings, including Go, Plus, and Pro plans.
About the Position
We are seeking a seasoned product manager to spearhead subscriber activation and retention initiatives for ChatGPT's consumer subscriptions.
As ChatGPT rapidly evolves with advanced models, multimodal functionalities, and agentic features, this role is pivotal in guiding paid users to realize this value, from onboarding to feature exploration and long-term retention. You will play a crucial role in defining the launch of new premium features, introducing innovative subscription options to the market, and ensuring a top-notch subscriber experience.
This position is perfect for a strategic, data-driven, and results-oriented product manager who is adept at both conceptualizing new subscription strategies and meticulously refining the paid user experience.
Your Responsibilities Include:
- Leading the strategy and roadmap for subscriber onboarding, activation, and retention.
- Defining the introduction, positioning, and monetization of cutting-edge capabilities for paid users.
- Scoping and launching new subscription offerings.
- Ensuring a superior user experience with high standards for clarity, usability, and trust throughout the subscriber journey.
- Leveraging data, experimentation, and user research to identify subscriber needs and enhance outcomes.
- Collaborating with core product teams to develop features and launches that foster sustained subscriber engagement.
- Partnering with Brand and Marketing to refine how we communicate the value of ChatGPT subscriptions.
Ideal Candidates Will Have:
- A minimum of 5 years of product management experience in growth, subscriptions, or monetization products.
- Proven track record in improving activation, engagement, or retention at scale.
- Strong product intuition, with a passion for translating product value into clear user understanding and sustainable habits.
- Analytical skills and comfort in utilizing experimentation and data to inform product decisions.
