About the job
The Product Support Analyst at Benchling works as part of the customer success team in San Francisco. The main goal is to help users get the most out of Benchling’s products, making sure they have a positive and productive experience with the platform.
What you will do
- Answer user questions and address technical problems as they arise
- Assist with onboarding new customers to the Benchling platform
- Gather user feedback and communicate it to the product team
This position helps ensure customers receive timely support and guidance, contributing to a smooth and supported journey as they use Benchling’s tools.
