About the job
About Equip
Equip is the premier virtual, evidence-based treatment program for eating disorders, dedicated to ensuring that everyone has access to effective treatment. Founded by clinical specialists and individuals with personal experience, Equip enhances evidence-based methodologies to empower individuals on their journey to lasting recovery. Our patients benefit from a dedicated care team, which includes a therapist, dietitian, physician, and peer and family mentor. Operating across all 50 states and collaborating with major health insurance plans, Equip is committed to delivering exceptional treatment. Discover our impressive outcomes and treatment strategies at www.equip.health.
Since its establishment in 2019, Equip has functioned as a fully virtual organization, fostering a dynamic and diverse culture among our dedicated team, known as Equisters. Recognized by Time as one of the most influential companies of 2023, along with accolades from LinkedIn and Lattice, we are thankful to our Equipsters for building a sustainable treatment program that has positively impacted thousands of patients and families.
About the Role
As a Product Support Associate, you will be the initial point of contact for both internal employees and external clients seeking technical assistance. Your role is crucial in ensuring users receive the necessary support to utilize various systems and applications effectively. The ideal candidate will have excellent communication skills, a passion for technology, and a strong desire to learn and develop within the product support space.
Key Responsibilities
Deliver prompt, courteous, and efficient support to users facing product-related issues or needing help with our software.
Investigate and troubleshoot software and platform-related challenges reported by users through various channels (phone, email, chat, etc.).
Assist users with both hardware and software troubleshooting.
Escalate unresolved issues to senior team members or other relevant departments.
