Product Support Engineer

Join Hubstaff as a Support Engineer, where your technical expertise and problem-solving skills will be vital in providing exceptional service to our customers. You will be the first line of defense in troubleshooting and resolving issues, ensuring a seamless experience for our users.As a Support Engineer, you will collaborate with cross-functional teams and …

About the RoleJoin Remarcable, Inc., where we are revolutionizing the way electrical contractors and distributors interact, procure, and manage operations. Our innovative cloud-based platform enhances procurement, inventory, and tool management, empowering contractors with the efficiency and insights necessary to build the future.We are looking for enthusiastic Support Engineers who excel in customer assistance, workflow comprehension, software troubleshooting, and cross-team collaboration to resolve technical cases. This position is perfect for individuals eager to advance their careers in SaaS support, data troubleshooting, integrations, and systems thinking.If you enjoy solving complex problems, rapidly learning new technologies, and effectively communicating with clients, you will flourish in our dynamic environment.Key ResponsibilitiesTechnical Case ManagementAssess incoming support requests, categorize issues, and determine subsequent actions.Manage support tickets from start to finish, ensuring clear and consistent communication.Utilize structured troubleshooting methods to analyze system behaviors and workflow logic.Document replicable steps and provide detailed escalations as necessary.Data and System OperationsConduct basic data investigations using Excel and foundational SQL (or a willingness to learn).Assist Delivery Services with stock and tool uploads, as well as configuration tasks.Identify workflow discrepancies and highlight potential defects or mapping issues.Support system setup during customer onboarding or workflow modifications.Customer EngagementEngage with customers via phone, video, and email.Guide users through procurement, ordering, and tool management processes.Maintain a professional and solution-oriented demeanor in all interactions.Team Collaboration and DocumentationWork collaboratively with Customer Success, Supplier teams, Engineering, and Onboarding.Document troubleshooting processes, case trends, and internal knowledge resources.Participate in knowledge-sharing initiatives to enhance overall technical expertise.

We are seeking a dedicated and skilled Support Engineer to join our dynamic team at withdefault. In this fully remote position, you will play a vital role in ensuring our customers receive top-notch technical support and service.Your responsibilities will include troubleshooting issues, providing solutions, and collaborating with our engineering team to enhance product performance and user satisfaction. If you have a passion for technology and a commitment to customer excellence, we want to hear from you!

Backend Support EngineerLocation: RemoteAbout AktosAktos is an innovative seed-stage vertical SaaS company dedicated to revolutionizing the debt-collection industry. We empower collection agencies to modernize their operations, enhance payment processes, and ensure compliance through a thoughtfully engineered product.Role OverviewWe are seeking a proactive Backend Support Engineer who specializes in backend production support and incident response. This role focuses on addressing production challenges rather than feature development. You will take ownership of triaging, resolving issues, and implementing data/scripted remediations for production incidents. You will be instrumental in debugging our Python/Django backend and PostgreSQL database, collaborating closely with customers and internal teams to efficiently resolve escalations.Key ResponsibilitiesTriage and resolve production incidents and customer escalations via tickets, email, and phone.Debug backend issues in Python/Django and safely inspect/modify database states using PostgreSQL.Write, test, and execute both one-off and reusable Python scripts and SQL queries for remediation, migrations, or repairs.Analyze logs, traces, and metrics to conduct root-cause analysis and implement effective mitigations.Work with Engineering to define fixes, produce reproducible bug reports, and verify software releases.Deploy hotfixes or execute deployment tasks as needed, adhering to established protocols.Maintain documentation such as runbooks, postmortems, and knowledge base articles to minimize issue recurrence and reduce mean time to recovery (MTTR).Assist with data migrations and onboarding tasks requiring backend solutions.Communicate effectively with customers and internal stakeholders during incidents to keep them informed of the status.Essential Qualifications4–6 years of production experience with Python and Django (or equivalent Python web frameworks).Product-oriented mindset; this role involves direct customer support, not just coding.Strong SQL proficiency and hands-on experience with PostgreSQL.Comfortable troubleshooting server-side code, analyzing logs, and tracing requests across services.Familiarity with Git workflows and foundational CI/CD principles.Exceptional written and verbal communication skills, capable of explaining technical issues clearly to customers.Meticulous attention to safety and compliance during data modifications in a production environment.

Join thinc as an IT Support Engineer, where you will be at the forefront of delivering exceptional technical support to our clients. In this remote role, you will troubleshoot, diagnose, and resolve technical issues while ensuring a high level of customer satisfaction. Your expertise will contribute to enhancing our support processes and systems.

Join TechBiz Global, a leading recruitment service provider, as we partner with top-tier clients to fulfill their hiring needs. We are on the lookout for a dynamic and detail-oriented Software Support Engineer to become a vital member of one of our client's teams. This role offers an exceptional opportunity to advance your career in a cutting-edge environment where innovation thrives.Key Responsibilities:Deliver excellent customer support via phone, email, or chat, helping clients troubleshoot and resolve technical issues related to Spintly's hardware and software products.Utilize Spintly’s diagnostic tools to effectively analyze and address problems.Execute Python scripts and leverage automation tools to enhance the debugging and testing workflow.Document technical processes and maintain up-to-date manuals, guides, and FAQs for both hardware and software products.Collaborate closely with cross-functional teams, including product design and software engineering, to tackle complex technical challenges.Develop a comprehensive understanding of product functionalities to facilitate effective issue resolution.Stay informed about the latest trends in hardware and software technologies.Occasionally travel to customer sites for training or to gather requirements.

At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud to manage a $5M H200 GPU cluster that operates thousands of machines daily.As a Support Engineer at Exa, you'll play a crucial role in delivering exceptional support to our customers and internal teams by tackling engineering challenges as they arise.

Join our team as a Support Engineer, where you will play a critical role in providing full-time support for long-term projects from Monday to Friday. Your main responsibilities will include:Managing the IMAC process: Install, Move, Add, and Change.Applying ITIL and Agile methodologies, with exposure to SLA and ticketing systems.Executing software deployments using SCCM.Performing manual software installations and troubleshooting issues.Prioritizing tasks effectively to ensure timely support.Providing support for laptops, printers, and mobile devices.Offering network support and configuration management for email systems.

About the Role Keyfactor Inc. is looking for an IT Support Engineer in Atlanta, Georgia. This role focuses on delivering technical support to clients, working to keep their systems reliable and efficient. The position plays a key part in upholding the company’s reputation for quality service and technical know-how. What You Will Do Respond to client technical issues and troubleshoot system problems Work to resolve support requests efficiently and professionally Help maintain smooth operation of client systems Who We’re Looking For Experience providing technical support in an IT environment Strong problem-solving skills and attention to detail Clear communication with both technical and non-technical users

Orion Innovation is an esteemed and award-winning global leader in business and technology services. We specialize in transformative business solutions and product development, anchored in digital strategy, experience design, and engineering. Our unique blend of agility, scalability, and maturity allows us to serve a diverse clientele across various sectors, including financial services, telecommunications, media, automotive, life sciences, and education. Project Overview:We are on the lookout for a proficient Cloud Support Engineer to deliver exceptional application and infrastructure support within a dynamic cloud environment. The perfect candidate will possess hands-on expertise in managing Azure cloud infrastructure, supporting Azure Kubernetes Service (AKS), and facilitating CI/CD deployment pipelines. This position demands excellent troubleshooting capabilities, experience in production settings, and effective collaboration with development, DevOps, and operations teams.

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

We are seeking a talented Systems Support Engineer to join our dynamic team. In this role, you will be responsible for providing technical support and troubleshooting for various systems, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to identify and resolve issues, implement solutions, and enhance system functionality. The ideal candidate will have a strong background in systems engineering, excellent problem-solving skills, and a passion for technology.

Are you passionate about providing exceptional technical support and ensuring seamless operational efficiency? Join our dynamic team at StemXpert in Minneapolis as a Customer Engineer / Desktop Support Engineer. In this role, you will be at the forefront of technology, assisting users with hardware and software issues while ensuring their systems run smoothly.

Join our dynamic team at StemXpert as a Customer Engineer / Desktop Support Engineer. In this pivotal role, you will be responsible for providing exceptional technical support to our clients, ensuring their desktop environments operate smoothly and efficiently. You will troubleshoot hardware and software issues, assist in installations, and deliver top-notch customer service.

Orion Innovation is a distinguished, award-winning global firm specializing in business and technology services. Our expertise lies in delivering transformative business solutions and product development driven by digital strategy, experience design, and engineering. We pride ourselves on our unique blend of agility, scale, and maturity, serving a diverse clientele across various sectors such as financial services, telecommunications, media, consumer products, automotive, and more. Project Overview:We are on the lookout for an exceptionally talented Cloud Support Engineer to deliver application and infrastructure support in a cloud-based setting. The ideal candidate will possess practical experience in troubleshooting application issues, managing Azure cloud infrastructure, working with Azure Kubernetes Service (AKS), and supporting CI/CD deployment pipelines. Strong analytical skills, a proactive approach to problem-solving in production environments, and effective collaboration with development, DevOps, and operations teams are essential for this role.

GitLab stands at the forefront of innovation as an open-core software company, delivering the most robust AI-powered DevSecOps Platform used by over 100,000 organizations globally. Our mission is to empower individuals to collaborate and contribute to the software that shapes our world. By transforming consumers into contributors, we significantly accelerate human advancement. Our platform fosters collaboration across teams and organizations, dismantling barriers and redefining the possibilities within software development. Through solutions like Duo Enterprise and Duo Agent Platform, we offer our customers AI advantages throughout the Software Development Life Cycle (SDLC).At GitLab, we embody the same principles in our team dynamics as we do in our products: we harness AI as a vital productivity enhancer, with all team members encouraged to integrate AI into their daily workflows to foster efficiency, innovation, and impactful results. GitLab is a place where careers thrive, creativity blossoms, and every voice is heard. Our high-performance culture, guided by our values and a commitment to continuous knowledge sharing, enables our team members to achieve their maximum potential while collaborating with industry pioneers to tackle complex challenges. Join us in co-creating the future as we develop technology that revolutionizes software development.Role OverviewAs a Support Engineer on our U.S. Government Support Engineering team, you will operate at the critical intersection of Support and Engineering, assisting public sector organizations and U.S. government agencies in deploying GitLab within some of the most secure and constrained environments globally. Your contributions will directly support national security missions, ensuring that customers function effectively within FedRAMP-authorized, air-gapped, and classified or semi-classified environments where traditional troubleshooting methods may not apply.In this pivotal role, you will dive deep into GitLab using command line tools; analyzing logs, system behavior, and application performance while leveraging strong Linux fundamentals and a comprehensive understanding of GitLab's component interactions. You may collaborate with Product and Engineering teams to reproduce and document edge-case defects using sanitized or redacted data or contribute directly to the product by submitting merge requests.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.

Join our dynamic team as a Support Engineer at Artech Information Systems LLC, where you will play a vital role in providing top-notch technical support and solutions to our clients. You will be responsible for troubleshooting complex technical issues, ensuring the highest level of customer satisfaction, and collaborating with cross-functional teams to enhance service delivery.

ifs1 is looking for an IT Support Engineer in Houston to help keep systems reliable and users productive. This position focuses on resolving technical issues and supporting daily IT operations across the company. What you will do Troubleshoot hardware and software problems for users Respond to and manage technical support requests Work with other IT team members to improve and maintain the company’s technology infrastructure What we look for Experience solving technical problems in a support environment Ability to communicate clearly with users and team members Interest in technology and a strong approach to problem-solving This role offers the chance to make a direct impact on IT operations at ifs1 while working alongside other technology professionals.