About the job
Are you passionate about empowering others to achieve their goals?
Join Jobber as a Product Support Manager within our Customer Success department!
At Jobber, we are dedicated to helping small businesses thrive. As highlighted in the Globe and Mail, we collaborate with home and field service companies to enhance their ability to quote, schedule, invoice, and collect payments efficiently. Recognized as the #2 fastest growing software company in Canada and one of Fast Company’s Most Innovative Companies in 2020, we have made significant strides since our inception in 2011, yet we are just beginning to unlock our full potential for our customers.
Our product empowers entrepreneurs with the flexibility to work from their office or in the field, and we extend that same flexibility to our employees. You can choose to work from either our Edmonton or Toronto offices, or remotely from anywhere in Canada. We are committed to providing our Jobberinos with an exceptional experience that enables impactful work. Our recognition as a top workplace in Canada is a testament to our commitment!
About the Team:
Our Success team partners with various departments and stakeholders to bring our core values to life for our customers. By embodying values such as humility, support, and genuine care, the Success team ensures that all our customers can achieve success with Jobber.
The Product Support team works closely with our frontline Jobberinos to guarantee that our customers receive prompt and effective assistance. Whether it's through phone calls, live chats, or emails, this team is ready to explain our latest features, provide guidance on functionality and custom workflows, or gather valuable feedback.
About the Role:
In this role, you will report to the Senior Manager of Product Support, leading initiatives to enhance customer experience and support.
