Professional Services Manager II

OpenGovIndia | Pune

On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess a strong background in project management, with a proven track record of leading teams in complex environments. Excellent communication skills, both verbal and written, are essential, along with the ability to foster collaboration across departments. A solid understanding of ERP systems and public sector challenges will be advantageous. Experience in risk management and stakeholder engagement is also highly valued.

About the job

OpenGov stands at the forefront of AI and ERP solutions tailored for local and state governments across the United States. With over 2,000 municipalities, counties, state agencies, school districts, and special districts leveraging the OpenGov Public Service Platform, we empower these organizations to operate with efficiency, adaptability, and enhanced public trust. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These innovative solutions are integrated within the OpenGov ERP, enabling public sector entities to prioritize effectively and maximize ROI in every decision. Discover OpenGov’s mission to foster more effective and accountable governance, and our vision for high-performance government in every community at OpenGov.com.

Job Summary:

As the Manager II of Professional Services, you will report directly to the Director of Professional Services or Senior Professional Services Manager. In this pivotal role, you will lead a dynamic team dedicated to ensuring the successful deployment of projects. Your responsibilities encompass delivering projects on time, within budget, and achieving high levels of customer satisfaction. You will translate strategic objectives into actionable operational processes, manage multiple complex projects, and promote collaboration across various functions. Furthermore, this position places a strong emphasis on team development, portfolio management, and process optimization, aligning closely with our organizational goals.

Responsibilities:

Lead and manage a diverse team, including Project Managers and Implementation Consultants, ensuring effective recruitment, coaching, mentoring, and performance management.
Transform strategic plans into operational processes that enhance team and cross-functional outcomes.
Develop and execute strategic plans that align with organizational objectives.
Oversee a portfolio of implementation projects, including complex technical deployments, while supporting team members in specific product domains.
Proactively identify and mitigate project and customer risks, visiting client sites as needed to maintain strong relationships and project momentum.
Conduct portfolio forecasting, analyze trends affecting project efficiency, and monitor budget health and project delivery.
Collaborate with leadership to ensure the team’s skills evolve to meet changing business requirements.

About OpenGov

OpenGov is revolutionizing how government operates with AI-driven solutions that improve efficiency, transparency, and public engagement. Our innovative platform is trusted by thousands of government entities to drive accountability and performance.

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