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Quality Assurance Engineer - Hardware at Lightspeed | Montreal

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Over 7 years of experience in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices, peripherals, or accessories. Strong skills in creating test plans, validation protocols, sampling plans, and launch validation stages. Proficient in troubleshooting hardware on-site, with a solid understanding of networking fundamentals and device behavior/logs.

About the job

Hello and welcome!

Are you currently seeking a new opportunity? Or are you simply exploring the market? In either case, you might just be in the right place!

We are in search of a Quality Assurance Engineer - Hardware to take charge of and develop the quality system for Lightspeed's hardware ecosystem, which includes payment terminals, printers, networking equipment, tablets, and point-of-sale accessories. Your role will be to ensure our devices meet high-performance standards, that failures are detected quickly, and that technical issues are resolved permanently across our portfolio.

Your Responsibilities:

  • Define and maintain the overall quality strategy, including a consistent testing framework, validation stages (quality gates), and acceptance criteria for all hardware products.

  • Lead structured investigations into hardware failures, perform root cause analysis, identify containment plans, and ensure their execution.

  • Define and maintain supplier performance tracking as well as inspection plans for incoming stock.

  • Support the sorting of returns and decisions regarding their disposition.

  • Publish regular quality dashboards and narrative reports for stakeholders and management.

  • Contribute to organizational goals within the extended team, even if it involves completing tasks outside your strict area of responsibility.

What You Bring to the Team:

  • Over 7 years of experience in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices, peripherals, or accessories.

  • Hands-on experience in creating test plans, validation protocols, sampling plans, and launch validation stages.

  • Ability to troubleshoot hardware on-site (networking fundamentals, peripherals, device OS behavior/logs) to isolate likely failure modes and support root cause investigations.

  • Proven success with root cause processes, CAPA/8D, and supplier management (performance sheets, audits, escalations).

About Lightspeed HQ

Lightspeed is a leading provider of cloud-based commerce solutions, empowering businesses to manage their operations efficiently and effectively. Our innovative hardware and software solutions are designed to enhance the customer experience and streamline business processes.

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