Qualifications
Key Qualifications
Minimum of 4 years of experience in Sales, Account Management, or a similar customer-focused role with direct revenue responsibility.
At least 3 years of proven track record in a quota-carrying role.
Fluent in German, both written and spoken.
Demonstrated success in achieving sales targets, with responsibilities including expansion, upselling, and retention.
Ability to meet activity and pipeline expectations while adhering to published standards of excellence.
Exceptional verbal and written communication skills, capable of engaging diverse audiences.
A strong background in delivering value and growth to customers through virtual interactions, including enablement sessions and strategy meetings.
Proven ability to communicate the value of complex enterprise technologies.
Technologically inclined and eager to learn about MongoDB and databases.
Adept at working in a fast-paced environment.
Skilled in utilizing tools and data to gain insights into client usage of MongoDB.
Possess an entrepreneurial mindset, thriving in a changing environment and contributing to process improvement and best practices.
Highly organized with meticulous attention to detail, taking ownership of customer issues and following through to resolution.
Team player with a strong passion for customer success.
About the job
The Relationship Account Management team at MongoDB builds ongoing partnerships with established clients throughout EMEA. Since launching three years ago, the team has grown in step with MongoDB’s expanding presence in the region.
Role overview
The Relationship Account Manager (German Speaking) manages a portfolio of strategic enterprise clients. This position focuses on client retention and growth, supporting customers as they work toward their business goals using MongoDB’s products and services. The RAM serves as the main contact for assigned accounts and represents client needs within the company.
Key responsibilities
- Serve as the primary point of contact for a set group of enterprise accounts
- Support client success by understanding business objectives and providing guidance
- Encourage education and enablement on MongoDB’s offerings
- Find opportunities for upselling and cross-selling within the account base
- Handle renewals and activities that drive retention
- Oversee all aspects of the customer relationship for assigned accounts
Location and work model
This role is based in Dublin and follows MongoDB’s hybrid work approach, combining onsite and remote work as part of the local team.
About MongoDB, Inc.
MongoDB is a leading modern database platform that empowers developers and organizations to build applications faster and better. We prioritize innovation and customer success, ensuring our clients achieve their goals through cutting-edge technology and dedicated support.
