Relationship Manager - Mumbai

On-site Full-time

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Qualifications

Proven experience in relationship management or a similar role. Excellent communication and interpersonal skills. Ability to understand and analyze client requirements effectively. Strong problem-solving abilities and a proactive approach. Bachelor's degree in finance, business, or a related field is preferred.

About the job

AlphaGrep Securities is hiring a Relationship Manager based in Mumbai. This role centers on building and sustaining strong relationships with clients. The Relationship Manager works to understand each client's needs, offers solutions that fit those needs, and ensures service consistently meets high standards.

About AlphaGrep Securities

AlphaGrep Securities is a leading financial services firm based in India, specializing in innovative solutions in the areas of investment and asset management. We pride ourselves on our customer-centric approach and are committed to delivering the highest standards of service to our clients.

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Jul 12, 2017

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Customer Relationship Management (CRM) Manager

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Full-time|₹500K/yr - ₹1M/yr|On-site|Mumbai, Maharashtra, India

Exciting Opportunity for a CRM Manager with Weekday's ClientSalary range: ₹500,000 - ₹1,000,000 (INR 5 - 10 LPA)Minimum Experience Required: 2 yearsLocation: MumbaiJob Type: Full-timeKey Responsibilities1. Online Reputation Management (ORM)Effectively manage and respond to customer inquiries, comments, and direct messages across various social media platforms.Address customer complaints and feedback with clarity and empathy.Ensure all conversations are promptly addressed, leaving no issues unresolved.Maintain a consistent and engaging brand voice in all customer interactions.2. Customer Relationship Management (CRM)Oversee and implement CRM workflows utilizing WhatsApp, email, and SMS channels.Utilize tools such as Contlo, Bitespeed, Sage Pilot, or similar platforms.Set up and optimize automated campaigns, including welcome messages, abandoned cart reminders, and retention initiatives.Work collaboratively with the marketing team to ensure cohesive campaign messaging and targeting strategies.3. Customer Experience & Issue ResolutionTake full ownership of resolving customer issues until they are completely addressed.Collaborate with internal teams (operations, warehouse) to ensure swift resolution of queries.Manage returns, exchanges, and order-related concerns as necessary.4. Reporting & InsightsMonitor common customer concerns, feedback, and complaints.Provide actionable insights to improve products, operations, and communication.Track CRM campaign performance metrics and customer engagement.

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Customer Relationship Manager (CRM) - Urgent Requirement

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Relationship Manager - Mumbai

AlphaGrep Securities

Full-time|On-site|India

Role overview AlphaGrep Securities is hiring a Relationship Manager based in Mumbai. This role centers on building and sustaining strong relationships with clients. The Relationship Manager works to understand each client's needs, offers solutions that fit those needs, and ensures service consistently meets high standards.

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Author Relationship Manager

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Full-time|On-site|Mumbai, Maharashtra, India

As an Author Relationship Manager at weekday-1, you will spearhead initiatives to foster strong relationships with our diverse authors. Your role will involve engaging with authors to understand their needs, providing support, and facilitating their growth within our platform. We are looking for a dynamic individual who is passionate about literature and excels in communication.

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Corporate Relationship Manager - Women Only

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Customer Relations Manager

Weblee Technologies

Full-time|On-site|Mumbai

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Customer Relations Manager

Weblee Technologies

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Join Weblee Technologies as a Customer Relations Manager, where you will play a pivotal role in enhancing customer satisfaction and fostering long-term relationships. In this position, you will lead initiatives to improve customer experience, advocate for customer needs, and collaborate cross-functionally to drive business success.Your responsibilities will include developing customer engagement strategies, analyzing feedback, and implementing process enhancements. You will work closely with various teams to ensure that customer feedback is integrated into product development and service improvements.

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Customer Relations Manager

Weblee Technologies

Full-time|On-site|Mumbai

Join Weblee Technologies as a Customer Relations Manager, where you will play a pivotal role in fostering strong relationships with our clients. Your primary responsibility will be to ensure customer satisfaction through effective communication and problem-solving skills.You will be the point of contact for our clients, addressing inquiries, managing feedback, and ensuring that their needs are met promptly. This role requires a proactive individual who is passionate about delivering exceptional service and building lasting partnerships.

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Customer Relations Manager

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Customer Relations Manager

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We are seeking a dynamic and results-driven Customer Relations Manager to join our team at Weblee Technologies in Mumbai. In this role, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and contributing to their overall satisfaction. Your expertise in customer relationship management will enhance our service delivery and drive client retention.Key responsibilities include: managing customer inquiries, resolving issues, and collaborating with various departments to improve processes. You will also develop strategies to boost customer loyalty and gather feedback to inform our service enhancements.

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Account Manager at DoubleVerify | Mumbai

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About DoubleVerify DoubleVerify (DV) provides digital performance solutions for advertisers and agencies, helping them protect the integrity of their digital campaigns. Using independent third-party data and analytics, DV supports clients in optimizing campaign results and proving business impact. Since 2008, DoubleVerify has worked with hundreds of Fortune 500 companies, offering transparency and actionable insights into digital advertising quality and effectiveness. Learn more at www.doubleverify.com. Role Overview: Account Manager (Hybrid, Mumbai) The Account Manager role centers on building and maintaining strong relationships with agency and advertiser clients. This hybrid position is based in Mumbai and requires in-office presence three days each week. The Account Manager oversees campaigns from start to finish, working closely with Sales, Implementation, Product Management, Engineering, and Finance to deliver solutions and support. A key part of the job involves recommending strategies that address client needs and helping customers understand the full DoubleVerify product suite. What You Will Do Manage daily communications and relationships with assigned accounts, both agencies and advertisers. Provide hands-on client service, addressing both strategic and tactical needs for a diverse client base. Spot and pursue opportunities to grow business within existing client portfolios. Oversee client business processes, including onboarding, implementation, reporting, and billing. Deliver high-quality support, resolving client requests and troubleshooting reporting or ad-serving issues. Lead kick-off and ongoing meetings with clients and internal teams to clarify campaign goals and deliverables. Prepare performance evaluations for each client, highlighting the value DoubleVerify brings. Monitor and report on campaign performance, ensuring smooth delivery and accurate billing, and extracting actionable insights from reports.

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Senior Customer Success Manager - Mumbai

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