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Experience Level
Experience
Qualifications
Proven experience in digital marketing and web design. Strong understanding of UX principles and user-centered design. Exceptional analytical skills with the ability to interpret data and derive actionable insights. Excellent communication skills, both written and verbal. Ability to work collaboratively in a remote team environment. Familiarity with various content management systems and SEO tools. A creative mindset with attention to detail.
About the job
Brafton stands as a global leader in content marketing, with a presence across major cities such as Boston, London, Toronto, and Sydney. Our mission is to redefine the standards of marketing content, focusing on strategies and results that enhance SEO, social engagement, and lead generation for our diverse clientele. Our expert teams are continuously honing their skills in innovative media formats, including video production, blogging, infographic creation, and web design.
This is a remote, full-time position open to candidates from across Canada.
We are in search of a meticulous, strategic, and creative Digital Experience Specialist to join our UX & Brand Experience team. In this pivotal role, you will assist clients in developing goal-oriented, user-centric websites that reflect their brand identity while delivering measurable results.
You will play a crucial role in the execution of website redesign projects, overseeing everything from research and analysis to content structuring, page building, and testing. Additionally, you will be involved in broader UX initiatives, market research, and brand consultancy, significantly contributing to the delivery of refined, impactful client projects.
About Brafton Inc.
Brafton Inc. is a premier content marketing agency dedicated to delivering innovative and effective marketing solutions. Our commitment to excellence and continuous improvement empowers us to create content that resonates with audiences globally.
Join AccorHotels as a Wellness Experience Manager in Vancouver and lead the charge in creating transformative wellness experiences for our guests. In this pivotal role, you will be responsible for developing and implementing wellness programs that enhance the guest experience while aligning with our brand values. Your passion for holistic well-being and exce…
Role overview Marqeta is seeking a Customer Experience Manager to guide how clients and cardholders engage with its products and services. The position is open to candidates based in Toronto or Vancouver, with remote work available from anywhere in Ontario or British Columbia. What you will do Redesign and enhance customer and cardholder experiences to support business goals. Collect and analyze both direct and indirect feedback to identify trends, pain points, and opportunities for improvement throughout the customer journey. Turn complex data and ambiguous issues into clear, actionable recommendations, and oversee these initiatives from concept through execution. Shape and influence customer experience strategy, ensuring purposeful design and connecting strategy to practical outcomes. Foster a culture of continuous improvement and focus on measurable gains in customer satisfaction. Work location This role follows Marqeta’s Flexible First policy. Work remotely from anywhere in Ontario or British Columbia. Additional information This posting is not for an immediate vacancy.
Full-time|$96.1K/yr - $143.3K/yr|Remote|Remote - USA (East), Remote - USA (West), Toronto - Canada, Vancouver - Canada
Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.
Full-time|On-site|Vancouver, British Columbia, Canada
About Versaterm Versaterm delivers public safety solutions to agencies worldwide. Since 1977, the company has built an ecosystem of tools for public safety agencies, forensic labs, judicial systems, educational institutions, and other organizations. Versaterm focuses on meaningful integrations and strategic growth to help clients work more efficiently, deliver better services, and support fair outcomes. Teams at Versaterm bring together innovation, deep expertise, and a strong commitment to customer success. As the company expands its offerings, employees have the opportunity to shape solutions that support community safety and advance public safety technology. Role Overview: Senior Product Manager – Standards & Wellness This Senior Product Manager leads the standards and wellness ecosystem, supporting public safety organizations in maintaining community trust and fostering a high-performance culture. The role centers on building a comprehensive standards accountability framework and providing support for first responders. The Senior Product Manager sets strategic direction, manages complex prioritization, and drives feature adoption across teams. Responsibilities include overseeing the product’s P&L and pricing strategy, and collaborating with customers, marketing, design, and engineering to deliver solutions that improve workflows and enhance community safety. The position combines long-term vision with day-to-day decision-making to keep the product cohesive and effective. Key Responsibilities Setting Strategy Define the product vision and long-term strategy, aligning with company objectives and customer needs. Clearly communicate the business case and customer value for each initiative or feature. Lead strategic planning: identify key investment areas, build business cases, and secure internal approvals. Act as the subject matter expert on the product, market trends, technology developments, and competitive landscape. Use P&L insights to guide roadmap priorities and ensure financial goals are met. Defining the Roadmap Translate product strategy into actionable plans, deciding what to build and when to release it. Maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
Brafton stands as a global leader in content marketing, with a presence across major cities such as Boston, London, Toronto, and Sydney. Our mission is to redefine the standards of marketing content, focusing on strategies and results that enhance SEO, social engagement, and lead generation for our diverse clientele. Our expert teams are continuously honing their skills in innovative media formats, including video production, blogging, infographic creation, and web design.This is a remote, full-time position open to candidates from across Canada. We are in search of a meticulous, strategic, and creative Digital Experience Specialist to join our UX & Brand Experience team. In this pivotal role, you will assist clients in developing goal-oriented, user-centric websites that reflect their brand identity while delivering measurable results. You will play a crucial role in the execution of website redesign projects, overseeing everything from research and analysis to content structuring, page building, and testing. Additionally, you will be involved in broader UX initiatives, market research, and brand consultancy, significantly contributing to the delivery of refined, impactful client projects.
Contract|Hybrid|Vancouver, British Colombia, Canada
About Us At Prenuvo, we are revolutionizing the healthcare landscape by shifting from reactive "sick-care" to proactive health management. Our award-winning whole body scan is completed in under an hour, is completely safe (MRI technology contains no ionizing radiation), and is non-invasive (requires no contrast). Our innovative combination of optimized hardware, advanced software, and increasing integration of AI, along with a patient-centric approach across our clinics worldwide, positions us at the forefront of healthcare transformation, moving away from the phrase "we caught it too late again". We are excited to welcome a Patient Experience Representative to our expanding team, based in our Vancouver Head Office or Toronto Office. This pivotal role within our Patient Experience team focuses on supporting sales, patient care, and retention initiatives by addressing incoming inquiries and requests. As a Patient Experience Representative in a company that prioritizes patient well-being, you will significantly influence and enhance the patient journey, delivering exceptional customer service and ensuring a positive experience for all patients. Our commitment to our patients' health and satisfaction is paramount! This is a 6-month contract position with the possibility of extension or transition to full-time based on business requirements and individual performance. The role follows a hybrid working model, requiring in-office attendance once per week at our Vancouver Office (V6B 6A7). To thrive in this position, you must be exceptionally customer-focused, with a deep understanding of patient needs and preferences. Comfort in a fast-paced startup environment is essential, along with the ability to prioritize competing demands. Strong communication and interpersonal skills are crucial, as is the capacity to analyze data to inform decision-making. Join us in reshaping the future of healthcare while collaborating with cutting-edge technology and high-performing teams dedicated to making a difference in people's lives!
Join Our Innovative TeamSanctuary AI, a pioneering leader in developing dexterity-driven Physical AI for versatile robots, is on the lookout for a talented and driven Senior User Experience Designer to become a key member of our Software Development team. In your role as Senior User Experience Designer, you will craft exceptional user interactions and information architectures for Sanctuary AI’s data collection and model training platform. Your designs will facilitate the efficient harvesting of high-quality task demonstration data, critical for training our cutting-edge machine learning policies. Collaborating closely with cross-functional teams in engineering, product management, operations, and research, you will play a vital role in advancing Sanctuary’s mission to create human-like intelligence in general-purpose robots.
Join our dynamic team at tvg-medullallc as a Patient Experience Coordinator. In this role, you will be pivotal in enhancing the patient journey, ensuring that every interaction is seamless and positive. You will collaborate with clinical operations to implement patient-centered initiatives that improve overall satisfaction and care quality.
Join our dynamic team as a Patient Experience Coordinator at tvg-medullallc, where you will play a vital role in enhancing patient satisfaction and engagement. In this full-time position located in Vancouver, you will be responsible for facilitating communication between patients and healthcare providers, ensuring that all patient needs are met in a timely and compassionate manner.Your duties will include collecting patient feedback, analyzing data to improve service delivery, and collaborating with clinical teams to implement best practices. If you are passionate about improving patient experiences and have a knack for problem-solving, we want to hear from you!
Join our dedicated team as a Patient Experience Coordinator at Tvg-Medulla LLC in Vancouver, Washington. In this crucial role, you will be the voice of our patients, ensuring that their experiences with our clinical services are positive and supportive. Your responsibilities will include overseeing patient interactions, addressing concerns, and collaborating with clinical staff to enhance service delivery.
Full-time|$55.8K/yr - $68.2K/yr|On-site|Vancouver, BC
At Relay, we are revolutionizing the way self-made business owners manage their finances. Our digital banking platform empowers entrepreneurs by providing them with the clarity, confidence, and control they need to optimize their hard-earned dollars. By replacing financial uncertainties with real-time visibility, we help transform stress into strategic insights that fuel robust and resilient business growth.As we embark on an exciting growth phase, we are eager to expand our team of Customer Experience Specialists. This role offers a unique opportunity to support our expanding customer base while becoming an expert in Relay's offerings and the Fintech landscape.Joining Relay means contributing to impactful solutions with the potential to serve 29 million small businesses across North America. If you're passionate about growth and dedicated to solving real customer challenges, we would love to hear from you!Note: Working hours are Monday to Friday from 9:00 am - 5:30 pm PST, with potential changes based on business needs. We seek individuals who are flexible and willing to work during Canada/US statutory holidays.Key ResponsibilitiesAssist and engage customers via phone and email with empathy, professionalism, and a proactive approach.Enhance the customer experience by forging meaningful connections that go beyond surface interactions, demonstrating genuine interest in their needs.Collaborate with Engineering, Risk, Product, and other teams to troubleshoot and resolve customer issues swiftly.Take ownership of our public support knowledge base, creating and updating articles that provide customers with actionable solutions.Analyze customer interactions to gather insights that drive product and process enhancements.Work closely with Marketing, Product, and Engineering on customer pilots and feature launches.Who You AreYou possess at least 1 year of experience in customer support or a customer-facing role.You are an articulate communicator, able to convey information clearly and build rapport with customers.
Join mqreferrals as the Manager of Developer Documentation & Experience, where you will play a pivotal role in enhancing our developers’ journey. You will lead a team dedicated to creating comprehensive and user-friendly documentation that aids developers in utilizing our services effectively. In this role, you will collaborate with cross-functional teams to gather insights, streamline documentation processes, and ensure that our content is both informative and engaging.
Join our dynamic team as a Manager of Developer Documentation and Experience at Marqeta, a leading payments platform transforming the way businesses manage their payment solutions. In this pivotal role, you will oversee the creation and enhancement of user-focused documentation that empowers developers to effectively utilize our platform.Your responsibilities will include collaborating with cross-functional teams to gather insights, developing comprehensive guides, and ensuring a seamless user experience. You will play a crucial role in shaping the technical narrative of our products.
Join Jobber as a Senior Product Designer dedicated to transforming customer experience! In this pivotal role, you will leverage your design expertise to create intuitive and engaging product solutions that enhance user satisfaction. Collaborate with cross-functional teams to gather insights, define user needs, and translate them into exceptional design strategies. Your passion for user-centered design will drive the creation of innovative features that resonate with our diverse customer base.
Full-time|CA$240K/yr - CA$300K/yr|Hybrid|Vancouver, British Columbia, Canada
Why Join UsAt Brex, we are revolutionizing the way companies manage their spending through our AI-driven spend platform. Our offerings include integrated corporate cards, banking services, and global payments, all complemented by intuitive software for travel and expenses. With tens of thousands of clients, from emerging startups to established enterprises like DoorDash, Flexport, and Compass, Brex empowers businesses to take control of their expenditures, streamline costs, and enhance efficiency on a global scale.Joining Brex means embracing challenges, pushing boundaries, and collaborating with some of the brightest minds in the tech industry. We are dedicated to fostering a diverse workforce and an inclusive culture, allowing your potential to expand based on your aspirations. We equip you with the tools, resources, and support necessary for your career growth.EngineeringOur engineering teams at Brex are focused on creating scalable systems with both speed and purpose. We encompass a variety of fields including Software, Data, Security, and IT, all while maintaining a high degree of autonomy and collaborative spirit. We tackle complex technical challenges, take ownership of our results, and strive for excellence at every stage—from architecture through to deployment. Here, engineering is more than just a role; it’s a craft where builders become leaders.Your RoleAs the Engineering Manager for Onboarding, you will guide a team dedicated to developing the systems and product experiences that facilitate customer activation at Brex. This includes onboarding processes, account setups, verifications, and integration workflows that enable customers to appreciate value swiftly. Success in this position requires strategic vision, operational proficiency, technical leadership, and a strong commitment to delivering seamless, AI-enhanced user experiences. The ideal candidate will have a proven track record in scaling user-facing onboarding systems and delivering exceptional product experiences while collaborating deeply with Product, Design, Operations, and Go-To-Market teams.Work EnvironmentThis role will be situated in our Vancouver office, where we embrace a hybrid work model that blends the vibrancy of office interactions with the flexibility of remote work. Currently, we require a minimum of two in-office days per week, specifically on Wednesdays and Thursdays. Starting February 2, 2026, this will increase to three days weekly, including Mondays, Wednesdays, and Thursdays. Additionally, we offer up to four weeks of fully remote work each year!ResponsibilitiesDrive business and product strategies by advocating for a seamless, intuitive, and efficient onboarding experience.
Join our vibrant team at AccorHotels as a Casual Body Worker starting in April! We are looking for individuals passionate about wellness and eager to provide exceptional bodywork services to our guests. This role offers a unique opportunity to be part of a leading hospitality brand committed to delivering outstanding experiences.
Join BoxLunch as a Part-Time Assistant Manager - Level 1, where your passion for pop culture meets purpose! In this role, you will play a pivotal part in enhancing the customer experience while supporting the store's leadership team. Your responsibilities will include training new team members, ensuring they thrive within our vibrant culture, and assisting in daily operations to achieve sales goals. Help us make a difference—every time you assist a customer, you contribute to our mission of eliminating hunger through our partnership with Feeding America.
Full-time|$121.5K/yr - $148.5K/yr|On-site|Vancouver, BC
At Relay, we empower self-made business owners with a robust digital banking platform, equipping them with the tools and insights to achieve financial mastery. Our mission is to eliminate financial uncertainty, transforming cash flow into a clear resource that helps them build resilient and flourishing businesses.Exceptional customer experience for small to medium-sized businesses (SMBs) is our competitive edge, and we are making significant investments to develop a world-class Customer Experience (CX) team. As we embark on our next growth phase, we are expanding our CX Operations to scale wisely without compromising quality, continually setting higher standards for customer service.We are seeking a CX Operations Lead to oversee and enhance the operational framework of our CX organization. In this pivotal role, you will be responsible for designing and scaling systems, workflows, and data analytics that directly influence CX performance. This is a high-impact individual contributor position for someone who excels at simplifying complexity and driving operational excellence. You will collaborate closely with CX leadership, Business Operations, and Data teams to transform uncertainty into actionable operational improvements. You will take full ownership of the CX technology stack and the mechanisms that enhance efficiency, resolution quality, and AI performance.Key Responsibilities:Technology & Tooling: Lead the evolution of the CX technology stack (including Zendesk and Salesforce), focusing on workflow design, system configuration, integrations, and maintaining data integrity. Collaborate with CX leaders to tackle the most impactful operational and tooling challenges across the organization.CX Operations Strategy & Roadmap: Develop and implement a CX Operations roadmap that translates strategic goals into measurable results.Workflow Design & Automation: Design, implement, and conduct quality assurance on workflows that boost efficiency and enhance customer outcomes, including AI-enabled support processes and automation across the CX team.Cross-Functional Collaboration: Work closely with Business Operations, Data, and Systems teams to ensure CX data is accurate, interconnected, and actionable.CX Operational Excellence: Establish and document clear operational foundations, best practices, and processes that enable CX to scale as a premier organization.
We are seeking a dynamic and friendly Front Desk Associate to join our team at myodetox. In this role, you will be the first point of contact for our clientele, providing exceptional customer service and ensuring a welcoming environment. You will handle various administrative tasks, manage appointments, and support the operational needs of our wellness center.
Join BoxLunch as a Part-Time Assistant Manager - Level 1 and immerse yourself in the vibrant world of music and pop culture! In this dynamic role, you will play a pivotal part in ensuring our customers have an unforgettable shopping experience. Collaborating with our store leadership team, you'll help fellow fans discover and obtain the merchandise they adore. Utilize your passion for fandom to train and mentor new team members, guaranteeing their success while supporting daily operations and striving to meet and exceed sales targets.
