About the job
destinationknot is looking for a Remote Itinerary Planning Specialist based in Boston, Massachusetts. This role focuses on supporting clients as they plan trips, organize itineraries, and manage reservations from a remote setting. Organization, attention to detail, and a client-focused approach are important for success in this position.
Key Responsibilities
- Create personalized travel itineraries that reflect each client’s interests and needs.
- Coordinate all aspects of travel, including reservations and schedules.
- Stay in regular contact with clients to gather information and provide timely updates.
- Maintain accurate records, confirmations, and documentation for every trip planned.
- Use internal systems and tools to streamline the planning and coordination process.
- Offer ongoing support to clients to ensure their travel experience is smooth and well-organized.
Requirements
- Strong organizational skills and the ability to manage time effectively.
- Clear communication, both written and verbal.
- Comfort working independently in a remote environment.
- Attention to detail with the ability to handle multiple requests at once.
- Basic computer skills and openness to learning new software.
- Experience in customer support, scheduling, or coordination is a plus but not required.
Benefits
- Fully remote work with flexible scheduling options.
- Comprehensive onboarding and ongoing training provided.
- Access to planning tools, resources, and support systems.
- A collaborative and professional remote work culture.
- Opportunities to develop skills in itinerary planning and client service.
Work Environment
This position is entirely remote and uses company-provided systems and communication tools. destinationknot supports team members with training and resources to help them succeed in their roles.
