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Retail Associate / Customer Service Representative

Tasq-WorkQuezon City, Metro Manila, Philippines
On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:At least a Senior High School graduate, 2nd year college student, or holder of a 2-year vocational/associate degree (experience not required). ORHigh School Graduate (Old Curriculum) with a minimum of 1 year of BPO experience. Proficient in both spoken and written English. Willing to work fully on-site in Quezon City. Able to work on a shifting schedule. Available to start immediately.

About the job

Tasq-Work is looking for a Retail Associate / Customer Service Representative to support a growing retail account in Cyberpark, Quezon City. This role centers on providing responsive and helpful service to customers through multiple channels. Strong communication skills, attention to detail, and a practical approach to problem-solving are essential.

What you will do

  • Respond to customer inquiries by phone, email, and chat in a prompt and professional manner.
  • Work to resolve customer concerns and complaints, aiming to address issues on the first contact whenever possible.
  • Keep accurate records of all customer interactions.
  • Collaborate with team members to improve service processes.
  • Provide clear and accurate information about products and services to help customers make informed decisions.
  • Identify opportunities to improve the customer experience and suggest enhancements.
  • Strive to meet or exceed individual and team performance targets.

Location

This position is based onsite at Cyberpark in Quezon City, Metro Manila, Philippines.

About Tasq-Work

Tasq-Work is a vibrant and growing company dedicated to providing exceptional customer service solutions. We pride ourselves on fostering a supportive work environment where employees can thrive and develop their skills.

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