About the job
Tasq-Work is looking for a Retail Associate / Customer Service Representative to support a growing retail account in Cyberpark, Quezon City. This role centers on providing responsive and helpful service to customers through multiple channels. Strong communication skills, attention to detail, and a practical approach to problem-solving are essential.
What you will do
- Respond to customer inquiries by phone, email, and chat in a prompt and professional manner.
- Work to resolve customer concerns and complaints, aiming to address issues on the first contact whenever possible.
- Keep accurate records of all customer interactions.
- Collaborate with team members to improve service processes.
- Provide clear and accurate information about products and services to help customers make informed decisions.
- Identify opportunities to improve the customer experience and suggest enhancements.
- Strive to meet or exceed individual and team performance targets.
Location
This position is based onsite at Cyberpark in Quezon City, Metro Manila, Philippines.
