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Retail Support Specialist

DSI SystemsShelby Township, Michigan, United States
On-site Full-time $26/hr - $26/hr

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Experience Level

Entry Level

Qualifications

To succeed in this role, candidates should possess:Strong communication and interpersonal skills. Ability to handle stressful situations with emotional resilience. Proficiency with technology and troubleshooting. Experience in retail or customer service environments is preferred.

About the job

Join Our Dynamic Team!

With over 40 years of expertise in sales enablement and tailored business solutions, DSI Systems is dedicated to delivering exceptional value and results for our clients and partners. We are currently seeking enthusiastic individuals who are passionate about making a meaningful impact in sales and customer service. Our vibrant and fulfilling work culture provides ample opportunities for professional growth and significant contributions.

Position Overview

The Retail Support Specialist (RSS) plays a crucial role in providing direct, hands-on support to AT&T customers in bustling national retail settings. You'll engage with customers and retail partners to address various concerns related to accounts, billing, devices, and services, often within fast-paced, high-traffic environments. To excel in this position, you will need excellent communication skills, emotional resilience, and the ability to remain calm, accurate, and professional in dynamic retail situations.

 

Key Responsibilities:

 Customer Support

  • Deliver friendly, professional, and solution-oriented support to AT&T customers within national retail locations.
  • Address inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.
  • Troubleshoot wireless devices, network challenges, and feature functionalities.
  • Maintain focus, professionalism, and service quality in high-volume retail environments, especially during peak periods and escalated situations.

 Retail Partner Support

  • Serve as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Act as the main AT&T representative, leading in-store support for retail escalations.
  • Proactively collaborate with store leadership to resolve customer issues, enhance partnership alignment, and ensure a premier customer experience.

Work Environment & Schedule Expectations

  • This role involves working in a retail environment, requiring standing, walking, and engaging on the sales floor for up to 8 hours daily.
  • Availability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfortable working in busy, customer-facing settings with frequent interactions and problem-solving demands.

Operational Excellence

  • Efficiently navigate multiple systems while engaging with customers in real-time.
  • Accurately document all customer interactions and maintain compliance with company policies and privacy standards.
  • Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Ensure the execution and maintenance of approved planograms for mobile devices and signage.

About DSI Systems

At DSI Systems, we pride ourselves on our extensive experience and commitment to providing innovative business solutions that enhance sales performance. Join us to be part of a team that values growth, collaboration, and customer satisfaction.

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