Scale Relationship Manager

At Intercom, we are at the forefront of AI-powered customer service, dedicated to helping businesses create exceptional customer experiences.Our advanced AI agent, Fin, empowers organizations to provide seamless, round-the-clock customer support, transforming their customer interactions for the better. Coupled with our Helpdesk, Fin becomes part of the Intercom Customer Service Suite, delivering AI-enhanced support for intricate or high-touch queries requiring human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the standard for customer service. We are propelled by our core values—pushing boundaries, building with speed and intensity, and delivering extraordinary value to our clients.What’s the opportunity?Intercom is revolutionizing how companies foster customer relationships by integrating AI into our platform. As businesses embrace AI capabilities, they seek trusted partners to navigate changes, demonstrate value, and ensure that AI adoption leads to tangible business outcomes.We are in search of a dynamic sales leader to build, scale, and enhance a team of Small Business Relationship Managers. This role is tailored for individuals who excel at nurturing early-career sales talent, instilling robust sales practices, and guiding teams through product evolution and market changes.In this pivotal role, you'll be instrumental in retaining and expanding our customer base while facilitating their transition along the AI journey—from traditional to pioneering.What will I be doing?Lead and develop an AI-savvy RM team:Recruit, onboard, and mentor Relationship Managers within the Small Business segment.Transform representatives into skilled consultative sellers who can confidently present AI-driven solutions.Cultivate a culture of curiosity, learning, and continuous improvement as our AI capabilities advance.Inspire a commitment to high standards of performance, accountability, and customer-centricity.Own the business and drive results:Take accountability for your team’s revenue, including renewals, expansions, and pipeline generation.Implement strong forecasting discipline, deal inspections, and operational excellence at scale.Maintain consistent CRM practices and adherence to sales processes.Balance immediate execution with long-term team development and overall business health.Facilitate modern, value-based, and technical sales:

Role Overview 1000heads is seeking a Freelance Senior Relationship Manager based in Chicago, Illinois. This role focuses on managing and strengthening client relationships, drawing on significant experience to support client goals and satisfaction. What You Will Do Oversee and nurture client relationships, serving as a key point of contact. Apply proven strategies to support client success and long-term satisfaction. Collaborate with team members to ensure clients receive attentive, thoughtful service.

At Intercom, we're revolutionizing customer service through the power of AI. Our mission is to enable businesses to deliver exceptional customer experiences that truly resonate. Our premier AI agent, Fin, epitomizes this vision, providing businesses with around-the-clock, flawless customer support, and significantly enhancing customer interactions. Coupled with our Helpdesk, Fin forms the Intercom Customer Service Suite, offering AI-augmented assistance for complex queries requiring human touch.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, setting a new benchmark in customer service. Guided by our core principles, we continually strive to innovate, act with agility, and deliver unparalleled value to our clients.What’s the Opportunity?As a Commercial Relationship Manager, you will play a pivotal role in fostering growth within our current business landscape. Join us as we build a world-class sales organization, embarking on a thrilling journey ahead.At Intercom, we challenge the traditional sales approach. By placing our customers at the heart of our operations, we invite them to integrate Intercom into their core business strategies. We are committed to the growth and development of every team member, fostering an environment where internal promotion and creative contributions are valued. With our rapid expansion, you'll find abundant opportunities for advancement and ownership.Key ResponsibilitiesEstablish and nurture relationships with Intercom’s small business clientele, driving revenue growth and enhancing customer retention.Engage with existing customers to identify their business challenges and deliver tailored solutions leveraging our platform.Formulate strategic territory plans that highlight opportunities for upselling, cross-selling, and expanding into new business units while meeting business objectives.Acquire an in-depth understanding of customer businesses and goals, accurately forecasting sales pipelines.Collaborate with Marketing, Product, and Customer Success teams to relay customer insights that spur product innovation.Monitor and report on critical metrics related to customer growth, retention, and Intercom product utilization.Participate in team mentoring and development initiatives.

POSITION SUMMARY The Supplier Relationship Manager will spearhead the execution of Supplier Rescue Projects, defining the project scope and phases, assembling the project team, and regularly reporting progress and outcomes to senior management. This role is based onsite in Chicago, IL. JOB RESPONSIBILITIES Lead a cross-functional team to resolve supplier crises by identifying and addressing performance issues to minimize disruptions in the supply chain.Develop and implement a supplier recovery plan in collaboration with internal and external stakeholders, ensuring adherence to timelines, budgets, and quality standards.Enhance relationships, foster integration, improve communication, and mediate conflicts between supplier and Embraer teams, driving mutual success.Coordinate the KPO (PMO) and multi-disciplinary project teams to explore the best solutions to various challenges.Conduct regular evaluations of supplier performance and deliverables, track key performance indicators (KPIs), and initiate improvement initiatives as necessary.Prepare and present progress reports and ensure target achievements for management meetings, both internally at Embraer and with suppliers.Initiate and lead continuous improvement initiatives using Lean and P3E methodologies.Audit the management efficiency of suppliers and their sub-tier capabilities to ensure production flow and timely deliveries.Visit supplier sub-tiers as needed to assist in resolving issues.Collaborate with supplier and Embraer teams to investigate technical issues, identify appropriate solutions, and ensure quality throughout the delivery process.Monitor the production and delivery processes for raw materials, components, and spare parts based on supplier schedules, validating vendor capabilities to deliver quantities on time and to the agreed quality standards.Oversee material movements across manufacturing and inventory sequences.Audit materials and assess the quality of area services, including contract clauses and late deliveries.Provide regular comprehensive reports on observations, findings, and action plans agreed upon with suppliers, as well as on the implementation of these plans.

Lessen is a pioneering technology-driven provider of comprehensive property services that is redefining the management and delivery of commercial and residential real estate services on a large scale. Our innovative technology platform generates data-driven insights that reveal critical growth opportunities for the entire real estate ecosystem, which includes investors, property owners, managers, and service providers. We proudly maintain a network of over 30,000 vetted and qualified vendors (Lessen Affiliates) who cater to clients managing more than 1 million properties, efficiently processing over 3.5 million work orders annually across a diverse array of services. As a venture-backed, privately held company, Lessen, LLC operates out of offices located in Scottsdale and Chicago.As a Vendor Relationship Specialist, you will play a crucial role in fostering, developing, and enhancing productive relationships with our suppliers and vendors. This position operates under general supervision and focuses on building strong partnerships that drive success.*This position requires onsite attendance at our Chicago office on Tuesdays and Thursdays.

Flywheel Digital seeks a Business Manager based in Chicago, Illinois. This role centers on guiding strategic projects and strengthening client relationships. Role overview The Business Manager leads efforts to improve operational processes and deliver results for clients. Building and maintaining partnerships with clients is a key part of the work. Key responsibilities Lead and manage strategic projects from planning through execution Identify ways to improve operations and drive efficiency Develop and nurture strong partnerships with clients Support clients in reaching their business objectives Location This position is based in Chicago, Illinois.

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology, enabling businesses to provide unparalleled customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service solution available, ensuring that companies can offer continuous and flawless support, ultimately enhancing their customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, a comprehensive solution designed to handle intricate queries that necessitate a human touch.Since our inception in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, establishing a benchmark for customer service excellence. Our core values drive us to push limits, operate with urgency, and consistently deliver exceptional value to our clients.What’s the Opportunity?As a Mid-Market Relationship Manager, you will drive growth by transforming potential into expertise. You will manage a portfolio of dynamic customers, empowering them to leverage the full potential of Intercom. We are building a premier sales team that is fast-paced, ambitious, and fiercely dedicated to success.At Intercom, our approach to sales is unique. We don’t merely sell; we form partnerships. We encourage our customers to integrate Intercom as the core of their operations, starting with sales professionals who think expansively, act swiftly, and embody integrity in every interaction.We are committed to the professional development of every Relationship Manager. Growth is not just a concept here; it’s integral to how we promote, educate, and lead. In a fast-paced environment that rewards ownership, creativity, and ambition, you will have the opportunity to expand your influence and make a meaningful impact.What Will I Be Doing?Manage and expand a portfolio of Intercom’s mid-market clients; focusing on measurable revenue growth, customer retention, and long-term loyalty.Collaborate with executives to identify challenges, present AI-driven solutions, and connect Intercom’s platform to tangible business outcomes.Develop and implement territory strategies aimed at surpassing basic maintenance; focusing on upselling, cross-selling, and multi-unit growth through robust, data-supported plans.Work cross-functionally with Marketing, Product, and Customer Success teams to translate actual customer requirements into product innovation and go-to-market strategies.Analyze customer feedback to enhance the overall customer experience and ensure satisfaction.

Join Gusto as a Business Insurance Account Executive and play a pivotal role in helping small businesses thrive by providing essential insurance solutions tailored to their unique needs. As a key member of our team, you will engage with clients, assess their insurance requirements, and offer expert guidance to ensure they are adequately protected.This position offers the opportunity to work in various dynamic locations, including Denver, New York, Las Vegas, Atlanta, Chicago, and Phoenix. Your contributions will directly impact our clients' success, making this a rewarding and fulfilling career choice.

The Client Relationship Manager plays a pivotal role in overseeing new client accounts and collaborating closely with them to implement additional cost-saving programs. This energetic individual is essential to our team-oriented culture and must possess strong interpersonal skills, as effective communication with both clients and team members is vital. The Client Relationship Manager will work in tandem with the Sales team to manage accounts efficiently. We believe in the benefits of regular face-to-face collaboration. This role is based out of our Waltham, MA, Chicago, IL, or New London, CT office with expected travel of up to 4-5 times a year. Please note that we are unable to provide work sponsorship for this position. About Us: At Consolidated Concepts, we are revolutionizing cost reduction and profit optimization for multi-unit restaurants. Our mission is clear: to empower our clients by simplifying their supply chain and procurement processes. As part of the Buyers Edge Platform brand, we harness collective purchasing power to offer exclusive pricing on essential products and services. Our extensive services include a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in serving a diverse clientele, from emerging concept innovators to established national franchise giants. Your Contributions: Build and strengthen relationships with clients by understanding their business goals and delivering exceptional support as their primary point of contact at Consolidated Concepts. Conduct regular meetings and calls to keep clients updated on opportunities, concerns, and relevant information. Act as the client's advocate within Consolidated Concepts. Maintain organization for both the internal team and client needs. Proactively identify client needs and potential issues, providing recommendations and facilitating resolution actions. Spot potential upselling opportunities, including produce programs, supply chain consulting, and Master Distribution Agreement services. Coordinate and lead client-focused activities and initiatives.

Senior Lifestyle is seeking a full-time Business Office Manager based in Chicago. This role centers on managing the day-to-day administrative functions that keep the office running efficiently. The Business Office Manager collaborates with multiple teams to support organized processes and smooth communication. Main responsibilities Oversee daily office administration and support activities Coordinate with various departments to foster effective communication and teamwork Help maintain steady and efficient operations across the organization Play a part in creating a positive environment for residents and staff Collaboration and impact This position works closely with different teams to ensure workflows remain organized and responsive. The Business Office Manager helps create a welcoming and supportive atmosphere for everyone in the community.

Join Arista Networks as an Account Manager, where you will play a crucial role in managing customer relationships and driving business growth. You will leverage your expertise to deliver exceptional service and solutions tailored to meet client needs.

Accor Group is looking for a Business Development Manager based in Chicago. This position centers on identifying new business opportunities and forming strong partnerships to support company growth. Role overview The Business Development Manager will work to increase revenue by seeking out and developing relationships with key stakeholders. Building and maintaining these connections is essential to advancing Accor Group’s objectives in the region. Key responsibilities Identify and pursue new business opportunities to drive revenue growth Establish and nurture relationships with important stakeholders Support the company’s broader strategic goals through partnership development

Join Softworld, Inc., a dynamic leader in the staffing and technical services industry, as we seek a highly skilled Business Development Manager to become part of our high-performing team. We value a proven track record in contract staffing and technical services, and encourage applicants with local or national contract sales or recruiting experience to apply.Key Responsibilities:Build and nurture relationships with potential clients through networking, cold and warm calls, and lead generation.Identify and source qualified contract and permanent job requisitions.Achieve or surpass Gross Profit and Start goals established by management.Ensure strong Gross Profit margins by utilizing in-depth knowledge of the IT consulting market and effective negotiation skills with clients.Collaborate with internal recruiting partners to assess requirements and deliver qualified consultants to Softworld clients.Stay informed about industry trends and technological advancements relevant to your areas of support.

Join Arrive Logistics as a Business Development Partials Manager and play a pivotal role in driving our growth strategy. We are looking for a dynamic and results-oriented professional to manage our partial truckload business, fostering relationships with clients and optimizing our operations for maximum efficiency.Your responsibilities will include developing and executing business plans, identifying new market opportunities, and collaborating with cross-functional teams to enhance service delivery. If you are passionate about logistics and possess strong leadership skills, we want to hear from you.

As we continue to grow, we are thrilled to announce an exciting opportunity for a dedicated Business Development Manager specializing in Renal Dialysis to join our dynamic team at Daniels Sharpsmart!In this pivotal role, the selected candidate will be instrumental in spearheading new business initiatives, with a core focus on expanding Daniels’ client base and strategically enhancing our business portfolio. Upon joining, you will take ownership of an established customer portfolio and will be responsible for fostering and maintaining strong relationships with key stakeholders. You will identify upsell opportunities and ensure that both targets and satisfaction levels are consistently met. This position necessitates a thorough understanding of the complex interrelationships among various customer departments and committees, particularly with potential and existing clients.This position can be performed remotely from anywhere in North America, though it will require travel approximately 30% of the time.

As the Business Development Manager at Adlook, you will lead our efforts in acquiring new clients and establishing our cutting-edge Adlook SMART DSP (Self or Assisted Service Platform) across the United States.This position empowers you to adopt an entrepreneurial mindset in business development, foster robust relationships with stakeholders, and amplify the adoption of our platform throughout the region.You will be instrumental in shaping the advancement of our SMART sector while promoting Adlook's core values and unique selling propositions.

Join Real Chemistry as a Senior Manager of New Business Strategy, where you will play a pivotal role in shaping our growth initiatives and expanding our market presence. In this leadership position, you will oversee the development and execution of innovative business strategies, collaborating with cross-functional teams to drive results and enhance our competitive advantage.

Join our dynamic team as a Finance Business Manager at Eversana, where you will play a pivotal role in driving financial strategies for our agency operations. You will be responsible for overseeing budgeting, forecasting, and performance analysis, ensuring that we meet our financial goals while supporting our business objectives. This is an exciting opportunity to contribute to a fast-paced environment that thrives on innovation and collaboration.

Who We AreArrive Logistics stands at the forefront of the transportation and technology sector in North America. With ambitious growth plans and a commitment to innovation, we are not just a company but a thriving community. Our success is driven by our exceptional team and the collaborative environment we foster. We prioritize our employees’ growth and satisfaction, making Arrive Logistics an engaging place to work. Join us in this exciting journey and discover what makes our culture award-winning!Who We WantAs a Business Development Associate Manager at Arrive, you will be instrumental in propelling our business forward during an exciting phase of growth. Your industry expertise and passion will be vital in developing new sales representatives within the Combine, enhancing our relationships with existing customers, and evolving into a leadership role. This is a unique opportunity to transition your extensive freight brokerage knowledge into a position of influence and leadership.