companyIntercom logo

Scale Relationship Manager

IntercomChicago, Illinois
On-site Full-time $99K/yr - $130K/yr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

2+ years of experience in selling SaaS products, ideally with 1+ years in a closing role. Excellent communication and relationship-building skills. Proven track record in managing multiple accounts effectively. Strong analytical and problem-solving abilities. Ability to excel in a fast-paced, evolving environment.

About the job

Intercom supports nearly 30,000 companies in delivering customer service with advanced AI tools. Since 2011, its platform, including the AI agent Fin and the Intercom Helpdesk, has helped businesses address both routine and complex support needs.

Role overview

The Scale Relationship Manager works with Intercom’s existing business clients, focusing on growth and ongoing support. This position combines relationship management, strategic planning, and cross-team collaboration. Intercom emphasizes a customer-centered sales approach and encourages internal career development.

What you will do

  • Develop and maintain strong relationships with scaled business customers to support revenue growth and retention.
  • Work directly with clients to understand their challenges and recommend solutions using Intercom’s platform.
  • Create and execute territory plans to identify upsell, cross-sell, and expansion opportunities.
  • Gain insight into client objectives and ensure sales forecasts remain accurate.
  • Collaborate with Marketing, Product, and Customer Success teams to share customer feedback and contribute to product improvements.
  • Monitor and report on customer growth, retention, and product usage metrics.

Requirements

  • Minimum 2 years of SaaS sales experience, with at least 1 year in a closing role.
  • Strong communication and interpersonal skills.
  • Experience managing and prioritizing multiple accounts.
  • Analytical mindset with a focus on data-driven decisions.
  • Ability to adapt in a rapidly changing environment.

Location

This role is based in Chicago, Illinois.

About Intercom

Intercom is at the forefront of AI customer service, dedicated to enabling businesses to create phenomenal customer experiences. With our innovative AI solutions, we help streamline customer interactions and ensure businesses thrive in their customer service endeavors.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.