About the job
Optasia is a dynamic and publicly listed global fintech leader operating in over 38 countries, supported by eight regional commercial offices. Our mission is to empower banks and telecom operators to make informed, swift, and inclusive lending decisions through our cutting-edge credit scoring and AI-driven lending platforms. We pride ourselves on delivering socially impactful solutions that enable our partners to unlock new revenue opportunities, mitigate risks, and provide outstanding customer experiences. Join us to build a meaningful career in a stable, high-growth, multinational environment.
We are looking for a commercially savvy professional with a background in telecommunications and a keen understanding of fintech solutions to cultivate and enhance relationships with our mobile operator partners. In the role of Account Manager, you will oversee daily account performance, serve as the primary liaison for clients, and represent Optasia’s innovative lending and credit scoring solutions. Your responsibilities will include identifying growth and cross-selling opportunities, collaborating with internal teams to ensure successful service delivery, and driving measurable business outcomes that align with fintech and telecom objectives.
Key Responsibilities
- Manage a portfolio of customer accounts under the guidance of the Senior Customer Success Manager, assisting with daily commercial and operational functions.
- Act as the main operational contact for assigned accounts, ensuring regular communication to maintain service quality and responsiveness.
- Develop and sustain productive relationships with customer stakeholders, fostering long-term account health and satisfaction.
- Support account performance management by tracking KPIs, identifying risks or areas for improvement, and escalating issues as necessary.
- Evaluate and clarify customer needs, including operational requirements, product usage, and roadmap inputs in collaboration with senior team members.
- Analyze market and competitor trends, as well as account performance data, to aid in optimization and growth strategies.
- Provide regular updates on account performance, product usage, service delivery progress, and potential risks to both internal and external stakeholders.
- Coordinate with internal teams to facilitate contractual and operational delivery.
- Contribute to meeting service performance targets, including SLA compliance, operational KPIs, and financial goals, while assisting with billing, reconciliation, and payment-related processes.
