About the job
The Senior Technical Account Manager at Airwallex in Shanghai oversees key client accounts and supports the rollout of payment technology solutions. This role centers on building and maintaining strong client relationships, ensuring clients are satisfied, and acting as a trusted technical resource.
What you will do
- Manage major customer accounts, serving as the primary technical contact
- Guide clients in using Airwallex products and solutions
- Work closely with internal teams to address client needs and resolve technical issues
- Assist with onboarding and help optimize the ongoing client experience
Requirements
- Background in technical account management or a similar client-facing technical position
- Strong communication skills to build and maintain client relationships
- Ability to explain technical concepts in clear terms
- Comfort working with teams across different functions
Location
This position is based in Shanghai, China.
