IT Automation & Support Specialist

About Fever Fever is a technology platform focused on making culture and live entertainment accessible to everyone. Each month, over 300 million people in more than 55 countries use Fever to discover new experiences. The company partners with event creators, providing data and technology to help them innovate and reach wider audiences. Fever has worked with …

Join an esteemed Information Technology company expanding across Latin America! We are currently seeking a dedicated:Technical Support SpecialistMain Responsibilities:Deliver tiered technical support (EUC, Network, and Server) across various client accounts managed by GSB.Assist internal clients with technical issues.Willingness to travel for support across various states in the Republic and potentially abroad if necessary.Provide remote technical assistance.Support help desk operations.Adhere to GSB policies and practices.Demonstrate a proactive approach in all tasks.Safeguard company assets when required.Engage actively in company chats to offer ongoing support.Work both remotely and on-site as assigned to client locations.Schedule:Monday to Friday from 9:00 AM to 6:30 PM.Standard and superior benefits after 3 months.Salary: $14,000 - $16,000 MXN based on experience.Benefits:Savings fundMajor medical expense insuranceLife insurance

inetum2 is looking for a Support Engineer & Node Specialist in Monterrey. This role centers on maintaining node systems and providing dependable technical support. Key responsibilities Troubleshoot and resolve technical issues related to node systems Work directly with clients to handle support requests and answer questions Apply system improvements to boost performance and reliability Location This position is based in Monterrey.

At OpenTable, we proudly connect millions of diners with over 60,000 restaurant partners, leveraging 25+ years of expertise in the hospitality industry. As a part of Booking Holdings, Inc. (NASDAQ: BKNG), we are dedicated to empowering restaurants to flourish by providing cutting-edge technology that allows them to focus on what they do best: serving their guests while maintaining a healthy bottom line.Every member of our team has a significant impact on our mission and culture, which is centered around hospitality and taking care of others. Join us to be a part of a global team that includes our portfolio of metasearch brands.We are currently looking for a meticulous and customer-oriented Billing Support Specialist to join our Customer Support team. This pivotal role involves ensuring billing accuracy, addressing customer inquiries, supporting revenue operations, and managing collections activities. If you are a motivated professional eager to contribute to a dynamic team and develop your skills in billing operations, collections, and customer account management, we want to hear from you! The ideal candidate will possess strong financial acumen, exceptional customer service abilities, and the ability to thrive in a fast-paced, goal-oriented environment.Please note that this is a hybrid position, requiring in-office attendance three days a week and remote work two days a week.

Join Metova, a leading company specializing in the distribution of fresh fruits, as we seek a dedicated and proactive Administrative Assistant. In this role, you will support our daily operations and contribute to our team's success.

ABOUT USTransPerfect Gaming is a global collective of dedicated gaming enthusiasts committed to providing exceptional player support, community management, game testing, localization, cybersecurity solutions, co-development, and more. Our core values of innovation and collaboration stem from our passion for gaming. We strive to enhance every player's gaming experience by overcoming language barriers and fostering inclusive gaming communities. Together, we create engaging experiences that resonate with players around the world.POSITION SUMMARYAre you a passionate gamer looking to take the next step in your gaming career? Do you have a knack for building and nurturing online communities? If so, we want to hear from you!As a Portuguese Player Support Specialist, you will work alongside a diverse team, providing top-notch support to game developers and publishers worldwide. Join our vibrant team of over 1,000 in-house player support professionals and thrive in a fast-paced environment.KEY RESPONSIBILITIES● Address and resolve 'Calls for Help' received from the gaming community.● Familiarize yourself with the games you support to effectively address player inquiries.● Stay updated on changes in workflows, policies, and gameplay mechanics.● Master various ticketing and social media platforms.● Employ creativity in problem-solving on a daily basis.● Assist with data reporting through forms and spreadsheets.● Support management with various tasks as needed.● Achieve Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.● Enforce community guidelines and ensure fair treatment of all players.● Report on any issues or trends observed within the game.

Join our dynamic team as a Client Support Specialist at Concord Servicing, where your expertise will enhance client satisfaction and operational efficiency. In this role, you will provide exceptional support to our clients, addressing their inquiries and ensuring their needs are met promptly and professionally.

Join Docplanner as a CRM Support Specialist, where you will play a critical role in enhancing our customer relationship management systems. You will assist in troubleshooting, providing technical support, and ensuring that our CRM solutions meet the needs of our clients. Your expertise will contribute to optimizing user experience and improving overall customer satisfaction.

Role Overview Housecall Pro is looking for a Payment Support Specialist based in Mexico. This role focuses on supporting smooth payment experiences for customers and resolving payment-related issues with care and accuracy. What You Will Do Assist customers with payment questions and concerns Troubleshoot and resolve payment processing issues Deliver prompt and clear communication to clients Work proactively to identify and address potential payment challenges What We Value Strong problem-solving skills Attention to detail A proactive approach to customer support

Join 360dialog GmbH as a Support Specialist, where you will play a crucial role in providing exceptional support to our clients across the LATAM region. In this fully remote position, you will be responsible for addressing customer inquiries, troubleshooting issues, and ensuring a seamless experience for users of our platform.If you are passionate about customer service and are looking for an opportunity to grow within a dynamic team, we would love to hear from you!

Estamos en la búsqueda de un profesional en soporte técnico que posea experiencia demostrable en:Manejo de dispositivos terminales, incluyendo computadoras de escritorio, portátiles, tabletas y dispositivos móviles (Apple y Microsoft), así como software de sistema asociado.Soporte en dispositivos móviles, conectividad, redes y mantenimiento de salas de comunicaciones.Experiencia en impresoras, MFD y monitores.Instalaciones de audio y video, incluyendo señalización digital y equipos de retransmisión.Equipos para conferencias y reuniones.

Join our dynamic team at qadinc as an Application Support Specialist. In this role, you will be responsible for providing exceptional support for our cutting-edge AI applications, ensuring smooth operations and high user satisfaction. Your expertise will be key in troubleshooting issues, guiding users, and optimizing application performance.

Join Inetum as a Support Engineer & Node Specialist in Torreón! In this role, you will be responsible for providing technical support and managing node operations. Your expertise will help ensure smooth network functionality and enhance the overall user experience. If you are passionate about technology and enjoy problem-solving, we want to hear from you!

Join Shiji Group as a Level 1 PMS Support Specialist and be part of a dynamic team providing exceptional support for our Property Management Systems. You will assist clients with inquiries, troubleshoot issues, and ensure seamless operations of our software solutions.

Join Deliverect and be a part of our API-first platform that is transforming the commerce landscape. Our comprehensive suite of on and off-premise solutions empowers the food and retail sectors, enhancing revenue streams and streamlining operations to facilitate seamless sales and delivery experiences. Your role here will be pivotal in shaping how businesses engage with their customers in an ever-evolving global market.Department Overview:The Customer Experience team at Deliverect is committed to driving customer success through personalized assistance and 24/7 support. Our mission is to help businesses of all sizes unlock the full potential of our innovative products. As dedicated advocates for our users, our global team utilizes industry expertise and a customer-focused strategy to foster continuous improvement and achieve successful outcomes worldwide. We prioritize tailored support and serve as a central feedback point, combining a personal touch with cutting-edge technology to ensure exceptional customer experiences throughout every Deliverect journey.Your Contributions:As a Frontline Support Specialist, you will be the primary contact for most of our customers, expertly addressing technical and administrative challenges with precision. Your responsibilities will include timely communications with various teams, escalating issues to subject matter experts, and collaborating with external partners. This role is a part-time position, fully remote, allowing you to work from the comfort of your home.Work Schedule:This position requires availability beyond standard business hours, including weekends and holidays on a rotating basis. A typical work week may include Monday-Friday shifts from 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, with flexibility to meet operational needs. All hours worked in alignment with this schedule will be compensated according to local legal requirements, including overtime and holiday pay. Expected working hours range from 7:00 am to 10:00 pm regularly, with weekend shifts on a rotating schedule and holiday work based on business requirements.*This is a full-time, hybrid role with a flexible work schedule, allowing for 3 days in our Mexico office and 2 days of remote work.*

Housecall Pro creates tools for home service professionals, helping them manage their businesses more efficiently. The company’s mission centers on supporting those who maintain America’s homes, aiming to free up their time and improve their quality of life. The team is headquartered in Denver, Colorado, with colleagues working from Mexico, Brazil, Poland, the Philippines, and other countries. Housecall Pro values career growth and encourages input from every team member, no matter their location. Role overview The Payment Support Specialist acts as the primary contact for service professionals (Pros) who have questions about payments. This position calls for strong communication skills, especially when handling difficult conversations. Listening carefully, building rapport, and explaining complex payment topics in clear language are key parts of the job. Daily tasks include investigating high-risk accounts and transactions, troubleshooting technical problems, and sharing feedback with risk, product, engineering, and customer success teams to advocate for Pros. The support team looks for empathy, motivation, and a commitment to improving the experience for every Pro. What you will do Respond to payment-related issues for customers by phone and in writing, covering topics such as lending, account takeovers, debt collection, account reconciliation, and high-risk transactions Assist Pros in securing their accounts and provide best practices for account safety Interpret and help reconcile merchant services account ledgers Troubleshoot technical issues and support a diverse group of customers Advise on chargeback prevention and mitigation, including gathering and submitting supporting evidence Collaborate with other teams to ensure Pros receive seamless support Benefits Flexible paid time off and paid holidays An open culture where team members’ ideas are welcomed Location This Payment Support Specialist position is based in Mexico.

Join our dynamic team as an International Customer Support Specialist at Justworks! In this role, you will engage with customers across the globe, providing exceptional support and ensuring their experience with our platform is seamless. Your expertise will help clients navigate our services efficiently, fostering strong relationships and ensuring satisfaction.

Position: Junior Systems AdministratorHiring Location: Latin AmericaEmployment Type: Full-Time (Remote)Contract Type: Independent ContractorOverview:As a Junior Systems Administrator, you will play a crucial role in supporting our company's essential business systems and end-user technology environment. This dynamic position encompasses NetSuite administration, remote monitoring and management (RMM), desktop support, onboarding/offboarding processes, and managing user access permissions across various platforms. The ideal candidate is not only detail-oriented and organized but also highly motivated to advance within the realm of IT systems and operations.Key Responsibilities:1. NetSuite AdministrationAssist in configuring, customizing, and maintaining NetSuite.Create and update saved searches, reports, and dashboards to empower business teams.Troubleshoot user issues and escalate complex matters when necessary.Support data imports, audits, and cleaning operations.Help maintain roles, permissions, and comprehensive system documentation.2. RMM & Endpoint ManagementMonitor and manage company devices using the RMM tool (updates, security, alerts).Perform routine patching, software deployment, and remote troubleshooting.Ensure compliance of workstations with IT and security policies.3. Desktop SupportProvide Level 1–2 technical support for macOS/Windows devices, peripherals, and applications.Troubleshoot network, hardware, and software issues for both on-site and remote employees.Maintain an inventory of devices, accessories, and licenses.4. Google Workspace AdministrationManage user accounts, groups, shared drives, and security settings within Google Workspace.Support onboarding and offboarding workflows, including email setup, group management, and access provisioning.Troubleshoot issues related to Gmail, Drive, Meet, Calendar, and Admin Console.5. User Access & Permissions ManagementCreate, modify, suspend, and audit user accounts across core systems (NetSuite, Google Workspace, RMM, SaaS tools).Adhere to security best practices, including least-privilege access and MFA enforcement.Maintain thorough documentation of access processes and approval workflows.6. Onboarding & OffboardingSet up new hire accounts, equipment, permissions, and workspace tools.Conduct IT orientation sessions for new employees.Deprovision accounts and secure data access during offboarding.Qualifications:1–2 years of experience in IT support, systems administration, or a related field.Basic knowledge of NetSuite, ERP workflows, and IT support processes.Proficiency in troubleshooting macOS and Windows environments.Familiarity with Google Workspace and RMM tools.Excellent organizational skills and attention to detail.A proactive attitude towards learning and professional development.Join our team and help us drive success through technology!

ALTEN México is seeking a highly motivated and proactive IT Support Specialist to join our dynamic team. Our mission at ALTEN is to provide technical support services tailored to our clients' needs, ensuring continuity and efficiency across all IT operations.The ideal candidate will be responsible for delivering first-level technical assistance, managing and resolving issues related to hardware, software, and networks, as well as collaborating on projects to optimize technological services within the organization.Key Responsibilities:Respond to and resolve technical support requests via phone, email, and in-person.Diagnose issues and provide quick solutions to minimize downtime.Maintain documentation of support and incidents in the ticket management system.Collaborate with other technical teams to escalate incidents and ensure resolution.Proactively follow up on open incidents until closure.Install and configure equipment, software, and network devices as required.Ensure compliance with the company's security and cybersecurity policies.Train users on the efficient use and management of available technology.

Are you experienced in providing on-site technical support and administrative tasks within IT? This opportunity is for you!icorp, a specialized company in Information Technology, is seeking an Administrative Analyst to join our administrative team with a focus on procurement. You will be responsible for managing and following up on administrative processes related to acquisitions, vendor control, purchase orders, and invoicing, ensuring compliance with internal policies and established timelines.Experience the unique culture at icorp!Base Salary + Legal Benefits + BonusesLocation: San Antonio de la Punta, Querétaro, Qro.Schedule: Monday to Friday from 8:00 AM to 6:00 PM. Fixed Shift.Work Mode: On-site