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Experience Level
Entry Level
About the job
ServiceNow is hiring a Technical Support Engineer in Chiyoda City. This position focuses on helping customers resolve technical issues and get the most from ServiceNow’s products. The role calls for strong troubleshooting skills and a commitment to responsive, effective support.
What You Will Do
Diagnose and resolve complex technical problems for ServiceNow customers
Deliver timely solutions and clear communication throughout the support process
Work closely with customers to ensure their success with ServiceNow’s offerings
Contribute to a collaborative team environment and share knowledge with peers
Role Overview ServiceNow is hiring a Technical Support Engineer in Chiyoda City. This position focuses on helping customers resolve technical issues and get the most from ServiceNow’s products. The role calls for strong troubleshooting skills and a commitment to responsive, effective support. What You Will Do Diagnose and resolve complex technical problems f…
Join Datadog's dedicated technical solutions team, where we drive global growth by empowering potential clients and ensuring the satisfaction of our existing customers. Our role is to share deep technical and product knowledge through engaging demos, informative presentations, thorough technical evaluations, and ongoing support. As a rapidly expanding global team, we prioritize collaboration and continuous learning to enhance our technical prowess. At Datadog, we value a collaborative office culture that fosters creativity and strong relationships. We support a hybrid work model, allowing our team members to achieve a balance that suits their lifestyle. Key Responsibilities: Lead, develop, and mentor an agile team of Solutions Engineers in addressing client inquiries, troubleshooting issues, and exploring over 1000 Datadog integrations.Facilitate the successful onboarding process for new Solutions Engineers.Assist in managing Solutions Engineering queues and collaborate with Product and Engineering teams on urgent matters.Evaluate and prioritize Solutions Engineering escalations while maintaining communication with customers in Japan.Distribute customer requests throughout the day as part of a queue rotation schedule.Coordinate demo training and contribute to demo certification efforts.Support incident response during outages by communicating with customers and relaying vital information to internal teams.Develop and maintain documentation and knowledge base articles for various technologies.
At Fastly, we empower individuals to stay connected with the digital experiences they cherish. Our edge cloud platform enables businesses to deliver exceptional digital services swiftly, securely, and reliably by processing, serving, and safeguarding applications as close to end-users as possible—at the Internet's edge. Designed to harness the power of modern internet technologies, our platform is programmable and supports agile software development. Fastly proudly serves some of the world’s leading companies, including GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to build a more trustworthy Internet.Network Support EngineerThe Fastly Edge Cloud Platform underpins the best of the internet, and our Mission Control Program (MCP) plays a pivotal role within our broader Customer Experience organization, ensuring operational excellence and success.As a Network Support Engineer, you will be the guardian of service quality, transforming large volumes of monitoring data into actionable insights before they affect our strategic accounts and high-profile digital partners. You will not just respond to issues; you will lead problem management and continuous improvement initiatives, ensuring our platform remains resilient for organizations within our Performance and Focus Centers. During critical platform incidents, you will serve as a vital advocate for these accounts, working alongside incident commanders to ensure mitigation strategies prioritize the stability of their unique traffic profiles. By collaborating with various engineering teams on network delivery and compute services, you will provide proactive troubleshooting, maintenance coordination, and lead contributor analysis necessary to manage the world's most complex traffic.Your ResponsibilitiesTransform high-velocity monitoring data into actionable insights for strategic and high-touch enterprise accounts using the Fastly Observability platform to pinpoint and resolve performance trends.Lead Live Event Monitoring (LEM) initiatives for significant traffic events, guaranteeing a high-quality and seamless digital experience.Oversee administrative updates and coordination via fastlystatus.com to ensure transparent, impact-focused communication between engineering and revenue teams.Advocate for strategic customers during maintenance planning, ensuring timely notifications and identifying necessary configuration updates before implementation.
About ClickHouseFeatured in the 2025 Forbes Cloud 100 list, ClickHouse stands out as a pioneering and rapidly expanding private cloud company. With over 3,000 clients and an astounding annual recurring revenue growth of over 250%, ClickHouse is at the forefront of real-time analytics, data warehousing, observability, and AI workloads.Our company's impressive growth trajectory was recently reinforced by a $400 million Series D funding round. In just the last three months, notable clients such as Capital One, Lovable, Decagon, Polymarket, and Airwallex have either adopted our platform or expanded their existing deployments. These clients join a prestigious list of AI innovators and global brands including Meta, Cursor, Sony, and Tesla.Join us on our mission to revolutionize data utilization. Become a part of our exciting journey!This position is open for candidates located in Japan. The specific location within Japan is flexible, as this role is predominantly remote with occasional onsite travel to support our clients in Tokyo.Your Role:We are expanding our support team at ClickHouse, dedicated to delivering exceptional service to our customers globally. We are looking for someone eager to undertake a diverse range of tasks related to our clients in Japan, as well as across the Asia-Pacific and EMEA regions. This customer-facing role includes onsite client visits in Japan. You will manage various responsibilities including handling support tickets, community engagement, assisting with pre- and post-sales customer activities, collaborating with our Go To Market team on intricate technical aspects of proofs of concept, and proposing enhancements to our Support processes at ClickHouse. This is a fantastic opportunity for someone ready to take initiative and help us strengthen our regional presence in Japan!Potential Projects:Collaborate closely with the Support Services team, Engineering, and Product Management to identify user and customer requirements.Create solutions based on ClickHouse Cloud and ClickHouse open-source that can be disseminated to our users, community, and customers through documentation, knowledge bases, blogs, meetups, webinars, and training sessions.Contribute to mentoring, training, and sharing insights with colleagues, users, and customers.Ultimately, you will provide outstanding customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers are committed to delivering professional responses, on-call coverage, and guidance within the stipulated Service Level Agreement (SLA) for technical cases.
Join Wiz Inc., a trailblazer in cloud security that empowers businesses to flourish in the cloud. As the fastest-growing startup ever, Wiz is dedicated to helping organizations secure their cloud environments, accelerating their business growth. With a solid track record of success and a commitment to nurturing world-class talent, we are trusted by security teams across the globe.Our diverse team of Wizards, hailing from over 20 countries, collaborates to safeguard the infrastructure of hundreds of clients, including more than 50% of the Fortune 100, who rely on us to scan and secure over 230 billion files on a daily basis. As a leading player in a rapidly expanding market, this is your opportunity to make a meaningful impact. At Wiz, you will have the freedom to innovate, think outside the box, and leverage your full range of skills to contribute to our remarkable growth. Join us in creating secure cloud environments that enable top companies to operate more efficiently.SUMMARY As a Solutions Support Engineer, you will join a global team that is committed to delivering exceptional technical support experiences. Your responsibilities will include troubleshooting technical issues for customers, utilizing a combination of debugging, networking, system administration, documentation updates, and when necessary, developing solutions for clients, all while scaling our support offerings through coding and scripting.
At Datadog, we are experts in our internal products. Our Technical Solutions team drives Datadog's global growth by educating potential clients and ensuring the success and satisfaction of existing customers. We share our technical and product expertise through demos, presentations, technical assessments, and ongoing support. The Technical Solutions team is a growing global group that collaborates continuously to share knowledge and enhance technical skill sets.We value relationships, collaboration, and creativity as part of our office culture. To help you achieve the work-life harmony that suits you, we operate as a hybrid workplace. Key Responsibilities:Continuously provide training on platform usage through multiple channels (ticketing system, live chat, screen sharing tools) while identifying and resolving necessary technical support issues.Reproduce technical problems and dive deep into Datadog's 1000+ integrations.Obtain demo certification and lead product demos for clients.Participate in product discussions with internal teams based on customer feedback.Conduct training as a specialist with advanced knowledge of Datadog product areas.Work at the Datadog office at least three days a week. Qualifications:Minimum of 2 years of experience in multi-channel technical support at a SaaS company.Experience using software such as Zendesk, Jira, Confluence, or similar tools.Engineering background with troubleshooting and programming experience.Self-motivated individuals who pay attention to detail and have a strong desire to learn continuously.Critical thinkers with a client-centered approach.Effective communication skills, both written and verbal.Programming experience and basic knowledge of Linux.Availability for rotating shifts, including weekends.This position requires business-level or native proficiency in Japanese (both spoken and written). At Datadog, we value diversity in our workforce. We understand that not everyone will meet all of the qualifications listed above on their first day. If you have a passion for technology and a desire to grow your skills, we encourage you to apply. Benefits and Growth Opportunities:Exceptional onboarding experience.Ongoing professional development, product training, and career path offerings.Equity grants (RSUs) for new employees and an employee stock purchase plan (ESPP).Mentorship and buddy programs for building internal networks.An inclusive corporate culture with opportunities to participate in community guilds.Comprehensive health-related benefits.Corporate defined contribution retirement plan (401K). The details mentioned above may vary based on the employment conditions in the country of employment and at Datadog.To ensure understanding among all candidates worldwide, some items regarding application information have been left in English. For a complete overview of job postings in English, please click here.
Join us in expanding our global footprint as we leverage our remarkable achievements in the database sector. The database market is set to experience significant growth, and TiDB stands at the forefront as a transformative force with its Database and Database as a Service solutions. TiDB is an open-source, cloud-native, distributed SQL database designed for flexible scaling and real-time analytics. Our platform is trusted by large enterprises across diverse sectors including financial services, logistics, gaming, e-commerce, and SaaS, successfully managing mission-critical applications. With a vibrant open-source community (over 39,500 stars on GitHub), cutting-edge products, and a culture that fosters innovation and inclusivity, we invite you to explore career opportunities at TiDB and be part of our exciting journey.Position OverviewAs a Technical Support Engineer (TSE), you will provide comprehensive technical assistance to enterprise clients, ensuring the optimal performance and stability of TiDB. Your role will involve troubleshooting issues, performance optimization, and proactive support, empowering our clients to utilize TiDB with confidence.Utilizing your advanced knowledge of databases and distributed systems, you will help resolve technical challenges, propose operational improvements, and collaborate effectively with both internal teams and customers, contributing to their success.Key ResponsibilitiesAddress technical inquiries related to TiDB and its components, investigating and resolving performance issues and incidents.Assist in recovering from major incidents and conducting root cause analysis, organizing trends and providing feedback for product enhancements.Support the setup, configuration, and upgrades of TiDB clusters, facilitating their deployment and operational needs.Propose and optimize architectures tailored to customer environments, ensuring seamless integration with existing systems.Develop technical documentation such as installation procedures and configuration guides, enhancing our knowledge base.Provide pre-sales technical support during the PoC phase, working closely with technical teams to improve support quality.
Join a global leader in networking solutions where over 50,000 customers trust our robust, cloud-driven networking technologies. Our top-rated services empower businesses to accelerate their digital transformation and achieve remarkable advancements. With consistent double-digit growth, no other provider is better equipped to deliver scalable outcomes than Extreme Networks.At Extreme, we strongly believe in inclusion as a fundamental value. We are dedicated to cultivating a workplace that celebrates diversity and creates an environment where all employees can thrive, valuing their unique perspectives.Become part of Something Big with Extreme! As a recognized leader in global networking, now is the perfect time to join our dynamic team.Premier Delivery EngineerOur commitment to our core values drives us forward, enabling us to achieve success collectively. Diversity and inclusion are at the heart of our ethos, and we take pride in fostering an environment where every employee can flourish. As a Premier Resident Engineer (PRE), you will serve as a dedicated resource providing exceptional service and support for Extreme Networks' products and solutions. Premier Resident Engineer Role:The Extreme Premier Resident Engineer (PRE) will collaborate within a highly skilled team of engineers in Japan, taking on a full-time resident engineer position. This role demands a wide array of technical, troubleshooting, and planning skills, along with outstanding customer communication abilities. As a trusted advisor, the PRE will ensure high-quality implementations across all areas of the Extreme Network product suite, making certain that they meet the customer's functional requirements.Extreme Networks is an equal opportunity employer, offering fair employment opportunities to all employees and applicants while prohibiting discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by local, state, or federal laws.
Join IFS AB as a Consultant in Business Applications specializing in Finance. In this dynamic role, you will be instrumental in helping our clients optimize their financial operations through advanced business applications. Your expertise will guide them in implementing solutions that enhance efficiency, accuracy, and decision-making.We are looking for a proactive and analytical individual who thrives in collaborative environments. You will work closely with cross-functional teams to ensure successful deployment and adoption of our financial solutions.
Embark on a rewarding journey with ASM, where advanced technology converges with a collaborative spirit.For over 55 years, ASM has been a pioneer in innovation and technological advancements. Our diverse team of more than 4,500 ASMers, representing 70 nationalities, is at the forefront of transformative trends such as 5G, cloud computing, AI, and autonomous driving. Beyond being a tech leader, we prioritize diversity, inclusion, and sustainability, striving to leave a positive imprint on the world. Our comprehensive development programs are designed to nurture your career growth, pushing the boundaries of innovation and unlocking your full potential.Role OverviewAs a Software Support Engineer (SSE) at ASM, you will be pivotal in maintaining the reliability of our software within customer environments and crafting customized solutions. You will collaborate closely with field teams and customers to swiftly identify and resolve issues, support host automation, and contribute to feature development based on customer requirements.Key Responsibilities (in order of priority)Ensuring Software Reliability for CustomersQuickly identify, troubleshoot, and resolve software issues in customer settings.Coordinate with field support engineers to manage escalations and ensure timely solutions.Gather and analyze system data from field tools to support root cause analysis and continuous improvement.Collaborate with QA and support teams to document and replicate bugs for regression testing.Development of Customer-Specific FeaturesReview and interpret customer specifications to aid in feature development and customization.Assist in designing and implementing tailored small-scale features for customers.Provide technical insights during discussions on specifications and requirements.Field Support and Host AutomationOffer online assistance for host automation and interface-related challenges.Support customers with software upgrades and validation of new versions.Act as the customer advocate within internal teams, aligning priorities and expectations.
■職種概要Mujin Japan's AGV projects stand alongside our arm robot initiatives as a cornerstone of our operations. We proudly lead in the number of deployed units domestically, particularly valued by major manufacturers and logistics companies—a unique strength of Mujin. By automating manual tasks such as sorting and stacking with robots, coupled with the automation of transportation processes through AGVs, Mujin Japan has successfully met a diverse range of automation needs across various sectors, including logistics, e-commerce, automotive, consumer goods, pharmaceuticals, and materials manufacturing. As a result, our business has evolved into a total solutions provider in its third phase.As an AGV Support Engineer, you will play a pivotal role in supporting the stable operation of thousands of AGVs already deployed at client sites. Your responsibilities will encompass maintenance, troubleshooting, and client interactions, while also contributing to enhancing AGV system performance and developing preventive maintenance strategies.■部署役割The Service Department is dedicated to providing after-sales support for our robot systems and Mujin robots delivered to clients. This includes planning annual inspections, estimating labor requirements, coordinating with clients, and handling on-site responses. To enhance the capabilities of the Service Department, we anticipate the need for sales initiatives to propose additional services, allowing for a more sophisticated approach to after-sales service planning and improvements.■募集背景With the expansion of the Okazaki office, there has been an increased demand for AGV shipping operations, as well as the construction of robot cells for demonstrations and tests. Consequently, we are seeking individuals who can lead the establishment of the Okazaki office.
Veeva Systems is a mission-driven organization and a leader in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients worldwide. As one of the fastest-growing SaaS companies in history, we achieved over $2 billion in revenue last year and have significant growth potential on the horizon.At Veeva, our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—drive our operations. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of customers, employees, society, and investors.Join us in transforming the life sciences industry and making a meaningful impact on our customers, employees, and communities.The RoleWe are looking for a skilled Product Support Engineer to join our dynamic Product Support team. You will be part of an innovative company recognized as a market leader in SaaS solutions for the life sciences sector. In this role, you will support our customers and collaborate with internal teams including Consulting and Sales Engineering. Your responsibilities will include working closely with Development and QA teams to diagnose, troubleshoot, and resolve complex technical issues. You will need to be adaptable, persistent, and think creatively to overcome challenges.This is a full-time position with a Monday to Friday schedule, including rotational on-call responsibilities during public holidays and weekends.We have openings for various levels, including Associate and Senior Product Support Professionals. If you are excited about our mission and what we are building, we encourage you to apply.
Veeva Systems is a pioneering organization dedicated to transforming the life sciences industry by accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we exceeded $2 billion in revenue last fiscal year with significant growth horizons ahead.At Veeva, we uphold core values: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to harmonizing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you with the flexibility to work from home or in the office, fostering an environment where you can thrive.Join us in revolutionizing the life sciences sector, making a positive impact on customers, employees, and communities.The RoleWe are on the lookout for a skilled Product Support Engineer to become a vital part of our Product Support team. You will be joining a dynamic and innovative company recognized as the market leader in SaaS solutions within the Life Sciences sector. In this role, you will support our customers and internal teams, including Consulting and Sales Engineering. Collaborating closely with Development and QA, you will diagnose, troubleshoot, and resolve complex technical issues. A quick learner with a knack for creative problem-solving will thrive in this position.This full-time position operates Monday through Friday, with rotational on-call duties during public holidays and weekends.We are hiring for various levels, including Associate and Senior Product Support Professionals. If you are excited about our mission, we encourage you to apply.
Join ASM's dynamic team, where innovation meets collaboration.For over 55 years, ASM has been a leader in technological advancements, pushing the boundaries of what's possible. With a diverse workforce of more than 4,500 professionals from 70 nationalities, our semiconductor solutions are integral to the evolution of 5G, cloud computing, artificial intelligence, and autonomous vehicles. We believe in promoting diversity, inclusion, and sustainability to make a meaningful impact globally. Our development programs are designed to nurture your professional growth, empowering you to innovate and achieve your full potential.[Responsibilities]Customer Support & Escalation ManagementServe as the primary point of contact for customer technical inquiries and issues.Manage customer escalations, guiding them from problem identification to resolution.Lead cross-functional teams to collaborate with BU Engineering and global support to address critical challenges.Tool Performance & Availability ImprovementFoster continuous enhancements in system uptime, performance, and availability at customer sites.Utilize data-driven methods to analyze key issues and prioritize corrective measures.Ensure effective implementation of corrective and preventive actions to mitigate recurring problems.Quality, NC, and Retrofit ManagementOversee Non-Conformance (NC) management and facilitate the completion of 8D reports for significant issues.Support Field Change Orders (FCO), retrofit, and Technical Service Bulletins (TSB) for existing products.Manage Installation Qualification (IQ) and warranty processes to achieve targets for cycle time, cost, and quality.NPI / CIP SupportAssist New Product Introduction (NPI) and Continuous Improvement Process (CIP) initiatives from customer engagement and field implementation perspectives.Act as the product authority for assigned tools, ensuring knowledge transfer and deployment of best practices.Collaborate with internal teams to relay customer feedback and drive design and process enhancements.Communication & Stakeholder ManagementProvide timely updates on issues, risks, and action plans.Align with management and engineering on priorities and commitments to customers.Build and maintain strong, trust-based relationships with customers through effective communication.
If you are interested in joining our dynamic team at Wieden+Kennedy in Tokyo, we invite you to submit your general application. Although there may not be current openings, we are always on the lookout for talent that aligns with our creative vision. If a suitable position becomes available in the future, we will be sure to reach out to you!
Join our dynamic team at IFS AB as a Business Applications Consultant specializing in the manufacturing sector. In this pivotal role, you will leverage your expertise to provide innovative solutions that align with our clients' business objectives.As a Business Applications Consultant, your primary responsibilities will include analyzing client requirements, designing effective business solutions, and ensuring successful implementation. You will work closely with cross-functional teams to enhance manufacturing processes and drive operational efficiencies.
We are seeking a skilled Application Developer to join our dynamic team at System Canada Technologies. In this role, you will be responsible for designing and implementing innovative software solutions tailored to the securities industry. Your expertise will contribute to enhancing our existing applications and developing new functionalities that meet the evolving needs of our clients.As a key member of our development team, you will collaborate with cross-functional teams to ensure the delivery of high-quality software products. You will utilize your programming skills and knowledge of securities systems to create efficient, scalable applications that drive operational excellence.
■Position OverviewAt Mujin, our AGV projects are among the key pillars of our operations, alongside our arm robot initiatives. We boast the highest deployment figures in Japan, especially within major manufacturing and logistics sectors, a distinctive advantage that sets Mujin apart. Our automation solutions span from manual sorting and stacking processes to the automation of transporting and delivering goods through AGVs, addressing diverse automation needs across industries such as e-commerce, automotive, consumer goods, pharmaceuticals, and material manufacturers. This evolution has guided Mujin Japan towards a comprehensive total solution model in its third phase.The AGV Support Engineer plays a pivotal role in ensuring the stable operation of several thousand AGVs deployed at our clients' sites. You will be responsible for a wide range of tasks, from on-site inspections and maintenance to troubleshooting and customer interaction, contributing to performance enhancements of AGV systems and the establishment of preventive maintenance frameworks.■Department RoleThe Service Department is dedicated to providing after-sales support for the robotic systems and Mujin robots that have been delivered to clients. Responsibilities include planning annual inspections, estimating labor costs, coordinating with clients, and handling on-site issues. As we aim to expand the capabilities of the Service Department, there may be opportunities to propose services to clients, extending beyond mere maintenance tasks to planning and improving advanced after-sales services.■Recruitment BackgroundPreviously, after-sales support for Mujin's AGVs (Automated Guided Vehicles) was managed by field service engineers who also handled robots. However, with the increasing trend of standalone AGV system deployments, there is an urgent need to establish a more rapid and high-quality support structure. The revenue and customer adoption of the AGV business continue to grow, necessitating the hiring of dedicated field service engineers with expertise in AGV services to consolidate and enhance our response capabilities. We welcome candidates who are not only technically knowledgeable but also interested in team building and systematization.
Embark on an exciting journey with ASM, where innovative technology meets a spirit of collaboration.For over 55 years, ASM has been leading the charge in technological advancements, remaining at the forefront of innovation. Our workforce of over 4,500 employees, representing 70 nationalities, plays a pivotal role in driving trends in sectors such as 5G, cloud computing, AI, and autonomous driving. We pride ourselves not only on our technological prowess but also on our commitment to diversity, inclusion, and sustainability, striving to make a positive impact globally. Our development initiatives are designed to foster your growth, shaping the future and pushing the boundaries of innovation.Mission of the RoleIn this critical position, you will ensure the performance, reliability, and success of our advanced plasma-based semiconductor equipment. This role places you at the forefront of customer-facing technical support, collaborating closely with key global clients while partnering with engineering teams in Tama and engaging with colleagues across Japan, Korea, and the United States. Your deep technical expertise, strong sense of ownership, and effective communication will directly enhance ASM's ability to provide world-class support within a fast-paced, innovative environment.Your ResponsibilitiesDeliver expert-level technical support for advanced PECVD and plasma-based equipment.Diagnose, troubleshoot, and resolve complex electro-mechanical, plasma, and software-related issues escalated beyond first-line support.Lead root cause analysis and clearly communicate issues, countermeasures, and expectations to customers and internal teams.Collaborate closely with engineering teams in Tama on design feedback, reliability improvements, and maintenance enhancements.Assist with system installations, upgrades, engineering change implementations, and customer technical training.Coordinate technical and administrative support activities including installation, repair, preventive maintenance, and upgrades at customer sites.Report design, reliability, and maintenance issues to design and software engineering teams.Engage directly with customers, from engineers to management-level stakeholders such as Directors and VPs.Collaborate with a global support team spanning Japan, Korea, and Arizona.Travel globally up to 50% of the time (approximately six months per year).
Join Mercari, a leading marketplace platform, as a Growth Data Scientist focused on enhancing our mobile application. In this role, you will leverage data analytics to drive user engagement and growth strategies. Your insights will inform product development and marketing initiatives, ensuring that our app meets the needs of our diverse user base.
Role Overview ServiceNow is hiring a Technical Support Engineer in Chiyoda City. This position focuses on helping customers resolve technical issues and get the most from ServiceNow’s products. The role calls for strong troubleshooting skills and a commitment to responsive, effective support. What You Will Do Diagnose and resolve complex technical problems f…
Join Datadog's dedicated technical solutions team, where we drive global growth by empowering potential clients and ensuring the satisfaction of our existing customers. Our role is to share deep technical and product knowledge through engaging demos, informative presentations, thorough technical evaluations, and ongoing support. As a rapidly expanding global team, we prioritize collaboration and continuous learning to enhance our technical prowess. At Datadog, we value a collaborative office culture that fosters creativity and strong relationships. We support a hybrid work model, allowing our team members to achieve a balance that suits their lifestyle. Key Responsibilities: Lead, develop, and mentor an agile team of Solutions Engineers in addressing client inquiries, troubleshooting issues, and exploring over 1000 Datadog integrations.Facilitate the successful onboarding process for new Solutions Engineers.Assist in managing Solutions Engineering queues and collaborate with Product and Engineering teams on urgent matters.Evaluate and prioritize Solutions Engineering escalations while maintaining communication with customers in Japan.Distribute customer requests throughout the day as part of a queue rotation schedule.Coordinate demo training and contribute to demo certification efforts.Support incident response during outages by communicating with customers and relaying vital information to internal teams.Develop and maintain documentation and knowledge base articles for various technologies.
At Fastly, we empower individuals to stay connected with the digital experiences they cherish. Our edge cloud platform enables businesses to deliver exceptional digital services swiftly, securely, and reliably by processing, serving, and safeguarding applications as close to end-users as possible—at the Internet's edge. Designed to harness the power of modern internet technologies, our platform is programmable and supports agile software development. Fastly proudly serves some of the world’s leading companies, including GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to build a more trustworthy Internet.Network Support EngineerThe Fastly Edge Cloud Platform underpins the best of the internet, and our Mission Control Program (MCP) plays a pivotal role within our broader Customer Experience organization, ensuring operational excellence and success.As a Network Support Engineer, you will be the guardian of service quality, transforming large volumes of monitoring data into actionable insights before they affect our strategic accounts and high-profile digital partners. You will not just respond to issues; you will lead problem management and continuous improvement initiatives, ensuring our platform remains resilient for organizations within our Performance and Focus Centers. During critical platform incidents, you will serve as a vital advocate for these accounts, working alongside incident commanders to ensure mitigation strategies prioritize the stability of their unique traffic profiles. By collaborating with various engineering teams on network delivery and compute services, you will provide proactive troubleshooting, maintenance coordination, and lead contributor analysis necessary to manage the world's most complex traffic.Your ResponsibilitiesTransform high-velocity monitoring data into actionable insights for strategic and high-touch enterprise accounts using the Fastly Observability platform to pinpoint and resolve performance trends.Lead Live Event Monitoring (LEM) initiatives for significant traffic events, guaranteeing a high-quality and seamless digital experience.Oversee administrative updates and coordination via fastlystatus.com to ensure transparent, impact-focused communication between engineering and revenue teams.Advocate for strategic customers during maintenance planning, ensuring timely notifications and identifying necessary configuration updates before implementation.
About ClickHouseFeatured in the 2025 Forbes Cloud 100 list, ClickHouse stands out as a pioneering and rapidly expanding private cloud company. With over 3,000 clients and an astounding annual recurring revenue growth of over 250%, ClickHouse is at the forefront of real-time analytics, data warehousing, observability, and AI workloads.Our company's impressive growth trajectory was recently reinforced by a $400 million Series D funding round. In just the last three months, notable clients such as Capital One, Lovable, Decagon, Polymarket, and Airwallex have either adopted our platform or expanded their existing deployments. These clients join a prestigious list of AI innovators and global brands including Meta, Cursor, Sony, and Tesla.Join us on our mission to revolutionize data utilization. Become a part of our exciting journey!This position is open for candidates located in Japan. The specific location within Japan is flexible, as this role is predominantly remote with occasional onsite travel to support our clients in Tokyo.Your Role:We are expanding our support team at ClickHouse, dedicated to delivering exceptional service to our customers globally. We are looking for someone eager to undertake a diverse range of tasks related to our clients in Japan, as well as across the Asia-Pacific and EMEA regions. This customer-facing role includes onsite client visits in Japan. You will manage various responsibilities including handling support tickets, community engagement, assisting with pre- and post-sales customer activities, collaborating with our Go To Market team on intricate technical aspects of proofs of concept, and proposing enhancements to our Support processes at ClickHouse. This is a fantastic opportunity for someone ready to take initiative and help us strengthen our regional presence in Japan!Potential Projects:Collaborate closely with the Support Services team, Engineering, and Product Management to identify user and customer requirements.Create solutions based on ClickHouse Cloud and ClickHouse open-source that can be disseminated to our users, community, and customers through documentation, knowledge bases, blogs, meetups, webinars, and training sessions.Contribute to mentoring, training, and sharing insights with colleagues, users, and customers.Ultimately, you will provide outstanding customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers are committed to delivering professional responses, on-call coverage, and guidance within the stipulated Service Level Agreement (SLA) for technical cases.
Join Wiz Inc., a trailblazer in cloud security that empowers businesses to flourish in the cloud. As the fastest-growing startup ever, Wiz is dedicated to helping organizations secure their cloud environments, accelerating their business growth. With a solid track record of success and a commitment to nurturing world-class talent, we are trusted by security teams across the globe.Our diverse team of Wizards, hailing from over 20 countries, collaborates to safeguard the infrastructure of hundreds of clients, including more than 50% of the Fortune 100, who rely on us to scan and secure over 230 billion files on a daily basis. As a leading player in a rapidly expanding market, this is your opportunity to make a meaningful impact. At Wiz, you will have the freedom to innovate, think outside the box, and leverage your full range of skills to contribute to our remarkable growth. Join us in creating secure cloud environments that enable top companies to operate more efficiently.SUMMARY As a Solutions Support Engineer, you will join a global team that is committed to delivering exceptional technical support experiences. Your responsibilities will include troubleshooting technical issues for customers, utilizing a combination of debugging, networking, system administration, documentation updates, and when necessary, developing solutions for clients, all while scaling our support offerings through coding and scripting.
At Datadog, we are experts in our internal products. Our Technical Solutions team drives Datadog's global growth by educating potential clients and ensuring the success and satisfaction of existing customers. We share our technical and product expertise through demos, presentations, technical assessments, and ongoing support. The Technical Solutions team is a growing global group that collaborates continuously to share knowledge and enhance technical skill sets.We value relationships, collaboration, and creativity as part of our office culture. To help you achieve the work-life harmony that suits you, we operate as a hybrid workplace. Key Responsibilities:Continuously provide training on platform usage through multiple channels (ticketing system, live chat, screen sharing tools) while identifying and resolving necessary technical support issues.Reproduce technical problems and dive deep into Datadog's 1000+ integrations.Obtain demo certification and lead product demos for clients.Participate in product discussions with internal teams based on customer feedback.Conduct training as a specialist with advanced knowledge of Datadog product areas.Work at the Datadog office at least three days a week. Qualifications:Minimum of 2 years of experience in multi-channel technical support at a SaaS company.Experience using software such as Zendesk, Jira, Confluence, or similar tools.Engineering background with troubleshooting and programming experience.Self-motivated individuals who pay attention to detail and have a strong desire to learn continuously.Critical thinkers with a client-centered approach.Effective communication skills, both written and verbal.Programming experience and basic knowledge of Linux.Availability for rotating shifts, including weekends.This position requires business-level or native proficiency in Japanese (both spoken and written). At Datadog, we value diversity in our workforce. We understand that not everyone will meet all of the qualifications listed above on their first day. If you have a passion for technology and a desire to grow your skills, we encourage you to apply. Benefits and Growth Opportunities:Exceptional onboarding experience.Ongoing professional development, product training, and career path offerings.Equity grants (RSUs) for new employees and an employee stock purchase plan (ESPP).Mentorship and buddy programs for building internal networks.An inclusive corporate culture with opportunities to participate in community guilds.Comprehensive health-related benefits.Corporate defined contribution retirement plan (401K). The details mentioned above may vary based on the employment conditions in the country of employment and at Datadog.To ensure understanding among all candidates worldwide, some items regarding application information have been left in English. For a complete overview of job postings in English, please click here.
Join us in expanding our global footprint as we leverage our remarkable achievements in the database sector. The database market is set to experience significant growth, and TiDB stands at the forefront as a transformative force with its Database and Database as a Service solutions. TiDB is an open-source, cloud-native, distributed SQL database designed for flexible scaling and real-time analytics. Our platform is trusted by large enterprises across diverse sectors including financial services, logistics, gaming, e-commerce, and SaaS, successfully managing mission-critical applications. With a vibrant open-source community (over 39,500 stars on GitHub), cutting-edge products, and a culture that fosters innovation and inclusivity, we invite you to explore career opportunities at TiDB and be part of our exciting journey.Position OverviewAs a Technical Support Engineer (TSE), you will provide comprehensive technical assistance to enterprise clients, ensuring the optimal performance and stability of TiDB. Your role will involve troubleshooting issues, performance optimization, and proactive support, empowering our clients to utilize TiDB with confidence.Utilizing your advanced knowledge of databases and distributed systems, you will help resolve technical challenges, propose operational improvements, and collaborate effectively with both internal teams and customers, contributing to their success.Key ResponsibilitiesAddress technical inquiries related to TiDB and its components, investigating and resolving performance issues and incidents.Assist in recovering from major incidents and conducting root cause analysis, organizing trends and providing feedback for product enhancements.Support the setup, configuration, and upgrades of TiDB clusters, facilitating their deployment and operational needs.Propose and optimize architectures tailored to customer environments, ensuring seamless integration with existing systems.Develop technical documentation such as installation procedures and configuration guides, enhancing our knowledge base.Provide pre-sales technical support during the PoC phase, working closely with technical teams to improve support quality.
Join a global leader in networking solutions where over 50,000 customers trust our robust, cloud-driven networking technologies. Our top-rated services empower businesses to accelerate their digital transformation and achieve remarkable advancements. With consistent double-digit growth, no other provider is better equipped to deliver scalable outcomes than Extreme Networks.At Extreme, we strongly believe in inclusion as a fundamental value. We are dedicated to cultivating a workplace that celebrates diversity and creates an environment where all employees can thrive, valuing their unique perspectives.Become part of Something Big with Extreme! As a recognized leader in global networking, now is the perfect time to join our dynamic team.Premier Delivery EngineerOur commitment to our core values drives us forward, enabling us to achieve success collectively. Diversity and inclusion are at the heart of our ethos, and we take pride in fostering an environment where every employee can flourish. As a Premier Resident Engineer (PRE), you will serve as a dedicated resource providing exceptional service and support for Extreme Networks' products and solutions. Premier Resident Engineer Role:The Extreme Premier Resident Engineer (PRE) will collaborate within a highly skilled team of engineers in Japan, taking on a full-time resident engineer position. This role demands a wide array of technical, troubleshooting, and planning skills, along with outstanding customer communication abilities. As a trusted advisor, the PRE will ensure high-quality implementations across all areas of the Extreme Network product suite, making certain that they meet the customer's functional requirements.Extreme Networks is an equal opportunity employer, offering fair employment opportunities to all employees and applicants while prohibiting discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by local, state, or federal laws.
Join IFS AB as a Consultant in Business Applications specializing in Finance. In this dynamic role, you will be instrumental in helping our clients optimize their financial operations through advanced business applications. Your expertise will guide them in implementing solutions that enhance efficiency, accuracy, and decision-making.We are looking for a proactive and analytical individual who thrives in collaborative environments. You will work closely with cross-functional teams to ensure successful deployment and adoption of our financial solutions.
Embark on a rewarding journey with ASM, where advanced technology converges with a collaborative spirit.For over 55 years, ASM has been a pioneer in innovation and technological advancements. Our diverse team of more than 4,500 ASMers, representing 70 nationalities, is at the forefront of transformative trends such as 5G, cloud computing, AI, and autonomous driving. Beyond being a tech leader, we prioritize diversity, inclusion, and sustainability, striving to leave a positive imprint on the world. Our comprehensive development programs are designed to nurture your career growth, pushing the boundaries of innovation and unlocking your full potential.Role OverviewAs a Software Support Engineer (SSE) at ASM, you will be pivotal in maintaining the reliability of our software within customer environments and crafting customized solutions. You will collaborate closely with field teams and customers to swiftly identify and resolve issues, support host automation, and contribute to feature development based on customer requirements.Key Responsibilities (in order of priority)Ensuring Software Reliability for CustomersQuickly identify, troubleshoot, and resolve software issues in customer settings.Coordinate with field support engineers to manage escalations and ensure timely solutions.Gather and analyze system data from field tools to support root cause analysis and continuous improvement.Collaborate with QA and support teams to document and replicate bugs for regression testing.Development of Customer-Specific FeaturesReview and interpret customer specifications to aid in feature development and customization.Assist in designing and implementing tailored small-scale features for customers.Provide technical insights during discussions on specifications and requirements.Field Support and Host AutomationOffer online assistance for host automation and interface-related challenges.Support customers with software upgrades and validation of new versions.Act as the customer advocate within internal teams, aligning priorities and expectations.
■職種概要Mujin Japan's AGV projects stand alongside our arm robot initiatives as a cornerstone of our operations. We proudly lead in the number of deployed units domestically, particularly valued by major manufacturers and logistics companies—a unique strength of Mujin. By automating manual tasks such as sorting and stacking with robots, coupled with the automation of transportation processes through AGVs, Mujin Japan has successfully met a diverse range of automation needs across various sectors, including logistics, e-commerce, automotive, consumer goods, pharmaceuticals, and materials manufacturing. As a result, our business has evolved into a total solutions provider in its third phase.As an AGV Support Engineer, you will play a pivotal role in supporting the stable operation of thousands of AGVs already deployed at client sites. Your responsibilities will encompass maintenance, troubleshooting, and client interactions, while also contributing to enhancing AGV system performance and developing preventive maintenance strategies.■部署役割The Service Department is dedicated to providing after-sales support for our robot systems and Mujin robots delivered to clients. This includes planning annual inspections, estimating labor requirements, coordinating with clients, and handling on-site responses. To enhance the capabilities of the Service Department, we anticipate the need for sales initiatives to propose additional services, allowing for a more sophisticated approach to after-sales service planning and improvements.■募集背景With the expansion of the Okazaki office, there has been an increased demand for AGV shipping operations, as well as the construction of robot cells for demonstrations and tests. Consequently, we are seeking individuals who can lead the establishment of the Okazaki office.
Veeva Systems is a mission-driven organization and a leader in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients worldwide. As one of the fastest-growing SaaS companies in history, we achieved over $2 billion in revenue last year and have significant growth potential on the horizon.At Veeva, our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—drive our operations. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of customers, employees, society, and investors.Join us in transforming the life sciences industry and making a meaningful impact on our customers, employees, and communities.The RoleWe are looking for a skilled Product Support Engineer to join our dynamic Product Support team. You will be part of an innovative company recognized as a market leader in SaaS solutions for the life sciences sector. In this role, you will support our customers and collaborate with internal teams including Consulting and Sales Engineering. Your responsibilities will include working closely with Development and QA teams to diagnose, troubleshoot, and resolve complex technical issues. You will need to be adaptable, persistent, and think creatively to overcome challenges.This is a full-time position with a Monday to Friday schedule, including rotational on-call responsibilities during public holidays and weekends.We have openings for various levels, including Associate and Senior Product Support Professionals. If you are excited about our mission and what we are building, we encourage you to apply.
Veeva Systems is a pioneering organization dedicated to transforming the life sciences industry by accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we exceeded $2 billion in revenue last fiscal year with significant growth horizons ahead.At Veeva, we uphold core values: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to harmonizing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you with the flexibility to work from home or in the office, fostering an environment where you can thrive.Join us in revolutionizing the life sciences sector, making a positive impact on customers, employees, and communities.The RoleWe are on the lookout for a skilled Product Support Engineer to become a vital part of our Product Support team. You will be joining a dynamic and innovative company recognized as the market leader in SaaS solutions within the Life Sciences sector. In this role, you will support our customers and internal teams, including Consulting and Sales Engineering. Collaborating closely with Development and QA, you will diagnose, troubleshoot, and resolve complex technical issues. A quick learner with a knack for creative problem-solving will thrive in this position.This full-time position operates Monday through Friday, with rotational on-call duties during public holidays and weekends.We are hiring for various levels, including Associate and Senior Product Support Professionals. If you are excited about our mission, we encourage you to apply.
Join ASM's dynamic team, where innovation meets collaboration.For over 55 years, ASM has been a leader in technological advancements, pushing the boundaries of what's possible. With a diverse workforce of more than 4,500 professionals from 70 nationalities, our semiconductor solutions are integral to the evolution of 5G, cloud computing, artificial intelligence, and autonomous vehicles. We believe in promoting diversity, inclusion, and sustainability to make a meaningful impact globally. Our development programs are designed to nurture your professional growth, empowering you to innovate and achieve your full potential.[Responsibilities]Customer Support & Escalation ManagementServe as the primary point of contact for customer technical inquiries and issues.Manage customer escalations, guiding them from problem identification to resolution.Lead cross-functional teams to collaborate with BU Engineering and global support to address critical challenges.Tool Performance & Availability ImprovementFoster continuous enhancements in system uptime, performance, and availability at customer sites.Utilize data-driven methods to analyze key issues and prioritize corrective measures.Ensure effective implementation of corrective and preventive actions to mitigate recurring problems.Quality, NC, and Retrofit ManagementOversee Non-Conformance (NC) management and facilitate the completion of 8D reports for significant issues.Support Field Change Orders (FCO), retrofit, and Technical Service Bulletins (TSB) for existing products.Manage Installation Qualification (IQ) and warranty processes to achieve targets for cycle time, cost, and quality.NPI / CIP SupportAssist New Product Introduction (NPI) and Continuous Improvement Process (CIP) initiatives from customer engagement and field implementation perspectives.Act as the product authority for assigned tools, ensuring knowledge transfer and deployment of best practices.Collaborate with internal teams to relay customer feedback and drive design and process enhancements.Communication & Stakeholder ManagementProvide timely updates on issues, risks, and action plans.Align with management and engineering on priorities and commitments to customers.Build and maintain strong, trust-based relationships with customers through effective communication.
If you are interested in joining our dynamic team at Wieden+Kennedy in Tokyo, we invite you to submit your general application. Although there may not be current openings, we are always on the lookout for talent that aligns with our creative vision. If a suitable position becomes available in the future, we will be sure to reach out to you!
Join our dynamic team at IFS AB as a Business Applications Consultant specializing in the manufacturing sector. In this pivotal role, you will leverage your expertise to provide innovative solutions that align with our clients' business objectives.As a Business Applications Consultant, your primary responsibilities will include analyzing client requirements, designing effective business solutions, and ensuring successful implementation. You will work closely with cross-functional teams to enhance manufacturing processes and drive operational efficiencies.
We are seeking a skilled Application Developer to join our dynamic team at System Canada Technologies. In this role, you will be responsible for designing and implementing innovative software solutions tailored to the securities industry. Your expertise will contribute to enhancing our existing applications and developing new functionalities that meet the evolving needs of our clients.As a key member of our development team, you will collaborate with cross-functional teams to ensure the delivery of high-quality software products. You will utilize your programming skills and knowledge of securities systems to create efficient, scalable applications that drive operational excellence.
■Position OverviewAt Mujin, our AGV projects are among the key pillars of our operations, alongside our arm robot initiatives. We boast the highest deployment figures in Japan, especially within major manufacturing and logistics sectors, a distinctive advantage that sets Mujin apart. Our automation solutions span from manual sorting and stacking processes to the automation of transporting and delivering goods through AGVs, addressing diverse automation needs across industries such as e-commerce, automotive, consumer goods, pharmaceuticals, and material manufacturers. This evolution has guided Mujin Japan towards a comprehensive total solution model in its third phase.The AGV Support Engineer plays a pivotal role in ensuring the stable operation of several thousand AGVs deployed at our clients' sites. You will be responsible for a wide range of tasks, from on-site inspections and maintenance to troubleshooting and customer interaction, contributing to performance enhancements of AGV systems and the establishment of preventive maintenance frameworks.■Department RoleThe Service Department is dedicated to providing after-sales support for the robotic systems and Mujin robots that have been delivered to clients. Responsibilities include planning annual inspections, estimating labor costs, coordinating with clients, and handling on-site issues. As we aim to expand the capabilities of the Service Department, there may be opportunities to propose services to clients, extending beyond mere maintenance tasks to planning and improving advanced after-sales services.■Recruitment BackgroundPreviously, after-sales support for Mujin's AGVs (Automated Guided Vehicles) was managed by field service engineers who also handled robots. However, with the increasing trend of standalone AGV system deployments, there is an urgent need to establish a more rapid and high-quality support structure. The revenue and customer adoption of the AGV business continue to grow, necessitating the hiring of dedicated field service engineers with expertise in AGV services to consolidate and enhance our response capabilities. We welcome candidates who are not only technically knowledgeable but also interested in team building and systematization.
Embark on an exciting journey with ASM, where innovative technology meets a spirit of collaboration.For over 55 years, ASM has been leading the charge in technological advancements, remaining at the forefront of innovation. Our workforce of over 4,500 employees, representing 70 nationalities, plays a pivotal role in driving trends in sectors such as 5G, cloud computing, AI, and autonomous driving. We pride ourselves not only on our technological prowess but also on our commitment to diversity, inclusion, and sustainability, striving to make a positive impact globally. Our development initiatives are designed to foster your growth, shaping the future and pushing the boundaries of innovation.Mission of the RoleIn this critical position, you will ensure the performance, reliability, and success of our advanced plasma-based semiconductor equipment. This role places you at the forefront of customer-facing technical support, collaborating closely with key global clients while partnering with engineering teams in Tama and engaging with colleagues across Japan, Korea, and the United States. Your deep technical expertise, strong sense of ownership, and effective communication will directly enhance ASM's ability to provide world-class support within a fast-paced, innovative environment.Your ResponsibilitiesDeliver expert-level technical support for advanced PECVD and plasma-based equipment.Diagnose, troubleshoot, and resolve complex electro-mechanical, plasma, and software-related issues escalated beyond first-line support.Lead root cause analysis and clearly communicate issues, countermeasures, and expectations to customers and internal teams.Collaborate closely with engineering teams in Tama on design feedback, reliability improvements, and maintenance enhancements.Assist with system installations, upgrades, engineering change implementations, and customer technical training.Coordinate technical and administrative support activities including installation, repair, preventive maintenance, and upgrades at customer sites.Report design, reliability, and maintenance issues to design and software engineering teams.Engage directly with customers, from engineers to management-level stakeholders such as Directors and VPs.Collaborate with a global support team spanning Japan, Korea, and Arizona.Travel globally up to 50% of the time (approximately six months per year).
Join Mercari, a leading marketplace platform, as a Growth Data Scientist focused on enhancing our mobile application. In this role, you will leverage data analytics to drive user engagement and growth strategies. Your insights will inform product development and marketing initiatives, ensuring that our app meets the needs of our diverse user base.
