Application Support Consultant

We are seeking a dedicated and detail-oriented Application Support Consultant to join our dynamic team. In this role, you will be responsible for providing exceptional support to our clients, ensuring that they have the best experience with our applications. Your expertise will help troubleshoot issues, implement solutions, and enhance the overall user exper…

Join our dynamic team at StemXpert as an Application Support Engineer. In this role, you will be at the forefront of supporting our innovative applications, ensuring optimal performance and user satisfaction. You will troubleshoot issues, collaborate with development teams, and provide exceptional customer service.

Role Overview Talan is looking for a Front Office Application Support Specialist to join its Houston team in the energy trading sector. This position focuses on supporting front office applications that drive daily trading operations. What You Will Do Monitor the performance of front office applications and respond to technical issues as they arise. Troubleshoot incidents and work with relevant teams to implement effective solutions. Assist with application upgrades, ensuring minimal disruption to trading activities. Deliver user training to help staff get the most out of key applications. Collaborate with stakeholders to gather feedback and recommend or implement system enhancements. Collaboration and Impact This role works closely with traders, IT teams, and business stakeholders to keep systems running smoothly and adapt to changing business needs within energy trading.

Founded in 1998, Inovalon is driven by the conviction that technology and data can transform the healthcare landscape, leading to enhanced outcomes and economic efficiency. At Inovalon, we are dedicated to empowering our clients with data-driven solutions that drive success and ultimately lead to better healthcare for all.As a cohesive unit known as ONE Inovalon, we tackle the most pressing challenges in healthcare. Our inclusive and innovative mission-driven culture allows us to provide exceptional value to our customers and the millions of patients they serve.Insert JD here This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.By embracing inclusion, we enhance our work environment and drive business success. Inovalon is committed to providing equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.Inovalon is proud to be an equal opportunity workplace.

Join our team as the Director of Product and Application Support, where you will play a vital role in developing processes and training programs that empower both customers and team members to effectively troubleshoot technical issues.Deliver exceptional technical assistance via incoming calls, emails, and live chats, addressing customer inquiries, software functionalities, and performance challenges.Resolve customer issues through collaboration with QA and Engineering teams, ensuring prompt ticket closure.Act as the primary point of escalation for all application support representatives, providing guidance and support.Ensure timely responses and resolutions to outages, minimizing customer impact.Contribute to the product knowledge base and assist in creating comprehensive troubleshooting documentation.Provide coaching and identify training opportunities for both new and existing employees within the department.Oversee key performance metrics, including KPIs, ensuring high standards of speed, quality, and, most importantly, customer satisfaction.Demonstrate the ability to multitask and prioritize effectively to maintain productivity levels.Collaborate with senior leadership to set strategic direction and facilitate team meetings.Analyze data trends and user feedback to identify areas for enhancing support engagement and proactively supporting users.Engage frequently with subordinates, customers, and peer group managers to align on overall team objectives across functional areas.Identify and recommend improvements to processes, policies, and systems to optimize accuracy and efficiency, while adhering to global corporate requirements.Monitor SLAs and generate regular performance reports.Supervise a team of up to 15 employees.

Join our dynamic team at Sonsoft Inc. as an Application Support Specialist. In this role, you will be responsible for providing top-notch support for applications running on Unix environments utilizing Oracle and SQL databases. Your technical expertise and problem-solving skills will be key in ensuring the seamless operation of our applications.

We are seeking a dynamic and detail-oriented Application and Production Support Analyst to join our growing team in Charlotte, North Carolina. In this role, you will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of our applications in a production environment.

Role overview Sanma Employee Openings seeks an Application Support Manager based in Issaquah, WA. This position leads a team of Application Support Analysts, focusing on e-commerce platforms and systems integration. The manager is responsible for building a collaborative workplace, overseeing troubleshooting efforts, and ensuring effective service management. Main responsibilities Direct the Application Support team, including resource planning, hiring, coaching, mentoring, and conducting performance reviews. Supervise the management of trouble tickets: assign, prioritize, escalate, and resolve issues as needed. Support team members in skill development, career growth, and overcoming challenges. Collaborate with senior leadership to help define the long-term strategy for Application Support. Contribute to continuous improvement by creating clear strategies and sharing effective practices with IT leadership and other departments. Produce and maintain reports on key support metrics for both the team and senior management. Prepare or delegate documentation, such as How-To guides for common issues and new features, to support troubleshooting and cross-training. Engage with customers and stakeholders to clarify support needs, set expectations, and ensure objectives are met. Communicate proactively with customers to prevent escalations and manage any that occur. Foster team building, encourage interdepartmental communication, and maintain a strong customer service focus. Take on additional duties as assigned. Adhere to all company policies and standards. Requirements Bachelor's degree in Computer Science, IT Management, or a related field, or equivalent experience. 7-9 years of relevant industry experience. 4-6 years in a senior or lead role managing Application Support teams. Strong understanding of key technologies and platforms.

Founded in 1998, Inovalon is committed to revolutionizing the healthcare ecosystem through innovative technology and data solutions. We believe that empowering our clients with actionable insights leads to improved healthcare outcomes and a more efficient economy. Our focus is on supporting our customers in their missions, ultimately enhancing the healthcare experience for millions.As ONE Inovalon, we unite to provide solutions that tackle the most pressing challenges in healthcare. Our culture is rooted in inclusion and innovation, adding value not only to our clients but also to the patients and members they serve.Insert JD here This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.Inovalon is proud to be an equal opportunity workplace.

Join our dynamic team as an Application Support Engineer where you will play a pivotal role in maintaining and enhancing our software applications. You will collaborate with cross-functional teams to troubleshoot issues and implement solutions that ensure optimal performance. Ideal candidates will possess strong analytical skills and a passion for technology.

We are seeking a dynamic and experienced Manager of Applications Support to lead our dedicated team at dstaff. In this pivotal role, you will oversee the support and maintenance of our applications, ensuring that our technology infrastructure operates smoothly and efficiently. Your leadership will guide a team of skilled professionals, fostering a collaborative environment that encourages innovation and excellence.As a Manager, you will be responsible for implementing best practices, optimizing application performance, and enhancing user experience. You will work closely with cross-functional teams to identify and resolve issues while developing strategies for continuous improvement.

Location: Washington, DC (onsite at least 3 days per week)Classification: ExemptCompensation: $132,000.00 Role overview Intellidyne is hiring an Application Support Manager to help modernize mission-critical systems and support cloud migration efforts. This position involves evaluating current environments, on-premise, cloud, and hybrid, to recommend new tools and capabilities. The manager will play a key role in shaping how the organization approaches application support and modernization. Team leadership Lead and mentor a team of 20 application support specialists with diverse backgrounds. Coordinate daily operations within an IT Service Management (ITSM) framework, such as ServiceNow. Prepare reports tracking metrics like resolution times and closure rates. Set goals, conduct evaluations, and promote accountability and continuous improvement. Manage resource allocation, shift schedules, and ensure 24/7 coverage as needed. Recruit, onboard, and retain skilled application support professionals. Operational excellence Define and monitor KPIs, including ticket volume, Mean Time to Resolution (MTTR), first-call resolution, and customer satisfaction. Implement ITIL-based processes for incident, problem, and change management. Maintain clear documentation, knowledge bases, and disaster recovery plans. Application portfolio management Oversee support operations for a portfolio of 20 applications across multiple business areas. Establish and maintain service level agreements (SLAs) for incident response, resolution, and uptime. Manage escalation procedures and serve as the senior contact for critical incidents. Lead root cause analysis and implement preventive measures to reduce recurring issues. Cloud migration Collaborate with infrastructure, architecture, and development teams to plan and execute cloud migration projects.

Role Overview Donor Network of Arizona is hiring an Application Specialist in Tempe. This position plays a key part in supporting the organization’s mission to save lives through organ and tissue donation. The Application Specialist manages and improves application systems, making sure technology solutions work smoothly and meet user needs. What You Will Do Oversee and maintain application systems critical to daily operations Identify opportunities to optimize workflows and enhance user experience Support staff by ensuring applications are reliable and accessible Impact By making technology more effective and user-friendly, the Application Specialist helps Donor Network of Arizona operate efficiently and fulfill its mission.

Note: This position does not provide visa sponsorship now or in the future.iCapital Network is seeking a motivated Associate Application Support Engineer to join our expanding Data Support team. This pivotal role focuses on production support, where you will leverage your technical troubleshooting skills, particularly in SQL and site administration, to assist our customer support team. You will also collaborate with our Product Development and Engineering teams to address customer requests and technical issues.Key ResponsibilitiesConduct root cause analysis of production issues by utilizing SQL to analyze data and collaborate with the Production Support and Engineering teams to resolve technical challenges.Act as the primary liaison, working cross-functionally with clients, fund administrators, and business units to manage and rectify data discrepancies.Partner with Product Managers to define and implement data projects for existing and new features and workflows.Create exception management tools to enhance data quality control and develop metrics and dashboards to guide stakeholders in prioritizing resolutions.Draft business and technology requirement documents to assist Engineering teams in developing new features or addressing issues.Gain a comprehensive understanding of organizational data flows and their impact on business processes.Write test cases and execute User Acceptance Testing (UAT) to ensure issues are effectively identified and resolved.

Short Overview:The Application Support Analyst plays a crucial role in providing Tier II support within the IT Operations team. This position involves collaborating with both internal IT personnel and external customers to facilitate problem resolution and properly document issues. As a client-facing technical expert, this role demands outstanding customer service skills, enabling you to work effectively with various organizational levels and contribute significantly to the success of the IT Operations team.Key Responsibilities:• Manage and resolve support tickets, delivering Tier II assistance to internal and external clients.• Troubleshoot systems issues across all environments.• Utilize real-time monitoring tools to oversee system performance.• Proactively identify, report, track, document, and communicate errors and potential issues.• Provide both verbal and written status updates to stakeholders.• Collaborate with the project delivery team to convey customer requirements and facilitate updates to production.• Execute daily checks and processes, prioritizing customer-impacting, time-sensitive issues.• Assist in identifying and defining new features and enhancements to improve supported systems.• Review support models and processes in partnership with internal/external stakeholders, implementing necessary updates.• Offer on-call support as required.• Train team members as needed.• Perform additional duties as assigned.• Adhere to all relevant policies and standards.

Join Stanley Consultants, a prestigious global consulting engineering firm acclaimed for its unwavering commitment to culture, values, and ethics. We prioritize client satisfaction and tackle the most intricate challenges to foster a sustainable, interconnected, and enriched world for everyone. As the world evolves, Stanley adapts strategically, incorporating cutting-edge technology, innovative solutions, and practices that enhance resilience. With over a hundred years of experience in the energy, federal government, transportation, and water sectors, we have positively impacted lives and shaped essential infrastructure systems. As an employee-owned enterprise that embraces a People First philosophy, we distinguish ourselves from other engineering consulting firms. At Stanley, your voice is valued, your development is supported, and your achievements are celebrated. Stanley Consultants promotes flexible work arrangements, competitive salaries, comprehensive benefits, a strong community ethos, and the opportunity to cultivate a meaningful, long-term career!POSITION SUMMARY: We are in search of a dynamic and skilled Design Technology Support Specialist to bolster our project teams across Stanley's four key Markets: Energy, Federal, Transportation, and Water. You will play a crucial role in providing daily assistance to project teams by implementing and optimizing standardized engineering and design technologies and workflows, particularly in CAD/BIM applications, including Autodesk and Bentley platforms.In this position, you will collaborate closely with our Applied Technology Lead, innovative technology experts, and the Information Technology group to understand our standard design technologies and workflows. You will assist project teams in efficiently utilizing these technologies to enhance project delivery and design quality through regular engagement, ongoing assistance, and support. Additionally, you will help resolve application issues, assist with configurations, and ensure the stable operation of design tools in accordance with established standards.

Inovalon, established in 1998, operates on the conviction that technology, particularly data, can transform the healthcare ecosystem, enhancing both outcomes and economic efficiency. We believe that the success of our clients translates into improved healthcare. Thus, we empower our customers with innovative, data-driven solutions, creating a growing momentum in the industry.As a cohesive unit, ONE Inovalon, we are committed to delivering effective solutions that meet the critical demands of healthcare. Our culture, rooted in mission-driven inclusion and innovation, offers substantial value not only to our clients but also to the millions of patients and members they serve.Overview: The Manager of Application Support plays a vital role in the direct oversight and tactical management of the Customer Support team. This includes ensuring productivity, personnel management, and addressing technical product challenges. The individual in this position will lead the team in enhancing the customer experience while meeting departmental and company objectives.

We are seeking an enthusiastic and detail-oriented Application Support Consultant to join our team in Folsom, NJ. This role is a contract-to-hire opportunity, with an immediate start date. The ideal candidate will have a solid foundation in application support, particularly with backend SQL databases. If you are passionate about problem-solving and committed to continuous professional development, we want to hear from you!

Founded in 1998, Inovalon is driven by the conviction that technology and data can revolutionize the entire healthcare landscape, leading to improved outcomes and economic efficiencies. Our mission is to empower our clients with innovative, data-driven solutions that enhance the healthcare experience for everyone involved.As a unified entity, we work together to create solutions that meet the most pressing challenges in healthcare. Our culture promotes inclusion and innovation, benefiting not only our clients but also the millions of patients they serve.Insert JD here This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.Inovalon is proud to be an equal opportunity workplace.

Join USTech Solutions as an Application Support Analyst where you will play a critical role in ensuring the smooth operation of our client’s applications. You will be responsible for troubleshooting application issues, providing user support, and working closely with development teams to resolve problems. Your expertise will help maintain high availability and performance of our applications, making a significant impact on our clients’ success.