Bilingual Customer Service Representative

Join DATAMARK, Inc., a leader in customer service excellence, as a Bilingual Customer Service Representative (CSR). In this dynamic role, you will engage with customers, answering their inquiries and providing insightful information about our products and services. Your exceptional bilingual communication skills in English and Spanish will be key to assistin…

ABOUT OPORTUNOportun (Nasdaq: OPRT) is a purpose-driven financial services firm dedicated to making financial success attainable for our members. We provide innovative borrowing, saving, and budgeting solutions that empower individuals to build a brighter financial future. To date, Oportun has facilitated over $21.3 billion in responsible credit and saved our members more than $2.5 billion in interest and fees, helping them save an average of over $1,800 each year.WORKING AT OPORTUNJoining Oportun means becoming part of a team that champions a diverse, equitable, and inclusive culture where everyone feels valued and encouraged to express their viewpoints. This commitment to inclusivity is directly linked to our organizational success and our mission to provide affordable credit to those underserved by traditional financial systems. We actively support our inclusive culture through various employee resource groups.POSITION OVERVIEWThe Bilingual Customer Service Agent is expected to exhibit a strong sense of urgency in handling calls and resolving inquiries across multiple communication channels, including phone, email, and chat.

ABOUT OPORTUNOportun (Nasdaq: OPRT) is a purpose-driven financial services company dedicated to helping its members achieve their financial aspirations. Through intelligent borrowing, savings, and budgeting tools, Oportun empowers individuals to confidently pursue a better financial future. Since its inception, Oportun has provided over $21.3 billion in responsible credit, saving its members more than $2.5 billion in interest and fees, and enabling them to set aside an average of more than $1,800 annually.JOINING OPORTUNAt Oportun, you will be part of a unique team experience that promotes a diverse, equitable, and inclusive culture where every voice matters. This inclusive environment contributes directly to our organizational success and our mission of delivering accessible credit services to underserved communities. We celebrate our diversity through various employee resource groups.POSITION DESCRIPTIONAs a Bilingual Customer Service, Sales, or Collections Agent, you will specialize in assisting clients through phone calls or other digital means, addressing general inquiries or executing specific processes related to the company's services.

Job Type: Full-time, long-term contractorWorkplace: RemoteSchedule: Full-time, aligned with U.S. business hours (Pacific Time Zone)Compensation: $800 - $1,000 USDWe are in the process of developing a premium contractor network across Los Angeles County and are in search of a motivated and resourceful Business Development Representative to drive our vendor acquisition efforts.This position is perfect for individuals who thrive in outbound sales, excel at creating structured prospect lists, and have a knack for transforming cold outreach into significant marketplace growth. Your responsibilities will extend beyond just making calls; you will play a key role in developing the systems that facilitate vendor expansion.You are an exceptional communicator with a persuasive tone, adept at cold calling and establishing relationships with trade professionals. Your self-driven and results-oriented mindset allows you to work efficiently with lead data and productivity tracking tools in a fast-paced startup environment. You possess strong sales instincts and the agility to tailor your messaging while maintaining engaging and professional interactions.Key Responsibilities:Identify and engage with high-quality contractors actively serving Los Angeles County.Perform outbound outreach through phone, email, and LinkedIn.Create organized and segmented prospect lists by trade and service area.Effectively present and communicate our marketplace value proposition.Address and manage objections concerning competitors like Angi, Yelp, HomeAdvisor, and Thumbtack.Qualify vendors based on geographical location, licensing, and reputation standards.Guide approved vendors through a streamlined onboarding process.Maintain accurate tracking using Google Sheets or a CRM.Deliver structured weekly performance updates.

Concord Servicing is a leading, full-service loan servicing company dedicated to providing compliant, flexible, and scalable portfolio servicing solutions tailored to the unique needs of loan originators, capital providers, and their customers across various asset classes. We pride ourselves on being service-focused and innovative thought leaders, utilizing proprietary technology to offer comprehensive, configurable, and customizable servicing solutions. Our team of subject matter experts proactively collaborates with clients to enhance portfolio performance while maintaining competitive pricing.As an Inbound Customer Service Representative, you will play a crucial role in addressing incoming calls and reaching out to customers to provide timely information or solutions to their inquiries, adhering to established guidelines.Complete necessary paperwork or documentation to facilitate resolutions to customer inquiries promptly.Ensure compliance with all relevant laws and regulations during each interaction.Handle challenging customer situations with professionalism and composure.Assist operational teams with various tasks and projects as required.Adapt to changes effectively and manage additional responsibilities as assigned.

Join our team as a Junior Customer Service Representative, where you will play a vital role in providing exceptional service to our clients. You will assist in managing customer inquiries, processing orders, and resolving issues efficiently. This position is perfect for individuals looking to start their careers in customer service within a dynamic and supportive environment.

Join the DATAMARK, Inc. Team as a Remote Bilingual Customer Support Agent!Are you fluent in both French and English? Do you have a knack for delivering exceptional customer experiences? If so, we invite you to be a part of our dedicated team at DATAMARK, Inc.! In this role, you will be instrumental in connecting our organization with a diverse clientele, addressing inquiries, disseminating information, and resolving issues in both languages.Your primary responsibility will be to manage customer interactions through various channels, including phone, email, and chat. You will play a vital role in ensuring each customer enjoys a smooth and pleasant experience while upholding DATAMARK's high standards of service excellence.Key Responsibilities: Provide outstanding customer service in both French and English. Respond to customer inquiries, offer product and service information, and resolve issues swiftly. Accurately document all customer interactions within our systems. Identify customer needs and customize solutions accordingly. Collaborate with team members to meet and exceed customer service targets. Stay informed about product offerings to deliver precise information to customers.

Join our dynamic team at Expeditors as a Customer Service Representative in Ground Transportation! In this role, you will be the primary point of contact for our clients, providing exceptional service and support to ensure their transportation needs are met with efficiency and professionalism. You will handle inquiries, resolve issues, and coordinate logistics to ensure smooth operations.

Join our dynamic team at Accor Hotels as a Bilingual Receptionist, where your skills in both English and Spanish will be key to providing exceptional guest experiences. You will be the first point of contact for our visitors, ensuring a warm and welcoming atmosphere. Your responsibilities will include managing check-ins and check-outs, addressing guest inquiries, and providing information about the hotel services. We are looking for a friendly, organized individual who can thrive in a fast-paced environment.

Join the #TeamDespegar, a collective of dedicated professionals committed to crafting unforgettable travel experiences that enrich lives. We believe in teamwork, involvement, and the courage to learn from our mistakes as we strive for excellence.#TeamDespegar embodies growth, development, and relentless pursuit of goals. We innovate, create, and learn from our challenges, establishing ourselves as the leading travel platform in Latin America.We tackle complex issues and develop cutting-edge technological solutions to stay ahead in the travel industry.We have an exciting opportunity for those who:- Are proactive in their professional development and aim to maximize their talent.- Excel at information centralization and aspire to create high-quality solutions.- Are natural motivators and dedicated to making things happen.- Are ambitious, competitive, and consistently seek to surpass expectations.Grupo Despegar is one of the fastest-growing companies in its field, always leading the way while seeking to gather talent aligned with our ideology to create unforgettable experiences for all our clients. We invite you to join our amazing team as a:Bilingual Airport Receptionist.What do we seek?Greet and assist passengers upon their arrival at the airport according to our quality and service standards.What do you need?- Basic English proficiency.- Strong communication skills.- Service-oriented attitude.- Customer service experience.- Dynamic personality.- Availability to work flexible hours.What do we offer?Transportation provided.

Role overview The Customer Service Representative at Avery Dennison Corporation in Queretaro acts as the first point of contact for customers. This position focuses on assisting customers with questions, concerns, and requests, aiming to provide clear communication and prompt solutions. Building and maintaining strong relationships with customers is central to the role. What you will do Respond to customer inquiries through phone, email, or other channels Address and resolve customer issues to help ensure satisfaction Communicate in a clear and professional manner with both customers and internal teams Document all interactions and follow up when necessary

ABOUT OPORTUNOportun (Nasdaq: OPRT) is a purpose-driven financial services company that aims to make financial goals attainable for its members. We provide intelligent solutions for borrowing, saving, and budgeting, empowering individuals to confidently build a brighter financial future. Since our inception, we have disbursed over $21.3 billion in responsible and affordable credit, saved our members more than $2.5 billion in interest and fees, and assisted in setting aside an average of over $1,800 each year. WORKING AT OPORTUNJoining Oportun means being part of a unique team that promotes a diverse, equitable, and inclusive culture where everyone feels valued and encouraged to share their viewpoints. This inclusive environment is pivotal to our organizational performance and our mission to provide affordable credit to those traditionally overlooked by the financial sector. We actively celebrate and support our inclusive culture through various employee resource groups.POSITION OVERVIEWThe Bilingual Contact Center Agent is expected to have a strong sense of urgency while managing calls or resolving cases through various communication channels such as phone, email, and chat.

Join our dynamic team at sikaag as a Customer Service Representative, where you will be the first point of contact for our valued clients. In this role, you will handle inquiries, provide solutions, and ensure customer satisfaction through effective communication and problem-solving skills.

Join skydropx, a leading logistics technology company, as a Customer Service Representative in Tampico. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a seamless experience throughout their journey with us.

Join Slip Robotics, a leader in robotic automation, as we reshape the logistics landscape with innovative solutions that enhance the efficiency and reliability of goods movement. Our autonomous platforms are designed to provide unparalleled scalability in logistics, and we are committed to helping our clients transition to automation with ease and success.We are seeking a proactive and skilled Field Service Maintenance Technician who will be instrumental in the installation, troubleshooting, and upkeep of automated material handling equipment at our clients’ locations. In this dynamic role, you will engage with both mechanical and electrical systems used extensively in warehouse and logistics operations. Your responsibilities will include the installation of new systems, diagnosing equipment failures, executing repairs, and ensuring that our machinery operates reliably to meet customer needs.This position is an excellent fit for individuals who take pleasure in working with tools, solving technical challenges, and ensuring that machines function safely and efficiently.The ideal candidate will be practical, detail-oriented, and thrive in a fast-paced environment where priorities can shift rapidly.

Role OverviewJoin our dynamic team at scale-virtually as a Bilingual Sales Development Representative (SDR) specializing in Inbound Lead Management. This fully remote position welcomes candidates across Latin America who possess the necessary equipment and reliable internet connection to thrive in a high-volume remote environment.Priority will be given to applications that include an introductory video. Given the remote nature of this role, proficiency in video communication is essential.Position SummaryAs a Bilingual SDR, you will take proactive ownership of inbound leads from the moment they enter our system. Your role involves initiating contact, conducting discovery calls in either English or Spanish, and steering conversations towards decisive outcomes.In this position, you won't simply manage leads—you will advance them through the pipeline or remove them as necessary.The ideal candidate thrives in a fast-paced environment that values volume, speed, and tenacity. You are expected to follow up more frequently than is comfortable and push conversations towards resolution rather than remaining in endless “checking in” loops.Important Filtering Criteria: This role is not suited for individuals who wait passively for leads to reply, rely heavily on scripts, or are hesitant to encourage prompt decision-making.Key Responsibilities1. Immediate Lead EngagementRespond to incoming leads without delay via calls or messages instead of batching outreach efforts.If a lead engages, convert that moment into a scheduled or live discovery call.Select your conversation language (English or Spanish) based on the lead's preference and maintain control of the dialogue.2. Impactful Discovery CallsUtilize structured questioning techniques to uncover the lead's intent, urgency, and suitability, digging deeper than surface-level information.Before concluding any call, clearly outline the next steps—whether it's setting up another call, identifying a qualified opportunity, or determining disqualification.Avoid ending calls with vague promises of follow-ups; ensure a clear direction is established.3. Persistent Follow-UpImmediately document notes and determine the subsequent follow-up action in the CRM after each interaction.For leads that become unresponsive, re-engage them through various touchpoints (calls, messages, and different approaches).Continue follow-ups until a definitive outcome is achieved: advance, convert, or close the lead.4. Real-Time Objection HandlingWhen faced with hesitance from a prospect, pinpoint the real objection rather than accepting superficial excuses.Adapt your messaging on-the-fly instead of reverting to scripts.Encourage a decision regarding the next steps—be it commitment or disqualification.5. Pipeline Management & CRM DisciplineUpdate the CRM after every interaction with accurate notes, statuses, and next steps—avoid backlog updates.Maintain a pipeline that reflects current realities rather than hopeful projections.Actively manage the movement of deals, focusing on quality over sheer activity volume.6. Continuous Feedback LoopEngage in a regular feedback loop to refine strategies and improve lead conversion rates.

Join our dynamic team at hireframe as a Customer Support Representative, where your proactive approach and customer-centric mindset will play a vital role in supporting our grocery retail partners. In this essential position, you will ensure that our clients receive timely, empathetic, and effective assistance through various communication channels, including phone, chat, and email. You will oversee the complete customer experience, addressing issues, providing clear communication, and maximizing the utility of our SaaS platform.This fast-paced and dynamic role requires you to work independently, make informed decisions, and confidently navigate ambiguity. You will collaborate with internal teams, striving to enhance processes, documentation, and overall customer satisfaction.Key ResponsibilitiesDeliver timely and empathetic support to customers via phone, chat, and email, consistently building trust and confidence in every interaction.Troubleshoot product and process-related issues, utilizing multiple tools and systems to identify root causes and implement solutions.Take ownership of customer inquiries from initiation to resolution, escalating only when necessary, while maintaining accountability for the customer experience.Thoroughly document all customer interactions in HubSpot to ensure visibility and continuity across the team.Proactively follow up with customers to confirm issue resolution and close the loop on open inquiries.Identify and report recurring support issues to Product, Engineering, and Operations teams, contributing to continuous improvement efforts.Assist in creating and refining knowledge base articles to enable customers and teammates to access self-service solutions promptly.

Are you passionate about helping others and resolving issues proactively? Join our dynamic team at Hireframe, where you will play a vital role in assisting small business owners with their software inquiries. Our innovative gym management software is trusted by thousands of businesses, and as a Customer Service Representative, you will be part of a close-knit team of six, reporting directly to our VP of Customer Success and Customer Support Team Lead. This fully remote position allows you to work from the comfort of your own home while making a significant impact on our clients' success.Key Responsibilities:Engage with customers through phone, email, and chat, with a focus on email communication.Provide expert answers to inquiries regarding our software products.Develop an in-depth understanding of our gym management software.Collaborate with the engineering team to address software-related issues.Qualifications:Fluent in English with exceptional verbal, written, and interpersonal communication skills.1-3 years of experience in a customer-facing role.Strong multitasking abilities with excellent organizational and prioritization skills.Quick learner, comfortable with complex software systems.Experience with remote work environments.Familiarity with collaboration tools like Slack and ticketing software (e.g., Hubspot).

Datamark Inc. seeks a Bilingual Quality Analyst for its Contact Center in Chihuahua, Chihuahua, Mexico. This position is responsible for reviewing customer interactions and helping to maintain service quality across the team. Key responsibilities Monitor and evaluate communications between contact center agents and customers Assess interactions in both English and Spanish Offer feedback to agents to support consistent service standards Requirements Fluency in English and Spanish Experience analyzing or evaluating customer service interactions is helpful

Join acensblue, a leading international industrial company renowned for its innovative technical solutions, cutting-edge equipment, and comprehensive services tailored for both manufacturing and laboratory settings. We are currently on the lookout for a Customer Service Representative to become an integral part of our dynamic team. Our commitment to excellence drives us to provide high-quality, precision-oriented services that enhance operational efficiency, foster reliability, and ensure adherence to industry standards.As a Customer Service Representative, you will be pivotal in delivering prompt and effective support to our customers, ensuring an exceptional service experience that promotes customer satisfaction and loyalty.