Customer Support Specialist

Role Overview Keylane is looking for a Customer Support Specialist in Copenhagen. This position serves as the first point of contact for clients, handling questions and resolving issues. Building strong relationships and ensuring customer satisfaction are central to the role. What You Will Do Troubleshoot and resolve customer issues promptly Maintain clear a…

Join our dynamic team at JYSK as an SAP Consultant specializing in Customs. In this role, you will play a vital part in optimizing our SAP processes, ensuring compliance with customs regulations, and enhancing operational efficiency. You will collaborate with various departments to implement best practices and support our logistics and supply chain management.

Pleo is changing how businesses manage spending, making financial processes simpler for both finance teams and employees. With a decade of growth and over 40,000 customers, the company continues to expand its reach in the fintech space. The team in Copenhagen includes more than 850 professionals from over 100 nationalities, all focused on improving business spending solutions. This Senior Customer Support Associate position is a 12-month fixed-term contract. The role centers on delivering outstanding service to customers as Pleo grows its operations. Candidates with a strong background in customer support and an interest in fintech products will find this role rewarding. What you will do Communicate with customers through chat, email, and phone to ensure a positive experience with Pleo. Troubleshoot and resolve product-related issues, escalating complex cases as needed. Work closely with other teams to share customer insights that can help shape product development. Document key learnings and contribute to the knowledge base to support team-wide growth and information sharing. Requirements Fluency in both written and spoken English and either Danish or German. Experience providing attentive support via live chat, email, and phone. Strong problem-solving skills, persistence, and an analytical mindset when facing challenges. This role offers the chance to make a direct impact on customer satisfaction and the ongoing success of Pleo's fintech solutions.

Join Eurofins as a Customer Advisor in our Consulting Department, where you will play a pivotal role in enhancing client relationships and providing expert guidance. We are seeking a dedicated individual who is passionate about delivering exceptional service and solutions to our clients.

Managing expenses shouldn't be a hassle. At Pleo, we are revolutionizing spend management with innovative solutions that empower finance teams and employees alike. Our mission is to simplify financial processes, making them seamless and effective.The essence of 'Pleo' is to go above and beyond, a principle that has guided our success for the past decade.As we embark on new milestones in our journey, each decision we make significantly affects our 40,000+ customers and our business. We seek individuals who are passionate about understanding customer needs, turning complex challenges into straightforward solutions, and are not afraid to challenge the status quo respectfully. We are a diverse team of over 850 individuals from more than 100 nationalities, dedicated to shaping the future of business spending together.We are currently seeking a Senior Customer Support Associate to join our Customer Support team on a 12-month fixed-term contract.In this position, you will play a vital role in ensuring our customers receive exceptional service as we expand our operations. If you are an experienced customer support professional excited about contributing to a dynamic Fintech product, this is the perfect opportunity for you!

Join our dynamic team at veo as a Multilingual Customer Support Specialist, where you'll play a pivotal role in ensuring customer satisfaction and enhancing the overall user experience. Your ability to communicate fluently in multiple languages will help us deliver unmatched support to our diverse clientele.As a key member of our customer service team, you'll be responsible for resolving inquiries, providing product information, and contributing to a positive and supportive environment. We are looking for proactive individuals who are eager to assist customers and thrive in a fast-paced setting.

Are you passionate about delivering outstanding customer support? Do you excel in engaging with customers across different cultures? If so, we have an exciting opportunity for you!At Trackman, we are on a journey of growth, continuously enhancing our market-leading sports tracking solutions. We are in search of a highly skilled and motivated Customer Support Specialist.In this role, you will play a key part in providing an exceptional customer experience. You will collaborate with various internal and external teams while employing your technical expertise to resolve intricate issues. Your responsibilities will include offering technical support across laptops, desktops, mobile devices, and Trackman products. Strong problem-solving skills are essential to ensure the highest level of customer satisfaction.Key Responsibilities:Deliver assistance, advice, and technical information to customers, ensuring a positive and respectful interaction.Identify and troubleshoot production-related incidents, including system, application, or performance issues, adopting a data-driven approach to problem-solving.Escalate critical issues internally to ensure timely resolution of business-critical problems.Maintain high accuracy and attention to detail in documenting equipment and activities related to systems.Document concerns and resolution methods meticulously to address issues effectively.Ensure timely communication and follow-up on all customer interactions.Log all customer interactions in our ticketing system and monitor progress for prompt resolution.Provide on-site and remote support, including potential light travel for local testing.Perform non-support duties as assigned based on experience and qualifications.Test Trackman products and related software, providing quality feedback to the QA department.Prepare routine reports and contribute to knowledge sharing and best practice development for support procedures.Organize and prioritize tasks effectively to meet deadlines.

Pleo builds tools that make spend management simpler for finance teams and employees. The company’s mission centers on helping businesses move beyond routine processes and expectations. Since its founding, Pleo has aimed to deliver more than expected, a principle reflected in both its name and its approach to product development. Today, more than 40,000 customers rely on Pleo’s solutions. With a team of over 850 people representing more than 100 nationalities, Pleo values diverse perspectives and a shared drive to solve complex challenges. Every decision here can impact customers and the company’s direction. The team welcomes those who enjoy identifying customer needs, simplifying problems, and seeking better ways to work, even when the path forward isn’t always clear.

Join Our Team at ViaBillAs Denmark’s premier "Buy Now, Pay Later" provider, ViaBill is dedicated to revolutionizing the way consumers manage their purchases through flexible payment solutions. Our goal is to enhance the shopping experience, making it smarter and more accessible, both online and in physical stores.We are currently seeking a Customer Support Specialist fluent in Danish to assist our customers with their everyday inquiries, ensuring a seamless and professional interaction with ViaBill.

As a Senior Customer Support Agent with a luxury beauty brand in Denmark, the focus is on delivering attentive support and upholding the company’s reputation for excellence. This position centers on assisting customers, sharing product knowledge, and ensuring each interaction meets high service standards. Role overview This role involves handling customer inquiries, addressing concerns, and guiding clients through product options. The aim is to create a seamless and satisfying experience for every customer. Collaboration Working closely with other departments, the Senior Customer Support Agent helps identify ways to improve customer satisfaction and support retention efforts. Teamwork is key to maintaining the brand’s quality of service. What you bring Experience in customer support, ideally within the beauty or luxury sector Strong communication skills and a commitment to excellent service Interest in beauty products and a drive to share knowledge with customers

Join our dynamic team as an Architecture Consultant at PA Consulting Group, where you will leverage your expertise in architectural design and planning to deliver innovative solutions for our clients. This role will enable you to work closely with cross-functional teams to drive successful project outcomes, fostering a collaborative and creative environment.

Role overview Implement Consulting Group is hiring a Junior Consultant for its Hellerup office. This entry-level role offers hands-on experience across a range of client projects. Junior Consultants work closely with colleagues and clients, contributing to project delivery and learning new skills along the way. What you will do Support project teams with research, analysis, and preparation of client materials Participate in meetings and workshops alongside experienced consultants Help develop solutions tailored to each client’s needs Build consulting skills in a collaborative, supportive setting Location This position is based in Hellerup.

Join our dynamic team at Netcompany Consulting as an IT Consultant specializing in Swedish-speaking projects. We are looking for skilled professionals who can deliver innovative IT solutions and contribute to our clients' success.In this role, you will collaborate with various stakeholders to analyze business requirements, design technical specifications, and implement effective IT strategies. Your expertise will help optimize processes and drive digital transformation within our client's organizations.

Join our dynamic team at Netcompany Consulting as an IT Consultant! In this role, you'll leverage your expertise to deliver innovative IT solutions to our clients while collaborating with a talented team of professionals. You'll play a crucial role in shaping the future of technology in a variety of industries, ensuring that our clients achieve their business goals through effective IT strategies.

Join our dynamic team as an Associate Consultant at Netcompany Consulting, where you will play a pivotal role in delivering innovative solutions to our clients. This is an exciting opportunity for individuals eager to apply their analytical and problem-solving skills in a fast-paced consulting environment.

PA Consulting Group is looking for a Junior Consultant (Student) to join the team in Copenhagen. This position offers the chance to work alongside experienced consultants and see how client projects unfold in practice. Role overview This student role centers on supporting ongoing consultancy projects. Expect to contribute to real assignments and observe how solutions are developed for clients. The environment encourages learning and collaboration, making it a strong fit for those interested in building consulting skills early in their career. What you will do Assist with project tasks and research Work with colleagues to address client needs Gain hands-on experience with practical consulting challenges Requirements Current student status Interest in consulting and problem-solving Willingness to learn in a team setting

About OnlinePOS OnlinePOS is a growing IT company based in Copenhagen. Our systems power payment and point-of-sale solutions across Denmark, from restaurants and cocktail bars to ice cream stands, festivals, and amusement parks. Many businesses rely on us for reliable service and strong partnerships, and our Hotline team plays a central role in delivering that support. Role Overview: IT Support Specialist This onsite position is based in Copenhagen. The IT Support Specialist joins a close-knit Hotline team, helping customers and partners resolve technical issues while contributing to a positive, energetic workplace. Every day brings new challenges and a variety of interactions. What You Will Do Deliver technical support by phone, staying attentive and present even during busy periods Respond to written support inquiries Take ownership of support cases and follow them through to resolution Expect to work closely with both customers and colleagues. The focus is as much on people and teamwork as it is on technology. What We’re Looking For Technical skills and a willingness to learn Empathy for customers and the ability to communicate clearly Positive energy and a friendly attitude, especially over the phone Team spirit and a drive to help colleagues succeed Resourcefulness in finding solutions Fluency in Danish and the ability to communicate in English Experience in support roles is helpful, but not required. Familiarity with the restaurant or nightlife industry is a plus, though not essential. Starting at OnlinePOS New team members are welcomed from day one. Expect to meet the team before your official start, making the transition smooth and friendly.

Join our team as a Business Consultant at Netcompany1, where you will have the opportunity to work closely with clients to drive their business transformation initiatives. You will be instrumental in analyzing business processes, identifying areas for improvement, and delivering innovative solutions that enhance efficiency and effectiveness.In this role, you will collaborate with cross-functional teams to develop strategic plans and provide actionable insights that lead to measurable results. Your analytical mindset and problem-solving skills will be essential in understanding client needs and translating them into tangible business objectives.

About Saphe Saphe is a Danish technology company focused on intelligent traffic systems. Since 2015, Saphe has delivered over 2 million traffic alarms across Denmark and Europe. The company’s mission centers on traffic safety and helping people travel securely. Role Overview: Customer Care Representative The Customer Care team at Saphe is growing. Two new team members will join a department known for its supportive spirit and sense of humor. The team values collaboration and makes a point to keep the workday enjoyable, even during busy periods. What You’ll Bring Ability to communicate warmly and clearly by phone Positive energy, especially when things get hectic Enjoyment of teamwork and shared success Location This position is based in Aalborg, Nordjylland, Denmark.

Join our dynamic team at PA Consulting as a Managing Consultant specializing in Energy & Utilities. In this pivotal role, you will leverage your expertise to drive strategic initiatives and deliver innovative solutions to our clients in the energy sector. Collaborate with cross-functional teams to analyze complex problems, develop actionable insights, and implement impactful strategies that enhance operational efficiency and sustainability.