Regional Head of Business Operations

Position Objective The Regional Head of Business Operations will spearhead the launch, development, and scaling of field operations in their region, focusing on onboarding and activating new solutions for clients. This role will lead the end-to-end execution of the onboarding process, including the delivery and implementation of devices and operational tools…

At Paystand, we’re not just another fintech company—we’re pioneers in decentralized finance (DeFi), reshaping how businesses handle their finances. With vibrant locations in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we are at the forefront of a global financial revolution. Proudly featured on the Inc. 5000 list for five consecutive years, we rank among the fastest-growing companies redefining the future of finance.Our Expanding Ecosystem: Paystand is more than a company; it’s a dynamic global network. Following strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we are constructing a vast ecosystem aimed at transforming financial operations and accelerating business growth worldwide.Why Paystand?What We Do: By leveraging blockchain technology, we digitize receivables, automate financial processes, decrease time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.Why We Do It: We are motivated by a mission to revolutionize digital payments and decentralize finance, fostering a more open, inclusive, and transparent financial ecosystem, beginning with B2B payments.How We Do It: As innovators in the DeFi movement, we don’t just follow trends—we create them. If you are passionate about shaping the future of fintech and eager to redefine the essence of financial technology, Paystand is the place where you can make a meaningful impact.Join Us: Be part of something greater. Join Paystand and help us spearhead the financial revolution. Role at a Glance:The Business Operations Manager will own and drive cross-functional execution programs within the Office of the COO. This role is crucial in ensuring that high-impact initiatives related to revenue growth, operational efficiency, and interdepartmental coordination are executed with precision, clarity, and measurable outcomes.Operating in a multi-business-line environment, this position emphasizes transforming priorities into tangible results by managing follow-through, resolving cross-functional conflicts, and sustaining operational momentum.

Join Our MissionAt brightwheel, we believe that early education is a pivotal factor in shaping a child’s future. As the leading platform in the early education sector, we are dedicated to supporting working families and enhancing learning experiences through innovative technology. With a market worth $175B that is still growing, we are proud to be recognized as a three-time Cloud 100 company, backed by renowned investors like Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.Our CultureOur team is comprised of passionate and skilled individuals who prioritize the customer experience. We uphold our Leadership Principles in our daily interactions and company culture. With a distributed workforce spanning across the US and select international locations, we celebrate diversity and flexibility.Your RoleWe are looking for a dynamic Business Operations Manager who is not only a strategic thinker but also a hands-on executor. You are eager to drive impactful initiatives and enhance business outcomes. With strong business acumen and exceptional communication skills, you take pride in delivering quality results promptly. Collaborating with cross-functional teams to solve complex challenges excites you. In a fast-paced tech startup environment, you excel at using data to implement effective solutions across various business areas.Your ResponsibilitiesLead High-Impact Projects: Spearhead and execute initiatives that align with brightwheel’s strategic goals, from optimizing pricing strategies to launching new products and enhancing sales and onboarding processes.Transform Insights into Action: Analyze data, processes, and customer experiences to uncover insights that drive business performance improvements.Collaborate with Senior Management: Act as a trusted advisor to executives, providing valuable perspectives and insights.

Join the dynamic team at Binance as a Business Development Operations Specialist focused on the LATAM region. In this role, you will be instrumental in driving business growth and operational excellence. Your expertise will help ensure strategic initiatives are executed effectively, enhancing our market presence across Latin America.

Join Leona: Transforming Healthcare TogetherAt Leona, we are dedicated to empowering individuals to take charge of their health and the health of their loved ones. Our ambitious mission is to revolutionize the interaction between patients and healthcare professionals, ensuring that quality care is accessible regardless of location.Our innovative platform enhances doctor-patient communication through WhatsApp, acting as an AI-driven clinical assistant to automate routine tasks and provide patients with 24/7 access to their healthcare providers.With teams in both San Francisco and Mexico City, our diverse group boasts extensive experience from successful tech companies such as Rappi, Uber, and Modern Fertility. We are proud to be backed by top investors, including General Catalyst and Accel.If you are eager to learn and contribute to building something extraordinary in an early-stage startup, we would love to meet you!The RoleAs a Business Operations Associate based in Mexico City (preferred), you will play a crucial role in shaping our operational strategies and processes to enhance efficiency and scalability.

Join Binance, a leading global cryptocurrency exchange, as a Senior Business Development professional in Payment Operations focusing on the LATAM region. In this pivotal role, you will spearhead initiatives to enhance payment solutions and drive business growth across Latin America. Collaborate with cross-functional teams to identify market opportunities and implement strategic partnerships that will position Binance as a leader in payment operations.

Customer Care Team:The Lead Customer Care Specialist – Business Operations will play a pivotal role in developing, managing, and expanding a specialized customer support operation that caters to complex financial products for professional clients. Initially, this hands-on leadership position will oversee a team of agents while laying down the essential operational frameworks, processes, and performance standards needed to provide exceptional service.This role will evolve to encompass the leadership of a comprehensive operational structure, including coordinators, supervisors, and agents, ensuring superior performance across critical service metrics such as SLAs, CSAT, AHT, and resolution quality. Acting as a vital link between frontline support, product teams, and internal stakeholders, you will drive continuous improvements in customer experience and operational efficacy.Key Responsibilities:Oversee the daily performance of the Customer Care operation, ensuring adherence to crucial support metrics including SLAs, CSAT, AHT, and resolution quality.Directly manage an initial team of agents, addressing escalations, monitoring performance, and upholding operational discipline during the outset of the operation.Offer coaching, feedback, and performance management while helping to establish a leadership framework (coordinators and supervisors) as the operation scales.Design operational processes such as shift structures, escalation flows, and workload distribution to ensure efficient service delivery.Monitor on-floor service quality, identify recurring operational challenges, and collaborate with internal teams to bridge knowledge or process gaps.Ensure the support model meets the expectations of professional clients requiring clear, accurate, and efficient resolutions.Translate feedback from customers and agents into actionable insights for product teams, including tool enhancements, bug reports, and workflow improvements.Collaborate closely with Product, Analytics, and cross-functional teams to address systemic issues affecting customer experience.Establish the operational structure, processes, and governance needed to scale the support organization.Analyze operational data and dashboards to uncover trends, root causes, and opportunities for service delivery enhancements.

About RegrelloWe are an innovative startup with a team of 25 professionals committed to revolutionizing supply-chain automation. Our venture represents a colossal opportunity in a market valued at $220 billion, where $15 trillion worth of physical products are produced, traded, and sold each year—an untapped sector for over two decades. Our founding members boast a wealth of experience from established firms such as Facebook, Apple, McKinsey, Slack, Zillow, and Palantir. We are proud to serve prominent Fortune 500 clients and have secured funding from prestigious investors including Andreessen Horowitz, Tiger Global, Dell, Bloomberg, and Ram Sriram, the first investor in Google. Unlike many startups, we possess long-term contracts and enjoy a four-year runway to drive our growth and success.Work Culture and RewardsAt Regrello, we prioritize our customers and adopt a product-focused approach to create a flexible, remote work environment that attracts the brightest talent in the industry. Employees can work from anywhere within the US, Canada, or Mexico, and we offer competitive compensation packages. We are also open to sponsoring US work authorization if necessary.Our MissionWe aim to enhance collaboration across companies and streamline work processes in an industry predominantly reliant on traditional tools like email, PDFs, and Excel. Imagine a platform akin to Trello or Asana, but equipped with a robust workflow engine that facilitates both internal and external collaboration. We are in the process of developing a no-code collaboration platform, allowing businesses to construct and oversee their workflows without the need for coding or IT support. We also recognize potential for machine-learning-driven optimizations to automate supply chain processes, although that is not our primary focus at this stage.Who You AreYou are passionate about the customer experience and dedicated to fostering a community of users who are enthusiastic about our product. You view customers as valuable investments and act as their voice within our organization. You thrive on tackling significant challenges and devising innovative solutions.

Join Continental AG as an Associate or Senior Business Process Consultant specializing in EDI Operations. In this role, you will be responsible for optimizing electronic data interchange processes, ensuring seamless communication between our systems and partners. You will analyze existing workflows, identify opportunities for improvement, and implement solutions that enhance operational efficiency.

Join Dandy as a Revenue Operations Manager and play a pivotal role in optimizing our revenue processes. This remote position offers a unique opportunity to lead cross-functional initiatives, streamline operations, and drive revenue growth. You will collaborate closely with sales, marketing, and finance teams to implement data-driven strategies that enhance our revenue performance.

Join Banco Plata! We have recently obtained our banking license and are entering an exciting phase of accelerated growth, continuous innovation, and genuine opportunities for those eager to build something significant.Be part of the financial revolution transforming Mexico!What will you do as a Sales Lead?You will build, lead, and scale a high-performing telesales operation focused on customer acquisition, turning it into a key engine for growth and revenue through continuous optimization of the sales funnel, efficient team management, and data utilization to maximize key metrics such as conversion rates, productivity, and customer acquisition cost.Key Responsibilities:Team Performance Management:Lead the daily telesales operations focused on customer acquisition.Oversee the complete cycle of team management, including:Recruitment and hiring of agents.Training and onboarding.Performance management.Decision-making for exits when necessary.Directly manage initial teams of agents.Coaching and follow-up.Performance monitoring.Handling escalations.Build and scale the operational structure of the telesales channel (50+ agents).Revenue per agent management.Lead Quality and Profiling:Lead qualification and sales quality assurance.Analysis and Reporting:Analyze metrics and performance to identify improvement opportunities.Track the pipeline and team activity reports.Issue Resolution and Objection Handling:Manage escalations.Monitor the quality of interactions and ensure regulatory compliance.Collaborate closely with:Product teams (for tool enhancements and user experience).Partners (BPOs, external centers).Design and optimize commercial processes.Dialing strategies (focused on partners/leads).Conversion flows.

Why should you consider a career with dLocal?At dLocal, we empower the world's leading companies to effortlessly collect payments across 40 emerging markets. Global brands trust us to enhance their conversion rates and simplify their payment expansion strategies. As both a payment processor and a merchant of record in our operational regions, we facilitate our merchants' entry into the fastest-growing markets worldwide.Joining our dynamic global team means collaborating with over 1000 talented individuals from more than 30 different nationalities, contributing to an international career that positively impacts millions of people's lives every day. We are innovators who embrace challenges, prioritize our customers, and if this resonates with you, you will undoubtedly excel in our environment.What does the role entail?In your capacity as our Business Continuity Manager, you will lead the operational resilience strategy and incident response initiatives, ensuring our continuity plans meet both global standards and local specifications. You will improve continuity outcomes for our merchants by coordinating personnel, processes, and platforms, while closely collaborating with processors, acquirers, card schemes, APM providers, and issuers. Your efforts will drive measurable enhancements in conversion rates, system uptime, incident resolution times, root-cause analysis, and stakeholder communications across various time zones.

OverviewWe are looking for an accomplished and proactive Operations Manager to spearhead our Amazon USA private label endeavors. This position merges strategic oversight with hands-on operational management, ensuring the seamless execution of supply chain processes, monitoring Amazon account performance, supporting purchasing and logistics, and leading a dedicated team focused on marketplace operations.The ideal candidate excels in a dynamic, rapidly expanding environment, possesses exceptional attention to detail, and is eager to tackle challenges while nurturing a high-performing team. This role encompasses approximately 50% individual contributions and 50% management, necessitating both strategic insight and practical engagement.This is a fully remote opportunity offering competitive remuneration, performance-driven incentives, and avenues for long-term career advancement in e-commerce operations.Key ResponsibilitiesOperations & Supply Chain ManagementSupervise the Supply Chain Manager to ensure efficient operations from production in China to U.S. 3PL warehouses and final delivery to Amazon FBA.Act decisively during critical situations to address logistics, customs, or inbound shipping challenges.Maintain continuous inventory visibility and collaborate with the Supply Chain Manager to avert stockouts or excess inventory.Guide strategic choices regarding freight, customs, domestic transport, and replenishment schedules.Lead forecasting initiatives on seasonal, monthly, and long-term bases, ensuring accuracy aligned with sales trends and operational limitations.Amazon Marketplace OperationsOversee order management and assist the Administrative Assistant with customer service and account-related tasks.Manage Amazon account integrity, independently resolving policy infringements, IP complaints, and compliance challenges.Perform operational tasks directly within Amazon Seller Central as needed.Collaborate with the PPC team to synchronize advertising strategies with inventory levels.Track listings, sales metrics, competitor actions, and market developments to uphold strong organic visibility and competitiveness.Vendor & Purchasing ManagementIdentify, assess, and negotiate with suppliers, freight forwarders, and 3PL partners.Uphold high quality standards and ensure timely, cost-effective deliveries.Oversee purchasing decisions and intervene in escalated supplier negotiations.Evaluate vendor performance and implement improvements as necessary.Leadership & Team ManagementLead and mentor a small operations team (2–3 members), fostering a collaborative and productive environment.

Why Join Xepelin?Xepelin is revolutionizing business finance in Latin America through a comprehensive suite of products designed to automate financial management and enhance liquidity access. Aiming to become the digital CFO for every business, we have developed financial technology that significantly impacts the entire business ecosystem. Leveraging data from over 1 million companies in our network, we create a business intelligence system that provides visibility into financial metrics and risk assessments, facilitating quicker and safer decision-making.Our Principles: How We Operate We put our customers at the center We believe and inspire‍ We act like owners We lead by example We challenge ourselves to win We take intelligent risks We harness the power of technologyWhat Are We Looking For?At Xepelin, we seek creative and visionary individuals who think outside the box to join our team. If you are passionate about solving high-impact challenges and want to be part of a dynamic environment that is transforming the financial industry, this opportunity is for you!If you are motivated by the challenge of building innovative solutions in a fast-paced environment, we want to meet you.Join us as we grow together!

As a Senior Business Analyst at Sunnydata, you will play a pivotal role in driving strategic initiatives and providing critical insights to propel our business forward. Your analytical skills will be put to the test as you work with cross-functional teams to identify opportunities for improvement and develop data-driven solutions that enhance operational efficiency.

Role overview Checkout.com is seeking a Head of Operations to manage daily business operations from a home-based setting in Mexico. This leadership role centers on guiding teams, maintaining efficient workflows, and supporting the company’s ongoing growth. The Head of Operations will play a key part in ensuring clients receive reliable service and that internal processes run smoothly. What you will do Oversee day-to-day operations throughout the organization Lead and develop team members to achieve performance targets Implement strategies aimed at improving both productivity and profitability Collaborate with senior management to keep operations aligned with company goals Foster a culture of collaboration and continuous improvement between departments Support leadership in effective decision-making Location This is a remote role based in Mexico.

Role Overview Mattel, Inc. is looking for a Senior Business Analyst based in México. This position plays a key part in shaping business strategies through data analysis and collaboration. What You Will Do Analyze market trends to identify business opportunities and risks Work closely with teams across departments to gather and interpret data Deliver insights that inform product development and marketing plans Collaboration and Impact This role connects analysis with action. Expect regular interaction with colleagues from different areas to turn findings into practical recommendations for Mattel’s products and campaigns.

Join our dynamic team at Veolia Environnement S.A. as a Utilities Operator in Puebla. In this vital role, you will be responsible for the operation and maintenance of utility systems, ensuring optimal performance and compliance with safety regulations. Your expertise will contribute to our mission of providing sustainable solutions for water, waste, and energy management.

About PayJoyAt PayJoy, we are committed to transforming lives through financial empowerment. As a pioneering credit provider, we focus on serving underprivileged populations in emerging markets, helping them achieve financial stability and prosperity. Our innovative secured credit technology creates pathways for new customers to access the credit system, enabling them to enhance their quality of life. With our point-of-sale financing and credit card services, we empower our customers to embrace micro-entrepreneurship and navigate challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025, all while maintaining strong profitability for sustained growth.About the RoleThe Merchant Operations Manager focusing on Operational Excellence is vital to our mission. This role is responsible for streamlining processes, enhancing operational efficiency, and ensuring strategic alignment across various projects. Key responsibilities include governance, resource management, performance measurement, and continuous improvement, utilizing agile methodologies and project management best practices to drive success.

Join our dynamic team at Smiths Group as an Intendancy Operator. This role is pivotal in ensuring the smooth operation of our facilities, contributing to a productive work environment. The ideal candidate will be responsible for various operational tasks, including maintaining cleanliness, managing supplies, and ensuring compliance with safety standards. If you are a proactive individual who thrives in a collaborative setting, we encourage you to apply.