Senior AI Automation Engineer, Customer Support Operations

Join our team as a Senior Backend Engineer in Customer Engineering!At Level AI, we are reshaping customer interactions through innovative technology. Founded in 2019 and backed by Series C funding, our headquarters in Mountain View, California, is at the forefront of transforming contact centers into strategic assets through our AI-native platform. Our technology utilizes cutting-edge Large Language Models to extract invaluable insights from customer engagements, enabling businesses to enhance their customer experience and foster growth.As a Senior Backend Engineer, you will play a crucial role in empowering contact center stakeholders with real-time insights that drive data-informed decisions. You will collaborate on high-impact projects alongside experts from top tech companies such as Amazon, Facebook, and Google. Expect a rewarding journey filled with learning, growth, and the opportunity to redefine possibilities in AI-driven enterprise applications. Ready to join us?

Coupang is a leading name in South Korean e-commerce, known for dependable service and rapid innovation. With offices in Mountain View and Seattle, the company blends a startup’s drive with the backing of a global public organization. The culture supports both individual growth and strong teamwork. Initiative is valued at Coupang. Team members often launch new projects and play a direct role in shaping the company’s direction. Entrepreneurial thinking is encouraged, and those who drive improvements are recognized for their impact on both personal and company development. Coupang’s ambitions reach beyond standard commerce. The company regularly tackles challenging projects, always looking for new ways to improve technology and customer experience. Role overview The Senior Staff Backend Engineer will be part of the Application Infrastructure team. This group is responsible for building and enhancing complex workflow systems that power Coupang’s core services, including the rocket delivery platform. Their work supports systems that manage hundreds of millions of dollars in revenue. What you will do Design and develop a new, scalable workflow service from the ground up Make workflow development easier for domain teams Ensure the infrastructure can support growing business demands Help shape a critical system at the center of Coupang’s operations

At Commure, we are dedicated to transforming the healthcare landscape by simplifying the way care is delivered. Our vision is to elevate the healthcare experience, establishing a new benchmark for efficiency and effectiveness across the industry. Our innovative suite of AI-driven solutions encompasses ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management, and beyond. These tools empower both providers and administrators to concentrate on what truly matters: delivering exceptional care.In a healthcare industry valued at $4.5 trillion, with over $500 billion allocated annually to administrative expenditures, Commure is at the forefront of this transformation. Our technology supports more than 500,000 clinicians across diverse care sites nationwide, facilitating over $10 billion in transactions and enabling over 100 million patient interactions. With exciting product launches on the horizon and plans for expansion into new care segments, we aim to transition from an innovative disruptor to the industry standard within the next few years.Commure has recently been recognized in Fortune’s Future 50 list for 2025 and is backed by renowned investors such as General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and others. With over 300% year-over-year growth for the past two years, we are just getting started. The moment for AI-powered transformation in healthcare is now, and we are building the technology to drive it forward. Join us in shaping the future of healthcare.About the RoleAs a part of our engineering team at Commure, you will play a pivotal role in revolutionizing healthcare technology by designing and scaling the systems that power our healthcare products. We are seeking a passionate Senior Backend Engineer who thrives on creating user-friendly, responsive, and secure systems that operate reliably at scale. If you enjoy tackling significant challenges in healthcare and have a penchant for rapid delivery, we want you on our team!What You’ll DoArchitect and influence decisions regarding our backend infrastructure for scalable, AI-driven healthcare solutions.Collaborate within a dynamic team that celebrates ambition and swift decision-making.Engage with the entire technology stack, including but not limited to Python, cloud services, and database management.

P-78 At Databricks, we are driven by a commitment to empower data teams in tackling some of the most significant challenges facing the world today—from revolutionizing transportation to speeding up the discovery of medical innovations. By constructing and managing the premier data and AI infrastructure platform, we enable our clients to harness profound data insights to enhance their operations. Founded by engineers and intensely focused on customer satisfaction, we eagerly embrace every chance to address technical challenges, whether it’s crafting next-generation UI/UX for data interaction or scaling our services and infrastructure across millions of virtual machines. And we are just getting started. As a Senior Software Engineer with a focus on backend development, you will collaborate with your team to create scalable infrastructure and products for the Databricks platform.

About Waymo Waymo develops autonomous driving technology with a focus on safety and reliability. Since its start as the Google Self-Driving Car Project in 2009, the company has built the Waymo Driver, which has completed over ten million rider-only trips and driven more than 100 million miles on public roads. Waymo’s technology is tested and deployed across more than 15 U.S. states, aiming to improve mobility and reduce traffic fatalities. Role Overview The Senior Backend Engineer - Security will join the Waymo Commercialization team in Mountain View or San Francisco, CA. This role centers on designing and building backend systems that support fleet management for autonomous vehicles. The position focuses on secure, scalable infrastructure that underpins Waymo’s driverless services. What You Will Do Design and implement backend systems that support secure, reliable fleet operations for autonomous vehicles. Collaborate closely with teams across security, cloud backends, and the Waymo Driver platform. Work with stakeholders in operations, product management, legal, partnerships, policy, and privacy to deliver and maintain critical infrastructure. Tackle complex technical challenges that impact the safety and efficiency of Waymo’s commercial services. Location This position is based in Mountain View, CA or San Francisco, CA, USA.

Role overview Coupang seeks a Senior Staff Backend Engineer based in Mountain View or Seattle. This position leads the design and implementation of scalable backend systems that power Coupang’s ecommerce platform. Key responsibilities Shape architecture decisions for backend services supporting millions of customers Collaborate with engineers to develop and maintain reliable, high-performance systems Use modern technologies to improve service quality and customer experience Team environment Work alongside an experienced engineering team dedicated to building and enhancing the core services that drive Coupang’s global ecommerce operations.

The OpportunityAre you a seasoned Senior Software Engineer with a proven track record in product development? If you’re eager to make a substantial impact at the nexus of scalable web services and groundbreaking AI technologies, we want you! In this pivotal role, you will spearhead the design, deployment, and maintenance of web services and infrastructure that drive our AI-powered products. Collaborating with a diverse team of AI researchers, product managers, and fellow engineers, you’ll create innovative solutions that enhance the experiences of professionals and enterprise clients across various sectors.Your ImpactUtilize your extensive Python expertise to develop and optimize backend systems that integrate seamlessly with machine learning and AI functionalities.Design and implement robust business logic using frameworks like Django, ensuring smooth compatibility with AI components and integration with MySQL databases.Architect scalable solutions that leverage cutting-edge technology, contributing to the advancement of AI-driven initiatives.

At Commure, we are on a transformative mission to simplify healthcare. We aim to redefine the healthcare experience and set a new benchmark for care delivery across the industry. Our innovative suite of AI solutions includes ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management, and much more—all crafted to enable providers and administrators to concentrate on what truly matters: delivering exceptional care.In a $4.5 trillion industry with over $500 billion spent annually on administrative costs, Commure stands at the forefront of this transformation. We empower more than 500,000 clinicians across numerous care facilities nationwide, facilitating over $10 billion in transactions and supporting upwards of 100 million patient interactions. With several new products on the horizon, expansion into diverse care segments, and an ambitious vision to address healthcare's most pressing challenges, we aspire to evolve from an innovative startup to the industry standard in the coming years.Recently recognized on Fortune’s Future 50 list for 2025, Commure is backed by esteemed investors such as General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and others. With over 300% year-over-year growth for the past two years, this is just the beginning. The moment for AI-driven transformation in healthcare is now, and we are developing the technology to lead this change. Join us in our endeavor to shape the future of healthcare.About the RoleAs a pivotal member of our Ambient Scribe team, you will play a crucial role in revolutionizing healthcare technology through the creation of Ambient AI solutions that enhance the entire care journey. We are seeking a skilled Senior Backend Engineer who is eager to elevate Ambient AI to new heights. If you are passionate about solving significant challenges in healthcare and thrive in a fast-paced environment, we invite you to join our dynamic team!This full-time position requires working 5 days a week in our Mountain View, CA office.

About CyngnLocated in the heart of Mountain View, CA, Cyngn Inc. is a publicly-traded leader in autonomous technology. We specialize in deploying self-driving industrial vehicles such as forklifts and tuggers across factories, warehouses, and various facilities throughout North America. We are seeking innovative, driven, and experienced leaders to join our team and spearhead advancements in this transformative field. If you're passionate about building, tinkering, and collaborating with a team of dedicated colleagues, Cyngn is your ideal workplace.Dynamic Work Environment.With a tight-knit team of under 100 employees, Cyngn operates with the agility of a startup while being backed by the stability of a publicly-traded company. This unique combination allows our employees to work closely with mentors and gain access to the liquidity of our stock, fostering both professional and financial growth.Real Impact, Real Solutions.At Cyngn, our autonomous vehicles are not merely concepts—they are actively deployed with real clients. Your contributions will create a direct and visible impact on our clients' operations.A Culture of Collaboration.We pride ourselves on being a diverse and welcoming team of sharp thinkers and kind individuals. Collaboration and trust are the cornerstones of our creative environment, where every perspective is valued and drives our innovative solutions.Role Overview:As the Senior Backend Software Engineer for our Software as a Service (SaaS) platform team, you will play a pivotal role in developing Cyngn's state-of-the-art fleet management system for autonomous industrial vehicles. You will collaborate closely with product and engineering teams to design, implement, deploy, and maintain a scalable, high-performance cloud-based solution that enables real-time control and monitoring of autonomous vehicles in operational settings. Your expertise will be vital in helping our customers enhance their automated workflows and maximize operational efficiency.

Join Commure as a Senior Backend Engineer specializing in Revenue Cycle Management (RCM) to help transform the healthcare landscape. In this pivotal role, you will develop robust backend systems that enhance the efficiency of healthcare operations, ensuring seamless management of revenue cycles.As part of our dynamic team, you will collaborate closely with cross-functional teams, leveraging your expertise to create scalable, high-performance applications that meet the needs of our clients in the healthcare sector. Your contributions will be instrumental in driving innovation and improving patient experiences.

Join our innovative team at Commure as a Staff Backend Engineer, where you'll play a crucial role in developing cutting-edge backend solutions that empower healthcare organizations to improve patient experiences. You will work closely with cross-functional teams to design, implement, and maintain robust backend services that are scalable and efficient.

At Databricks, we are dedicated to empowering data and AI teams to tackle some of the world's most significant challenges — from transforming transportation to expediting medical innovations. Our mission is to create and maintain the premier data and AI infrastructure platform, enabling our clients to leverage deep data insights to enhance their businesses. Founded by engineers with a customer-first mentality, we eagerly embrace every opportunity to address technical challenges, whether it’s designing next-gen UI/UX for data interaction or scaling our services across millions of virtual machines. And we are just getting started. As a member of the ML/AI Environments team, you will develop the systems that allow AI researchers and engineers to effortlessly establish their desired training and serving environments. You’ll join a high-agency, high-visibility team at the cutting edge of AI infrastructure, closely connected to research, product development, and real-world enterprise applications. Databricks Mosaic AI is one of our fastest-growing sectors, assisting thousands of customers in democratizing AI within their organizations. We are building the infrastructure that fuels the next generation of AI.

The OpportunityAre you a seasoned Senior Software Engineer specializing in Backend Infrastructure eager to drive significant advancements at the confluence of scalable web services and innovative AI technologies? Otter.ai is on the lookout for a skilled engineer to spearhead the creation, deployment, and management of web services and infrastructure that empower our AI-driven products and initiatives. In our vibrant engineering team, you will work hand in hand with AI researchers, product managers, and technology experts to deliver transformative solutions that enhance the experiences of professional end-users and enterprise clients across various sectors.Your ImpactUtilize your extensive expertise in Python to develop and refine backend systems that integrate seamlessly with machine learning and AI-driven functionalities.Design and implement robust business logic using web frameworks such as Django, ensuring compatibility with AI components and integration with MySQL.Architect scalable solutions using technologies like Nginx, Kafka, MySQL, Cassandra, Redis, and big data platforms to facilitate sophisticated AI models and workflows.Write reusable, efficient, and maintainable code that forms the backbone of our high-performance web services and supports real-time AI analytics.Collaborate closely with AI teams to enhance data pipelines, optimize model deployment, and ensure backend systems effectively support AI-based product features.Effectively communicate with stakeholders across various teams, articulating technical strategies related to AI-enabled infrastructure.

About UsAurora Innovation is dedicated to advancing the future of transportation through the safe and swift implementation of self-driving technology. Our flagship product, The Aurora Driver, aims to revolutionize mobility and logistics, ensuring a safer, more efficient, and accessible future for all.At Aurora, you'll solve intricate challenges alongside a team of passionate and talented individuals, enhancing your expertise while broadening your knowledge. Stay updated with our latest news at aurora.tech or follow us on LinkedIn.We are on the lookout for a remarkable Staff Backend Software Engineer to join our Aurora Services Engineering team. In this pivotal role, you will contribute significantly to the development of our suite of fleet management tools.The Aurora Services Engineering team specializes in creating full-stack solutions, including backend services, web applications, mobile applications, and real-time onboard code, facilitating the commercial operation of autonomous vehicle fleets at scale. Our goal is to develop the software that drives the commercial aspects of our platform, including task assignment for autonomous vehicles, remote support, fleet management, and customer order processing. As we gear up for substantial fleet expansion and API integration with partners, the tools we create are essential for the efficient daily operation of our business.As a Staff Backend Software Engineer, you will work on solutions for autonomous vehicle terminal operations, focusing on launching and landing vehicles at locations owned by Aurora and its major customers. You will be responsible for enhancing existing products and developing entirely new features, making a considerable impact on the efficiency of terminal operations at Aurora.

Coupang is looking for a Staff Backend Engineer focused on Application Infrastructure to help shape the backbone of its large-scale e-commerce platform. This position is based in Mountain View or Seattle. Role overview This role centers on building and maintaining backend systems that are both scalable and reliable. The work supports the platform's growth and ensures that applications perform well under heavy demand. What you will do Design, develop, and maintain backend applications for Coupang’s e-commerce infrastructure Work closely with teams across the company to deliver solutions that meet business and technical needs Focus on system performance, reliability, and security throughout the development process Collaboration Expect to partner with engineers, product managers, and other stakeholders to deliver backend systems that serve millions of users.

Coupang stands out as a major e-commerce company in South Korea, recognized for its reliability and drive to innovate. The company blends the energy of a startup with the scale and resources of a global public business. Teams move quickly, launching new services and growing rapidly. Employees are encouraged to take ownership and help shape the future direction of commerce. Role overview The Staff Backend Engineer - Application Infrastructure will be part of the Application Infrastructure team, working on foundational systems that support Coupang’s complex workflows. This position is greenfield, offering the chance to design and build core backend infrastructure from the ground up. The systems developed will enable fast workflow creation for various domain teams, including those responsible for Coupang’s rocket delivery service. The impact of this work reaches systems that handle hundreds of millions of dollars in revenue. Location Mountain View, USA Seattle, USA

Join Commure as a Backend Engineer in our RCM Core team, where you will play a pivotal role in developing innovative solutions that enhance healthcare revenue cycle management. We are looking for a passionate engineer to design, implement, and maintain robust backend systems that ensure seamless integration and performance in our applications.

The OpportunityAre you a seasoned Staff Software Engineer, Backend (Infrastructure) eager to drive transformative change at the convergence of scalable web services and state-of-the-art AI technologies? Join us at Otter.ai, where we are on the lookout for a skilled engineer to spearhead the development, deployment, and oversight of web services and infrastructure that fuel our AI-driven products and initiatives. In our vibrant engineering team, you will collaborate closely with AI researchers, product managers, and technology experts to deliver innovative solutions that significantly enhance the experiences of end-user professionals and enterprise clients across various sectors.Your ImpactUtilize your vast expertise in Python to design and refine backend systems that seamlessly integrate with machine learning and AI functionalities.Craft and execute robust business logic using web frameworks such as Django, ensuring full compatibility with AI components and integration with MySQL.Architect scalable solutions employing technologies like Nginx, Kafka, MySQL, Cassandra, Redis, and big data platforms to support advanced AI models and workflows.Produce reusable, efficient, and maintainable code that underpins our high-performance applications, delivering exceptional user experiences.

Waymo is a pioneer in autonomous driving technology, dedicated to becoming the world's most trusted driver. Originating from the Google Self-Driving Car Project in 2009, Waymo has developed the Waymo Driver—The World’s Most Experienced Driver™—to enhance mobility access while preventing countless traffic-related fatalities. The Waymo Driver powers our fully autonomous ride-hail service and can be integrated across various vehicle platforms and applications. Having completed over ten million rider-only trips, the Waymo Driver has autonomously navigated more than 100 million miles on public roads and tens of billions in simulated environments across 15+ U.S. states.Join the In-Car Experience team at Waymo, where we focus on how riders interact with our cutting-edge autonomous vehicle technology. We are responsible for designing and developing the user-facing software and systems within the vehicle, ensuring a safe and intuitive experience for every journey. Be part of our mission to shape the future of in-car interactions for autonomous ride-hailing.In this role, you will take ownership of the backend systems and API interfaces that enhance the rider experience, serving as a crucial link between the autonomous vehicle, the cloud infrastructure, and user-facing applications.