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Senior AI Implementation Engineer in Professional Services

NICEAustralia - Sydney
On-site Full-time

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Experience Level

Senior

Qualifications

Key Responsibilities:Technical ImplementationLead the execution of complex implementations from pilot to full deployment, ensuring scalability and high performance of AI solutions for enterprise clients. Configure and build CXone AI solutions, including Natural Language Understanding (NLU), Interactive Voice Response (IVR/ACD), Automatic Speech Recognition (ASR), digital channels, and knowledge-driven functionalities. Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural integrity, and system reliability. Seamlessly integrate systems across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures. Support successful launches by managing testing, User Acceptance Testing (UAT), go-live readiness, and hypercare, followed by post-deployment optimization. Address complex challenges with strong architectural judgment, innovative troubleshooting, and a focus on performance optimization. Collaborate cross-functionally to influence product direction and ensure technical deliverables meet customer specifications. Empower customers and partners through technical training, configuration workshops, and guidance that fosters long-term self-sufficiency. Produce high-impact documentation that clarifies technical concepts and facilitates rapid resolution of system issues. Demonstrate solution value by quickly assembling functional technical demos that assist customers in making informed decisions. Conversational Design & User ExperienceCreate intuitive AI applications that prioritize user-centric interactions and ensure seamless experiences. Define user intents, journeys, and decision paths to outline logical and efficient customer interactions. Develop detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.

About the job

Role Overview

NICE is hiring a Senior AI Implementation Engineer in Professional Services based in Sydney, Australia. This role focuses on delivering advanced AI solutions for clients using the NICE CXone platform. The position blends technical implementation with leadership in conversational design.

Main Responsibilities

  • Work directly with customers to deliver AI-driven solutions on the NICE CXone platform
  • Lead the design and implementation of conversational experiences, including chatbots, voicebots, and knowledge assistants
  • Support clients in building and optimizing multimodal AI agents

About the Team

The Professional Services group at NICE partners with clients to create engaging and effective AI-powered customer experiences. The team values innovation and technical excellence in every project.

About NICE

NICE is at the forefront of revolutionizing customer engagement through innovative technologies. Our commitment to excellence has positioned us as industry leaders, empowering organizations to deliver exceptional experiences.

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