About the job
At Appian, we embody the principles of Intensity and Excellence, which are the core of our identity. We establish and uphold high standards, ensuring that every task we undertake reflects our commitment to quality and careful execution. We tackle challenges with ambition and dedication, holding ourselves accountable to achieve outstanding results together. By joining Appian, you will become part of a dedicated team focused on achieving significant objectives collaboratively.
Are you eager to merge your enthusiasm for technology with your strategic problem-solving skills? The Customer Success team at Appian is deeply committed to delivering exceptional outcomes for our clients. We are responsible for generating mission-critical business impacts swiftly, working closely with our customers to bring their innovative ideas to fruition. Being part of the Customer Success team will empower you to enhance and develop your skills within the consulting landscape.
As an Appian Architect, you will play a pivotal role as a technical leader within Appian’s Customer Success team and serve as a trusted technical advisor to our clients. Your responsibilities will include designing and scaling Appian’s technical solutions, while also enabling our expert delivery teams. You will become proficient in application design on our platform and gain expertise in business processes across various industries and technologies represented by our diverse customer base. This role involves integrating and adapting emerging technology trends from multiple disciplines and collaborating with clients to drive technical success and operational efficiency. Key areas include security, scalability, cloud technologies, version control, configuration management, and other DevOps practices.
The ideal candidate will possess a strong passion for learning new technologies combined with exceptional technical, product, and business acumen to ensure the success of our customers and partners. These tasks will be executed in collaboration with Appian Product Management and Engineering, Appian Partners, and fellow members of the Customer Success team, including Customer Success Managers (CSMs).
This position is based at our headquarters in McLean, VA. Appian thrives on a culture of in-person collaboration, which we believe is essential to our mission of excellence. Employees in this role are expected to work in the office 4 - 5 days a week to foster this culture, promote teamwork, and maximize opportunities for connection with the exceptional individuals at Appian. While engaging with customers in person is a priority, we also recognize that an office environment enhances opportunities to celebrate achievements, collaborate effectively, and build strong inter-team relationships.
