About the job
We are seeking a highly skilled Senior Application Support Engineer to provide exceptional technical support for complex application issues, ensuring seamless business operations.
- Deliver advanced technical support for intricate application challenges, guaranteeing quick resolutions to minimize business disruptions.
- Thoroughly analyze and troubleshoot both functional and technical issues within supported applications, taking full ownership until resolution.
- Oversee incident and service requests while ensuring compliance with established service level agreements (SLAs).
- Conduct root cause analysis on incidents, documenting findings to facilitate future reference and improvement.
- Collaborate with cross-functional teams to effectively address and resolve application-related issues, enhancing overall system performance.
- Create and maintain comprehensive technical documentation, including user and troubleshooting guides, to support the team and users.
- Regularly perform software updates, patches, and maintenance on production applications to ensure optimal functionality.
- Provide training and mentorship to junior team members and other staff, fostering their technical skills.
- Proactively monitor application performance and availability, implementing measures to ensure high uptime.
- Participate in on-call support rotation as necessary, responding to urgent operational issues.
