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Senior Client Relationship Field Representative

Viva.comBerlin, Berlin, Germany
On-site Full-time

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Experience Level

Senior

Qualifications

Qualifications:Minimum of 5 years of experience in business development within a fast-paced environment. Proven track record in promoting SaaS solutions to mid-sized businesses. Strong understanding of the Hospitality or Retail sectors. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to travel extensively.

About the job

Note: This position requires frequent travel to client locations.

Are you an experienced professional specializing in promoting SaaS solutions directly to mid-sized businesses in the Hospitality (such as bars, hotels, restaurants, cafes, takeaways) or Retail sectors? If so, this is your opportunity to transition into the rewarding realm of Fintech and SaaS payment solutions with one of Europe's leading technology firms.

Why Choose Viva.com?

Viva.com is the first Tech Bank in Europe for businesses, transforming omnichannel payment acceptance. We offer card issuing, loans, and deposit accounts across Europe. Authorized by the Bank of Greece, our operations span 22 EU countries, delivering seamless financial services. We are pioneers in Tap on Any Device technology, enabling payment acceptance on any device or even without one.

Currently, Viva.com is at the forefront of the shift towards All-in-One business solutions, empowered by a comprehensive suite of financial services. Our holistic approach addresses various business needs, supported by a vibrant ecosystem of over 450 technology partners in software and hardware. By connecting directly to all local payment systems and alternative payment methods throughout Europe, we strengthen our value proposition and aim to provide businesses with a value-driven platform that accelerates technological adoption.

Role Overview: As a member of the Direct Representatives Team, you will be instrumental in promoting our services directly to clients, ensuring smooth activation and ongoing support for merchants.

Key Responsibilities:

  • Visit client locations to promote company services.
  • Assist merchants with verification and activation processes.
  • Monitor and analyze portfolio performance metrics.
  • Provide in-person support and consultations to existing customers.
  • Engage in both scheduled activities and self-initiated outreach.
  • Ensure the completion of registration by new merchants in your portfolio.
  • Support existing merchants in maintaining active usage of services.
  • Escalate issues by creating cases for problems beyond your resolution capabilities.
  • Effectively present product features and benefits to clients.
  • Travel to meet clients and participate in industry events.

About Viva.com

Viva.com is a revolutionary Tech Bank in Europe, leading the way in omnichannel payment solutions for businesses. We are committed to delivering innovative financial services that empower businesses across the continent.

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