Senior Cloud Operations Engineer - Customer Experience

Join a dynamic team as a Cloud Support Engineer I for one of Weekday's esteemed clients!Salary Range: ₹800,000 - ₹1,000,000 (INR 8 - 10 LPA)Minimum Experience: 2 yearsWork Location: Remote (India), PuneJob Type: Full-timeAs a Cloud Support Engineer, you will play a vital role in delivering exceptional technical support for our cloud-based products. You will be responsible for troubleshooting customer issues, contributing to the Strategy Community’s growth, and enhancing your product knowledge to ensure superior service delivery. We seek a candidate who is not only passionate about technology but also excels in challenging environments and has a strong desire to assist others.

Join a dynamic team at one of Weekday's esteemed clients!Compensation: ₹1,400,000 - ₹1,700,000 (INR 14-17 LPA)Minimum Experience Required: 2 yearsPosition Location: PuneEmployment Type: Full-timeThe Cloud Support Operations Engineer II is pivotal in maintaining the security, stability, and performance of our cloud environments. This role emphasizes the maintenance, upgrades, and automation of cloud infrastructure to foster robust and scalable operations, directly influencing platform reliability and developer productivity.Key Responsibilities:Maintain and enhance cloud infrastructure to ensure optimal performance.Automate processes to improve efficiency and reliability.Provide customer support during specified hours of 12:00 PM to 9:00 PM IST.Collaborate with development teams to ensure seamless operations.Essential Qualifications:Bachelor’s degree in Computer Science, Engineering, or related field.Minimum 3 years of experience in IT customer service or a customer support role.At least 2 years of hands-on experience with cloud platforms, especially AWS and Azure.A minimum of 1 year of experience in troubleshooting or administering the MicroStrategy Platform.Proficient in automation tools and scripting languages such as Python, Ansible, Jenkins, and PowerShell.Experience with operating systems like RedHat, Amazon Linux, and Windows.Familiarity with containerization technologies like Docker and Kubernetes.Exceptional analytical, problem-solving, and troubleshooting skills.Strong verbal and written communication skills in English, with the ability to mentor others on technical subjects.Adept at managing multiple priorities and meeting deadlines under pressure.Willingness to work onsite at the Pune office five days a week.

Veeam Software seeks a Specialist Engineer for Advanced Technical Support, focused on public cloud products in Pune, India. This position centers on resolving complex technical issues for Veeam Backup solutions across AWS, Microsoft Azure, and Google Cloud environments. The role involves direct interaction with clients and internal teams to maintain high standards of customer satisfaction. Key responsibilities Troubleshoot and resolve advanced technical issues for Veeam customers via phone, email, and web conferencing. Manage escalated support cases from both Technical Support and less experienced ATS team members. Analyze problems involving Veeam products, third-party software, operating systems, networks, and applications, then recommend solutions or workarounds. Monitor support cases to ensure compliance with Service Level Agreements (SLA) and Operational Level Agreements (OLA). Update and manage assigned cases promptly, documenting all customer interactions in the CRM according to SLAs. Handle call transfers for new and ongoing support cases as needed. Maintain strong customer relationships through clear, timely communication. Collaborate with QA, R&D, Product Management, and other teams on cross-functional projects. Contribute to the technical Knowledge Base and participate in knowledge-sharing activities. Provide training and mentorship to junior engineers. Participate in department-wide pilot projects. Collaboration and impact This role works closely with colleagues across departments to build shared expertise and support continuous improvement. The Specialist Engineer also plays a part in mentoring junior staff and expanding the technical Knowledge Base.

Join 66degrees as a Cloud Engineer and be part of our innovative team dedicated to delivering cutting-edge cloud solutions. In this role, you will design, implement, and maintain cloud infrastructure, ensuring optimal performance and security. You will collaborate with cross-functional teams to drive cloud initiatives and contribute to the overall success of our projects.

As a Cloud Data Engineer at 66degrees, you will play a pivotal role in designing and implementing cloud-based data solutions that empower businesses to leverage data effectively. You will collaborate with cross-functional teams to develop robust data architectures, ensuring scalability and performance. Your expertise in cloud technologies will help drive innovation and efficiency.

We are seeking a skilled Cloud Engineer to enhance our architecture design and operational processes. You will contribute to the creation of architecture design documents, operational handbooks, and runbooks to ensure seamless operational transparency and alignment across various teams. Your role will involve the development and automation of standard operating procedures to address common failure scenarios and manual operational tasks. As part of a dynamic scrum team, you'll collaborate with architects and product managers to deploy and support new infrastructure and operational requirements on Microsoft Azure.In this role, you will build, manage, and maintain production systems using essential Azure services, including Azure App Services, Azure Load Balancer, Application Gateway, Azure Firewall, Azure Storage, Azure Functions, API Management, and Azure DNS, utilizing Infrastructure as Code (IaC) tools like Terraform and Bicep. You will troubleshoot complex issues, coordinating with relevant resources to efficiently resolve incidents and minimize business impact.Leverage your in-depth Azure expertise to plan and lead the deployment of reliable and secure cloud solutions using automated pipelines and best practices. You will also create proof of concept implementations to demonstrate solutions and share technical knowledge with team members. Collaborate with international cross-functional teams to foster knowledge sharing and collective success while applying your understanding of ITIL-based processes such as Incident, Change, and Problem Management.Engage in the development of CI/CD pipelines using Azure DevOps or GitHub Actions to enable automated deployments, testing, and continuous delivery. Work closely with architects and application engineers to ensure applications are scalable, maintainable, and aligned with enterprise standards for high availability and disaster recovery.

Join our innovative team as an Azure Cloud Engineer, where you'll play a critical role in managing and optimizing Azure infrastructure. Your key responsibilities will include deploying, configuring, and maintaining essential Azure services such as Virtual Machines, App Services, and Storage Accounts. You will leverage your expertise as both a Linux and Windows administrator to ensure high availability and performance in an enterprise Azure environment.Key responsibilities entail managing resource utilization for cost efficiency, implementing robust backup and disaster recovery strategies, and automating infrastructure management using Infrastructure as Code (IaC) tools like Terraform, Bicep, and ARM templates. You will monitor system performance with Azure Monitor and Log Analytics, troubleshoot complex incidents, and conduct root cause analyses to implement preventive measures.Your commitment to security will be vital as you implement Azure security best practices, conduct regular audits, and maintain compliance with industry standards. Additionally, you will develop automation scripts utilizing PowerShell and Azure CLI, streamlining CI/CD pipelines for cloud deployments.Collaboration is key; you will work closely with DevOps, security, networking, and development teams while keeping documentation up-to-date and participating in on-call incident response rotations.

Role overview Nice Systems Ltd. seeks a Cloud Operations Engineer based in Pune, India. The role centers on keeping cloud services stable, reliable, and scalable. Day-to-day work involves direct interaction with cloud infrastructure, with an emphasis on solving technical problems as they arise. What you will do Monitor and manage cloud infrastructure to ensure smooth operations Identify and resolve technical issues that impact cloud services Follow established best practices to uphold service reliability and performance Work as part of a team supporting a growing cloud environment Location This position is based in Pune, India.

Join Metromakro as a Cloud Engineer specializing in Microsoft D365. In this role, you will be responsible for designing, implementing, and managing cloud solutions that enhance business operations. You will collaborate with cross-functional teams to ensure the seamless integration of cloud technologies.Your expertise in Microsoft D365 will drive innovation and efficiency, providing critical support for our clients' cloud journeys. This position offers an exciting opportunity to be at the forefront of cloud technology and contribute to our mission of delivering exceptional solutions.

Join Metromakro as a Cloud Engineer specializing in Microsoft M365. In this dynamic role, you will be responsible for designing, implementing, and managing cloud solutions that enhance our IT infrastructure and support our diverse business operations. You will work collaboratively with cross-functional teams to ensure the seamless integration of cloud technologies across the organization.

Veeam is recognized as the Data and AI Trust Company, dedicated to empowering organizations to understand, secure, and fortify their data and AI systems. We are at the forefront of data resilience and security posture management, seamlessly integrating identity, data, security, and AI risk. With our headquarters in Seattle and offices spanning over 30 countries, Veeam safeguards more than 550,000 customers globally, who rely on us for uninterrupted business operations. Join us on our journey to innovate, grow, and make a positive impact for some of the world’s leading brands.About the RoleOur Technical Customer Support team serves as the critical communication link for our customers, transforming the traditional support model. They tackle the complexities of individual support interactions and aim to leave a lasting positive impression while offering vital insights to our development and testing teams.Currently, we are seeking a Public Cloud Data Protection Engineer.What You’ll DoDeliver technical support and comprehensive troubleshooting for Veeam Software’s clients (B2B) through various communication channels including telephone, email, and web conferencing.Act as a technical liaison, building strong relationships with fellow IT professionals.Investigate and resolve customer issues and inquiries.Ensure timely updates and management of assigned cases.Contribute to the creation and enhancement of Veeam’s knowledge base documentation.Maintain accurate records of all customer interactions in our CRM tool, adhering to service level agreements.Stay informed about the latest technologies related to Veeam’s products and underlying technologies.

Druva’s Technical Support Team helps customers resolve technical issues and maintain data protection in a cloud-driven world. This global group of engineers works together to address complex challenges and improve the customer experience. Role overview The Associate Technical Support Engineer position is based in Pune, Maharashtra, India. This role focuses on supporting Druva’s suite of products by troubleshooting and resolving technical issues for customers. The team plays a central part in ensuring clients can rely on Druva’s solutions for data resilience and management. What you will do Deliver technical support for Druva products as part of the Global Customer Support team. Work to ensure customer satisfaction and encourage long-term loyalty through effective problem-solving. Collaborate with internal teams, including Engineering, Solutions Delivery, Sales, and Product Management, to provide thorough service and support. Team and impact This role offers the chance to work with skilled engineers worldwide. The position involves learning continuously and tackling technical issues that matter to customers navigating today’s complex data landscape.

At Nice, we embrace challenges without limits. We are ambitious innovators and strive to set the highest standards in everything we do. If you share our passion for pushing boundaries, we have the perfect career opportunity that will ignite your enthusiasm.What’s the role about?As a Senior DevOps Engineer in our Actimize Cloud team, you will be instrumental in designing, automating, and securing cloud-native infrastructures on AWS. This role involves hands-on work with Kubernetes (EKS), CI/CD pipelines, Infrastructure as Code (IaC) frameworks, and observability platforms, while collaborating closely with our R&D, CloudOps, AppOps, and Security teams.Your security expertise will be a significant asset, as you will help implement secure-by-default practices across our delivery pipelines and cloud environments.How will you contribute?Design, operate, and enhance cloud infrastructure utilizing AWS and Kubernetes.Develop and manage CI/CD pipelines (Jenkins, GitHub Actions) and GitOps workflows (Argo CD).Implement and maintain Infrastructure as Code using Terraform/OpenTofu.Contribute to system hardening, secure configurations, and cloud security controls.Integrate and maintain cloud monitoring, logging, and alerting systems.Collaborate with R&D and CloudOps teams to support deployment, scaling, and reliability.Troubleshoot production and pre-production environments, driving root cause analysis and fixes.Engage in cost-optimization initiatives, cloud hygiene, and automation enhancements.Assist in onboarding new regions, services, and infrastructure components.

Role overview metromakro is seeking an Oracle & Google Cloud Security Engineer based in Pune. The position centers on safeguarding cloud infrastructure and enhancing security across both Oracle and Google Cloud environments. What you will do Implement security protocols on Oracle and Google Cloud platforms Monitor, evaluate, and strengthen the overall cloud security posture Collaborate with technical teams to detect and resolve security vulnerabilities Requirements Hands-on experience with Oracle and Google Cloud security Solid grasp of cloud technologies and established security practices Commitment to technology and delivering high-quality work

At NiCE, we believe in pushing the boundaries of what is possible. Our ambition drives us to innovate and excel. We are not just participants in the industry; we are game changers who aim to win. If you share our passion for excellence and growth, we invite you to join us for an exhilarating career journey that will ignite your potential. What does the role entail?We are seeking a highly competent DevOps Engineer specializing in Cloud Operations. The ideal candidate will possess extensive hands-on experience in both AWS and Azure environments to enhance operational excellence, ensure cloud security, drive automation, and optimize costs. Your responsibilities will include managing and refining our multi-cloud infrastructure, overseeing IAM and account creation, implementing FinOps practices, integrating Okta for identity management, and supporting development teams through Git-based workflows and CI/CD processes.

Location and Work Arrangement Location: Pune, Mahārāshtra, India Mode: Hybrid Role Overview Delta Capita seeks a Cloud DevOps Engineer / Site Reliability Engineer (SRE) to join the team in Pune. This position focuses on architecting and managing cloud infrastructure, automating deployment processes, and improving the reliability and efficiency of cloud services. The goal: maximum uptime and smooth operations. What You Will Do Design, build, and maintain cloud infrastructure using AWS, Docker, and Serverless technologies. Create and implement automation scripts for deployment and testing. Manage infrastructure as code with Terraform and AWS CDK. Monitor and troubleshoot cloud systems to ensure high performance and availability. Develop and maintain monitoring and alerting systems to proactively detect and resolve issues. Work with software development teams to improve deployment workflows and system reliability. Implement security measures and maintain compliance with industry standards. Keep current with new cloud technologies and industry trends. Participate in on-call rotations and respond to system alerts as needed.

Join Convera as a Senior Infrastructure Engineer - AWS Cloud Platform!We are seeking a talented and experienced Senior Infrastructure Engineer to play a pivotal role in designing, automating, and governing large-scale AWS environments. This position offers the flexibility of work-from-home while being based in Pune.Your contributions will support secure multi-account architectures, hardened image pipelines, API-driven platform services, and AI-enabled cloud capabilities that enhance team deployments, ensuring they are reliable, cost-effective, and fully aligned with the AWS Well-Architected Framework.Your Key Responsibilities Include:Designing and implementing scalable and available AWS infrastructure leveraging services such as EC2, S3, RDS, VPC, ELB/ALB/NLB, CloudFront, and Global Accelerator.Contributing to disaster recovery and business continuity solutions across multiple availability zones and regions.Enhancing platform performance, security, and cost efficiency for enterprise workloads.Integrating AWS Global Accelerator to bolster global application performance and availability.Implementing AWS Private Link for secure, private connectivity to both internal and third-party services.Deploying and optimizing CloudFront distributions for efficient global content delivery and enhanced edge security.Designing and securing API architectures utilizing API Gateway, Lambda, ALB-based APIs, and private API endpoints.Multi-Account Strategy & New Account Provisioning:Supporting AWS multi-account architecture through AWS Organizations and AWS Control Tower.Automating new account provisioning with standardized guardrails and baseline security controls.Implementing Service Control Policies (SCPs), centralized logging, cross-account IAM roles, and enterprise networking standards.Applying governance for VPC designs, shared services, Private Link endpoints, and inter-account connectivity.Hardened AMI Strategy & Image Management:Building and supporting golden AMI pipelines using EC2 Image Builder.Developing CIS-hardened Linux and Windows AMIs with automated patching and vulnerability remediation via AWS Systems Manager (SSM).Integrating AMI pipelines with CI/CD workflows to ensure compliance and minimize drift.Managing versioning, lifecycle policies, and automated AMI distribution across accounts and regions.Join us in delivering innovative cloud solutions and become a key player in our Cloud Infrastructure Engineering team!

About UsAt Abacus Insights, we are revolutionizing the utilization of data within health plans. Our mission is clear: to transform healthcare data into actionable insights, empowering decision-makers to act swiftly and confidently. We break down data silos, creating a unified, reliable data foundation that enhances decision-making, improves outcomes, minimizes waste, and enriches experiences for both members and providers.With $100M in backing from leading investors, we are addressing significant challenges in an industry ripe for transformation. Our platform facilitates GenAI applications through the provision of clean, integrated, and dependable healthcare data, supporting automation, prioritization, and decision workflows—positioning us at the forefront of innovation.We believe that innovation stems from our people. We are bold, inquisitive, and collaborative, as we understand that the best ideas emerge from teamwork. Are you ready to make a difference? Join us in shaping the future together.About the RoleWe are in search of a Cloud Cost Optimization Engineer to take charge of cloud financial management on a day-to-day basis, both at the enterprise and client levels. Collaborating closely with the CIO, this role is responsible for cloud expenditure visibility, optimization, forecasting, and FinOps execution. The focus will be on driving cost efficiency, enhancing transparency, and fostering financial accountability across engineering, implementation, and client teams.Your daily responsibilities will include:Managing enterprise and client-level cloud expenditures, including budgeting, forecasting, and variance analysisImplementing and scaling FinOps best practices to enhance cost transparency and accountabilityAnalyzing cloud usage, architecture, and cost drivers to uncover optimization opportunitiesDeveloping and executing cost optimization strategies (e.g., rightsizing, reservations, cloud-native services)Collaborating with client teams to assess cloud costs against business value and ROIPartnering with engineering, finance, and implementation teams to align on cloud financial managementProducing regular reports on cloud spending, savings opportunities, and financial performanceUtilizing cloud cost management tools to maximize efficiency.

Join Rubrik as an Engineering Manager for our Cloud Platform Development team, where you will lead a dynamic group of engineers dedicated to building and enhancing our cutting-edge cloud solutions. You will play a pivotal role in architecting and delivering robust software that meets the demands of our global clientele.