companyOutsight logo

Senior Customer Delivery Manager

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Senior

Qualifications

Ideal candidates will have demonstrated experience in project management within a technical field, as well as strong communication and interpersonal skills. A Bachelor's degree in a relevant discipline is preferred. Candidates should be adept at managing multiple projects simultaneously and possess a keen ability to solve complex problems.

About the job

At Outsight, we specialize in innovative software solutions that leverage 3D LiDAR technology to monitor the movements of individuals and vehicles.

Our clients, ranging from transportation hubs like airports and train stations to sports venues, road infrastructures, and industrial sites, benefit from precise and anonymous Spatial Intelligence data, enhancing operational efficiency and bolstering safety and satisfaction for users.

Our diverse team of scientists and engineers is dedicated to advancing our solutions from our offices in Paris, San Francisco, Sophia-Antipolis (Nice), and Hong Kong, while also supporting global initiatives from our commercial office in Spain.

Learn more about us and our impact here: Insights about Outsight

Our Passenger Flow Traffic Monitoring solution is utilized by leading airports and train stations worldwide, renowned for their excellence in operations and superior passenger experiences. Our solutions extend to various sectors, including tourism, retail, and sports.

Furthermore, our Car Traffic Remote Monitoring product is trusted by prominent clients, including BMW.

Role Overview

The Senior Customer Delivery Manager plays a pivotal role in ensuring the seamless delivery of Outsight's Spatial Intelligence solutions to our esteemed clients. This position emphasizes high-quality service and unwavering adherence to Service Level Agreements (SLAs), thereby strengthening client relationships and optimizing customer satisfaction. You will serve as a vital connection between our internal engineering and commercial teams and our prestigious global clients across four continents.

Key Responsibilities

  • Lead multiphase software and hardware implementations for customers, ensuring compliance with timelines and contractual obligations.

  • Oversee project financials, including monitoring cash flow, revenue recognition events, and coordinating with sales operations for invoicing and purchase orders.

  • Manage multiple client engagements concurrently, typically balancing 2 to 5 customers depending on project scope.

  • Facilitate standardized project management methodologies for all implementations, which includes:

    • Conducting kick-off meetings, including both remote and on-site sessions that outline project overviews.

    • Effectively presenting technical solutions to diverse stakeholder groups and engaging senior executives from large enterprises on both technical and business matters.

    • Collaborating with technical teams to diagnose and resolve any issues that arise during implementation.

    • Leading weekly status meetings with customers to assess progress, identify challenges, and outline next steps.

About Outsight

Outsight is at the forefront of Spatial Intelligence, providing cutting-edge solutions that harness the power of 3D LiDAR technology. Our mission is to enhance operational efficiency and safety across various sectors, with a dedicated focus on delivering exceptional customer experiences.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.