Senior Customer Solutions Engineer

Join our dynamic team at Cloudflare as a Digital Customer Solutions Engineer, where you will play a pivotal role in enhancing customer experiences across the APAC and EMEA regions. You will leverage your technical expertise to design, implement, and optimize solutions that meet the specific needs of our diverse clientele.Your ability to bridge the gap betwee…

Join Cloudflare as a Digital Customer Solutions Engineer, where you will play a pivotal role in enhancing customer experiences through innovative digital solutions. As part of a collaborative and dynamic team, you will leverage your technical expertise to support and guide our clients in optimizing their digital strategies. You will be responsible for troubleshooting technical issues, implementing customer feedback, and ensuring the highest level of service delivery. This is an exciting opportunity to work at the forefront of technology and customer engagement.

Role Overview Stripe is seeking a Solutions Architect for the EMEA region. This role focuses on designing payment technology solutions for businesses throughout Europe, the Middle East, and Africa. The position involves close collaboration with both clients and internal teams to ensure projects move forward smoothly. What You Will Do Design technical solutions tailored to client needs in the EMEA region Work with Stripe teams and external partners to implement payment technologies Explain complex technical ideas in clear, accessible language Support project delivery from initial concept through launch

Join Cloudflare as a Senior Solutions Engineer specializing in Digital Native solutions. In this pivotal role, you will collaborate with cross-functional teams to design, implement, and optimize innovative solutions for our clients in the digital space. Your expertise will help drive the adoption of Cloudflare’s suite of products, ensuring a seamless integration that enhances performance and security.

About Our TeamJoin the Technical Success team at OpenAI, where we are committed to enhancing the customer journey through our innovative suite of products. Our mission is to empower developers and enterprises of all sizes—from burgeoning startups to established global leaders—to fully harness the capabilities of our advanced models and derive maximum value and adoption.About the RoleWe are on the lookout for a dynamic Solutions Engineer to collaborate with our Digital Native customers, ensuring they unlock meaningful business value through the OpenAI products. In this role, you will engage with senior business stakeholders to assess their pre-sales requirements, guide their AI initiatives, and pinpoint the most impactful use cases. You will bridge the gap between business and technical teams, showcasing the value of our solutions and recommending architectural best practices to jumpstart implementation. This position will require close collaboration with the Digital Native Sales, Security, and Product teams.This opportunity is based in San Francisco, CA or New York, NY, and we promote a hybrid work environment, expecting three days in the office each week, with relocation support available for new hires.Your Responsibilities:Provide an outstanding pre-sales customer experience for Digital Native clients by offering technical insights, articulating the value proposition, and addressing queries related to our products, APIs, and large language models.Illustrate how our suite of OpenAI products can fulfill business needs and drive significant value, including crafting and presenting demonstrations, defining use cases, recommending architectural patterns, and offering comprehensive technical guidance.Create and manage documentation, guides, and FAQs that reflect common inquiries and requirements identified during the pre-sales phase.Build and cultivate strong relationships with customers throughout their evaluation, validation, and purchasing journey.Promote customer advocacy and serve as the customer’s voice within our organization by collecting and communicating customer feedback, recognizing trends, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, clarifying standard materials, directing customers to relevant resources (such as the trust portal), and escalating complex requirements as needed.Ideal Candidates Will:Possess strong analytical and problem-solving skills, with the ability to effectively communicate complex technical concepts to diverse audiences.Demonstrate a solid understanding of AI technologies and their business applications, along with experience in customer-facing roles.Exhibit exceptional relationship-building skills and a proactive approach to customer engagement.Have a background in software development or architecture, preferably with experience in cloud-based solutions.

Join Cloudflare as a Customer Solutions Engineer, where you will play a pivotal role in delivering top-notch technical solutions to our diverse clientele. You will leverage your strong analytical skills and technical expertise to troubleshoot complex challenges and enhance customer satisfaction. This role requires a keen understanding of cloud services, networking, and security technologies.

About Our TeamJoin the Technical Success team at OpenAI, where we are dedicated to enhancing the customer journey throughout the OpenAI suite of products. Our mission is to empower developers and organizations to harness the full potential of our advanced models, ensuring they derive maximum value and adoption. Our clientele ranges from innovative startups to well-established global enterprises, representing a diverse spectrum of industries and maturity levels.About This RoleWe are looking for a Solutions Engineer to collaborate with our Digital Native customers, driving the realization of significant business outcomes through our product offerings. You will engage with senior business leaders to comprehend their pre-sales objectives, shape their AI strategies, and pinpoint the most impactful use cases. Your role will involve partnering with both business and technical teams to illustrate the advantages of our solutions, while recommending architectural frameworks to facilitate their implementation. Collaboration with Digital Native Sales, Security, and Product teams will be crucial.This position is based in either San Francisco, CA or New York, NY, and follows a hybrid work model, requiring 3 days in the office each week. We also provide relocation assistance to new hires.Key Responsibilities:Deliver outstanding pre-sales experiences for Digital Native clients by offering technical insights, articulating value propositions, and addressing inquiries regarding our products, APIs, and LLMs.Showcase how OpenAI’s product suite can effectively meet customer business objectives and yield substantial value through demos, use case scoping, architectural recommendations, and in-depth technical guidance.Create and maintain comprehensive documentation, guides, and FAQs that address common inquiries and requirements identified during the pre-sales process.Cultivate and maintain strong relationships with customers throughout the evaluation, validation, and purchasing stages.Act as a customer advocate by gathering feedback, identifying trends, and collaborating with internal teams to influence product planning based on customer insights.Serve as the initial point of contact for security and compliance inquiries, aiding customers with standardized materials and directing them to relevant resources while escalating complex issues as necessary.Ideal Candidate Profile:Proven experience in a technical sales or solutions engineering role, ideally within a software or technology company.Strong understanding of AI technologies, APIs, and cloud computing.Exceptional communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels.Demonstrated ability to build and maintain professional relationships in a fast-paced environment.Ability to translate complex technical concepts into easily understandable terms for non-technical audiences.

Note: Partly is headquartered in the UK, with our Product and Engineering HQ located in Christchurch, New Zealand, and we are establishing a strong presence in San Francisco, USA. If you are located outside of a Hub, we will cover your travel and accommodation to fly you to the nearest Hub for one week each quarter for our 'Season Openers'. This position will be based in San Francisco. Our StoryAt Partly, our mission is to bridge the gap in the global parts market by creating the first comprehensive platform for replacement parts, starting with automotive components. We envision a sustainable future where individuals can effortlessly repair anything.Founded by former Rocket Lab engineers, we leverage innovative technology to tackle complex challenges that significantly impact a $1.9 trillion industry. Over the past year, our team has more than tripled in size and we anticipate doubling again in the next 12 months. Our workforce is distributed globally, spanning Europe and Australasia.We offer scalable digital infrastructure solutions to some of the largest enterprises and most dynamic startups worldwide. Partly's solutions are integrated into hundreds of companies globally, providing a robust backbone for online parts cataloging and management.Our esteemed investors include Blackbird Ventures (backers of Canva, CultureAmp, etc.), Square Peg, Octopus Ventures, Icehouse, as well as industry leaders such as Peter Beck (Rocket Lab), Akshay Kothari (Co-Founder of Notion), and Dylan Field (Co-Founder of Figma).We are committed to building a world-class team and to fostering an environment at Partly where people can perform their best work. We take pride in the culture we’ve cultivated here, and our values resonate throughout every aspect of our operations.Curious about the challenges we are addressing and the culture we are nurturing at Partly? Hear directly from our team here: https://shorturl.at/iAFUX The RoleIn this position, you will collaborate with fellow members of our product and engineering teams to address complex and stimulating challenges while developing exceptional software solutions. Responsibilities of the Forward Deployed EngineerYou will work closely with customers in your local market, visiting onsite when necessary, to gain deep insights into their workflows, challenges, and the definition of success in real-world scenarios.You will spearhead technical discovery, solution design, and delivery for...

As a Customer Solutions Engineer at Cloudflare, you will play a critical role in delivering innovative solutions to our clients. You will work closely with our engineering and customer support teams to ensure that our customers get the most out of our products and services. Your expertise in networking and cloud technologies will help us to solve complex challenges and enhance customer satisfaction.

Join Cloudflare as a Senior Solutions Engineer specializing in the Digital Native Business sector. In this role, you will leverage your technical expertise and innovative thinking to drive solutions that help our clients succeed in the digital landscape. You will work closely with cross-functional teams to analyze client needs, design tailored solutions, and provide outstanding support throughout the implementation process.

Join Cloudflare as a Senior Solutions Engineer specializing in Digital Native Enterprises. In this pivotal role, you will leverage your expertise to drive innovative solutions for our clients, ensuring their success in a rapidly evolving digital landscape.

Join Cloudflare as a Customer Solutions Engineer and play a vital role in delivering exceptional customer experiences. In this hybrid position, you will collaborate with cross-functional teams to provide technical support and innovative solutions that enhance our product offerings. Your expertise will help customers effectively utilize Cloudflare's services, ensuring their success and satisfaction.

At Ironclad, we are redefining the way organizations manage contracts through our cutting-edge AI contracting platform. Our solution transforms agreements into strategic assets, accelerating contract execution and delivering insights in real-time, all while maintaining user control. Whether facilitating purchases or sales, Ironclad seamlessly integrates the entire process within one intelligent platform, empowering decision-makers with unparalleled visibility. That's why leading organizations, such as Rivian, the World Health Organization, and the Associated Press, trust Ironclad to enhance their operational efficiency.Recognized as an industry frontrunner, Ironclad has been named a Leader in both the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management. We are also honored to be listed as a Fortune Great Place to Work and one of Fast Company’s Most Innovative Workplaces. Our innovative prowess has earned us a spot on Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. Our growth is supported by prestigious investors, including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. To learn more, visit www.ironcladapp.com or connect with us on LinkedIn.Role OverviewAs a Senior Solutions Engineer at Ironclad, you will serve as a vital technical resource within our Sales Team, specializing in pre-sales technical support. You will work collaboratively with potential clients as well as Ironclad’s Sales, Implementation, and Product teams, providing essential technical insights during the sales process and solution evaluations.Our Solutions Engineers are innovative, customer-focused technology experts who excel in engaging with clients. You will drive sales by clearly communicating customer use cases, technology infrastructure, and solution design. Leveraging your comprehensive knowledge of Ironclad’s platform, you will help prospects envision how Ironclad can meet their specific needs.Additionally, you will play a crucial role in enhancing our platform by capturing complex technical requirements from the market and translating them into actionable insights for our Product team.In this role, you will partner closely with the Customer Account Executive (CAE) team, which focuses on revenue growth within our existing customer base through expansion, renewals, and cross-sell/upsell opportunities, rather than new client acquisition. You will be involved in managing full-cycle, complex SaaS deals within a defined portfolio of customer accounts, guiding them from opportunity identification to closure.

Join Cloudflare as a Customer Solutions Engineer, where you will play a crucial role in delivering tailored technical solutions to our diverse clientele. You will leverage your expertise in networking and cloud technologies to ensure seamless integration and optimization of Cloudflare's services for our customers.Your responsibilities will include collaborating with sales teams, engaging with customers to understand their unique challenges, and providing insightful technical guidance to enhance their experience with our products. If you are passionate about technology and customer satisfaction, this is the perfect opportunity for you!

At BitGo, we are the premier provider of digital asset infrastructure, offering a wide range of solutions including custody, wallets, staking, trading, financing, and settlement services, all backed by regulated cold storage. Established in 2013, our mission has been to enable our clients to confidently navigate the digital asset landscape. With a robust global presence and several Trust companies, we cater to thousands of institutions, including many top brands in the industry, exchanges, platforms, and millions of retail investors worldwide. As the backbone of the digital economy, BitGo processes a significant volume of Bitcoin transactions and stands as the largest independent custodian and staking provider for digital assets globally. For further details, visit www.bitgo.com.As the Global Head of Solutions Engineering at BitGo, you will be pivotal in leading a skilled team of Solutions Engineers to ensure the seamless implementation and integration of our cutting-edge digital asset solutions for clients. This position demands a blend of technical acumen, leadership abilities, and a profound understanding of digital assets to maintain client satisfaction and drive business expansion.

As the EMEA Onboarding Lead at Cloudflare, you will take the helm in orchestrating our onboarding processes across the EMEA region. Your role will be pivotal in ensuring clients experience a seamless and impactful transition to our services. You will collaborate with cross-functional teams to refine onboarding strategies that enhance customer satisfaction and drive engagement.

We are seeking a talented Senior Customer Solutions Engineer to join our dynamic team at Cloudflare. In this role, you will leverage your technical expertise to provide exceptional support and solutions for our clients, ensuring their success with our innovative products and services.You will work closely with cross-functional teams to troubleshoot complex technical issues, design custom solutions, and deliver outstanding customer experiences. Your contributions will directly impact our clients' satisfaction and retention.

OpenAI’s mission centers on responsible and widespread adoption of artificial intelligence. The Sales team partners with clients to understand their businesses and needs, shaping products and solutions that support revenue growth and uphold user trust. Role overview The Customer Success Manager - Advertising Solutions helps advertisers onboard, launch, and expand their campaigns on OpenAI’s advertising platform. This position manages a portfolio of partners, serving as a trusted advisor to guide them toward their business goals while ensuring responsible use of the platform. This role combines relationship management, strategic planning, and hands-on execution. Close collaboration with Sales and other internal teams is essential to support long-term partner growth and continually improve the advertiser experience. What you will do Build and manage relationships with a diverse set of advertising partners, acting as their main point of contact. Guide advertisers through onboarding and campaign launches to help them get the most from OpenAI’s advertising products. Review campaign performance and provide clear, actionable strategies for improvement. Spot opportunities for partnership growth through increased product adoption and investment. Work with teams across Sales, Product, Analytics, Policy, and Operations to resolve issues and maximize value for partners. Collect feedback and insights from advertisers to inform product development and long-term strategy. Support the creation of scalable processes and best practices to grow OpenAI’s advertising ecosystem. Requirements At least 3 years of experience in digital advertising, account management, customer success, consulting, or a similar client-facing role. Background in managing advertiser or agency relationships within a platform, publisher, or ad technology setting. Skill in interpreting performance data and turning insights into strategic recommendations. Experience with data querying tools such as SQL or advanced Excel/Google Sheets.

Join Luminance, a trailblazer in Legal-Grade™ AI technology, where innovation meets excellence. Supported by globally recognized venture capitalists, we have been featured on Forbes' AI 50 list and Inc. 5000's fastest-growing companies, revolutionizing the legal landscape worldwide.As a Senior Customer Solutions Engineer, you will collaborate with Sales, Product, and Customer Success teams to empower our clients’ technical teams, enhancing their connection with our platform and driving value from our solutions. Your primary focus will be to deliver an unparalleled technical experience to our enterprise customers, facilitating quicker and smoother integrations with Luminance.The perfect candidate will blend a customer-centric approach with a solutions-oriented mindset, guiding clients on the most effective ways to leverage our offerings for their success.You will engage directly with our platform and Workflow engine, crafting solutions that promote seamless legal workflows across a client’s technology stack.Your role will demand a deep understanding of our AI platform and its integration into diverse customer systems. You will partner closely with both potential and existing clients, offering expert guidance and support throughout the integration journey. By working alongside Account Executives, Product Specialists, and Customer Success Managers, you will be instrumental in converting prospects into satisfied, long-term clients.We pride ourselves on investing in your professional development with a generous £2000 Learning budget for each employee, affirming our commitment to your growth alongside ours.