Senior Customer Success Manager

Role Overview Jobgether is seeking a Customer Success Coach for a senior leadership position with one of its partner companies in the Netherlands. This fully remote role centers on 1:1 coaching, supporting professionals as they develop their leadership skills and navigate career growth. What You Will Do Conduct personalized coaching sessions with individuals from technology and related industries Offer guidance on leadership development, communication, and overcoming workplace challenges Engage with a global, mission-driven coaching community Participate in a structured coach training program to learn and apply a proven coaching methodology Who We’re Looking For Extensive experience in customer success or senior leadership roles Strong empathy and emotional intelligence Deep interest in human development and coaching Comfort working in a fully remote, international environment This position suits senior leaders eager to broaden their impact through people-focused coaching and mentorship.

Role overview Jobgether seeks a Director of Customer Success to join the team in the Netherlands. This leadership role centers on guiding customer engagement and ensuring clients benefit fully from Jobgether’s solutions. The position emphasizes customer satisfaction and the development of strong, lasting client relationships. Key responsibilities Set strategy for client engagement and lead customer success initiatives Collaborate with teams across the company to enhance and broaden service offerings Develop and run programs that improve customer satisfaction and retention Maintain and support long-term relationships with clients Requirements Demonstrated experience managing customer success functions Strong leadership and team management abilities Dedication to improving the customer experience Skilled at working with cross-functional teams This position offers the chance to shape customer success strategy and make a visible impact at Jobgether.

Join Eurofins Scientific as a Senior Analyst, where you will play a pivotal role in leading analytical projects that drive our business forward. You will be responsible for overseeing complex data analyses, ensuring accuracy in reporting, and delivering valuable insights that aid decision-making processes. This is a fantastic opportunity for a motivated individual looking to advance their career in a dynamic environment.

About Eneve Eneve builds data-driven software for the European energy sector. Our platforms support energy producers, suppliers, balancers, and large consumers, helping them adapt to changing market demands. With offices in Utrecht, Assen, Loughborough, Lisbon, and Asco, Eneve focuses on simplifying complex processes and advancing the energy transition through automation and customer-focused solutions. The company was formed by merging Energy21, Ecedo, Jules, and GridHub, and welcomed Nemon in April. Eneve is growing quickly, expanding through acquisitions and internal development, and investing in people, processes, and leadership to support this momentum. Role Overview The Director of Customer Success and Support will lead the evolution of Eneve’s customer-facing teams as the company scales. Reporting to the Senior Director of Software Operations, this leader will oversee about 20 FTEs, including team leads, and manage the full post-sale customer journey for all Eneve product lines. The scope runs from onboarding and go-live through renewal, first-line support, and ongoing strategic account management. This role is responsible for strengthening, standardizing, and expanding customer operations. Key areas include refining the KPI framework (with a focus on Gross Revenue Retention and Net Revenue Retention), setting consistent operating standards, building a tiered engagement model, and ensuring customer feedback informs product development. The position calls for someone ready to design and implement the next phase of Eneve’s customer success function. What You Will Do Lead and develop the Customer Success and Support Team, building a culture of ownership and empowerment. Coach team leads through structured one-on-one meetings, clear goal-setting, and regular performance feedback. Establish and promote consistent operational standards across the organization. Location This position is based in Utrecht, Utrecht, Netherlands.

Transform Employee Feedback into Actionable Insights!At Effectory, we believe that employee listening is the cornerstone of creating a world-class workplace. Our mission is to enhance organizational development by empowering employees to voice their opinions and ensuring their feedback leads to meaningful change.As a Junior Customer Success Manager, you will be an integral part of our team focused on the governmental and higher education sectors. Your role will involve cultivating long-lasting relationships with clients, ensuring they receive maximum value from our products and services. You will guide our customers to become advocates for Effectory, sharing their success stories and experiences.You will collaborate closely with both our clients and internal teams to understand customer needs, drive satisfaction, and ultimately boost retention. Are you ready to take on this exciting challenge and help us shape the future of employee engagement?Your Key Responsibilities:Develop and maintain strong, long-term relationships with customers in your portfolio to drive satisfaction, adoption, and retention.Understand and connect your customers' goals and needs to our products and services.Identify opportunities to leverage successful customer stories for case studies and events.Continuously share insights on customer demands and challenges with relevant internal teams (product, marketing, etc.).

Role Overview Zozijn is looking for a Team Coach in Wilp, Gelderland. This role centers on guiding teams and individuals through growth, development, and increased ownership. The position involves close collaboration with various teams, tackling evolving challenges, and supporting sustainable progress across the organization. What You Will Get Direct impact on both teams and individuals in a meaningful role. A permanent contract for 28.8 hours per week (80% of full-time). Work alongside a skilled Learning & Development team eager to share knowledge and ideas. Opportunities to continue developing professionally within the field of team coaching. Hybrid work options and flexibility in your schedule. Salary based on the CAO for disability care, scale 50, with a maximum of €4,705 gross per month (full-time, 36 hours). Extra leave: 57 hours of balance leave per year (full-time basis), in addition to regular vacation days. Travel expense reimbursement of €0.20 per kilometer, up to 50 km one way. Vacation pay of 8% and a year-end bonus of 8.33%. A workplace where learning, reflection, and a human-centered approach are central values. What You Bring Experience and Resilience Ability to read team dynamics and step in when needed. Stay calm, approachable, and professional, even during stressful moments. Communication Strength Encourage problem-solving and open dialogue within teams. Comfortably move between individual coaching and group facilitation. Analytical and Intervention Skills Assess developmental needs and translate insights into focused interventions. Reflective and Systemic Perspective Spot patterns, explore context, and connect different viewpoints. Professional Humanity Approach work with care, openness, and curiosity. Future-Oriented and Independent Work independently, but know when to bring in colleagues for their expertise. Reflect on your own actions, show vulnerability, and remain open to growth. Additional Requirements Demonstrated training and substantial experience in (team) coaching. HBO-level working and thinking ability. Diversity in background, perspective, or experience is valued.

What Will You Contribute?As an Employment Coach, you play a pivotal role in empowering individuals towards greater independence and social participation. You will collaboratively explore possibilities with your clients, assisting them in finding internships, voluntary roles, or paid employment, as well as educational opportunities. Your guidance will help them regain their future and confidence!What Will You Do?Work together with refugees to map their experiences and education, discovering their talents.Coach and support clients in securing and maintaining suitable paid work, volunteer positions, or educational pursuits.Teach clients the written and unwritten rules of the Dutch labor market.Assist them throughout the application process.Establish connections with employers and educational institutions.Guide clients in building or expanding their social networks.

Senior Manager, Customer Success (m/f/d) - EMEAJoin Onapsis in safeguarding the most critical business applications that enterprises rely on daily. With over 20% of the Fortune 100 depending on us, we provide security and compliance for their business-critical applications.The Role: As the Senior Manager of Customer Success at Onapsis, you embody the 'Coach/Player' model. You will architect regional growth, mentoring a high-performing team of Customer Success Managers (CSMs) and Renewal Representatives, while strategically managing our most prestigious global accounts.Your focus will be on building a force multiplier rather than just managing a book of business. You will translate complex cybersecurity and SAP challenges into scalable customer journeys, ensuring our clients integrate our software deeply into their security infrastructure. If you thrive under pressure, foster a culture of 'Extreme Ownership' in your team, and connect technical product evolution with executive value realization, this is the challenge for you.Key Responsibilities:The 'Coach': Regional Leadership & Force Multiplication (70%)Manage and mentor a team of CSMs and Renewal Reps, overseeing the entire talent lifecycle: hiring, onboarding, weekly one-on-ones, and career development.Lead weekly account reviews, pressure-testing renewal strategies, identifying expansion opportunities, and coaching your team in navigating complex SAP and cybersecurity stakeholders.Collaborate with the VP of Customer Success to refine the regional customer journey and document scalable best practices ensuring the team practices 'Extreme Ownership' in managing their accounts.Serve as the primary regional 'Voice of the Customer' for Product and Sales, synthesizing field insights into actionable product requirements.The 'Player': Strategic 'North Star' Portfolio (30%)Manage 4–6 of Onapsis’ most complex, high-value flagship accounts.Set the 'Gold Standard' in account management, demonstrating excellence in customer engagement.

Senior Manager of Customer Success (m/f/d)Join OnapsisEMEA RegionAbout the RoleAt Onapsis, our mission is to protect the critical business applications that organizations rely on every day. Over 20% of Fortune 100 companies trust us to secure their essential applications, ensuring compliance and high availability.As the Senior Manager of Customer Success (m/f/d), you will embody the role of a "Coach/Player." You will be instrumental in driving regional growth, mentoring a talented team of Customer Success Managers (CSMs) and Renewal Representatives, while spearheading strategies for our most prestigious global clients.Your responsibilities extend beyond managing accounts; you will create a powerful multiplier effect by translating intricate cybersecurity and SAP landscape challenges into scalable customer journeys. Your goal is to ensure that clients not only use our software but integrate it into their core security frameworks. If you excel in strategizing under pressure, fostering a culture of "Extreme Ownership" within your team, and connecting technical product advancements with executive-level value realization, we invite you to take on this exciting challenge.

Role Overview 10xteam is looking for a Senior Customer Success Manager - AI Trainer to join on a freelance basis. This remote role is based in the Netherlands and requires a commitment of 8 to 20 hours per week. The position focuses on helping clients succeed with our AI solutions and building strong customer relationships. What You Will Do Develop strategies to support customer success with AI products Lead training sessions for clients to help them use AI solutions effectively Work closely with clients to understand goals and ensure they achieve the results they expect About the Engagement Freelance contract Remote work Flexible weekly hours (8-20) Based in the Netherlands

Faciliteer groei en waardecreatie voor onze grootste klantenAls expert in leren geloof je dat onderwijs pas echt impact heeft als het bijdraagt aan de doelstellingen van de organisatie.In de rol van Senior Enterprise Customer Success Manager ben jij verantwoordelijk voor het waarborgen van continue waardecreatie voor onze enterprise-klanten met Studytube. Je fungeert als strategische partner voor directie- en HR/L&D-belanghebbenden, leidt adoptie- en veranderprocessen en verzekert succes gedurende de gehele samenwerking: van onboarding en waardecreatie tot aan verlenging en uitbreiding.Jouw verantwoordelijkhedenJe geeft sturing, creëert momentum en maakt resultaten zichtbaar — zowel bij klanten als intern.Als Senior Enterprise Customer Success Manager ben jij de schakel die impact creëert bij jouw klanten en binnen Studytube. Je bent de expert en adviseur voor jouw klanten: je brengt focus aan in doelstellingen, vertaalt ambities naar concrete plannen en toont de behaalde resultaten aan. Binnen Studytube vertaal je klantfeedback naar productverbeteringen en coach je andere Customer Success Managers. Je werkt nauw samen met diverse teams, zoals het implementatieteam, onze service agents, product owners en de marketing- en salesafdelingen. Concreet omvat dit:Strategisch accountbeheer: bouw en onderhoud complexe relaties (HR/L&D, IT, Finance, MT). Ontwikkel gezamenlijke succesplannen met duidelijke doelstellingen en meetpunten, en bied op gezette momenten inzichten en advies over optimalisatie van het platformgebruik.Adoptie & verandermanagement: Je schakelt moeiteloos tussen strategie en uitvoering — jouw ervaring met Customer Success, projectmanagement of software-implementaties helpt je om klantprojecten succesvol te implementeren.Waardecreatie: vertaal L&D-ambities naar KPI’s en resultaten (adoptie, vaardighedenontwikkeling, efficiëntie, compliance). Onderbouw ROI met data en klantcases.Business reviews: voer kwartaal- en jaarlijkse reviews uit met duidelijke voortgang op doelstellingen, risico’s, kansen en vervolgstappen; stuur proactief bij met experimenten en pilots.Klanten gezondheid beheer: monitor gebruik en gezondheidssignalen, escaleer tijdig, activeer playbooks en betrek de juiste interne specialisten.Commerciële groei: identificeer uitbreidingsmogelijkheden op basis van bewezen waarde (use cases, modules, licenties). Werk nauw samen met het Account Management voor verlengings- en uitbreidingsstrategieën.Klantenstem: vertaal klantinzichten naar product- en procesverbeteringen; prioriteer samen met Product, Implementatie, Technische Ondersteuning en Marketing.Kennisdeling: documenteer en schaal best practices via playbooks, onze klantcommunity en coach andere CSM’s binnen ons team.Succes in deze rol betekentVersnelde time-to-value voor nieuwe klanten/gebruikers.Verhoogde klanttevredenheid en retentie.Continue verbetering van klantrelaties en platformgebruik.

Are you passionate about enhancing customer experiences in the eCommerce landscape? Join our innovative team at Channable in Utrecht! We are on the lookout for a dedicated Digital Customer Success Manager to support our clients and drive their success.In this crucial role, you will report directly to Sophie, our Team Lead for Digital Customer Success, and collaborate closely with Kasia, Senior Digital Customer Success Manager, and Sara, Digital Customer Success Manager. You will be an integral part of our Customer Success department, which comprises three other teams: Benelux Customer Success Management, International Customer Success Management, and Technical Account Management.Your RoleAs a Digital Customer Success Manager, your primary responsibility will be to implement and sustain efficient, data-driven communication strategies that enhance Net Revenue Retention (NRR) within the Persona segment. You will support operational tasks as assigned by the Team Lead.Your contributions will be pivotal in executing and managing digital client communications and journeys for our Persona customer segment. You will execute campaigns aimed at retaining and expanding our customer base, ensuring that thousands of clients continue to derive value from Channable's offerings.Key ResponsibilitiesDesign, implement, and maintain automated digital client communication campaigns (including email, in-tool messages, and webinars) as outlined by the team.Establish and deploy localized and segmented digital customer journeys utilizing HubSpot and Intercom.Manage and optimize the marketing contact database, focusing on enhancing opt-in processes, streamlining opt-out management, and ensuring data hygiene and compliance in our CRM and outreach efforts.

Join Amdax as a Customer Success Manager, where your primary responsibility will be to ensure our clients achieve their goals and maximize the value of our products. You will act as a trusted advisor, guiding clients through their journey and addressing any challenges they may face.In this role, you will collaborate closely with cross-functional teams to deliver exceptional service and drive customer satisfaction. Your expertise will be vital in identifying opportunities for growth and improvement.

Have you ever thought about the most remarkable customer journey you've encountered? Or perhaps the least satisfying one? What makes the difference in these experiences? At CM.com, we believe that businesses can enhance engagement, swiftly resolve issues, and enrich customer experiences not just during a single interaction, but throughout the entire journey.“The entire customer journey. One platform.”In today's digital landscape, customers seamlessly transition across various channels, platforms, applications, and physical spaces. Our mission is straightforward yet bold: to empower growing businesses to serve, sell, and engage through a single, Global AI-Powered Customer Engagement Platform. We integrate conversations, customer data, and payments with AI agents, enabling companies globally to accelerate growth collectively.Our offerings are fully integrated within our unique organizational structure, consisting of four business units: Connect, Pay, Live, and Engage.We are currently seeking a Customer Success Manager to join our Engage team. In this pivotal role, you will contribute significantly to the success of our key clients!What You Will DoAs we strive to build an unparalleled Global AI-Powered Customer Engagement Platform, our goal is to facilitate businesses in connecting with customers, automating workflows, and managing every interaction via a reliable and user-friendly platform by 2026.As a Customer Success Manager in the Engage team, you will play an instrumental role in steering clients through their transformation to AI-driven business models. Your responsibilities will include nurturing relationships, ensuring outstanding service delivery, and acting as a trusted advisor to help clients maximize the benefits of CM.com’s AI-powered solutions in achieving their strategic objectives. Your expertise in our AI products will enable clients to fully harness their transformation journey.You will be the primary expert for CM.com’s AI Marketing Cloud, AI Customer Service Cloud, Conversational AI Cloud, and HALO (Agentic AI) solutions. These innovative tools empower businesses to enhance their marketing, customer service, and conversational AI strategies, driving tangible results. Your mission is to ensure these solutions are effectively implemented, function seamlessly, and yield significant outcomes for our clients.

At Trustpilot, we are embarking on an extraordinary journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the world's largest independent consumer review platform, we've achieved remarkable milestones, yet there remains much thrilling work ahead. Join us at the forefront of fostering trust!As the Enterprise Customer Success Manager, you will serve as the primary value driver and strategic partner for Trustpilot’s most complex, high-tier accounts within the Benelux market. Transitioning from tactical management to a trusted advisor role, you will ensure Trustpilot's integration into the long-term business strategies and digital ecosystems of our customers.Your objective is to architect success across your portfolio—from onboarding and adoption to measurable outcomes and advocacy—by converting intricate business challenges into quantifiable product value. You will be pivotal in promoting high-impact adoption and securing long-lasting retention through executive-level partnerships and a profound understanding of the digital landscape.Key Responsibilities:Lead critical post-sale alignment and executive onboarding for high-tier accounts, ensuring a seamless transition from New Business and establishing a strong foundation for adoption, while creating a multi-level relationship map to secure strategic buy-in from the outset.Proactively translate technical usage data into persuasive ROI narratives, showcasing how Trustpilot impacts every stage of the digital marketing funnel—from driving top-of-funnel traffic to enhancing bottom-of-funnel conversion and long-term brand advocacy.Achieve a high Gross Renewal Rate (GRR) by monitoring customer health and addressing potential risks proactively.Maintain the holistic health of your portfolio, designing tailored success plans to mitigate complex churn risks and uncover strategic growth opportunities.Drive customer satisfaction and advocacy, achieving impressive Net Promoter Score (NPS) results across your portfolio.Act as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s leadership, diagnosing complex product value or onboarding issues while strategically triaging commercial matters to Account Managers for a seamless partnership.Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves in alignment with the most sophisticated market players.

Join Channable, a pioneering company with an exceptional product that is transforming markets globally.As we focus on our key DACH market, we recognize the immense potential for growth. To further our mission of cultivating and expanding client relationships in this region, we are excited to welcome a dedicated Customer Success Manager to our dynamic Customer Success Team, led by Maik and Sigrid. This role is an individual contributor position, reporting directly to Helen.This is a thrilling opportunity to play a pivotal role in driving the success of our DACH clients, facilitating market expansion and significantly contributing to Channable's overarching vision.As the proactive expert for your client portfolio, you will be instrumental in helping clients leverage Channable's features to achieve their business goals.Your ResponsibilitiesManage client portfolio: ensure customer retention, identify risks, prevent churn, and facilitate upsell opportunities while creating and forecasting pipelines.Conduct kickoff meetings, strategic impact reviews, regular check-ins, product demonstrations, and lead commercial discussions, both online and in-person.Develop success plans utilizing outcome-driven and goal-focused metrics with agency partners (Bronze, Silver, Gold) and advertisers.Provide enablement through scalable training sessions for larger advertisers and agency partners, either at our office, in the DACH region, or online.Act as the voice of the customer: gather valuable client insights and feedback, and relay this information to our product, development, and commercial teams.Champion our product by collaborating with the marketing team and clients to create opportunities for webinars and share success stories.

Benefits-Plaza is a cloud integration platform within Keylane, operating at the intersection of (pension) insurance and IT. This platform is utilized by intermediaries, insurers, and employers to manage employee data for employee benefits schemes.About Your RoleAs an IT & Customer Success Specialist at Benefits-Plaza, you will be a vital member of our Delivery team. You will configure payroll connections, onboard employers and intermediaries to our platform, and respond to customer inquiries in a professional and friendly manner. Your responsibilities include implementing new employers and ensuring the successful setup of pension and income schemes. You will take ownership of the initial setup, monitor timelines, and manage customer expectations effectively. Additionally, you will oversee an efficient workload management process, where quality and customer satisfaction are always prioritized.About Your TeamYou will be part of a compact, ambitious team in Rotterdam, where a customer-centric and hands-on approach is encouraged. The culture within Benefits-Plaza is entrepreneurial and focused on collaboration and growth. You will have the space to develop as a professional and make an impact within a dynamic and innovative organization that is part of Keylane.Check out our blog posts and videos to see what it’s like to work at Keylane.

About EneveAt Eneve, we are pioneering intelligent, data-driven software solutions tailored for the energy sector. Our platforms empower suppliers, producers, and large consumers to stay ahead in a rapidly evolving market—resulting in future-proof products, streamlined processes, and stronger customer relationships. Driven by real-time data, AI-powered insights, and an expanding international team, we simplify complexity and accelerate the energy transition.Do you want to be part of this movement? Join us.About the RoleThe success of our customers hinges on their satisfaction with Eneve and their ability to grow alongside us. You will serve as the vital link between our customers and internal teams, engaging actively in daily communications and identifying opportunities for collaborative projects, enabling customers to effectively implement their strategies within the energy market.

Ben jij commercieel ingesteld en een echte doener? Wij zijn op zoek naar jou! Bij Lease a Bike hebben we een uitdagende stageplaats beschikbaar voor een enthousiaste en flexibele stagiair die ons Customer Success-team komt versterken.Wie zijn wij?Lease a Bike is geboren uit een passie voor mensen en fietsen. Voor ons is fietsen veel meer dan een vervoermiddel; het is een manier van leven. Fietsen bevordert de gezondheid, is voordelig voor je portemonnee, en is goed voor de wereld. Wij zetten ons in om anderen te motiveren om de fiets te pakken! Wil jij bijdragen aan een duurzamere wereld, waarin vitaliteit en plezier hand in hand gaan? Sluit je bij ons aan en help ons onze missie te verwezenlijken.Als scale-up zijn we onderdeel van mobiliteitsprovider Pon en actief in meerdere landen (België, Duitsland, Nederland, Frankrijk, Zweden en Oostenrijk). We zijn de marktleider in Nederland en werken met een team van meer dan 50 medewerkers.Wat ga je doen?Je zult werken binnen ons Customer Success-team, dat verantwoordelijk is voor het activeren van nieuwe klanten. Samen willen we heel Nederland op de fiets krijgen! Jouw taken omvatten:Begeleiden van klanten bij de implementatie van Lease a Bike;Beheren en doorontwikkelen van ons Learning Center en landingspagina’s;Opzetten van promotieacties om medewerkers te enthousiasmeren om op de fiets te stappen;Ondersteunen van het activatieteam bij grootschalige projecten;Samenwerken met het hele team voor inspiratie en verbinding met onze doelgroep, wat je een unieke kans biedt om te leren hoe het is om in een scale-up te werken.