Senior Customer Support Analyst

About AirwallexAirwallex is a pioneering unified payments and financial platform tailored for global enterprises. Our unique blend of proprietary infrastructure and innovative software empowers over 200,000 businesses around the world—including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions for managing everything f…

About the Role Airwallex is expanding its Financial Crime Operations team in Kuala Lumpur. As a Senior Analyst, you will play a key part in protecting the business and its customers. Airwallex’s platform supports over 200,000 businesses, enabling transactions in more than 130 countries and over 50 currencies. What You Will Do Review account activities and investigate potential financial crime risks. Assist in preparing and filing Suspicious Transaction Reports (STRs). Work closely with stakeholders to coordinate risk-based actions. Support the Financial Intelligence Unit (FIU) in ensuring compliance with relevant regulations. Who We’re Looking For Experience in financial crime operations, compliance, or a related field. Strong analytical skills and attention to detail. Ability to collaborate with teams and communicate findings clearly. Comfort working in a growing, evolving company. Location This position is based in Kuala Lumpur, Malaysia.

Join the Airwallex TeamAt Airwallex, we are revolutionizing the global finance landscape with our cutting-edge, unified payments and financial platform tailored for businesses worldwide. Our proprietary infrastructure and software empower over 200,000 businesses, including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN, to seamlessly manage their business accounts, payments, spend management, and treasury functions on a global scale.Founded in Melbourne, our diverse team of over 2,000 innovative professionals spans 26 offices globally. With a valuation of US$8 billion and backing from industry leaders such as T. Rowe Price, Visa, Mastercard, and Sequoia, we are at the forefront of creating the future of global financial solutions. If you’re eager to engage in ambitious, impactful work, we invite you to join us!What We Look ForWe seek driven builders who possess a founder-like mentality and desire to create substantial impact. You should bring robust expertise and a sharp analytical mindset, motivated by our mission and operating principles. You are quick to act with sound judgment, curious, and make data-driven decisions that balance speed and thoroughness.Collaboration is key; you should excel at transforming innovative ideas into tangible products, ensuring tasks are executed thoroughly from start to finish. Utilize AI effectively to enhance productivity and expedite problem-solving. Here, you will address complex, high-stakes challenges alongside exceptional colleagues while advancing your career in the evolving realm of global banking. If this resonates with you, let’s innovate together!About Our Operations TeamThe Operations team at Airwallex is the backbone of every product and customer interaction. We design, execute, and continually refine the processes that drive our global payments, accounts, cards, and financial operations. Join a collaborative, high-performing group that works closely with Product, Engineering, Finance, and Risk teams to ensure the safe and efficient flow of funds worldwide. Our meticulous, data-driven approach is fueled by a passion for creating scalable operations that empower our clients to thrive.Your RoleAs an Analyst in Reconciliation Operations, you will be integral to ensuring that each incoming and outgoing payment is processed accurately, reconciled, and documented across our banking partners and ledgers.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our unique blend of proprietary technology and software solutions empowers over 200,000 businesses globally, including renowned names such as Brex, Rippling, Navan, Qantas, and SHEIN, to seamlessly manage everything from business accounts and payments to spend management and treasury, all while integrating finance on a worldwide scale.Founded in Melbourne, Airwallex boasts a dynamic team of over 2,000 innovative professionals across 26 offices worldwide. With a valuation of US$8 billion and support from industry leaders such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, we are at the forefront of shaping the future of global payments and financial services. If you are prepared to engage in the most ambitious work of your career, we encourage you to join our team.

This 6-month contract role with moomoo is based in Kuala Lumpur and centers on supporting the operational flow of corporate actions for both local and international markets. The Junior Operations Analyst works closely with internal teams and external partners to ensure accuracy and efficiency in daily processes. What you will do Assist with the accurate and timely processing of corporate action events in both local and global markets. Support the prompt submission of client instructions to Share Registrars or Custodians. Communicate with Share Registrars and other stakeholders to resolve queries related to corporate actions. Monitor announcements from Bursa Malaysia and US markets to stay updated on relevant corporate actions. Help verify and process dividends, interest payments, and other corporate events. Coordinate pre-matching for share transfers and follow up with involved parties. Facilitate daily settlement operations for equities and various financial products across local and international markets. Assist in maintaining operational controls using internal systems and tools. Participate in user acceptance testing (UAT) and provide feedback to support system improvements. Help prepare regulatory reports and ensure submissions are completed on time. Take on other tasks or projects as assigned by the team lead or manager. Location This position is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Delivery Hero is hiring a Procurement Operations Analyst in Kuala Lumpur. This position centers on improving procurement processes and supporting efficient supply chain management. Role overview The Procurement Operations Analyst will analyze procurement data to identify trends and opportunities for improvement. The role involves working closely with teams from different departments to streamline workflows and support cost-saving initiatives without sacrificing quality. What you will do Review and interpret procurement data to guide decision-making Identify ways to optimize supply chain operations Collaborate with cross-functional teams to improve processes Support efforts to achieve operational efficiency and cost savings Requirements Experience or strong interest in procurement or supply chain management Analytical skills with attention to detail Ability to work effectively with colleagues from different functions

Join Experian as a Client Operations and Due Diligence Analyst, where you will play a critical role in ensuring client satisfaction and compliance. You will be responsible for conducting in-depth due diligence processes, analyzing client accounts, and maintaining operational excellence to support our business objectives. Your expertise will directly contribute to the integrity and efficiency of our services.

Join Airwallex as a Senior Analyst in Onboarding OperationsAt Airwallex, we are redefining global business payments and financial solutions. With our cutting-edge platform, we empower over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to manage everything from business accounts and payments to embedded finance at a global scale.Founded in Melbourne, our diverse team of over 2,000 talented individuals spans 26 offices worldwide. Valued at $8 billion and backed by prestigious investors such as T. Rowe Price, Visa, and Mastercard, we are at the forefront of building the future of global finance. Ready to take on the most ambitious work of your career? Join us!The Operations team at Airwallex is dedicated to ensuring the seamless functioning of our services. We optimize workflows, enhance operational efficiency, and provide exceptional customer support, driving growth and maintaining high service standards. If you're passionate about transforming complex challenges into streamlined solutions, we want to hear from you.

Moomoo was founded to break down the barriers in the investment landscape, offering a platform that is not only user-friendly but also rich in tools and resources. Our mission is to empower investors of all backgrounds to engage confidently in the market, providing comprehensive support and fostering a vibrant global community. Join us in revolutionizing the investment experience!Are you eager to contribute to a cutting-edge fintech company that is reshaping how investors approach the markets? If so, we have an exciting opportunity for you!Key Responsibilities:Facilitate the complete trade lifecycle for Securities, Options, and Futures across US, HK, SG, and MY markets.Ensure timely trade capture, matching, clearing, and settlement processes.Identify and resolve trade breaks, discrepancies in settlements, and reconciliation challenges.Manage Money Market Fund (MMF) transactions including subscriptions and redemptions, while monitoring fund cut-off times, NAV postings, and liquidity movements.Administer Corporate Actions such as dividends, rights issues, bonus shares, warrants, splits, and mergers.Accurately process client entitlements for mandatory and voluntary events.Support Derivatives Operations covering contract expirations, exercises/assignments, and margin events.Oversee share transfers, stock withdrawals/deposits, and asset movements.Conduct daily reconciliations for cash, stocks, trades, and funds, resolving discrepancies promptly.Maintain accurate audit trails and operational documentation.Collaborate with dealers, client services, custodians, fund houses, clearing brokers, and exchanges on operational matters.Perform other assigned ad-hoc tasks and projects.Lead UAT testing for systems, initiate change requests, and supervise system updates.Prepare and submit timely regulatory reports to Bursa Malaysia and Bursa Clearing.

Join NielsenIQ as a Senior Machine Learning Operations Analyst, where you will play a pivotal role in optimizing machine learning models and processes. In this dynamic position, you will collaborate with cross-functional teams to enhance data-driven decision-making, ensuring our clients achieve their operational goals efficiently.

Role overview Wise seeks a Senior Lead in Financial Crime Operations with a focus on Fraud Management, based in Kuala Lumpur. This position shapes fraud prevention strategies and ensures operations meet regulatory expectations. The Senior Lead manages a team dedicated to identifying and stopping fraudulent activity, while encouraging risk awareness throughout the organization. What you will do Oversee and improve fraud prevention methods to safeguard both customers and the business Lead, mentor, and support a team focused on detecting and responding to fraud Advance initiatives that boost Wise’s ability to prevent, spot, and address fraud risks Foster a culture of risk awareness across various departments Work with other teams to create and apply solutions using data analytics Ensure all fraud management activities comply with regulatory requirements Requirements Background in leading teams within fraud management or financial crime operations Solid understanding of regulatory compliance in financial services Experience applying data analytics to inform decisions Strategic approach and dedication to customer protection Ability to collaborate across functions and deliver results

Join Delivery Hero as a Business Analyst specializing in Finance Projects and Processes. In this pivotal role, you will analyze financial data, streamline processes, and contribute to strategic decision-making. Your insights will drive improvements and ensure the financial health of our operations.

Join Delivery Hero as a Regional Analyst focused on our Shops Store Operations. In this dynamic role, you will analyze regional data to enhance operational efficiency and contribute to strategic decision-making. You will work collaboratively with various teams to identify opportunities for improvement and implement innovative solutions.

ABOUT USAt Teleport, we are dedicated to transforming cross-border logistics across Southeast Asia and beyond. Our mission is to enable businesses, both large and small, to access fast, affordable, and reliable delivery services, often as quickly as the next day.Join us in our quest to #do boring better — leveraging discipline, precision, and innovative thinking to foster stability, enhance efficiency, and drive long-term impact within our organization.Are you ready to craft compelling narratives for a brand that prioritizes speed, cost-effectiveness, and quality? If so, we invite you to continue reading! Discover more about Teleport here: https://www.teleport.it/***Only Malaysian citizens will be considered for this position. Visa sponsorship is not available, and candidates must possess the legal right to work in Malaysia.

About Gen Digital Inc. Gen Digital Inc. brings together well-known consumer brands like Norton, Avast, LifeLock, and MoneyLion to support digital freedom and financial empowerment. With nearly 500 million users in over 150 countries, Gen provides cybersecurity, online privacy, identity protection, and financial wellness solutions. The company values innovation and seeks talent that uses AI as a collaborative tool to drive progress. Gen offers flexible work options, generous time off, competitive pay, and a comprehensive benefits package. The culture encourages resourcefulness, customer focus, open discussion, and ongoing learning. Team members come from a variety of backgrounds and experiences, and mutual respect and support are central to how the company operates. About the Product Operations Analyst Role This position is based in Kuala Lumpur, the technology hub for MoneyLion within Gen. The Product Operations Analyst joins a diverse team focused on building new approaches in the finance sector. What You Will Do Act as a key link between customer-facing operations and the product and engineering teams working on MoneyLion features. Analyze customer contact drivers and work with colleagues to build a clear customer narrative that identifies important opportunities. Use root cause analysis to troubleshoot and resolve issues effectively. Apply data analytics skills to support a data-driven approach for team decisions. Who We’re Looking For Experience in data analytics and using insights to guide decisions. Strong understanding of root cause analysis and troubleshooting. Ability to collaborate across teams and communicate findings clearly. Enthusiasm for working at the intersection of product, engineering, and customer operations. Location Kuala Lumpur, Malaysia (MYS)

Encora10 is hiring a Business Analyst in Kuala Lumpur to support banking and financial services projects. This position centers on requirement analysis, documentation, and collaboration across teams and vendors. Role overview This role focuses on analyzing complex data and gathering requirements to help shape project outcomes. The Business Analyst will work closely with both technical and non-technical stakeholders, ensuring clear communication and understanding across all parties involved. What you will do Analyze and document project requirements to support successful delivery. Assist with regulatory and compliance initiatives aimed at improving operational efficiency. Coordinate with vendors and system integrators to implement solutions smoothly. Apply functional knowledge of Avaloq Core Banking, especially within Private Banking and Wealth Management operations. Requirements Attention to detail and strong analytical skills. Experience working with both technical and non-technical stakeholders. Familiarity with Avaloq Core Banking in the context of Private Banking or Wealth Management is essential.

NielsenIQ is looking for a Data Operation Analyst fluent in Mandarin to join the team in Kuala Lumpur (KL Eco City Bangsar). This position centers on analyzing data sets and maintaining high standards of data accuracy. The analyst will play a key part in supporting client business strategies by delivering clear, actionable insights. Main responsibilities Analyze and interpret data sets to identify trends and patterns Ensure the accuracy and reliability of data used in reports and projects Collaborate with multiple departments to improve data operations Contribute to the success of projects by providing insights and recommendations Requirements Fluency in Mandarin Strong attention to detail Ability to work closely with cross-functional teams This role focuses on supporting both internal teams and clients through careful data analysis and effective communication across departments.

Join Airwallex as a Transaction Monitoring AnalystAt Airwallex, we are revolutionizing the financial and payment landscape for global businesses. Our unique blend of cutting-edge technology and proprietary infrastructure enables us to deliver seamless solutions to more than 200,000 businesses worldwide, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. We provide comprehensive services that encompass business accounts, payments, spend management, treasury solutions, and embedded finance on a global scale.Founded in Melbourne with a talented team of over 2,000 professionals across 26 offices, we have achieved a valuation of $8 billion, backed by renowned investors such as T. Rowe Price, Visa, Mastercard, and Sequoia. We invite you to be part of an innovative journey in building the future of global banking.Why Work with Us?At Airwallex, we seek individuals who are passionate builders with an entrepreneurial spirit, eager for impact, rapid learning, and genuine ownership of their work. We value strong analytical skills, curiosity, and the ability to make sound decisions. As a part of our team, you will tackle complex challenges, collaborate with exceptional colleagues, and grow your career in an environment that champions innovation and efficiency.

At Monks, we are committed to protecting your personal information and ensuring a secure recruitment process. We advise candidates to be cautious of fraudulent job postings. Please remember that any applications must be submitted through our official website (monks.com/careers).Job SummaryWe are on the lookout for a dedicated Finance Systems Analyst to enhance the management and optimization of our NetSuite ERP and other financial systems. This position is perfect for a detail-oriented professional who excels in managing support tickets, providing user assistance, and overseeing system administration, all while ensuring effective issue resolution. You will act as a liaison among users, system administrators, technical teams, and external consultants to facilitate seamless tracking and resolution of system-related inquiries.This role primarily focuses on the APAC region, though you may also address global queries within local time zones.Key ResponsibilitiesServe as the primary contact for finance system inquiries, ensuring prompt and effective resolution of issues.Oversee and monitor the ticketing system, ensuring timely follow-ups and necessary escalations.Administer daily operations of NetSuite ERP and other financial technology platforms.Troubleshoot basic issues (e.g., login problems, data entry inaccuracies) and escalate complex cases as required.Collaborate closely with finance teams, technical teams, and external consultants to coordinate resolutions.Ensure that all tickets are logged, tracked, and resolved in a systematic manner.Assist in identifying and implementing finance process enhancements to optimize system workflows.Support system upgrades, conduct testing of new releases, and document any changes.Guide users in creating and maintaining saved searches, dashboards, and reports in NetSuite.Ensure data accuracy and consistency in reporting across finance systems.Help create documentation of best practices and training materials for finance system users.